A 2 star review is usually an immediate no for most people when looking for recommendations. However, please read my whole review to help you decide if you should dine here. Furthermore, this review is based on the restaurant experience on the ground level, we didn't use the rooftop bar.
This restaurant is part of a hotel. My wife made reservations for us for a date night. There was no host to greet or seat us. We just walked up to the bar and told the bartender that we have reservations and he replied, "You can just sit anywhere you like." Uh, OK, what the hell is the point of making reservations then? Weird for a so-called, "fine dining" experience but whatever.
We took a seat at a booth and the table was blank. No menus, no table cloths, no silverware, nothing. We noticed that a table not far from us had a gentleman that seemed to be upset that his server hadn't come back to them yet. When he finally saw her, he agitatedly asked for menus. That same server was assigned to our table.
We were greeted by the server. She told us she was going to get menus. That took her about 7 minutes. She gave us time to look over the menus, that took about 15 minutes. We ordered drinks, an appetizer and our main courses since we had extra time to scan the menu. We ordered the bam bam shrimp as an app, I ordered the pork chop with Brussel sprouts, and my wife ordered the Salmon Florentine. The drinks took another 15 minutes (I only had a diet coke). My wife's drink was terrible and they tried putting sugar on the outside of the glass, EPIC FAIL. The sugar dripped down the glass and made the whole glass sticky. Anyway, we waited for about 25 minutes before she walked over and said, "Salmon Florentine is ready but we're still cooking the pork chop." We both said to each other, "What about the appetizer?" And furthermore, if the Salmon was ready, why didn't you bring it out? Sigh...
The food finally came out a whopping 33 minutes after we ordered it. They also had the NERVE to bring out the shrimp appetizer WITH our main entrees. We immediately refused the bam bam shrimp. An appetizer doesn't come out with your main entrees. That literally defeats the point. What we will give them credit for (and this is the only reason for 2 stars instead of 1), both of our dishes were actually delicious. Great presentation, great flavor, cooked perfectly, it was just really good. But the service was terrible and I'm a bigger stickler for that than the food tasting good.
Overall, maybe you'd enjoy this place for the rooftop experience at night but as for dinner, it'll probably be good, just make sure you can stream Netflix on your phone while you wait. This place has potential, maybe it just needs the Bar Rescue guy to come in and help them out. Lol.
Tip 1: Valet parking service is not bad but just remember you have to pay on the second floor at the concierge desk.
Tip 2: This area can be a little sketchy at night. Nobody bothered us but there was a lot of loitering outside the restaurant and panhandlers.
Tip 3: The rooftop bar is on the 28th floor but there can be a wait for the elevator. (We did briefly go up there because we thought that's where we were going to eat.) read more