As an avid mountain biker looking for an affordable entry-level gravel bike for winter training, I…read morelanded on the Poseidon X (Gen 3) after hours of research and video reviews. The initial experience was fantastic. I was impressed by the $5.98 "free" return shipping and exchange offer, which gave me peace of mind regarding sizing and color. The Pros: * Shipping & Packaging: The bike arrived quickly. I specifically appreciated that it was shipped in a box with a TV printed on it...a clever way to ensure couriers handle it with care. * Assembly: Setting it up was a breeze. Poseidon provides excellent guides and video resources that made the process quick and easy. * The Ride: Now that it's built, I genuinely enjoy the bike. It's exactly what I needed for training when the trails are covered in snow. The Cons (Where things took a turn): Two days after the bike arrived, I realized I had accidentally used the wrong credit card for the purchase (entirely my mistake). Given the great service up to that point, I reached out to see if they could simply swap the payment method. I was told this was impossible because the order was fulfilled, with no further explanation or effort to help. To use the correct card, my only option was to utilize that "$5.98 return shipping." This is where the policy feels "sneaky." I discovered there is a 15% restocking fee, plus additional charges if the bike has been removed from the box or ridden. That 15% fee more than covers the cost of shipping and makes the "hassle-free" marketing feel very misleading. Final Verdict: I sent two follow-up emails pleading my case and have since been completely ghosted by their team. It's a huge bummer because the bike itself is solid, but the rigid customer service and the "fine print" on their return policy left a very sour taste in my mouth. Buy it for the bike, but be 100% certain about your purchase before you hit "Order," because "hassle-free" it is not.

Unless you can go there and try it out, no! Returns are just about impossible. Go to a local bike…read moreshop instead.

I had a problem with my Brake assembly. I contacted Melody Hsieh (Owner) by email. She responded…read moreImmediately and assigned the issue over to Joseph, her assistance. They resolved my issue and followed up throughout the process. I would highly recommend purchasing a bike, accessory or any items on there website. Outstanding Company, Outstanding Product and Exemplary Customer Service. Will Amaral (Palm Desert, CA)

Great service, reasonable prices! They had what I needed and gave me a first time buyer discount,…read moreand I get to bring it back for a tune up for free in a year. What's not to like?

Through many realities and rides La Habra Cyclery has imparted lessons and wisdom to many…read morecustomers. Over the years service is improved and this local shop is a trusted source for information and wisdom. In business since 1973--well known community shop.

Yelp address takes you to an embroidery caps place with a locked gate on the side. I tried calling…read moreat least 20 times no answer. Hate to be the first bad review but driving about 10 miles to check out a shop that was recommended to you is just a big let down. Sorry guys Update- Mike was very professional and reached back out to me. He explained Due to him moving shops he is getting everything set up and does not have everything from the old shop yet. Very professional and great customer service.

Very helpful staff and nice array of Trek Bicycles. Even though they did not have the exact bike I…read morewas looking for, they were so very helpful in trying to accommodate me by letting my try a comparable bike and tell me some features that might be different with the one I was looking for. They were also able to order the bike as well if I needed. I will defiantly come here for service and parts. The pace was not over crowded with too many bikes which I liked. It made them easier to look at. They have a nice selection of shoes, helmets and clothing. There was plenty of street parking out front but bring change! Its metered. Thanks!

There are plenty of good wheel builders out there but what I feel makes HB shine is his attention…read moreto detail and the pride he takes in his work. I've spoken to him plenty times and it always amazes me the level of detail he puts into his builds. I'd also like to add that he is walking database when it comes to hubs and rims. To sum it all up...An honest builder trying to put people on the right set of wheels.

Thank You so much Mike for making my first bike purchase the most smooth and fun experience EVER. I…read morehad been to different location trying to purchase my first bike, and you made this mission possible for me to accomplish. I absolutely love and adore my new bike! I can't wait to start riding it and have amazing adventures. Again thank you so much for making my Valentine's the best, best wishes!! :))))))))

New place in whittier. Rick was an amazing and helpful sales man. He gave me a good deal and let…read moreme test ride my new e-bike. He also delivered me the bike the same day. They also have a payment plan which was good for my budget. He has a lot of selections for your needs. Check him out. Best service ever. Thanks ric

We visited a couple of shops in our search for e bikes before we found E Bike Cyclery and couldn't…read more be happier that we bought our Volectic bikes there. Tito the sales guy was the best. Super knowledgeable and impeccable service. Great follow up during the build process and explained everthing about the bikes and the car rack we bought! 3 months later, my front break was rubbing ever so slightly. "Bring it right in and we'll have a look" Tito said on the phone. Turned out to be a simple adjustment on the breaks, but then my bike got the spa treatment. He cleaned and lubed the drive Train and tweaked a few extra adjustments. He spent at least 30 minutes on the bike and no charge!! And then he said bring your other bike in for the same treatment We happily drive 40 minutes from the mountains to work with Tito if you are in the greater LA area and in the market for an E Bike. This should be your shop and Tito your guy!

Bought an eBike from E Bike Cyclery. Needed new brake shoes, so I went back to where I bought the…read morebike and was told their inventory is low and they're keeping everything for installs they provide. They're not willing to assist returning customers, if I'd have known that I would have gladly spent my $2k at another bike shop. Literally across the street is Incycle, they are loaded with inventory and have more than adequate staff to help, I will never step foot in E Bike Cyclery again. Hard to support small business when they don't want to serve the customers that have helped them.

Recently started riding a family member's old bicycle and was getting a lot of pain from the…read moreultra-firm seat. David took the time to show me each of their seats and recommend the best one for the type of bicycle I was riding. Just took it out for a 20mi ride and didn't have any pain or problems the next day. Thanks again for the help!

My local bike shop wasn't open on the holiday. I was so grateful these guys could help me because I…read morehad a pedal break in the middle of a ride. I recommend them for sure.