Had a rough start on the first visit but ultimately they got us taken care of when they came back a few days later.

Just average service. Still dealt with having to listen to the service tech do his up-sell sales pitch. I knew what the issue was and just wanted my main line cleared. Didn't need or want the camera scope up-sell for the additional $150 although I bout it anyway. Never did get a copy of the video for some reason? Tech was on time very courteous, could have been a little more tidy and protect the work area better. Had to clean up a little after he left. read more

Jeff runs a great company, easy to work with even remotely (for rental situations) very fast responses and they were able to address my problems within a couple days of first contact. I will be keeping them in the Rolodex for any future needs. read more

These people are a rip off they want to charge $400 to install a toilet that takes 10 minutes and my jetted tub was clogged and he said the motor is out RIP Off read more

Shower: if you want to pay 2 times as much for the same job another plumber can do then get theses guys! It will cost you that for there extra services, like text and insurance from what I was told. Thought I would try another company since I own property and need several on hand incase somethings come up. so there cost to replace a double hot and cold water knob to a single was 900.00 + I would need a tile guy out to fix the hole ~300.00 total =1200.00 I called a plumber I normally use $600.00 total no new tile needed!! read more

A leak in my crawl space was discovered during an inspection. I went through the quote process via yelp and ultimately chose this company based off of reviews. I went ahead and scheduled my appointment and Shawn came out and fixed the leak. He was super nice and informed me about the problem, solution, and pricing prior to making any repairs. Super professional, friendly, and great work! I highly recommended this company. read more

Elijah was ahead of schedule, very prompt and helpful with our current and future plumbing needs. The price was fair and reasonable. Will definitely be using him again! Thank you, Elijah! read more

DO NOT contact them. Let me first say I would give Seth 5 stars and Beau zero. The moment Beau arrived he opened up my closet and couldn't figure out why my hot water heater was on the second level...I live on the second floor. He seemed puzzled by it's installation and kept repeating he had "never seen anything like this." It's not uncommon, there are several apts on second floors throughout the state. He took photos and sent them to his supervisor for advice. On speaker phone, he had a discussion with his supervisor about my water heater, how expensive it would be to replace, how they would have to drill holes in my outdoor closet because it's not "installed correctly" yaddah, yaddah. They both then divided stores up to call to see if they had parts for this unit. I could hear everything. Super unprofessional because at this point he hasn't spoken to me nor had he actually TAKEN A LOOK AT MY UNIT. I spoke with Seth and showed him there's already outside exit point, what is Beau even talking about? Beau gets off the phone and dramatically asks me to "take a seat, because it isn't good news". Then tells me I need to replace the entire unit, for $4400 and they're giving me a "reduced rate" cause they're nice like that. He tried to pressure me into scheduling a replacement appt immediately. I ask:why? What is broken? Beau responded "well we have no idea of knowing, so we have to replace everything. I asked if he hadshad to check if the issue is electrical....He didn't. I asked if he had something to test gas output....He didn't. I asked if he could run a diagnostics on it...He couldn't. Seth and I had built some rapport by then so I asked if he would be willing to check the pilot light. I asked why Beau thought the entire unit needed replacing. We had a conversation about water heaters leaking when they were broken...mine hadn't. So Seth is down on the ground and opens up my unit and lo and behold--it was the pilot light. And then we turned it on. Problem solved, spare the drama. Beau wrote up a receipt that stated "need new water heater- $4400". That's not even remotely close to what happened. I told him I wouldn't sign unless he altered that to show the truth- that the pilot light was out, and it was reignited. So unprofessional and full of bullshit. If I could give negative ten stars to this company I would. I can see how many people could and are probably taken advantage of by this company. read more

Had them come out to check a leaky kitchen faucet. Repair man said it was the cartridge and for them to replace it would be $800 for a brand new faucet. Faucets are about $200 and take up to 2 hours to install. $300/hr for labor?! Get out of here. I ended up going to Lowe's, buying the cartridge and putting it in myself for $50 ($30 was their trip fee so I included it). Save yourself some money and time and steer clear of these thieves! read more

I recently had a clogged sewer line on a Sunday and had Rooter town come to snake it. Jeff from A Better Plumber was going to come a little later so I called him back to cancel. Rooter town told me that I needed a scope put down (an extra $300) and after that told me I needed a new sewer line put in because mine was rusty (as I saw in the video). It was going to be $5000+. I had a good repore with Jeff from A Better Plumber so before I spent that much money, called him. He looked at the video free of charge and explained that my sewer line was fine. He saved me $5000+!!!!! I will use A Better Plumber from now on. So sorry I didn't use him in the first place and save me the extra cost for scoping and the aggravation. read more

Good response time and professional. Representative came out and quickly fixed the problem. Would definitely recommend.

Jacob, a drain tech from ABP, couldn't snake my kitchen drain line this morning, and was notably frustrated at the unprofessional /difficult plumbing underneath the kitchen sink. I lived in this house several years and didn't put in the plumbing. Jacob noted a problem with the drain pipe in the basement, which didn't explain why the kitchen drain pipe was backing up. He had a plumber from ABP come later today to the house and I was quoted $6258 for replacing pipes underneath the kitchen sink and a very long drain pipe running from the kitchen through the basement ceiling and then to modify the drain set-up in the basement. I had a plumber last year redo part of my sewer access for a cleaning so I know that whoever ran plumbing in this house didn't always do a great job but the plumbing so far has worked for me well all these years. I had questioned whether the kitchen drain pipes were frozen and because the quote was so expensive, my handyman referred a plumber friend to me yet today. Guess what, the drain pipes by the kitchen were indeed frozen due to missing sealing/insulation on the outjutting kitchen wall were the drain pipes were running. (The kitchen wall extends beyond the foundation wall). I am so relieved the problem was accurately diagnosed, but not by ABP! I am also grateful it will not cost over 6K to fix the problem. What I did appreciate about ABP was receiving texts that a tech or plumber was on the way and the text had their photo and name included. Ultimately, however, I cannot recommend them since their suggested highly expensive repair would not even have solved the problem! read more

We had a great experience, called them to fix a break in the waterline to our evaporative cooler. Beau Crawled around in our attic on a 90° day and even went up on our roof to make sure everything is functioning perfectly before he left. We are tight on time and our budget with the new baby in the house. Jeff the owner worked over messages on Yelp to get us scheduled, it was so easy and painless. We would definitely call them again for future maintenance. Great service. read more

I asked for bids online for a garbage disposal replacement, they responded almost immediately. Reviews looked good so I choose them. Technician was knowledgeable and did a good job and left a clean space. My complaint is the communication and price. This is what I received: "Sorry to hear you have plumbing issues, but we can help! It's $49.95 for a technician to come out and we will waive the $49.95 with any repair. We have 570 online 5 star reviews, and we are about half the price of the corporate big boys. Can we call to discuss" Buyer beware, the cost was $300+ an hour (not half of the big boys) with a standard replacement cost of $525.99. I did get a $50 discount, but in the end paid $475.99. If they had been honest and told me their standard replacement cost was $525 I would have shopped around. They sent a technician but charged me for a journeyman plumber, I did accept the fees because I'm tired of repairing items and just wanted it done. If you use this company get a cost estimate before they come out and beware they charge over $300/hour regardless if it is a journeyman or a technician. read more

Amazing, professional service! I hadn't needed plumbing service since living in Denver so I wasn't sure where to turn. I'm so glad I ended up going with A Better Sewer Inspection because they were super quick to respond, had a professional out as soon as possible, and fixed all my issues within two trips. They have a very affordable call fee that they waive if you have to have any kind of work done and the work itself is highly affordable. Beau and Shawn did amazing, quick work and were both friendly and professional. I cannot recommend this company enough and will be using them for all future plumbing needs! read more

Excellent service! They worked with my home warranty company to fulfill the job that needed to be done in the allotted budget. They were able to get someone to me within 24 hours of asking for a quote (and getting the authorization through home warranty!) Jeff was very easy to work with and very accommodating. I will definitely be using their services in the future! read more

They performed a sewer line fix and then took a video of the repair. After 4 days and 5 calls to obtain the video, I just found out the video was lost. In two days, they will take another. Will I have to call in 5 more times to try and get this video? We will see. Apparently they could care less about my time and have no proactive skills whatsoever. read more

Great folks! I scheduled a sewer line scope since we have a section that is sagging and I wanted to make sure it wasn't getting clogged while I save to get the line replaced. The only thing that threw me off was that the tech was dressed in normal street clothes, but that obviously doesn't matter when it comes to scoping a line. Since this was the first time I had the line scoped he had helped identify where he needed to get set up. When he was done he walked me through what was going on and answered all my questions about future options. Super nice guy and professional service. I'd definitely recommend this company to anyone needing their line scoped. read more

Avery helped us fix a broken pipe in our house. We were so grateful, so respectful, always wore his mask and boot covers. He even put up with our dog barking at him and was excellent. read more

Danny S came over today and fixed a clogged drain for us. He is a really cool dude and I appreciated his efforts enough to leave a review on google and on Yelp. I was the typical annoying home owner peering over his shoulder and asking questions the whole time and he explained everything he was doing to me. He also did a great job cleaning up. I would for sure recommend this company to friends and family and will keep their card for the future. read more

After posting a recent negative review about a poor experience with one of their service people the owner called to apologize that the experience was very much regretted. Quote given was not accurate. Did not attempt to shirk responsibility. read more

A Better plumber, saved the day out sump pump was leaking and they were able to send out a technician the same day at a time that was convenient for us. The technician, Brian texted and called when he was on his way to give an ETA. He arrived on time, quickly diagnosed the problem and made the repair. A Better Plumber is reasonably priced and very professional! We will be using them for all of our future plumbing needs. read more

Had one of the scam job companies around town out on Monday to do an annual maintenance cleaning on my sewer line......got the whole "couldn't get past 40'.....need to have a supervisor scope it" routine which inevitably leads to a $5K quote for major repairs. I showed them the door and got hold of A Better Sewer. Brandon came out, was right on time and extremely professional. He got the cable all the way to the city despite encountering some rough spots. Just to be safe, he ran the camera down the line and shared his findings at no charge. Phenomenal service! Not to mention I appreciate the 6pm appointment availability. I would absolutely recommend these guys to anyone. Stay away from the shady salesmen at the other places. read more

At the time I was concerned, and mentioned to Alex, that he seemed to be just poking a hole in a larger clog. I also suggested that he maybe attack it from the basement because the dishwasher drain pipe was also affected (sink & dishwasher drain pipes come together, easily accessible in basement, just below kitchen subfloor) rather than just snaking from above. Guess I was right, since it has again become a problem. Maybe I needed someone with more plumbing experience. Next plumber I hire, I will send a photo of the pipes in the basement, and clarify the scope, before hiring. read more

These guys are amazing, and they have become our go-to plumbing service from now on. To begin with, their hours actually accomodate working people, and they were happy to come to our house on a weekend or after 6:00 PM; no more taking a day off to deal with the plumber! We thought our problem would be a "one and done" plunging that would be completed on Sunday afternoon, but it turned into a more complex problem that didn't get solved until Wednesday, but the guys from ABS worked hard to find a solution for us during the entire time. Two different technicians came to our house, and they were both extremely friendly and knowledgable, and not only did everything they could to protect our house while they were working, they were also very diligent about cleaning up their mess afterwards (and they even cleaned up a mess that I made). All the while, the company stayed in constant communication with us so we never had to wonder what was going on. And even after all of that hard work (and mulitple trips), they *still* gave us a discount to thank us for our patience, and the final price we paid was very reasonable considering all the effort and detective work that they had to put into it. It is so refreshing to see a company that actually treats the customer with respect, and earns their money with good old-fashioned hard work and outstanding customer service. Don't ever change, guys; you're doing it exactly right. read more

Scheduling and having the inspector come on time was no issue! Had to call to receive my report and never received a video as promised, and for some reason was sent a conflicting report days later after initial report mentioning an issue that was never stated at time of inspection or on first report. Called, emailed several times to get answers on what report is actually accurate and could not get hold of anyone. Frustrating when you are using this for a new home purchase and there are deadlines involved. Now I have to a call another company to reinspect. Update: Since my review, the business owner did reach out. I appreciate him reaching out to see what could be done. Does seem to care about his business and how it is run. He has issued a refund since we last spoke. read more

A better sewer inspection did a great job. They were very responsive and actually arrived earlier than the set time. They completed the job quickly and were very friendly. We will be using them again in the future. I would definitely recommend this company for your plumbing needs read more

Fantastic service. I called these guys yesterday for a non-emergency fix, they came out today, they had the job done in less than an hour, and they charged me a fair price! Definitely recommend them for any plumbing job. read more

These guys are great. Talked to Travis and explained to him I had both a backed up tub and bathroom sink. Quoted me $125 for both. No trip charge or unexpected fees. His guy came out on time and was very thorough and professional. I would highly recommend A Better Sewer! read more

Do not use these guys! While they seem lower in pricing, you will be paying double, just to fix their errors. That is, if they even show up! In August I contacted these guys to assist with my rental property that was having issues with backup in the basement. They went to the house and supposedly flushed the line, I paid $200 for this service. I thought the issue was handled but less than 2 months later I received an SOS call from my renter telling me that they same issue was occurring! Unfortunately I was overseas but I called the main office immediately to ask why this was still happening. I spoke with Lindsey who apologized and said she would speak with the tech who handled the matter and someone would get back to me. No one did. So I texted on different occasions while still out of country, asking for update and why my renter was experiencing the same issue and still no response. Someone did eventually go to the property and a text message was sent asking for payment. BUT NOTHING was stated as to why the same issue was happening and what was done to begin with in August. Despite several attempts, no info was given. Tech did tell renter that they thought it was grease build up, but NOTHING was ever told to me despite all my attempts. Upon return I reached out again, by phone and spoke with Travis who said he was stumped by the lack of response and that he would call the tech and give me an update. Guess what, that never happened. Finally, I reached out to another company who fixed the issue PLUS they had to reseat the toilet these 'techs' had taken apart to 'diagnose' the issue but did not replace properly and so water was left leaking out from the seat anytime it was used! So I had to pay an additional $200 to get this done, along with fix the issue these guys said they had fixed in August because the original 'plumber' didn't bother to replace the toilet properly. AGAIN, DO NOT USE, IT WILL COST YOU. read more

I contacted the BBB and filed a complaint against the company . A Better Plumer does not provide customers with a "INVOICE" , so they don't have to explain the company's pricing policy. A Better Plumbers response regarding "INVOICES" , under Colorado state law we would have to charge you and every other customer sales tax!, Jeff W. A Better Plumer stated that the scope of work is as follows- 3.New Hot Water Heater ? Unfortunately , A Better Plumer never installed a hot water heater as part of the job ! Jeff W. agreed to refund me in the amount of $750.00 , BBB complain dated 02/11/2021 . I have not heard from A Better Plumer of Jeff W. about my refund and feel scammed for the second time ! read more

I've used them a couple times now. Reliable, on time, and really reasonable. Other companies have taken a lot more from my wallet for the same work. Highly recommended. read more

We are in the process of buying a home and A Better Sewer Inspection came highly recommended by both our agent and our home inspector. Travis was our inspector and he did a GREAT JOB! He was very professional and walked us through the entire inspection and then provided a recorded video. He also offered up several tips for us as new home owners about how to keep our sewer clean etc. VERY POLITE, CLEAN, AND PROFESSIONAL! I highly recommend them! Thanks Travis and A Better Sewer, you rock! read more

Great experience with 'A Better Plumber'! Timely, got my clogged toilet fixed in 10 mins, and was affordable. Very friendly and gave great feedback for future issues. I would definitely recommend and will use them again! read more

I had Travis of "A Better Sewer Company" come out and inspect a house that I'm interested in buying that's located in Aurora, CO. I learned about Travis via Steve of "America Inspections." Travis scoped the sewer line of the house through a first floor toilet. He videoed and explained the process to me, gave me a CD of the process, and completely reinstalled the toilet like it had never been removed (he even reinstalled it with a new wax ring). I was thoroughly impressed by his professionalism, the price was reasonable (especially since I'm use to paying Northern Virginia prices), and would definitely recommend him for any sewer line inspection. BK read more

Having your water heater die on Christmas morning is never a good thing. We called around the next morning and got quotes from a few places. Most of them had bad reviews and were WAY OVER PRICED. Finally, my husband spoke to Jeff and we knew we had found a great company. He gave us the exact quote on the phone and sent a tech within a few hours! Pretty remarkable on the day after Christmas. The tech, David Wright, was knowledgeable, professional, and friendly. Cost was as quoted - with no hidden fees or add-ons. We would definitely call again if needed. read more

I have worked with Travis for nearly five years and I second the comments from the agent below (Lori K). Sewer lines are big business in Denver, and I specifically stay away from certain companies that are more interested in repairing or replacing sewer lines than in simply showing you what you've got. Travis does scopes only, no repairs. Therefore, you get an unbiased view of what's happening with no agenda of selling expensive repair or replacement services. If you want the facts, talk to Travis. Yes, Travis has killed more than a few of my deals by telling the truth. That's exactly why I want him working with me. read more

Owner Jeff, and Steve, came out today to complete a sewer scope video (before and after) and hydro-jet clean our sewer line in order to provide this info to our home buyer. Steve and Jeff are amazing!!! They listened to my request and needs and came through fully in a one price guarantee of their work. They also allow me to transfer their warranty to my home buyers to make sure they are well taken care of when they move into our current home after purchase. I would recommend ABSI without any reservation at all. These guys are fully qualified and know what they are doing, and are very customer focused. A big THANK-YOU to Jeff & Steve!!! read more

My basement drain backed up so I called a couple of plumbers to scope out the line. A better plumber came out and scoped and gave me a quote of $9500.00 to replace the cast iron under the concrete. They promote" leaving the site better than it it was found." They did respond quickly, coming out the next day. The 2 plumbers arrived Thursday 9.30.21 around 8a and put up plastic around the hammer area. During the work, it was discovered that the pipe going back to my washer drain was compromised, so they quoted fixing the 2' for another $750.00. They went to lunch from1p to 3:15p and finished at 8:15p. The basement was a complete mess with several pounds of concrete and dirt, saw blades and cast iron pieces, and the concrete repair has very rough, open edges. After work on Friday, I found dust had settled on every surface in the kitchen and was very heavy on everything in the basement. After a few hours of cleaning on Saturday, I decided to call the office and was later put on contact with Mike, the service manager. He sent another plumber to cleanup. This person saw the wreckage and proceeded to bad mouth the other workers the whole time he was there, which I thought very inappropriate. He swept the area, showed me the bag with a few pounds of debris, and said " there is nothing I can do about the dust." He said they would follow-up and fix the concrete, but I have not heard from anyone by 10.12.21. As you can tell, I am very upset at having paid $10,250.00 and am still cleaning up. read more

I was not happy that I didn't actually see the estimate broken down before I ok'd the work. I had I known I was being charged the same amount for a major ceiling leak to replace a shut off valve on a toilet I would have skipped that! They charged #399.00 for that but did not know that till they emailed me the receipt!! They were promp to schedule an appointment but I didn't feel the little shut off valve should cost $400.00!!! read more