Unfortunately, it's not possible to give 0 stars. I had a sewage backup in September and 24-7 Rooter and Plumbing was called by my tenant and 24-7 failed to clear the tree roots blocking the sewage pipe and appear to merely have pulled out a few things stuck in front of the tree roots. Consequently, I had another sewage backup few weeks later -- but still in the 30 day warranty window for 24-7, and 24-7 kept promising that a technician would show up but no one came. I called 24-7 over DAYS -- and they kept promising that a technician would come when he's done with another project -- but no one showed up for 10 days! When I called dispatch, I was told that the supervisor, William, is out. I asked dispatch to put me on a 3-way call with William; William never answered. I asked to make an appointment for a call with William; I was told that William would call me back. William never called and I have no proof that William is a real person. I asked for a refund of my September payment; I was told that I'd have to speak to William. I asked whether I could speak to someone in billing; I was told that I'd have to talk to William. Sometimes, I'd get an AI assistant answering the phone who would just say that my concern will get sent to a supervisor, but no one calls back. Living with a sewage backup is difficult, so I had to eventually call Roto-Rooter and they showed up within an hour and had cleaned out the tree roots in under 3 hours and charged $1000 less than 24-7 plumbing. Ten days after my first call, a 24-7 guy called and put a camera down the sewer and said that the roots are gone. Awesome service. I have filed a complaint with the Better Business Bureau and hopefully won't need to take these guys to Small Claims Court. What's guaranteed is that there will be an AI generated "We're sorry that you had a bad experience..." response to this review. read more

My second call after another vendor flaked. THESE GUYS WERE AWESOME. Both knowledge and informative, they found the inexpensive route first, quite candid about options. The contrast between a well-run operation such as 24/7 and a competitor I won't mention could not have been more noticeable. I'd give yet more stars were that possible. read more

We used these guys in April 2022 because our sewer ejection pump failed. We were pretty desperate to find someone because of the smell. They did send someone out that same night which was good, but in the end they were very expensive and the work wasn't good. The guy they sent out to replace it was very nice but just did sloppy work. He had to come back twice after the initial install to get everything working and while I wasn't charged for the follow-up visits and I'm glad that he was responsive about the follow-up, it was a waste of time for everyone. Fast forward to Jan 2023, and the pump overflowed again. We got someone new out (who came highly recommended) and he said the float was positioned right underneath the inlet so every time we flushed the toilet, the toilet paper would just pour out directly onto the float. Additionally, the lid to the basin was never screwed back on - just sitting on top. Finally, we weren't told that our alarm system didn't even have a float connected, so it was useless. Wouldn't recommend. read more

Don't ever use these guys. Rapacious hourly rates. 2 weeks ago I met with their plumber, who quoted me, and I agreed to a price that was pretty high for the job ($1,400 for a 3 hour install of a sink and a toilet, labor only, to take out old and out in new). The "manager" over-rode the quote that I had already agreed to and paid for, and wanted $2,200. For 3 hours (maybe) of labor only, over $700/hour. I tried to just go with the agreed upon price and he said no- so I told him (Will-the-breaker-of-contracts) to pound sand. Happy ending to the story, just got the job done by a quality guy for $568. Oh and I will we'll see a response from the owner again that says something like "I'm so sorry you had this experience. Our primary focus is on blah blah blah." read more

This place was almost a complete rip off. Christian, the plumber came and told me the toilet was old and corroded, he loosened the parts even more and made it leak more. I got a second opinion and they said my toilet was 100% fine just needed the bolts to be tightened on the tank. He was definitely trying to get me to buy more than we needed. He said we needed a new toilet for 1100 dollars or parts for 700 and that it would just happen again. I would not recommend this place, they are unethical and totally tried to take advantage of me. read more

The good news. They are responsible, professional, quick and polite. The bad news. They charge about double what everyone else charges. If you have an emergency job and flooding is imminent on a Sunday morning, you might find out (like me) that plumbers are scarce. These people will do the job, as their name says, 24/7. But only have them do the minimum to get you through your emergency. Then save a lot of money and call up a standard plumber, if need be, to finish on a weekday what needs to be done. read more

called to make an appt because my water heater was leaking. they said they had a same-day window between 2:30-4:30. i said i could be there at 3. they said no problem. later, at 4:20 when i hadn't received a text update regarding the technician's status/location, they said that we had booked the appointment for 3:30-5:30. i recounted the discussion with the dispatcher, with whom i'd had the original conversation. she then started arguing with me, saying that her notes clearly said i had the 3:30-5:30 slot. she said they recorded all conversations - to which i encouraged a playback, because i knew i was correct. but, she was getting borderline hostile with me, and i just wanted to move forward and get my water heater fixed, so i said, fine, i'll stick with the 5:30 slot. minutes later, she called back to and left a voice message to apologize, saying she did actually make the booking mistake, and that i was indeed slotted for 3-4:30, as i had indicated. but, when i called back she informed me that (now) the technician was still stuck at another job, and they'd need to reschedule me. i had already decided that i was going to give my money to the first to respond to my inquiry on yelp, and so i was ready to give them whatever cost/estimate they would produce. (i had denied the other timely inquiries for my business) but now...i'm so frustrated that i'm taking my business elsewhere. read more

These guys totally took advantage of my elderly father and grossly overcharged him to replace a garbage disposal. When I tried to negotiate with them to agree on a reasonable rate, they were very rude and uncooperative. They threatened to put a lien on my father's house so we just ended up just paying the bill. Do not deal with these people under any circumstances, They are greedy, dishonest and prey on the vulnerable. read more

If you need help with a plumbing issue DO NOT even think of calling this company. We had a problem with sewer gas not venting properly from our basement so we called them at 7am on a Monday morning when they first opened. We were told that they had an opening for 8am that same morning. At 9am they had not shown up so we called and were told they would be there at 2:30pm. No one showed at 2:30pm ... or 3:30pm... or 4:30pm ... or 5:30pm despite repeated calls and assurances they would be there. At 6:30pm we rescheduled the technician for Tuesday at 2:30pm. Same story. No-one showed up. No-one called to advise us of what was happening. No-one even answered the phone! At 8:15pm (!!!!!) we get a call that the tech is 2 blocks from our house. He claims to have come by at 4pm but no-one answered the door. My wife and I were both working at home. We did not hear anyone knock. When we asked why he did not call if he was right there he could not provide a reasonable answer. At that point his story started changing .... and we started getting really cold feet. We wished the tech a good nite and called it all off. If you need help DO NOT call these people. They are totally untrustworthy. read more

Excellent and quick service! Called in Tuesday morning with a water heater problem and they were able to assist me later that morning! It was just in time for in time for a birthday dinner I was hosting that night . Thank you guys for your efficient, professional and immediate assistance with my broken water heater! read more

Mike came out to help with my overflowing kitchen sink and was very professional and efficient. I would definitely give them a call again and would highly recommend them. Thanks for the great service! read more

We've used 24/7 Rooter and Plumbing twice now. The first for our water heater and today for a plugged drain. The response was within the hour of calling both times. Today we had Douglas as our service person. Very polite and knowledgeable. He assessed the problem, worked up a quote for the easier fix and another quote for a more complicated problem. We were lucky and only needed the easier fix. We liked that he spelled out all scenarios before we agreed to have 24/7 do the work. Our first experience was just as good as our second. We would call them again for sure. read more

For an urgent sewer cleanout on a Saturday afternoon, 24/7 Rooter was there within two hours (when that other company that's synonymous with the service couldn't even schedule a visit for two days). "Professional" and "poop" don't usually coexist, but this was a great exception. The booking call center was cheerful and efficient, and followed up with a text confirmation, as well as both a callback and a text when the technician was dispatched. That text even included a photo of the technician, so I could be confident that the stranger ringing my doorbell was who he said (although the branded truck towing a big hose reel was a pretty good clue). The tech was very courteous and efficient, and finished within a half-hour of arriving. Payment was fast and easy with credit card, with an invoice emailed immediately afterward along with a satisfaction survey. The price was about as expensive as I would expect of an emergency call, but the speedy response and thorough and pleasant communication made it well worth the money. A great experience given a sh**ty circumstance. read more

Alberto came over as soon as possible and got the job done efficiently. A great guy!

I'm a homeowner, and currently rent out my house to single mother and her kids. Recently she informed me that the house drains were giving off a strong sewage smell and it was becoming unbearable. I called 24/7 Rooter and plumbing on Thursday morning and had an appointment for the next morning almost immediately. They gave me a 2 hour window and even kept me updated by text as to when the service tech would be arriving, and even sent a photo of the technician! The plumber was extremely polite, professional and knowledgeable as to how best to solve our problem. He gave me 3 options as to how to repair and never once made me feel like he was just trying to get the most money out of me. He ended completing a fairly large repair in 2.5-3 hours, and all took place in the same day. If ever in need of a plumbing service again, they will be my first call. read more

Very prompt response on a Saturday evening. Douglas Fisher did an excellent job. Had to remove the toilet seat to reach the plumbing. Opened up the clog, reinstalled the seat, and cleaned up. He is a true gentleman, and certainly a great asset to his company. read more

Amazing service -- very quick! Had an issue with my sink and called! They got back to me immediately and within 30 minutes the plumber showed up. Within an hour the issue was fixed. The follow up and the service was really solid and I would totally use them again and recommend this great company to all. read more