I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

I rented a car from Bestway-Rent-A-Car in Burbank, CA in early June. I called to tell the rental…read moreoffice my plane was delayed by a half hour. I got there with a minute to spare, they were about to close. Oscar still took the time too make sure everything was in shape, and satisfactory. Also went over the details of the car. When I left with the car, I look in the rear view mirror, and Oscar was still working. I hope the owners of Bestway appreciate this detailed hard worker.

I accidentally booked a rental car for this location this morning when I meant to book at Burbank…read moreAirport! I'm glad I did! It was a quick and easy in and out with excellent service from Samantha and Kevin! The car is better than expected and I'm looking forward to booking with them again! :)

No cars available when you get there even if you reserve online. They also have a sign that they…read morewill charge $400+ if you get "bird doo doo or bug guts" on the car. Even detailing does not cost that much let alone a car wash. Seems scammy.

Enterprise is my go to rental stop. The app makes it easy to rent a car. My last remtal was a Ford…read moreBronco. It was super comfortable. I usually rent the mid size cars for trips to Vegas. To rent you need a Credit card. Not a debt card. I have seen people get very upset when they find out. They also charge a $100 deposit. They need proof of insurance too. You are able to buy it there. However it van be pricey. It does give you peace of mind. They have after hours drop off. I have always used that option with zero issues.

These folks are very good. It's my second back here renting a vehicle from this particular…read moreEnterprise Rent a Car and I found it to be a helpful car rental. Their customer service is friendly, understanding, and ready to get you in your rental. I had no issues with these guys and found them to be very good at making the rental process seamless. Nice and easy. (A tip: have your information ready too. It will go smoother.) They washed and vacuumed the car as well before I drove off with the rental. A nice gesture to not have a dirty car. I'm grateful! Overall, I really find this place to be a good spot to rent a car if you live in the neighborhood and your car is having a repair or something. Call these guys :) . Oh yeah-- they will even pick you up at your place or mechanic shop if you live close by! Nice one Enterprise!

Really disappointing service. I was told over the phone they don't have time to go over the car…read moreoptions with me, even though I was going through insurance for a vehicle accident. I understand being busy but please communicate with customers with more care.

The absolute worst customer service! The vehicles were filthy. I had to return it and not get my…read morecar done at the dealership! They don't pick up the phone when they actually give you their name to talk to and I was on hold for 28 minutes instead of somebody coming in to say she's not available right now I literally had to drive in and see her physically!

Dino is Awesome! He is so nice, friendly and personable! We…read moreneeded to rent a car while visiting our daughters for Thanksgiving. Since they live in Glendale, my husband decided to rent from Avis conveniently located in the Hilton hotel . Dino is very quick and efficient. He did all the rental paperwork so fast that we were out of there in minutes! Such a pleasant experience that I told my husband we should do this every time we visit!

I have had my current Uber rental thru Avis for only two weeks. The car came with four bald tires…read moreand a broken windshield wiper. Two of the tires were leaking air. The battery died the next day. Avis fixed the battery but refused the tires even though they had 0 tread. I have now replaced two tires out of pocket(500$) and windshield wipers they wouldn't replace in the middle of a rainstorm(60$). I have missed 5 days of work in two weeks because of this. Not one concession had been offered by Avis and Uber couldn't care less about driver safety. If you are driving for Uber please check your tires before you rent from here. I have rented three electric cars from them and all of them had bald tires. ALL of THEM!! You will be responsible for the fix out of pocket or they will take away your car and you may not get a replacement. I am quitting Uber altogether because of stuff like this.

First and foremost, the customer service with Elvis and Jasmina was exceptional. They were both,…read morevery accommodating, while my car was being repaired. Elvis gave me a weekly rate, the best rate above any rental car competitor in the Glendale, Burbank and Pasadena area. Impeccable professionalism, if you're looking to rent a vehicle, this is the place to go. Simple, fast and easy. Their cars are new, clean and reliable. I rate this establishment 5 stars. Thank you Elvis and Jasmina for a truly wonderful experience:)

Rented a car for a week and returned it just 10 minutes late. The guy there who I believe is the…read moremanager (spoke very bad English, couldn't understand him well) didn't mention anything about a late fee. He checked the car, smiled, and said everything was fine. I even asked to confirm, and he said yes. Then the next day, I see a $60 charge on my credit card. I called and spoke with Laura, who was rude and not helpful at all. On top of that, the car itself wasn't in great shape. scratches, dings, and not very clean. I've had better experiences with Budget/Avis, but I'll definitely be using a different location next time. This whole situation felt pretty shady. Not the friendliest staff either.

Customer service is 10/10!!! Highly recommend Tesla Rented. They are there to help you with…read morewhatever you need when it comes to the best Tesla Rentals in LA. The cars are clean and in incredible condition.

Do not do business with this company. From the moment I picked up the rental, I had issues…read more I didn't get pickup instructions after booking, so that was a hassle and wasted quite a bit of time from the beginning. I had to call them to ask for instructions, which they then sent AFTER having to call. Once I got in the car, it drove really rough -- the vehicle was not maintained well. Both front seats were damaged, the chargers did not work, a side mirror was damaged. At this point, not only did I no longer need the rental, but I wanted a more enjoyable experience. I headed back to Glendale to return the car. Edwin offered a charger to use but again, this was after having to drive all the way back to Glendale. Edwin asked if I used my charger or the ones that came with the car and instantly said "oh those don't work".... if you know this then why not fix the problem before renting the car back out? Or at least, why not supply a working charger beforehand instead of offering one AFTER a paying customer drives all the way back to the business? When I reached out to my agent, he told me the charging ports were a courtesy and my request for a different car was not suitable. When I requested to return the rental in early, he said "the $99/day tesla I originally booked was not available so they gave me the $130 car for $99. Therefore I can't turn the rental in early because I was already given a discount"... This was done without my knowledge so how is this being used against me? At no other car rental business would returning a car early be an issue OR requesting a car with working amenities be outlandish. I had the rental for 8.5 hours and my card was charged for 3 DAYS. Poor quality cars. Poor customer service. Poor experience overall. Save the headache and use lyft if you can or rent through more reputable agencies like Hertz or Enterprise. I left a review before and the operations manager tried to make it sound as if I did not understand how to operate the car and that was the root of my frustrations. I think you all can read through the lines.

It was a one way rental from Las Vegas to Glendale Ca. and everything went well without any…read moreproblems, from checking in to drop off and Norma at Glendale office was very friendly and quick with the return process.

Extremely disappointed with this Hertz location and the way this entire situation was handled…read more I went directly through the Hertz website to reserve a vehicle for my mom and simply used her AAA discount. I received a confirmation directly from Hertz for a 12:00 PM pickup at the Glendale South Brand location. What I don't understand is how Hertz's own website can confirm a 12:00 PM pickup when the location closes at exactly 12:00 PM. Once I realized they closed at noon, I was rushing to get there and called the location SEVEN times before someone finally answered. I explained that I had a confirmed reservation, that we genuinely needed the vehicle, and that my ETA was around 12:02 PM. Literally two minutes after closing. The woman I spoke with made it very clear that she would not wait even a minute past 12:00. I understand that employees have closing hours and I would never expect someone to stay there indefinitely for me. But if your own company allows and confirms a pickup for the exact time your location closes, how is that the customer's fault? Then the conversation became even more frustrating. She told me the problem was that I had booked through a "third party." I explained that I did not book through a third party. I booked directly through Hertz and simply used my AAA discount. Instead of trying to help me figure out a solution, I felt like I was being blamed for the reservation. Then she tells me that the car I had a CONFIRMED reservation for wasn't even available. Apparently they only had SUVs, and they would not honor the price Hertz had already confirmed for me. So Hertz accepted my reservation, sent me a confirmation number, confirmed a vehicle and a price, gave me a pickup time that was the exact minute the location closes, and then I find out the vehicle they confirmed isn't even available and they won't honor the confirmed price for a vehicle they actually do have. What exactly is the point of a confirmation if the vehicle, price, and pickup time you are confirming mean nothing? This was a rental for my mom and we actually needed the car, which is why I was calling repeatedly and rushing to get there. I wasn't asking for anything unreasonable. I was simply expecting Hertz to honor the reservation they sent me. The entire experience was incredibly frustrating and the customer service made it so much worse. I would seriously think twice before relying on a reservation from this location, especially if you actually need the vehicle you reserved.

The owner Alen was very accommodating to our requirements, and the car was beautiful and special…read more We rented the Lincoln for the Pride Parade, and Alen was expert at knowing how to navigate driving in a parade and keeping everything smooth and calm. It was a great experience. Thanks, Alen!

10000000000000% use this rental!!!…read more My brother in law rented the continental for our wedding and holy smokes it was a gorgeous addition!! The car was seriously stunning, it was so sweet riding in style as newlyweds. Al was so kind driving us around and then ultimately to our reception with Frank Sinatra playing in the background. Thank you, thank you, thank you so much for a wonderful rental experience!!

We had an outstanding experience working with Serj at Dream Cars Auto Leasing. From the very…read morebeginning, he was incredibly pleasant, patient, and genuinely helpful throughout the entire process. We had a lot of questions (probably more than most!), and while some people may have gotten annoyed or rushed us, Serj never once made us feel like a burden. He answered every question promptly, kindly, and with a sense of urgency -- always with a smile and a great attitude. What we appreciated most was how down-to-earth he was. Even as the owner of the business, there was never even a hint of being lofty or pushy. Instead, he took the time to understand our budget, worked with us honestly, and truly tried to get us the best deal possible. It's rare to find someone who combines professionalism, kindness, transparency, and customer care so effortlessly. We are so grateful for the experience and would highly recommend Serj and Dream Cars Auto Leasing to anyone looking for a smooth, trustworthy, and genuinely pleasant car leasing experience.

My husband and I just leased a Hyundai IONIC5 from Dream Cars in Glendale. We worked with Serj, who…read moremade the process unbelievably easy and smooth and took care of everything from A-Z. No haggling with sales people or having to drive to a dealership miles away. Within minutes of talking to Serj, he found the exact car we wanted, helped us get the FirstEV $3,500 rebate, and called me when our car arrived 3 days later. He always responded to my texts within minutes and was always 100% professional, personable, patient, and best of all, got us a great deal! I highly recommend Dream Cars and Serj.