They came out first and did not have the boards they needed to fix the problem. Then the Owner came out and solved the issues with a third board replacement. All is good now. System was installed in 2012. Great to see them stand behind the equipment they installed. Update: AAction continues to do a good job maintaining the system they installed. Owner came out and performed a thorough routine maintenance and cleaning of the Furnace and AC Systems. I would not let anyone else touch the equipment. Owner is very knowledgable and we are now all set for Summer Season. read more

Great. A-Action installed a furnace in my house and Levi came out two weeks after the installation for a concern I had. He was punctual, knowledgeable and remedied my problem quickly. I was very happy with the service and would use them again. read more

Follow through was impeccable. Levi showed up first, and was informative and helpful. The following day the owner showed up with estimates, and the day following that, at 9 AM sharp, installation took place. Work well-done, and again, the employees were helpful and informative. Once work was complete, they did a very respectable job cleaning up. They went out of their way, and were always polite. I very much appreciated the safety measures taken with respect to COVID-19. They wore masks at all times, as well as having gloves and booties. I am happy with the new furnace, quieter and more efficient. Honest folks who are there for you after installation as well. Recommend without reservation. read more

Talking about good service. I was looking for a contractor to do maintenance on a heating and cooling combo units in the Vancouver, Washington area and this business popped up. After leaving my info with the telephone rep, she realized the house was out of the area and proceeded to help me find local contractors. This was not necessary at all but she helped and she was so courteous. Amazing company! Thank you. read more

These people are absolutely top-notch. They responded immediately on the phone, and were more than courteous. Even while busy during a heat wave, they responded to my AC need very promptly, and even worked me into a cancellation spot to get me help earlier (2 days, compared to the 2 weeks estimated by another company). The technician (Levi) was spot-on, fixed exactly what needed to be fixed, and even fixed a few problems caused by the original installer. Fair pricing, easy to deal with, and friendly. Thanks, A-Action! read more

Our air conditioning was producing a loud rattling sound and of course we called A-Action as we have in the past. Levi came out and was very courteous and figured out what the problem was right away and took care of it. I appreciate his promptness in addressing the problem and finding a quick solution. We need more people who take pride in what they do like Levi. Thank you for the great service. read more

Our gas furnace had started to short-cycle with increasing frequency over the past three years rendering the home at times during the winter months a bit cold. Running parallel was an unknown issue with the heat exchanger component of the furnace developing cracks causing a mixing of the exhaust into the inside air of the house. A trip to Home Depot to replace the smoke detector revealed an issue with carbon monoxide in the home (not good). After networking with several heating and cooling companies, we noticed that a similar theme was being discussed, the heat exchanger component was failing and to replace it would cost almost as much as a new furnace. With the gas furnace being 28 years old (original), it was time for a safety upgrade. We decided to contract with A-Action Heating & Cooling based on prior experience when we purchased the home over 20 years ago. Other people we know have likewise have had very favorable service. The Trane gas furnace installed produces a more consistent heat. The contract job was a custom job due to also needing to replace the AC system, also 28 years old (original). The sales staff was professional with their recommendations and discussing a quote for both jobs. I tend to be a perfectionist being an engineer, so having two systems in our home being replaced was an opportunity for me to be involved in minute detail (cool). Both systems were installed correctly, operate as expected and passed the Washington County building permit inspection. We are very happy with the customer service and professionally trained crew they have. read more

Very friendly technician called ahead (as I'd requested) and while doing a thorough inspection and cleaning job on my furnace and heat pump, explained to me what he was doing and how I could do some of the minor steps myself throughout the year to extend the efficiency and life of the system. Great experience and they're now my go-to business for my ac/heating system needs. read more

These guys were great. They just installed a new gas furnace for us. Good attention to detail, straight forward terms and conditions, did not try to up sell on things we did not want, took care of warranty registration promptly, good price and timing of install, installed new thermostat, got out quickly to make a minor adjustment that came up during inspection, and from reception to installers everyone was friendly and clear. So, a good experience and now a warm house. Thanks! read more

Good price for a new AC unit. Did a great job installing it, checking ducts, and plumbing. During the final inspection I asked for a cover for the fall and winter. "I'll get you a price" , no call, 4 weeks later I followed up, left a message, never got a call back. 3 weeks later final got the sales lady and was told that she forgot and would call the factory and get right back to me....3 weeks later I called the office letting them know I ordered a cover off the net. As far as installation goes, great. Service after the sale.... Kind-a nonexistent. read more

My heat pump stopped working and they told me it needed a new fan motor, come to find out it's still not working and they will not refund me for the fan motor because they want me to spend money I do not have to replace my entire heat pump (4000.00!)with them and they will credit the money to that balance. My husband is disabled and we are a low income family I can't afford to pay for their neglect. Do not go to them FYI I found a place that will install a new heat pump for less than the 369 they charged me for the fan motor. read more

My wife and I decided it was time to replace our heating and cooling system after living in our house for almost 20 years. We were unsure how old our heater was but decided we would rather be pro active rather than waiting for it to fail. So we set out on the difficult task of finding a company to do the work. After calling around and leaving several messages only to not have anyone call back, my sister in law recommended A-Action Heating & Cooling. We called them and left a message and Niki promptly called us back. She was very nice and we set a time for Brett to come out to give an estimate. Brett is super nice and knowledgeable and recommended "Run Tru" by Trane. We decided to go with the system he recommended and the estimate was very reasonable so we set the date for installation. Armando and Scott came out and were both very friendly and installed the new system in about a day and a half. Armando and Scott did excellent work and our new heating and cooling system works great! I highly recommend A-Action Heating & Cooling and would not hesitate using them again. read more

A-Action has been servicing my HVAC unit for a number of years, and I'm more than pleased with their service. They're prompt, courteous, knowledgeable, and have terrific customer service. Highly recommend to anyway looking for an HVAC business or to anyone looking to replace their current provider. Thanks to Dan and Tim! read more

We got immediate, courteous service. The salesperson was knowledgeable and friendly. Very easy process. The installers came out a couple of days later and did a great job. I can't imagine how it could have gone better. read more

My furnace saga is finally over, so it's time to write a review. We were in a bad way when our furnace failed to light on a very cold Saturday afternoon, so we headed to A-Action because it's near our home. The business had already been closed for an hour, but Sarah opened the door for us anyway and heard our plight. She immediately recommended several fixes we could try, all of which were no-cost to us. And voila! One of them worked! A couple weeks later I went back to them for a quote to get our failing furnace replaced, and Sarah came out to give the old system a look-over as well as sizing and measuring everything. She gave us all the numbers for different options, and we ultimately selected a best-quality, 98% efficient conventional gas furnace. There was extensive work to be done under the house as well as in the attic, but it was all correctly figured in to the estimate, so the work was done with no surprises. Still, it took two men eight full hours to complete the job! Then their own supervisor/inspector came out and critiqued the work, insisting on a couple more straps and braces before he gave it his seal of approval. The folks at A-Action were available for all my after-install issues, like figuring out the intricacies of the system programming as well as getting the final inspection done. The inspector came out today, in fact, took one look at the model and the A-Action sticker on it, and signed off. The workmanship, communication, and support are absolutely top-notch, by anybody's standards. We don't expect to need another furnace for twenty years, so it made sense to do it once and do it right. Since I probably won't be buying anything more from A-Action, the least I can do is write them a thorough review. They deserve it. read more

Came out to my house to look at the scope of work, did all their calculations and then never heard from them again, no bid or any type of follow up. read more

I was eight months pregnant when our AC and furnace both went out during a heat wave, so I Google'd the nearest HVAC places and chose A-Action because they have a trustworthy online presence: a nice-looking website and positive reviews. I couldn't have been more pleased with my choice. I explained my situation and A-Action was able to get a tech out that afternoon, even though all the techs were booked for the rest of the week because they were slammed with calls due to the heat wave. The tech returned the next day to fix the furnace and replace the thermostat. Then the service manager came out at the end of the week to repair the AC. It works better than ever. I was comfortable during the rest of my pregnancy, and we didn't have to replace the unit. A-Action's customer service is exceptional. Everyone involved was responsive and helpful every step of the way, taking our phone calls, calling us back, answering all of our questions, and gathering information for us. Their quality of service is also exceptional: trustworthy, affordable, and sensitive to the needs of our community. All we were asked to do in return was promise to send a picture of our newborn! I recommend A-Action and we'll choose them in the future for our HVAC needs. read more

A couple of weeks ago I called A-Action to come out and look at my temp controller. I already let them know what the issue was beforehand. It took the tech 5 minutes to confirm my suspicions. He went ahead and replaced my temp control unit and told me he is installing a programmable one. He also said he will not charge me full price. When it came to write the guy a check I was charges an 89.00 diagnosis charge. The labor was 40.00 which I had no problem paying. The cost of the new thermostat was 120.00. I was a little taken back on the diagnosis charge... Later I looked up the cost of the thermostat. This brand and model sells from 95.00 to 100.00 on line. I feel I was taken advantage of. I later tried to email them but the email was kicked back so I faxed them a letter of my discontent. I had no responses to my letter at all. After a week or so they cashed my check. Next time I need to do some homework on who I have work on my utilities. I just wish they would have reached out and had a conversation with me about this. read more

The compressor motor seized up on my mother-in-law's heat pump. My husband tore into the unit and found the problem, after calling several HVAC companies (only to be told they don't sell parts) I was finally referred to A-Action. Carol took the information from the existing motor and promptly brought a unit in for us. Unfortunately it wasn't the right one on the first try; she sent another employee to meet me (in Lake Grove) with what we hoped would be the correct motor. It wasn't quite right yet as they couldn't get the correct capacitor until the next day. Third time being the charm, we got both the correct motor and capacitor and my mother-in-law has AC again at a fraction of the cost of having a service come and replace it!! It may seem strange to write a 5-star review for having a couple of problems, but Carol and Sarah's diligence and willingness to work with us to find the correct part WITHOUT getting frustrated and snippy was HUGE!! The customer service provided by them was above and beyond!! read more