Andrew grimes was awesome very professional and explained my situation great person will always use A Advanced septic

BEWARE!!! A service call is per person they send out. Not just an overall service call fee. If they send 2 technicians you get charged the hourly rate x2! But they are quick and efficient every time. They'd better be. They also charge 4x the cost of a pump from Lowe's or Home Depot. Which pisses us off because we've been so happy in the past when they installed an entirely new septic system on our property. We have spent literally $50,000+ with this company. Now, we aren't sure we will use them again. We were in a desperate situation this time and didn't have time to shop around. Just beware, they are great at what they do but you will pay top dollar! read more

Excellent work! They got me up and running quickly! My septic system had completely stopped and It is one of those things essential to my home! Eric started the process and was in my backyard until 9pm. Very professional and personable. Josiah and partner came the next day to finish up and again, professional and personable! This company has my vote of confidence! read more

This place is past a nightmare. I paid them just shy of $3000 and the issue is worse than it was before. My septic control panel froze in the deep freeze this winter. I called this place in an emergency state (worst decision maybe I have ever made). I specifically told them on the phone it was a panel issue, the panel needs replacement. They sent out guys to pump the tank instead first? These guys did nothing but wash a filter and charge me $325 for a service call. Then they tell me the electricians will show up in a couple days or whenever they can. Next, the electricians show up the following week and say you need a new panel, and they tried charging me an extra $250 service call fee again on top of the $2,101 total to replace the panel. I miraculously was able to get that waived but paid the $2,101 to have them replace the control panel and switch (second mistake on my part). After the panel was installed, I was thinking thank God I'm done with them, but no. The panel horn sounds off now every time I use the water. Horn sounding off all day and night long. Fortunately, I learned fast how to disable the horn. Here comes the third mistake. I called them back requesting to confirm the scope of work was handled accurately and to have them check to make sure the panel is installed correctly and to fix the alarm/horn issue, free of cost of course. My previous panel certainly did not have this issue sounding off all the time. They said yes but once again tried to charge me another $250 service call fee, I once again miraculously was able to get that waived. The electricians show up and now say I need new floats which will cost $550, interesting they did not say this when they installed the panel? I agree like an idiot, they install the floats (allegedly), they say it looks good and leave. Less than one hour after they left, the panel horn/alarm starts blaring again. Still in alarm right now as I write this! Zero stars - Run from this place, do not walk read more

Wonderful experience for a sh***y job; pun intended. Prompt, very reasonable, and great customer service. Robert L was our technician and was a cut above 95% of the other technicians we've had for other jobs in our new home. He gave us multiple options to choose from and didn't try any price gouging or up-sales. They diagnosed our situation, as we needed a septic inspection for pierce county, and made the experience as seamless and upfront as possible. Will definitely use again. Thanks Robert! read more

I've had septic and plumbing services from A Advanced this month. Booking was easy, appointments were soon and on time. Pricing was competitive, and even below estimate for the plumbing work (water heater and waste line leak repair). While I hope to not need to call them for a while, I'll likely reach out if I need any services they offer. read more

They came out because another company messed up my sump pump system. They did an outstanding job replacing the system and even saved me money on the control panels! They did an excellent job and were considerate. They cleaned everything up! I was very impressed with this company and it's employees. read more

Christopher was amazing! He was patient with us the entire the time. He was very thorough and actually helped us save money!! Great customer service all around! read more

Our septic backed up last night on 11/14/23 I called Advanced Septic @ 11:00am ish on 11/15/23 and they had our Awesome Technician Cody out here by 4:00 & he was very curious & professional!!! He had his work cut out for him just getting his hoses to our tank but he just kept telling me no worries I got this I'll get it done & he did!! I was very grateful for his prompt kind service since my husband works graveyard and had to get some sleep, so Cody answered all my silly questions and explained how things worked & did it with a smile. I'm soo grateful for Advanced Septic's amazing, customer service when scheduling to get help & for getting a technician out here so fast!! Advanced Septic & Cody your my new hero's thank you so much Stacy M. from Orting read more

I had used A Advance in the past and will never use them again. Quoted me a price for work to be performed on my septic system, I contacted a second company and A Advanced was 30 % higher, for the exact same work. A Advanced Stated I needed a new pump, they did not even test it. During the second estimate, they tested the pump while I was standing there watching, the pump was working fine. The "Project Manager" (Salesman), Dustin, very unresponsive to my calls. when he finally called me back, he could not answer my questions, could only read the "technicians" notes. CLUELESS! I received an invoice for work they did not perform. Moral of the story, always get a second estimate. read more

Very very expensive. I found another local family owned business that did the same scope of work (inspection, repairs, RSS report) for $3400 compared to $6200. Shop around. read more

Excellent service, communication and prompt! I appreciate their work and customer service. Thanks Cody and rest of crew!

I requested a tri annual septic inspection/reporting as required by the Health department. My phone enquiry was answered clearly and appointment was made for the next day. The technician was prompt and explained his findings and the task was completed! My experience with this company was exceptional from the competitive pricing to my interactions! I highly recommend their services and I shall use them again! Thank you! read more

I believe we were grossly overcharged for the services provided. We had our septic/sewer pump light turn on and my mother in law had this company come out. The pump was clogged and needed service. They were able to pull the pump and clean the reservoir of the debris that caused the alarm to trigger. They inspected the pump, and said it was working fine. Less than 24hrs later, they call back and ask if everything is okay and the septic light was lit up again. They returned and drained the clean reservoir, charging us a full price pump fee and found the ball joint had stuck on the motor and was pulling too much current, flipping our breaker. They did not stand by the work, not even after 24hrs after the tech who reinstalled it said the motor was working. Not only that, but a full price pump fee on an already cleaned reservoir? Calling around to other septic companies I found we payed nearly the same price as pumping a full standard septic system, twice, on only a 25 gallon tank. They were shocked when I told them the final bill for both visits relative to the work that was completed. I called customer service to speak with a supervisor about this and share these concerns and was told I would get a call back in 48hrs. However, I received no call back. It's probably because my m-law had paid the invoice on the date of the appointment. Live and learn as they say. We will not be recommending or using your services in the future. read more

The worst thing you wanna have happen on a Saturday early evening is Septic backing up into your bathtub and your toilet overflowing all over your bathroom, but that's what happened! I'm so grateful for A Advanced for coming to the rescue with exceptional customer service, outstanding competence, and Eric was the most charming, funny, informative technician I've ever had work on our Septic. He really turned a s@itty experience into a positive one. Pun intended. Cannot give these guys enough stars. read more

f I could give this company minus 10 stars I would. The guy who actually pumped the tank was great. BUT, Extra work was needed. Their expert guy said it was the drain field. Refused to contemplate sending a camera down the line to figure out the true extent of the problem and quoted us $6500 for exploratory work. Which might not fix the issue. Went with another company who figured out the exact issue which had nothing to do with the drain field for literally a third of the cost read more

Luis was friendly, professional, and communicative. He told us what he was doing, why, and most importantly- the cost. Service call was completed in a timely manner and would use them again. read more

This company is very professional and dependable. Their employees are second to none and absolutely knowledgeable about their work and responsibilities. I highly recommend them for all your plumbing and septic system needs. read more

I want to share my experience, so some of you may save money in case a similar issue happens with your property. I do not want this post to be about giving bad reviews. My septic alarm went off on Wednesday. I requested a quote through Angie's list online. I was thinking by using Angie's that the service companies would be of highest quality and honesty. I am not going recommend or recommend the companies. I will try to be factual. As I mentioned earlier, my septic alarm went off on Wednesday. A-Advanced Septic through Angie's List came out to my property on Thursday. I was not present, but had someone on the property to show A-Advance Septic where everything is. I checked my bank records when I got home from work Thursday. The amount $706.66 was charge to my card for the service call. I was thinking that the bill was expensive, but ok. I then checked my email from A-Advance Septic. The email had a link to a quote to complete the repairs and pump. The quote for the repairs and pump is $3,618.84. I'd about spilled my drink over myself. I was thinking to myself: the $706.66 charge did not include repairs? I called Gobel Septic out of Centralia. They quoted $500 to pump and will be out this coming Wednesday. Gobel Septic also recommended Roto Rooter Septic (also out of Centralia) to do repairs. Roto Rooter technicians came to perform repairs today (Friday). They were friendly and professional. They troubleshooted and repaired the issues under an hour. The service call AND REPAIR was $389.88. I have no idea how A-Advance came up with the $3,618.84 quote. Again, I want to share my experience, so you can make better informed decisions. read more

A Advanced Septic & Construction Services - Plumbing Near Me - Auburn, Washington

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Fast service great technicians professionals and experts in their field. company informs when technicians will be on site.

AAdvanced lacks communication and integrity, and all they've done is take my money with no results. While out on vacation our septic alarm started to go off. Thankfully AAdvanced was able to come to our home the next day to troubleshoot. But when the technician came, he couldn't find the key to the control panel so he was on-site for only 10 minutes and didn't troubleshoot anything. The key was on the side of the control panel, underneath the latch that secures the key (my neighbor was even able to find it in about 30 seconds without telling him where it was. This technician's name was Christopher Hale. He's lazy and stops at the first sign of an obstacle. If you decide to still go with this company for services, just make sure you don't get Christopher Hale. After I told AAdvanced where the key was, they came out for a second visit. This was a little better and they were actually able to troubleshoot the system. But after the visit, they were only able to guess what was wrong and recommended a rebuild. Once they sent me the estimate via email, I emailed back with some questions. It's been almost a week and I haven't heard back. I spoke with the manager, his name is Kyle, and negotiated a 50% refund for the first visit. It's been a week since that conversation and no refund. To me this shows Kyle isn't a man of his word. I decided to give this review 2 starts instead of 1 just because of how quickly they were always able to come to my home. But if you think about it, maybe they're so available because people already know this is a bad company and went someone else? Either way, I'd stay away from this AAdvanced. read more

Second time I have used A Advanced Septic and, just like the first time, they were great. Had my septic alarm go off mid-morning, called, and by that evening I had a new pump installed. Kudos go especially to Daniel, the electrician primarily responsible for the pump install. He was professional, very approachable, always willing to answer my many questions, and very thorough. Thanks, of course, also goes to the rest of the crew. I'm a customer for life! read more

Value for work done seemed outrageous. Was quotes 637 for a pump but cost was almost double for added hidden fees. Said the tank was over 1200 gallons so an additional $400 was added but when I looked on the city site, my tank only holds 1200, how can it hold more? Then they hit you with the $75 "crust buster" fee to break up large junks of solid waste, which you would think is part of the job already but apparently it isn't. They also had the audacity to ask me, the customer for a hose and water. I had to help them do their job yet wasn't compensated for my equipment use and water. I would like a $200 refund for my labor/equipment/ water fee as they did for their "crust buster" fee. Don't waste your time, there are other companies that can do the job for you without breaking the bank. The technician was helpful and up front about all the hidden fees that they don't mention during the initial call. read more

Need immediate service for my septic tank omitting sewage smell. Showed up same day. Provided excellent service. Schedule a return appointment to have my 1955 septic system mapped and filed with King county. Antonio Arsiga & Andy Brewer the 2 technicians were efficient, courteous and informative. A Advanced will be my go to service company. read more

I'm sure they do great work, but that was not my experience. A tech came out and poked deep holes in my yard then claimed he needs to use heavy machinery because my septic tank is 4 foot deep. I got an estimate the next day for over 2k. I called another company out and they found my septic tank within minutes using the county posted diagram that this company also had. My tank lid was 10 inches deep. They were wanting to tear up my front yard and over charge me for it. Shame on this company read more

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It is unclear to me why one of your septic people needed to put their hands on my trash can to move it while I was out of town. Do you not understand that most people put their trash can at the curb for a reason?! Your company was doing work at a neighbor's property and your septic person moved my trash can?! There was no reason for them to even step foot on my property, let alone, move my belongings. Don't worry, that will be the last time your company steps foot on my property, as this is unacceptable and I won't ever hire you. read more

Reliable, and was able to fit me in on the weekend same day no weekend fee! Price was very fair also. I would suggest them to anyone needing septic work done read more

I was desperate to get my septic tank pumped. Advanced Septic representative was able to get it scheduled quickly and the technicians were courteous and professional. The exceptional service provided was more than worth the cost. I would always recommend Advanced Septic. So grateful I called them. read more

I saw your reply that's a real good one. I've been respectful for about an entire year. At this point I don't believe I have to be respectful to people who were disrespectful to many people. Total horseshit you know it I know it. Doesn't make a difference if I can get the noise ordinance people to do what their job is you're going to get a ticket every time that's if there's any justice in the world. With people like you running around that is slowly dwindling away read more

My septic tank was over full and it was backing up in my toilet. These folks pumped the tank , cleaned the filter and got it working good again. Great job, friendly people! read more

From beginning to end our experience with A Advanced Septic & Construction was a pleasant & painless experience. From the septic cleaning technicians to the office staff & everyone else involved. Everyone I spoke with or came across was sympathetic to the difficult situation we were going through, having issues with our septic tank and were great at communicating our options as well as next steps. We ended up switching from Septic to Sewer and they were with us every step of the way to answer any questions and work with us when needed. I would like to personally shout out Alexander & Tony who were professional, kind, and efficient at their jobs the entire time they were on our property working. I would like to shout out Mike for keeping us in the loop as to what was going on behind the scenes, and a big shout out to Cameron for always being readily available for calls or texts & for helping move the process along, doing everything he could to expedite things. read more

Our service for a septic maintenance was really good. They were prompt, clean, and affordable. Nic was very kind and thorough. Thank you so much. read more

Had Septic system at my Yelm home that needed to be serviced prior to sale and A Advanced Septic was able to come to the rescue, promptly arranging for the site visit and service as well. Pricing was competitive, completely accurately evaluated what work had to be done, and service was timely and perfect. Compliance department in dealing with Thurston County could use some improvement, but the rest of A Advanced Septic is professional, responsive to customers, and can be trusted to give the best experience and pricing. read more

Really responsive when we wanted a septic system diagnosis. Definitive answer. When we started debating septic vs. sewer, they were less responsive, and were extremely unresponsive once we decided to go sewer. Very disappointing, as we really liked the company. Not sure if they would prefer to do septic work, but the communication was sub-par once we got to this point. read more

They came out to renovate my drain field and install an overflow alarm on May 2nd. The drain field was renovated. As they trenched the entire yard to install the alarm, the wall of the septic well cracked, they claimed was unrelated to their digging. They back filled everything, and left. The alarm was not hooked up, grass was removed in the area they worked in and the septic well was cracked. I was in contact with Ryan for an estimate for repairs and finishing the alarm. I reached out to him on May 3rd, May 20th, May 27th, June 1st, June 13th, June 26th and July 5th. Every response was that they were waiting on something, then something else. In the end, another company repaired their work and finished their alarm. read more

5 hour appointment window that they couldn't make the tech was late $300 bill for 10 minutes of work I asked the tech to please lock my gate when he finished left without locking my gate! highly don't recommend! read more

They came the same day and did a great job draining the septic tank and also explaining and educating me on the whole process, telling me what I should do and not do to take care of the tank. Overall I was happy with the service read more

Our septic tank started backing up into our basement toilet and shower of course late Sunday afternoon. Frantically I called numbers on the web. I got the answering machine and did not leave a message, thinking no one would ever call me back on a Sunday. About an hour later, someone did call back asking about a missed call from my number and asked if I needed anything. They were unable to help me that day, but did schedule me for service the next day. When they showed up, they were quick, professional, and very helpful. I will definitely use them again. read more

We called A Advanced Services for an emergency septic pump and Cody Letavec the technician showed up promptly as promised. My husband had dug up the tank which saved some time, but Cody was friendly, professional and courteous. Definitely worth every penny spent. read more

We are disappointed with the service we received. First of all, we were charged more than most companies charge. Not only for the pump fee, but the fee to pump the pump chamber. Other companies cut the second pump fee in half. Also, we were told by your company that we needed a new pump. So we got a second opinion. Turns out, we did not need a pump at all! It was working just fine. A few wires were not working properly but the pump was still working. We expect at LEAST to be reimbursed for the troubleshooting fee. We feel like your company was very dishonest and took advantage of us during these hard times. ***UPDATE*** We were reimbursed the troubleshooting fee. read more