Going back to my favorite storage unit in San Diego. Not only is the facility clean and organized, but the Staff is super friendly. I really appreciate Fran and the other great staff's customer service. They went above and beyond to get me the unit I needed and I saved money in the process! They ensured this military girl was taken care of. I'll come back everytime! read more

A-1 Self Storage - Going back to my favorite storage in San Diego, A-1 to the rescue! - Self Storage Near Me - La Mesa, California

I just got a storage here. I've had units before, but this place is legit. Fran was an excellent representative! A little background: I used to go build houses and give food to the homeless with Brian Caster and his family during my high school years. The Caster family owns the A1 -- so It's always been in the back of my head for my storage needs. I don't always have the same view points as the Casters, but they run a solid business. I had another storage facility for about a year in East Lake, but I wanted to use A1 -- it just wasn't convenient then. Looks like they've opened up a ton of self-storages around the county, and the technology is top notice. Remember when self storage was a key pad and you bring your own pad lock? Well this place is a key pad that's got a cool gate that opens upward, and the locks (though purchased from A1 at $10) are not easy to cut. You'd have to drill into the lock to remove it. No smash and grabs here! I think my stuff is safe. It looks safe and secure. And I think in the end, all I want is my stuff worth about $100 bucks to be safe with me paying $140 bucks a month. Fran was EXCELLENT. Showed me the place before and took care of me getting my paperwork in order for rental. Very professional, and personable. This place is also clean as can be, which is pretty awesome. So good to be using A1 after all these years! read more

Well I have been with A-1 Self Storage for about a month now, and everything has been A-1 (haha see what I did there?). Anyway on a more serious note, so far my entire process and experience with A-1 has been excellent. I was calling around for a couple weeks trying to find the best local place to store my one-bedroom apt. that could offer me the most fair price, but was also in a safe area, where in case I would have to got at night, I'd feel safe. I called A-1, and at the time they were offering 1st month free if I "reserve today," however, it was the last day for the promo. The customer rep on the phone was very friendly and confident I would still get that deal, but wanted to confirm with Fran, the owner. Fran honored the deal for me despite the deal expiring that day. Thank you Fran!! (And thank you Yelp!!) I went a few days later to take a tour of the facility; I told Fran that I would be using movers, so she worked very hard to find me the best unit that would make the move in time with the movers faster (since Im paying movers by the hour). She found me a wonderful unit, and it was very easy on the movers as well. The facility is immaculate and is also energy friendly. The building is very well secured as you get a personal code for your unit that you have to enter before going into your unit and also disarm upon leaving. Each unit has a security alarm, which is awesome. If anything changes, I will update my review, but honestly, could not imagine a better, or easier experience than I have already had with A-1 in La Mesa. Thank you! read more

They increased our rate after 6 months, however, at the time of signing for our unit, we did not know that price offered to us was only promotional. Felt really misled since we did not know the extra charges were EVER going to take place. We thought the price we were offered was just that... Emailed them with my concerns of this surprise change knowing that the price won't go back to its original, but that whoever aided us failed to mention that it would increase after 6 months. Ms. Stella Cook, who we have been in contact with, claims they have notified us prior the increase, however, I have no record of any mail or email telling us so. Our only emails from A-1 are invoices and payment receipts. No letter stating, "Hey guys! We're charging you more money now. K bye!" I am well aware the price will not be as originally offered. Cool. I also have no choice but to pay because my precious belongings are still there. Just wanted to let them know that they misled us into thinking the price was set and to let us know from the BEGINNING NEXT TIME that it was ONLY PROMOTIONAL. There is no need to cover up with, "Well the rate increase is automated and I made sure it did it at the right time." Ok. But did we know? No! Because it should have been said at the time of signing. Anyway. Like I told them, I hate to think that misleading customers is their purpose because I would like to be a loyal customer in between all my moves. But that's how I felt. EDIT: While I have checked every paper file and every email folder I have, I still have no trace of notification that my rate would increase. Anyway. Stella had reached out to me resolving the issues pertaining to our account. Thank you for explaining the process much better. Now we won't feel blindsided by rate increases to come. That's all we needed. Notification and communication. Hopefully everything goes smoothly from here on out. Thank you again for your time. I do hope you notify all your customers next time about promotional vs. non promotional prices. read more

Fran at A1 Self Storage in La Mesa was amazing. She is very friendly, and made my moving experience very easy. Thank you read more

Greattt customer service! Sarai is awesome to work with, she took her time her time explaining everything. I highly recommend this place

I was looking for a place to keep mine & my roommate's things during our move to our new house & I came across A1 storage in La Mesa! The staff was very helpful! Ashley answered my phone call & she was able to find me a storage unit that would best accommodate our household items! She told me there was a 50% special off all units & I thought, "what a deal!" When we arrived, Lulu showed us two different storage units & we ended up picking the second option! Fran was also very helpful when filling out the paperwork! It was nice that we got 3 free boxes too! It is a nice facility that is not too far from San Diego State :) read more

Got a 5x10 for a great price on the ground floor. Fran is awesome and helpful! Thank you! read more

A-1 Self Storage - They've got everything you need including locks, boxes, tape, etc - Self Storage Near Me - La Mesa, California

This is my first time using a storage unit and I was extremely hesitant in picking the right one. I was concerned by others' horror stories regarding theft, water damage, and bugs. Despite my fears I could not be more pleased with A-1. I reserved my unit a few weeks ago with the help of very friendly staff. They advised me of several options in size and location, and suggested a unit appropriate to my needs. I finally filled it up today and the process was easy and hassle free. The additional cleanliness and security of the facility lets me rest knowing my things are well cared for. read more

Easy and reasonable rates. Staff was super friendly and helpful. Definitely recommend.

Patrick was a very enthusiastic and helpful employee and I'll definitely be coming back

My husband and I have had a unit for over a year. We called anew reserved a unit and it was so efficient. The units are super nice and accessible. It makes going to storage a breeze! read more

Sarai showed me around the area and took me to several different sizes. The place is nice and clean and they have awesome online deals! Go check them out conveniently located right off the freeway in La Mesa. read more

Awesome place with a convenient location off the 8. Paper work was easy from start to finish. The location site is nice, clean, and well kept. read more

I never rented a storage before, this was my first time and it was great !! Really good prices, clean, organize and excellent customer service, ask for Lulu and she will help you always with a smile. Thank you Lulu read more

Thank you Claudia! We really appreciate your help. Fast service & gave is all the information we needed.

Great service and takes security seriously. Great location to store your belonging.

The staff was very informative and friendly! Every question I had was answered. Definitely clean and safe Thank you for your service!

Smooth sailing so far! Called and was offered a great space at a great price. Employees friendly and helpful!

Sarai was very helpful and informative and we are excited to rent here! The call center was quick to answer and reserve the competitive unit storage I was looking for. read more

Coming here last second when moving my son out of the dorms. Fran was friendly and welcoming, walking us through the options and pricing as well as giving us a great introduction to the site. She even helped research non-site options to help us make an informed decision. Their facility is clean and nicely managed. The flexibility of month to month and proration is much appreciated. We know where to go for self storage for the rest of his college!. read more

Just got storage short term- LULU who was behind the desk was so helpful- there's a bunch of units- and I don't know how she remembers which units are available and which are not- it is clear that she cares about making sure that we code in and out even when the gate is opened to monitor who is coming in and out of the property. The place is clean, and Lulu runs a tight ship. Very friendly- got the first month FREE and I checked in to be gifted 3 boxes. Their sales room is full of items that I would have never thought of needing- so I bought mattress covers (plastic) - ONE thing that sucks is that we have to buy our own lock from them- so once we are done with a-1 storage, the lock is mine to keep- but what for?? It is custom only for their storage locks....so what I'll do is just post on FB if anyone is going to use A-1, I'll offer them my lock. ;) I'm still using them, I'm thinking now I can safely store my water crafts (once I get them). So safe and clean - I feel secured having my stuff there read more

Fermin was wonderful! Fast, easy transaction. Explained everything very well. Feel like I got the best service possible. Thank you!

Fran was awesome! She makes it really easy. it was such a nice experience to use their service.

Great rates got first month promo. Gentlemen at the front was fast and provided great info on u it renters insurance and secured my spot when I called in requesting a unit being it was last 10x10. Awesome service. read more

I had reserved a 10x10 (online) as I had a semi truck delivering my things from NC. I talked with the staff on the phone and they reserved for me. Today when I got there to pay for the storage unit, we determined the semi would have issue so they worked with me to get a 10x15 unit. The service is old school and if everyone treated their customers like the staff did me today, the business climate would be a better place to work and buy services....Thank you... read more

I had to move on one of the hottest days of the year and already stressed about my living situation hence putting stuff in storage while I figure it out. Tara was funny, kind and very professional. I was not expecting to have such great service from my experience in the past at other storage facilities. Thanks Tara for bringing light to a stressful cumbersome situation. read more

AWFUL is the only word I can think of!!! We stored our whole house stuff here for 2 1/2 yrs only to have almost everything destroyed by rats!!! We were then told the extra insurance we paid for didn't cover rats!!! They didn't care that almost all our stuff was damaged or ruined they were only worried about getting the poop off the floor and making sure other people didn't find out!!! read more

Sarai super helpful and pleasant. Helped us walk through the whole process in finding the correct unit very easily

We used them for a last minute move and they had an awesome deal $1 first month and it was true no hidden fees and very secure inside and out. Definitely recommend read more

I had the pleasure of dealing with Fran. She delivered, by far, the best customer service I have had in recent memory. The facilities are clean and the staff is very welcoming. This is the best facility in town...hands down! read more

Thank you manager Fran and staff for such an awesome rental experience! I felt safe and secure and safe to be there and leaving my household stuff. The process was quick and easy and most of all the facility was clean! I am definitely going to recommend this storage place! read more

This is our first time ever renting a storage unit. We had visited 3 other storage units that a. Were to expensive and did not offer the 1st month for 1 dollar and b. Were pretty much out of space. I am so glad they were because the other 2 were really old no elevator and do not have the security that A-1 offers. Also A-1 allowed us to reserve the unit until a later date so we wouldn't lose the special or our unit. Fran helped me with my paperwork and explained all the rules throughly. I was in and out. So far it has been a great experience at A-1. read more

A-1 Self Storage impressed me with their use of today's technology making this facility very secure. The location is perfect. It's very clean. Fran who took care of my reservation was wonderful. I really am quite happy knowing the staff is friendly, caring and knowledgeable. I love the fact that there is an alarm for each locker. Extra piece of mind. read more

This place is AWESOME! I stored a house full of stuff here for almost a year and was impressed every time I went to visit my stuff or add to it. It's clean, quiet, and best of all I felt safe no matter what time I was there. The hours are great and can accommodate nearly anyone's schedule. The hours here say open until 6, but that's just the office; you can access your unit until 10pm. It's climate controlled and very well monitored. The staff is friendly and knowledgeable. If I ever need storage again (no offense but I hope I don't ) I would definitely come back. I will recommend A-1 on Spring Street to anyone who needs storage. Thanks guys!!! read more

A-1 storage is super helpful!! Fran is amazing and very knowledgeable of all procedures for the storage facility. All staff are very professional and welcoming. The security makes me feel very safe. I will definitely be using a-1 storage for lol my storage needs going forward and will recommend to all my family and friends! Can't beat the prices and deals as well!! read more

As a small business owner, I have things I need to store and need accessibility to them early in the morning and after business close. This place has is all, good hours for access to units and is secure and clean. The staff is friendly and phenomenal. Fran, Nora, Harold and Jessica are all wonderful and have gone the extra mile for me. Thanks so much!!! read more

I have used many storage facilities in my 47 plus years. By far the best 1 I've ever used as far as cleanliness, quality, customer service and convenience has been A-1 Storage! Thank you, keep it up! read more

This review is long overdue. I have had a great experience at A-1 with Fran. She definitely hooked us up with a great unit! She was very helpful, and she even helped me get a discount for checking in on Yelp! She gave me a tour of the facilities and made sure that I got a unit that was close to the elevator. Even though our unit was on the third floor, this was actually advantageous because of the higher ceilings. Our stuff has been stored for over a month. It was never too hot in the unit, and based on the tour that Fran gave me I know that my stuff is secure! Definitely recommend this place! read more

This place really helped me out, conveniently located with excellent service not to mention their prices are very affordable!! Thank you Fran for helping me save some money!! read more