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844TheAcMan

4.3 (6 reviews)
Closed • 9:00 am - 5:00 pm

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Shawn Lambert HVAC

Shawn Lambert HVAC

4.8
(426 reviews)

Shawn and his team are the only ones we trust for our home AC systems! They respond at a timely…read moremanner, efficient, productive and have fair prices. Another huge bonus is that they respect your space and never leave a mess - which is often a problem when a worker is called into our home. We're very satisfied with Shawn's company. Thank you for installing AC units for our rooms!

A few days ago, we experienced a power outage, and my air conditioner stopped blowing air. After…read morereading several reviews, I decided to have this company come and check my unit. I was informed that the diagnostic fee would be $89, which would be credited toward any necessary repairs or services. Devin came out to assess the situation. He discovered that a fuse was burned and replaced it. He also checked the AC capacitor and noted that it should be within 5% of 12.5 volts, but it was slightly lower, so he recommended replacing it. He quoted me $169 for the service and the capacitor. While checking the unit, he mentioned that another capacitor on the roof also needed to be replaced, quoting $285 for that part. Additionally, he clarified that the $169 service fee did not include the cost of the indoor capacitor, which would be an extra $165. I found this pricing quite unusual and expressed my concern, to which he replied that these parts are generally expensive. The total came to $589, but Devin said he provided a discount, bringing it down to $500. I asked him to leave the old capacitors for me to inspect. After doing some research online, I found that one capacitor was priced under $20 and the other slightly above that amount. I have included pictures for your reference. Essentially, the initial issue was a burnt fuse, and the two capacitors were replaced because they were old and potentially damaging to the unit in the future. However, the pricing for these parts feels dishonest. I had read many positive reviews about this company, particularly praising Shawn's honesty, so I am left feeling disappointed. It's disheartening to think that in our community, some may take advantage of others simply because they can. I believe we should treat each other with respect and integrity, especially when it comes to services we provide and receive. Unfortunately, my experience here has led me to feel that my trust was misplaced. I would not recommend this company; integrity is not something you can sell. AC unit is working all right as it did before.

Thomson Air Conditioning

Thomson Air Conditioning

4.8
(632 reviews)

I was having a heater issue. My heater would come on when it wanted to. But of course it wouldn't…read morework during the cold nights. Thanks to yelp, I found Thomson Hvac The tech and I thought it should be a simple fix. He inspected my entire system, diagnosed the problem, and quoted the job. We moved forward with the fix, and it worked fine, and then it didn't. After a few more visits, and some more parts and tinkering, it finally started working properly. Although it was a strange and difficult situation, they stuck to it until the problem was resolved. The techs Danny and Mark went above and beyond to make sure everything was good. Another thing to add, the way the company communicated back and forth with me was great. They answered every call and every text. Most of the time I spoke with Stacey and she was great. If you're looking for an honest and professional company, this is it.

My mother recently engaged a service provider for routine maintenance on her air conditioning unit,…read morewhich included the installation of a new Honeywell thermostat. Subsequent to this service, she has reported that the air conditioning is not effectively cooling the premises, with only the fan operating. I advised her to adjust the thermostat to a lower setting. Given her advanced age of 90, her discomfort with the warm air became increasingly pronounced. Today, in collaboration with my brother-in-law, we investigated the issue. We observed that while the unit appeared to be functioning, it was not producing cool air, despite the outdoor fan operating correctly. During our investigation, we contacted the service provider, Thomson. A representative stated that only the thermostat had been replaced and that a service technician could be dispatched for a fee of $159, suggesting a potential wiring issue. Upon reviewing the Honeywell thermostat instructions and wiring diagram, we identified that the thermostat had been incorrectly wired to the "W" terminal. After rectifying this wiring error, the air conditioning unit resumed normal operation, producing cool air. I subsequently contacted Thomson for clarification regarding the initial service. Their response repeatedly referenced a previous replacement 14 months prior. While their online reviews are predominantly five-star, our experience suggests a lack of professionalism. This incident raises concerns about the necessity of recommended services and the quality of workmanship, potentially indicating errors or intentional oversights during the initial installation.

844TheAcMan - hvac - Updated June 2026

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