I cannot say enough good things about A & M Heating & Cooling Service. Not only is the customer service impeccable, top notch and not only do they pick up their phone but they respond to voicemails just about immediately. But just like a restaurant the service doesn't matter so much as the food and their food rocks. The AC they replaced (for a fraction of what another service wanted) is running better now that it ever has in our 8 years of living here. Professional, punctual and reliable -- you can't ask for a better HVAC experience than A & M! read more

The BEST service call experienced in a long time! My AC went out, they came same day even in 90+degrees and wearing masks for health safety which I really appreciated. It turned out to be the motor and how awesome to learn they had one in their truck so it got replaced immediately! No waiting for parts to be ordered and another service call. The crew was professional and knowledgeable. read more

I usually dony write reviews but I had to in these guys.. I had another company come look at my boiler and was told I needed to replace it and tgatvthe wiring from my unit to thermostat needed to be changed....they gave me an estimate of almost 7k to do the replacement. I ended up calling to get a quote on what they would charg to get a ballpark price and they talked me into getting a 2nd diagnosis on system done and I am sure glad I did.....Al came by and was able to fix the wire to the thermostat and was able to get boiler up and running. He also told me the furnace is good just needed a few things added to it and I am good to go... read more

This company uses several company names to provide service calls in a very unethical manner. They might have the right to dispatch a heating and cooling company to provide plumbing repairs as opposed to their boiler company but they should ask permission prior to doing that. The service tech was rude and argumentative and quoted the wrong BTU unit for my heater replacement . As a result the associate quoted a much more expensive unit then I actually needed. Tried to explain this to the owner but he was to drunk or incapable to comprehend. To add insult to injury they did not apply the new customer coupon advertised on yelp . ( picture attached) . Not sure if A&M has an actual city of chgo plumbers lic. But would really not trust them to work in any of my apartment buildings . Cheers and Merry Christmas . Denying a $50 coupon for a 20 minute work ticket is really insulting and immature! read more

A & M Heating & Cooling Service - Heating & Air Conditioning/HVAC Near Me

My office manager requested a quote for a new hot water heater as they are never worth repairing . The associate showed up and provided a Very high estimate and would not apply the $50 coupon advertised on yelp . This was a heater for one bathroom and retails for about $200 to $400. They wanted over $700 for the heater and well over $700 for repair . They have no supervising plumber or plumbing lic so this rate is absolutely crazy and over priced . Spoke to the owner and she was rude and argumentative asking if I was a telemarketer . On December 24'th called again about the $50 discount coupon and anougher gentlemen started laughing at me like it was a joke. Please do yourself a favor and don't call these false advertisers . read more

A & M Heating & Cooling Service - Heating & Air Conditioning/HVAC Near Me

I've worked with A&M in two of my homes' boiler maintenance - one a single family home and the other 6 unit condo building. In both cases I've been super pleased with their service, reliability and prices. I feel taken care of when I call them, and I know the work will be done well and I'll be quoted a fair price for work that needs to happen! A rarity these days. Al and his team is really knowledgeable. Marci is so helpful on the phone, and has amazing customer service skills. During winter 2019 and the polar vortex, our building's boiler broke and A&M came to the rescue pretty shortly after we called. This was a day when it was a windchill of nearly 50 below. They saved the day and helped all of us greatly on one of the coldest days in Chicago's history. Thank you, A&M! read more

I called A & M Heating & Cooling Service around 2pm yesterday afternoon after discovering that the air conditioning unit in my River North condo was spitting water out the side onto the floor. I was a little concerned I might not be able to have my unit serviced the same day due to how late in the day it already was. Those concerns were quickly answered as I was told that "Herman" would be diverted and would be to my place no later than for to assess my issue. Herman showed up around 3, found my problem, fixed it, gave me a few tips to avoid the problem in the future and was out the door by 3:45! I was mentally prepared to deal with a huge hassle. I did not have to do that. A & M and their technician Herman made this problem easy for me. Lastly.....I have a 5 month old Great Dane puppy who typically terrifies most in his path with his shocking size.....not Herman!! I thought I was going to have a hard time keeping my super curious puppy away while Herman fixed my air conditioner. Herman had no problem with Franklin (my pup) sitting right there with his nose all in the way. Herman is awesome and this entire experience was painless. I couldn't have made a better choice in choosing A & M to fix my problem! read more

I have been dealing with A&M Heating and Cooling in two homes I have owned in Chicago over the past 14 years. One was a 2,300 rsf condo in River North and the other is single family home in Logan Square. I have had the privilege of working with Luis and Herman on site on numerous occasions for my Rheem gas heaters, Water Heaters, Humidifiers and Condensers. They are extremely knowledgeable and courteous, they show up on time and get the job done. In fact, they were just here yesterday and fixed my water heater, checked all filters, and serviced my 2 heaters. I have also had the privilege of interacting with Joy, Marci and Al over the phone who are delightful and friendly. The entire team at A&M are terrific. I would highly recommend their services. read more

DO NOT PURCHASE A WATER HEATER FROM HERE! We bought a water heater less than a year ago from A & M and have had nothing but headaches since. When the water heater goes out, the service person RARELY shows up during the window of time that's promised. The guy tinkers for awhile w/the thing, and then two days later, it's out again. (No, it's not that the pilot light just blew out either.) Now that we're calling them more frequently b/c this piece of garbage water heater keeps quitting, they don't call back after messages are left. Or best of all, we were recently told that they don't even have our original sale on file? Um hello, we have the receipt. Don't waste your time. Pay the extra $$ and go with someone who is more trustworthy. read more

We have been using A & M for over 10 years to service the two air conditioning and furnace systems in our home. We have had almost all of the A & M staff in our home over the decade plus: Al, the owner and the technical guys-- Leo, Luis and Andy. They have seen us through routine maintenance, troubleshooting and replacements. We have yet to have a bad experience (not that we are complaining!). What we particularly appreciate about A & M: . They arrive when they say they are going to arrive. No small thing if you both work and have a family schedule. . Over the years, they have given us great input on our systems...how to extend their life, how long they will last, what is truly, absolutely necessary and what is nice to do but can be delayed. . They work tirelessly. We recently had a complete and total overhaul of our systems because our son has major allergies. Al, Luis and Leo worked tirelessly (and I mean from 7 a.m. to 6 p.m. daily) to install a very complex, computerized system which includes the standard HVAC functions, a dehumidifier and an air purifier system for the entirety of our four story house. They worked in blinding heat, dust and muggy days to get the job done. . They leave your house in great shape. They picked up piles of materials and took them to the garbage cans, they sweep the floors from debris, they wiped down the furnance/HVAC area so that they were dust free. It has been a pleasure over the years to work with honest, trustworthy, cost conscious professionals. read more

8/8/12 - My update is just a response to the comment from the business. My review contained facts. If a technician is not aware if something may or may not still be under warranty- than I feel the ethical thing to do is say they are not sure rather than telling a customer something is not under warranty. At the end of the day, we all have different struggles and situations-And what is important is that when you do business with someone you want to feel like you were treated fairly and respectfully- in this case I did not feel like I was. ------ If you want someone who seems nice to play you for a fool then deal with Andy from A&M Heating & Cooling. My water heater broke down and I dealt with Synergo Services first, but were unable to resolve my issue, which resulted in me scrambling to get my water heater fixed on a Saturday. I had tenants moving in on Sunday and wanted to try getting it fixed for them in time. Andy was able to come fairly quickly on a Saturday. He inspected the water heater and said that the control unit/gas valve need to be replaced. Andy gave me an estimate of just under $800 to order the part and install it. I told him that I spoke to the Rheem (the company that made the water heater) and that they told me that my tank & parts are still under warranty. He told me that i was right my tank is under warranty but not the parts. So i questioned myself and said okay. He then said he would look into how much it would be to do next day shipping as well, and would let me know in case I wanted to rush the part over. I said okay, but was questioning what he said. I tried calling Rheem on Saturday, but they don't have weekend hours. So I waited till Monday morning, called them up and guess what- parts are covered under the warranty, even the gas valve/control unit. And you know what else.. next day shipping is free. I even asked for the list price of the part and negotiated rates for current partners/clients so I could get an idea of how inflated my price estimate from A&M was. So I called A&M and requested that they not order the part and asked for a new quote for installation only.. they told me it would take 4 hours to instal a new gas valve and the cost is anticipated to be $395. I said okay.. but then called around to get other estimates. Everyone else told me that it would be a 1 hour job, possibly less. And if someone were really slow at doing it.. maybe an hour and a half. Oh and the stand standard rate per hour seemed to be $100, plus or minus $10. Needless to say, I told them I wouldn't be needing their services. I'm leaving 2 stars instead of one, because he was quick to respond on a Saturday and they were good about returning phone calls. But maybe they were good about returning calls cause they thought I would pay their ridic prices...... I'll give them the benefit of the doubt.. read more

Kudos to Herman Herman came to his scheduled appointment 10 minutes early and worked diligently to fix my HVAC. I had called and was offered a same day appointment. Very professional staff and efficient. My invoice was sent via Herman's IPAD immediately after completion of the service call. read more

A&M came to my home and replaced my water heater this morning. They were quick, professional and left my utility closet as clean as when they arrived. The technicians arrived exactly on time and the install was completed in just over two hours with minimal interruption to my schedule. read more

If I could give A & M Heating and cooling a 100 stars --it would not be enough!!!! I stumbled across this company on the internet for my property located in Chicago but I am in California. Calling late in the day a professional man in his 50's answered the phone after hours and I knew I had the owner. I asked and expected a recording and to my astonishment it was a live voice. I had gone on and on about a company who had taken me down the garden path of cleaning two furnaces in August 2015 after they told me they were too old and needed to be replaced!!!! Me like a dummy, calls them back October 14th or so and they start down the same path again---only this time they red tagged the furnace and shut the down thing off; get the tenants all in a tizzy; and call me with 2 messages that we have a dangerous situation!!!!!!!! As you know, it has been down in the 50's in Chicago at this time. Mr. Al listened and suggested I get the first company to put it in writing that this and that was wrong! After I ripped that company on the phone, I finally did get a refund which they at first refused! Now on to A & M. Ms. Marci---listened and listened as well, when we scheduled my little project of under a $100 for a cleaning. She fit me in early the next day; and was very sincere with her knowledge; she answers the phone and calls you back if she misses the call! Herman arrived on time; cleaned the furnace and then called me to advise I did not have a cracked heat exchanger and although the unit was filthy, I did not need a new furnace. Problem solved, tenants happy, and most of all me at ease! IT IS NOT SO MUCH HOW THEY CLEANED THE UNIT BUT HOW "THEY TREATED ME, ADVISED ME, AND WENT OUT TO ANALYZE THE UNIT FIRST! Then the follow up was a DETAILED description of what was accomplished and if I needed pictures were there a need for a new unit! all on Mr. Hermans handy dandy I pad! You can not get much better than that!!!! Any of you may contact me directly if you wish---I will gladly vouch for this company. read more

This is a small time company that will try to charge you for things without first advising you of the cost, or even that there would be any charge at all, to merely quote some possible work. Joyce, a company representative, is generally too busy baby talking to her dogs to have a coherent phone conversation, and when you point out to her that you were neither advised of nor authorized any charge, she will still continue to badger you to pay their imaginary invoice, and on top of that will insult you without provocation. This was a business to business interaction, and my company was shocked at their deceptive practices. Do not attempt to work with them; it's for the best. read more

This was an altogether horrible experience that, months later, still upsets me. I waited to write this review so I could gain a little perspective and not write a hot-headed reactionary review. I'm calmer, but I am still amazed at how badly I was treated and how thoroughly unpleasant and unreasonable the person I dealt with was. (I'm talking about you, Joy.) I had to call multiple times to get someone to come out due to apparent confusion in the office and rescheduling that had nothing to do with us. This was a couple of weeks before that polar vortex ridiculous weather we had in Chicago, so that was frustrating enough because with all the rescheduling, we ended up being without heat in the heart of the freezing cold weather. Plus the guy in the field and the woman in the office seemed to not be talking to each other AT ALL which led to each of them telling us different arrival dates/times. The man in the field (who would do the actual work in our home) called us on the second of three tries and we naively called him back to confirm the time he gave us worked for us. When that fell apart and we called to see what the heck happened this time, we ended up getting a rather nasty talking-to from the woman in the office for calling him back directly instead of talking to the office, which -by the way- we had tried on the first of three attempts to get someone out. Really? You're fussing at me because I didn't call the woman in the office in order to return a call to the man in the field after he **gave us his number**? When, on the third try, the guy was actually able to come out to look at the heater, he gave us a quote of $600. When he came back to do the work, the bill was over $900. Way to abuse people in the middle of the coldest winter in Chicago. Awful. Run away. Save yourselves. read more

Herman is a great technician and has outstanding ability to figure out what is wrong with your water heater. The customer service is great they treat you like family!! Al is a great owner for such a successful business!! Will recommend this to friends and defiantly get my future problems fixed through this company! read more