This is the best automotive shop I've ever been to from customer service to quality of work and honesty. It's nice to have a place I can take my vehicle to and have 0 worries when I get it back this will be the only place I take my vehicles to! read more

The owner Jeff Pheasant is such a upstanding guy. I got the pleasure of meeting him at the gas station while I was struggling to replace my windshield wipers. It was such a blessing to have crossed paths with a guardian angel. I just moved here and new to the weather conditions. Based on my encounter with Jeff I would definitely in trust my Jeep with him and his business. After this weeks snow I am learning the importance of winter maintenance on my Jeep. I will be coming to the shop soon to see what else we can do to keep me driving safe. Thanks Jeff!! read more

They were super professional and clean and took really good care of my car. They were very kind explaining the entire bill to me and open about helping me understand what had happened to my car. Made a very stressful situation just a little easier. My charger is important to me and I was glad that they were able to fix it. The sheet with the bill was very professional and clear, explaining exactly where each charge came from before totalling the numbers all up. It was also nice that they showed me and then gave me a chart with my cars alignments. Definitely where I'd go if I ever needed to again. read more

Jeff really helped us out post burningman. We highly recommend him for your mechanic and tire needs - we will be back for sure

These guys are the best. They've always taken care of me. Most recently went in to get my washer fluid thing fixed. Not only was it fixed quickly, but Trais insisted it would be no charge. The job is always done right, quick, and fair. Head gasket's next. Customer for life. read more

Great service,mechanics and honest pricing on parts and labor. Trace in the front office kept me well informed on what needed to done to my truck to get it back running great! Thanks Trace, I'll definitely be back when needed, and will be sending people your way in the years to come read more

the owner was so sure of his supposed friendship with my "mother" Elizabeth Schwarz of 15+ years, but it's funny because I, Elizabeth - the 19 year old, only knows him because of the issues we faced. this shop is a real great place to go to if you wanna get screwed over and don't wanna fix your car at all. yes, my 2002 car is "older" but don't expect me to keep coming to you guys if you can't even fix the one issue I originally came in for. thanks again. review 2.0 read more

Super disappointed with this place.. decided to take my vehicle to another shop that would quote a reasonable price..

"Service you can depend on" is a misnomer. I generally do all the work on my jeep but I needed a test done that I couldn't run in my garage. My jeep left with more problems than it arrived with and the shop wouldn't accept any responsibility. Customer service? Yeah right. I will say that Lewis was a decent guy though. Me and all my off road buddies will definitely be using different mechanics in the rare case that we actually find the need for one. read more

Just had my daughters car smogged her.From the moment I walked in it was obvious that the employees liked there job.They were very polite and professional.The owner is a very nice guy as well.I recommend everybody to this shop. read more

They almost received 3 stars for their customer service, but the bottom line is I dont like to feel like I'm being taken advantage of. My sister had her vehicle worked on here, so she recommended it to me. My dad's truck needed a new gas pump or something, im not too sure. He happened to be visiting that weekend and felt that they were trying to sell him more than he needed and said he did not want to put that much money into a 1989 vehicle... so apparently A Master Mechanic just did the baseline work. Truck is fine. Since we were satisfied, I took my Honda back there because it needed it's timing belt replaced, and after calling around, they were the ones that quoted me the least saying around $450-$550 depending on labor and such. Well after taking the vehicle in, they called back saying that actually it would cost more in the range of $775.00. I took it somewhere else and had it all done for under $550.00... so i wasn't happy about that. not sure how different mechanics come up with these prices... but whatever! The only thing that I was happy about was their customer service was friendly, and I always appreciate customer service. I believe it was Lewis we talked to, and after telling him we couldn't take it here because we only had a certain amount of money to spend on the vehicle at this point, he said that maybe the owner would allow the financing for the rest of the vehicle. I appreciated the sentiment... but luckily ,as mentioned above, i took the money i had and got it done elsewhere! read more

I will say that the owner knows what he is doing but he is expensive he will explain most problems to you probably more than you'd like. I think his rate is around $120. Reason I'm so bitter is he worked on my truck did a full brake overhaul on it. Cost was around $1k which after that you would think everything regarding the brakes would be taken care of. Well it wasn't about 6 months later my brakes were shot the master brake something or other was out. So I took it to him but when I got it back he wanted to charge me an hour of labor for something I just paid $1k for 6 months prior. Anyways I got out of there paying $50 and I just want to add that everytime I hear the commercial on the radio I have to turn it off its sooooooo annoying. read more

Wildly over-priced. Their estimate was double - and it cost me $99 to get the lousy estimate. (Technically, I got some kind of 16--point check or something). Go somewhere else. * Just to update this. I had the work that A Master Mechanic said would cost more than $500 to do accomplished for under $100 at General Transmission in Reno.. Go there. read more

This was once a very good shop. I used them frequently and they had better prices than the dealer. Now, the dealer is cheaper and that makes this place useless to me. Plus, they are significantly more expensive than the dealer now. Another issue is, you make an appointment so you can have your car back in a respectable time. This doesn't matter. They always promise time hacks, and they ever made one. I been in six time, they never made one time hack. So, if you want to lose your car for the whole day for just a tune-up, or want to pay more than the already expensive dealer, go here. I use to recommend people to go here, not any longer. read more

Jeff takes great care of his customers, best mechanic in town. Can't go wrong at this shop.

These guys helped me out big time on our way back from BRC. Very cool guys, professional but personable. Full-service shop - I cooked my trans fluid hauling a trailer out, and they have the equipment to perform a full flush which not all shops can do properly. They went out of their way to get my truck in & out of the shop on the same day so we could get back on the road. Pretty reasonably priced for the caliber of work too. Highly recommended for any needed service going to or coming from BRC, we will be recommending them to all our local burners who need help in the area. They also do RV service. read more

Thanks for fixing our car on the way to BRC. Highly recommend.

I have been a customer at A Master for over ten years. I have always trusted their judgment and have recommended them to family and many friends. When my air conditioner quit working I took it in to be fixed. I explained that it wasn't blowing air from the vents. I also asked to check why the heater quit working on the right side and to do any repairs needed. I was told that I needed to replace the blower motor , resistor, pigtails, etc. When I went to pick up the car it was not working well. I called and explained that it was the same as when I originally dropped it off. Still no air coming through the vents. Fred told me to bring it back and they would take a look. Fred told me that it was working but they had put a smaller motor in it and that was why it didn't have the air flow that it once did and that I was being too picky. I said this isn't acceptable! I paid $990.44 for absolutely nothing and it needed to be fixed. They kept my car for six days, called me and told me they had done several different things and that it was as good as it was going to get. I took it to another mechanic and low and behold the the blower was spinning backwards. It was installed backwards by A Master. I called and spoke to Jeff and let him know that I wouldn't be coming back to his shop, due to the awful treatment. All Fred did is try to convince me of something I knew was a lie! I seriously doubt that the second time I took my car in that anything was done. All Jeff said is that I should have let him know sooner! My car was there for a total of eleven days! So almost $1,000 for nothing at A Master, then another $1,718.71 at American Auto Air to repair the poor job from A Master and actually fix the problem. You not only lost my business but both of my daughters and a few friends that I recommended will all be going somewhere else. read more

I feel confident that my car has been fixed correctly when after getting a complete head gasket repair and parts replacement, received a 90,000 mile warranty. read more

I have been a customer of Master Mechanic since moving to Reno in 2006. Up until last July I have nothing but the best service. The work on the vehicles was always the best and reasonable concerning the rates. BUT, something has radically changed. The rates have soared and some of the staff have changed. I thought that it was just a quirk caused by the move to Sparks but no. My daughter and her husband found that they were overcharged on the hourly rates with a lack of care that was always a part of the owner. Then a co-worker was recounting his experience there - it was horrible and over priced. He also was a long time customer. I will not refer anyone to the shop again. This is sad but a deserving reaction concerning the experiences of three different customers. read more

I have brought in several of my vehicles to A Master Mechanic and have had nothing but friendly kind service. They have always kept me informed what was going on with my car and given me options to fix it. Being female and not understanding the exact car lingo , Jeff always seems to know what I mean. Jeff has been very good to me and I would suggest anyone to go there. There new location is awesome, They have a great seating area for customers while they wait. I trust the work they do on my cars, not only do I drive them, but so do my children, I feel confident in their ability to keep us safe. As a mom, that's huge and their honesty and integrity and great workmanship. Jeff and his staff are great to deal with and I would never take my car anywhere else. Thanks Jeff for allowing me to feel safe on the road and being so good to me and my family. read more

They did a great job on my Honda Pilot. Don worked on my car and he was great. Pricing was fair, and delivered when promised. Would highly recommend! - Bob V read more

Jeff and crew are good guys and stand behind their work. Solid shop, best bet in Reno/Sparks area. Thanks!

They were reasonably priced, fast, and courteous, and able to get us in on short notice. We brought our truck in after tipping it on the highway, and they were able to fix all the many mechanical issues this caused within a week or two--it is driving even better now than before we had the accident. They kept us informed as the process of fixing the truck went on and were easy to reach if we had questions. read more

I'm very disappointed with the shop now , don't understand what happened to them . I was charged 700.00 for nothing, and my car is now in another repair shop . Cost me over a thousand dollars with rental car , and they lied to me and my extra warranty adjuster. Told me one thing and them another thing . Cost me to be denied 2 times on my claims . I'm a retired woman in my 60 s , and I'm so upset that they took advantage of me. I've spent well over 20,000 dollars in the past with them , and this is how they treat me . I was thrown off there lot , and ordered to get my car out of there when I went in to question why I was charged that much for nothing and lied to . My car could barely move , and they didn't care . Just get the f.... off there place . So I drove it in first gear , barely made it off there lot at 430 pm in heavy traffic . Please consider your options when looking for repair shop . They treated me very badly .... I left crying... read more

They don't listen; they just find something expensive to repair and ignore the small, essential, easy and inexpensive to repair issues. After spending $3300 for a non-urgent repair, I broke down a week later (in a wind/rain/snow storm). What the car needed was an oil change, air filter, battery, and wipers at a total cost of $120 (labor included) elsewhere. They did not fix the headlight plug that is easily jarred loose; they just plugged it back in (as I told them I'd done numerous times), and they broke the wire to the plug, so it no longer worked even plugged in. How dare they send a single, old lady off in an unsafe car after depleting her savings and forcing her to borrow money. read more

My husband and I's RV broke down and we needed a repair fast. Brandon was super helpful and was able to repair our RV within a few hours! We are very grateful for this company's friendly and quick service. I would highly recommend them! read more

This is the only place I take my truck to. Always professional. The prices are comparable to other car repair places. I've not had to return my truck for faulty repairs. However if something did go wrong I'm confident they would be fair. I trust this place, and I've never said that about a car repair business. read more

Jeff by far has great customer service. He is always a pleasure to work with and hear from. I couldnt ask for a better mechanic to do business with. Truly great people over there. read more

Terrible experience with this shop. They kept doing repairs to my 65 GTO and saying it was fixed and it kept going back to the shop on a tow truck. They were friendly enough but not knowledgeable enough. We were 400 miles from home, so had to try to fix it. A totally unpleasant and expensive experience, plus they mounted the power steering line to close to a pulley and it got nicked on the trip home and the pump got hot. There have to be better mechanics than this in the Reno-Sparks area. read more

Got stuck (completely dead) in the middle of downtown Reno and I need to find mechanic pronto. A Master Mechanic's came on line and I took my chances and towed my car there. After 2.5 hours I was on my way with a new battery. Professional, fast and fair prices. Recommended. read more

I bought a vehicle from this shop. It had a broken radiator with tons of cracks, concealed by some type of glue. It overheated and broke within 24 hours of owning it. I had to take it back the day after and pay for a new radiator. Whoever installed it didn't connect the hoses properly, so I had to return AGAIN to get that fixed. Never again will I return to this shop. read more

Hello Sandy here indeed thank yiu so mich for letting me take my carb somewhere else to be rebilt as it should have been it was because you just wanted to replace it an expirenced mechanic would have known a rebuild was all you needed yes Blazing wrenches is awsome and im very much enjoying my ride! read more

A Master Mechanic charges for services and inspections not performed. I found them to be less than dependable and unethical. Their customer service and attitude is very poor. Many of the charges were fabricated and outrageously inflated. This type of service should not be subjected to the public. read more

Very Professional, and did Not take advantage of me due to the fact the car needed more work, when they saw the transmission was bad they stopped and called me. read more

I went in with an oil leak and suggested it could be the oil plug or oil pan, I guess my words went unheard. $4000 later I still had an oil leak. Finally the oil pan was replaced at no cost, and what do you know.... the mysterious oil leak that caused weeks of headache was finally plugged. Ironically a belt and power steering pump pulley had been replaced as suggested maintenance. On the 5th visit when we picked up the car and got 10 minutes down the road the power steering went out. Once again we were charged for the replacement of the power steering pump pulley, in addition to a drivebelt tensioner assy. that burst into pieces. It wasn't until I started this review that I realized paying twice for the same part. I also discovered that parts I was charged over $471.00 for could be purchased for less the $80.00 from multiple suppliers. Of course you need to add Shop supply charges, labor and tax to arrive at that price. Do the math. The car is valued at less then $500.00, and I would never had gotten this deep in had I realized that one small oil leak would lead to five service calls and each time having to pay more to the point that I had reached the point of no return. In all fairness, some of the work that was done was to replace parts that due to normal wear and tear would in the near future have needed to have been replaced so I agreed to the work. The oil leak however, was the last thing that was fixed. I give them three stars because of a long relationship with A Master Mechanic, but warn all who read this to be ware of this happening to you. read more

Great experience!! Louis was very helpful, honest and courteous. Even the way he spoke to his staff was respectful. I just needed my carburetor and distributer tuned and he was able to squeeze me in same day even though they were short-handed. I was fairly charged for labor and I will definitely be back for future needs. read more

I had received a quote for some major work on my daughter's 1993 Ford Crown Vic from Deano's Automotive that was actually cheaper than A Master Mechanic. However, after meeting with LOUIS WESTON at A Master Mechanic, I decided to have the work done there. Louis was very deliberate & patient in diagnosing the problem and quoting me the cost. He states UPFRONT that A Master's labor charges were not the cheapest in town, & I appreciated that candor. And, unlike the bozo I dealt with at Deano's, I never once felt like I was putting Louis out or that he was irritated or disinterested in answering my questions. He actually brought the repairs in at approx $40 less than the estimate (still approx $60 more than Deano's), but I know should I have any further problems with this same issue, the problem(s) will be fixed swiftly and professionally. I found a mechanic for all my repair needs, and it's A Master Mechanic. read more

I had an air conditioning issue on my classic car doing the Hot August Nights event. Pat the Service Manager squeezed me in with short notice. Nice clean shop. I was very impressed with the technical knowledge of Jerry. Most shops don't like to deal with classic and modified cars however these guys took on the job with enthusiasm. read more

Had an excellent experience, good customer service, explained everything to me and the price was fair. Will be returning in the future along with family and friends. read more