Been going for years. Hands down Best Value & Reliable Service. My whole family comes here. Fast…read morefriendly and the best prices with excellent service.

I needed to replace my brake pads and they were able to get me in the same day. They were clear…read moreabout what needed to be done, potential next steps and the price was better than the dealership. In and out within two hours and super friendly. Definitely will continue to come here for car needs.

A big "thank you" to Emilio, Nick, and the rest of the staff at PAB for the great work on my 2023…read moreLucid Air. PAB replaced my front bumper and repaired several other hidden parts after I hit a deer. They got the job done quickly and it looks like new. After having had a less than stellar experience with another Lucid authorized dealer, I was very happy to have such great service. Emilio got the parts ordered immediately and worked with my insurance to get an estimate quickly. He did a good job communicating the job status and returned my calls quickly. PAB is located just down the street from the Lucid dealership, which makes any vehicle transfers easy, and I can't recommend them enough. They even detailed the entire car before returning it to me!

Today was my lucky day because today is the day I walked into Pacific Auto Body (on Airport Way)…read more I had a minor scratch on my SUV from a collision with a yellow rail. Super minor job, and I wondered if they could fix it quickly and simply. And they did! Shoutout to Nick who so kindly drove out to a different location to pick up a buffer and cleaning material to get the yellow paint off. It worked like a charm and all the paint stains came off. I really appreciated their help and willingness to accommodate. I could also tell they were busy with a lot of customers' cars parked in their lot -- indicating to me their popularity. There are a lot of choices for auto body repair --major or minor-- in Seattle, but if you happen to be looking in the SoDo/Georgetown area, these are your guys and gals. Thanks Pacific Auto Body!

This used to be my only go to place before the sale. My radiator was replaced here less than a…read moreyear ago, when it was Automotive Service (great community people before). Now that it is Legend, they would not even review the radiator leak that I have from their install without charging me for it. I declined and will no longer be bringing my personal or company fleet vehicles here. Some people can't see the forest through the trees. Treat people right. I guess that's what I should expect from a Used Car Dealership. Lived in Burien for 20 years and will be pushing everyone I know away from them.

My car was given back to me in pieces seems the tech was young so I let it slide and completed the…read moreassembly myself. Was renbursed $150.00 and used it to have alignment at another shop. Then got to looking closer at the TPS I was charged $197.59 to replace and noticed it was never replaced.

Mark knows what he's doing. Fast turnaround, everything's running smoothly so far. I recommend this…read moreshop.

I needed a transmission rebuild and after calling several repair shops I talked to Mark. He quoted…read moreme a price that was $1000 cheaper than the other 6 or 7 shops and also installed a transmission cooler to stop what was causing the transmission to break down in the first place at no extra charge. That was 2 years ago and it is still working great. I have sibnce had several other repairs done and they are always resonably priced and the work is done quickly. I have never been disappointed by Mark at Seattle Transmission and do not plan to go anywhere else from now on.

Friendly, honest service. They explained everything clearly, fixed my car quickly, and didn't try…read moreto upsell unnecessary work. Highly recommend.

These guys are great. Local auto shop where I take all my vehicles for anything I need. Highly…read morerecommend.

We needed body work after an accident and the service was beyond our expectations. Our car looks…read morenew, the work was done in a timely manner and the price reasonable. Thanks for the great service from David and Susan

I went through Hernandez to fix my RAV! I was actually impressed with their services! When I…read morepicked up the car, it looked like it was off the showroom floor! They were very careful with details and the metallic color of the RAV! I would definitely reach out to them again!

AVOID THIS SHOP!…read more Deceiving business practice and ethics, received a quote for $3200 to replace a head gasket in a pro master van. And ended up charging me the same amount just to remove our engine leave it all undone and declined to work on it because the engine needs to be replaced for $10,000. Bait and switch con artists working in Broad daylight

Short version: - Charged $600 for a trunk water leak fix…read morethey couldn't end up fixing after bringing it in THREE times. I had to argue for an HOUR to get half that money back. - They recommended an oil change service I didn't need (I had just changed it myself the previous week). - Worst of all, a very rude snarky condescending front desk guy. Long version: Took it in for a trunk water leak. We showed them where the water trail was as far as we could see. Apparently, they don't listen cause when I got it back and tested it, leak was still there. All they did was clean out the most common cause of leaks (clogged sunroof drain valve) and called it good. I doubt they tried to diagnose before and test afterwards to minimize how much time they spend on it. They didn't even bother spending the time to vacuum all the sunroof debris that dropped onto the car seats. We had to brush that off ourselves before sitting down. Took it back to them and we did this 2 more times but they still weren't able to fix the requested leak. I asked for a refund and spent an HOUR arguing with the front desk guy that it's unfair I pay $600 and the original leak I showed them still occurs. Not to mention the collosal waste of time for 2 people to make 6 trips to drop off and pick the car up. The rude guy working the front desk finally agreed to give half the money back. The worst part about the whole experience was the snarky condescening guy who works the front desk. My first interaction with him was when I picked up the car the first time: "I'm here to pick up the civic with the leak". His response was a snarky "Well we have lots of civics..." He could've been professional and just asked "What's the name under?" His attitude worsened when I asked too many questions about why he had recommended an oil change I didn't need (I had just changed it myself and it was the first time driving it afterwards). That happened the first time we picked up the card. And during the 1 hour argument that happened on the 3rd time picking up the car, he's yelling and interrupting me and halfway through the hour puts on a calm professional voice once another customer walks in the room. This business could use a better person to represent themselves to their customers.

I've brought my car to Northwest Automotive a few times now, and every visit has been…read morestraightforward and stress-free. They always give me a clear list of what my car needs, and I really appreciate that they don't pressure you. We go through the list together, and I'll even ask what they would prioritize if it were their mom's or grandma's car. As a female, I know that I'm getting honest, fair information every time. That's not always the case at other repair shops I've been to. Hopefully I won't need major work anytime soon, but when I do, I'll definitely be bringing my car back to Northwest Automotive.

Very informative and helpful. Had an isolated issue but they proactively checked the other systems…read moreand provided me with recommendations. Really appreciate the information and got me back on the road confident with the service provided! Mahalo Northwest Automotive Team!