No cars available when you get there even if you reserve online. They also have a sign that they…read morewill charge $400+ if you get "bird doo doo or bug guts" on the car. Even detailing does not cost that much let alone a car wash. Seems scammy.

The worst quality car rental experience. Was in a bind and had to choose this because its location…read moreand pick up. The location doesn't answer the phones and get rerouted to the national call center instead. The car smelled and looked like a trash can! Interior was beat up and worn. Brake felt like they wore out and going fail upon applying them, car began to shake violently. Called location multiple times to address this problem and nothing was done. Upon returning vehicle to location to reports the issues with rental experience they just blew it off and disregarded them. Felt like a very unsafe situation like driving a rolling trash on wheels. Take your time as customers and don't stuck in a bind last second to find rental like I did, as you see car are not maintained or keep clean!

Enterprise is my go to rental stop. The app makes it easy to rent a car. My last remtal was a Ford…read moreBronco. It was super comfortable. I usually rent the mid size cars for trips to Vegas. To rent you need a Credit card. Not a debt card. I have seen people get very upset when they find out. They also charge a $100 deposit. They need proof of insurance too. You are able to buy it there. However it van be pricey. It does give you peace of mind. They have after hours drop off. I have always used that option with zero issues.

These folks are very good. It's my second back here renting a vehicle from this particular…read moreEnterprise Rent a Car and I found it to be a helpful car rental. Their customer service is friendly, understanding, and ready to get you in your rental. I had no issues with these guys and found them to be very good at making the rental process seamless. Nice and easy. (A tip: have your information ready too. It will go smoother.) They washed and vacuumed the car as well before I drove off with the rental. A nice gesture to not have a dirty car. I'm grateful! Overall, I really find this place to be a good spot to rent a car if you live in the neighborhood and your car is having a repair or something. Call these guys :) . Oh yeah-- they will even pick you up at your place or mechanic shop if you live close by! Nice one Enterprise!

Really disappointing service. I was told over the phone they don't have time to go over the car…read moreoptions with me, even though I was going through insurance for a vehicle accident. I understand being busy but please communicate with customers with more care.

The absolute worst customer service! The vehicles were filthy. I had to return it and not get my…read morecar done at the dealership! They don't pick up the phone when they actually give you their name to talk to and I was on hold for 28 minutes instead of somebody coming in to say she's not available right now I literally had to drive in and see her physically!

Thanks to Teno rent a car front this location was so easy. I really recommend this place and ask…read morefor Teno

Dino is Awesome! He is so nice, friendly and personable! We…read moreneeded to rent a car while visiting our daughters for Thanksgiving. Since they live in Glendale, my husband decided to rent from Avis conveniently located in the Hilton hotel . Dino is very quick and efficient. He did all the rental paperwork so fast that we were out of there in minutes! Such a pleasant experience that I told my husband we should do this every time we visit!

First and foremost, the customer service with Elvis and Jasmina was exceptional. They were both,…read morevery accommodating, while my car was being repaired. Elvis gave me a weekly rate, the best rate above any rental car competitor in the Glendale, Burbank and Pasadena area. Impeccable professionalism, if you're looking to rent a vehicle, this is the place to go. Simple, fast and easy. Their cars are new, clean and reliable. I rate this establishment 5 stars. Thank you Elvis and Jasmina for a truly wonderful experience:)

Rented a car for a week and returned it just 10 minutes late. The guy there who I believe is the…read moremanager (spoke very bad English, couldn't understand him well) didn't mention anything about a late fee. He checked the car, smiled, and said everything was fine. I even asked to confirm, and he said yes. Then the next day, I see a $60 charge on my credit card. I called and spoke with Laura, who was rude and not helpful at all. On top of that, the car itself wasn't in great shape. scratches, dings, and not very clean. I've had better experiences with Budget/Avis, but I'll definitely be using a different location next time. This whole situation felt pretty shady. Not the friendliest staff either.

Customer service is 10/10!!! Highly recommend Tesla Rented. They are there to help you with…read morewhatever you need when it comes to the best Tesla Rentals in LA. The cars are clean and in incredible condition.

Do not do business with this company. From the moment I picked up the rental, I had issues…read more I didn't get pickup instructions after booking, so that was a hassle and wasted quite a bit of time from the beginning. I had to call them to ask for instructions, which they then sent AFTER having to call. Once I got in the car, it drove really rough -- the vehicle was not maintained well. Both front seats were damaged, the chargers did not work, a side mirror was damaged. At this point, not only did I no longer need the rental, but I wanted a more enjoyable experience. I headed back to Glendale to return the car. Edwin offered a charger to use but again, this was after having to drive all the way back to Glendale. Edwin asked if I used my charger or the ones that came with the car and instantly said "oh those don't work".... if you know this then why not fix the problem before renting the car back out? Or at least, why not supply a working charger beforehand instead of offering one AFTER a paying customer drives all the way back to the business? When I reached out to my agent, he told me the charging ports were a courtesy and my request for a different car was not suitable. When I requested to return the rental in early, he said "the $99/day tesla I originally booked was not available so they gave me the $130 car for $99. Therefore I can't turn the rental in early because I was already given a discount"... This was done without my knowledge so how is this being used against me? At no other car rental business would returning a car early be an issue OR requesting a car with working amenities be outlandish. I had the rental for 8.5 hours and my card was charged for 3 DAYS. Poor quality cars. Poor customer service. Poor experience overall. Save the headache and use lyft if you can or rent through more reputable agencies like Hertz or Enterprise. I left a review before and the operations manager tried to make it sound as if I did not understand how to operate the car and that was the root of my frustrations. I think you all can read through the lines.

It was a one way rental from Las Vegas to Glendale Ca. and everything went well without any…read moreproblems, from checking in to drop off and Norma at Glendale office was very friendly and quick with the return process.

Quantell was the worst! F- AVOID AT ALL COSTS!!…read more Absolutely awful experience at this Hertz location. I waited about 30 minutes just to even be acknowledged, while a full office of customers stood around getting more and more frustrated. At one point there were around 8 people waiting, and instead of managing the counter or helping clear the line, the manager, Quantrell, was outside lazily and slowly washing cars while the office backed up. It was unbelievable to watch. When I finally got helped, I was told there were no rentals available unless I wanted to pay a lot extra for an slightly upgraded vehicle. My other option was to be put on a waiting list as "number 4" and wait by the phone. Seriously. So instead of honoring reservations or offering real solutions, this place seemed more focused on pushing customers into paying more even after we all had to wait long. The customer service only got worse from there. One employee the older lady with the dyed red hair was rude, combative, and completely unpleasant to deal with. Quaytrell was no better. He was misleading, unhelpful, and clearly not capable of managing the location. He even told me other rental companies would probably be out of cars too, which turned out to be a complete LIE!!! I walked over to Enterprise and was in a car within 10 minutes, with multiple vehicles sitting right there on the lot. The Hertz glendale location had no idea what they were doing, did not care, or both, probably both. Unqualified people are working here, Quartell is a complete joke. He got vengenance and charged me a $28 no show fee after telling me he cancelled the order, Quantell never cancelled and I knew he was bad news from the start. This was easily the worst rental car experience I have ever had. Disorganized, badly managed, misleading, and completely unprofessional. Save yourself the headache and go somewhere else, this place is not worth the discount, I think it's going to close soon, the employees are so bad here and read the reviews they are ALL BAD! The number you call to get ahold of these thieves is 818-265-3805, the shortcut is press 4, then 3, that will get ahold of them faster. you will need to call, this place is If "Quantrell" is the one running this place, it is no surprise the location is such a mess. Stay away, at all costs!

The owner Alen was very accommodating to our requirements, and the car was beautiful and special…read more We rented the Lincoln for the Pride Parade, and Alen was expert at knowing how to navigate driving in a parade and keeping everything smooth and calm. It was a great experience. Thanks, Alen!

10000000000000% use this rental!!!…read more My brother in law rented the continental for our wedding and holy smokes it was a gorgeous addition!! The car was seriously stunning, it was so sweet riding in style as newlyweds. Al was so kind driving us around and then ultimately to our reception with Frank Sinatra playing in the background. Thank you, thank you, thank you so much for a wonderful rental experience!!