5 STARS Greg is amazing and is very knowledgeable What I don't understand is how the customers have left poor reviews? Let's first talk about the pricing, YOU GET WHAT YOU PAY FOR!! any vendor you call will have a trip charge. He is always on time and his communications are very detailed. Now that being said, I will ONLY use A+ every time. I have used A+ several times and Greg has been able to fix all my issues. Greg... your amazing!!! THANK YOU read more

Absolutely terrible service. Way over charged, was SO loud, intense and over the top that literally everyone was on edge while he was there. Worst part, he decided to climb up onto the counter that we have above the washer and dryer and broke it in half. He just shrugged about it, so not only did he say overcharge, act like an ass while he was there, but he also caused damage that he refuses to fix. He just yelled and screamed at me. Called me "darling" in a condescending way and refused to let me get a word in edgewise when I told him I was concerned and upset about the damage he caused. Absolutely terrible service! read more

A total rop off!!! My refrigerator defrost tube was clogged and leaving a puddle in the bottom of the refrigerator. He cleaned it out in a half hour, no parts, and charged me $349!!! $200 for service call and $149 for labor!!! I will NEVER use him again@!! read more

Do you want a repairman that doesn't know what they're doing? How about one that doesn't pay you back after a failed repair gig? Want a repairman who will harass/threaten you with more phone calls following his inability to pay you back for a failed job done? Want the cops involved? Then this company is right up your alley! read more

Can't leave a negative star. Greg came when he said he would and knew what was wrong. The problem is, he also knew it would never be fixed and that he was charging me $389 to put a hair driver up to the water dispenser door and called it a day. Said it was a design flaw in the GE refridgerator. Charged me $389 and was there only 30 minutes. Like I said, the problem is not now and will never be fixed without replacing the door on a 10 year old fridge. He's nothing but a thief. Will never use them again and would suggest that no one else does either. read more

After reviewing appliance repair companies on Angie's list I placed a call to A+ appliance. They were able to come out to my house and provide same day service, which I greatly appreciated. They were very nice and explained why they thought the appiance was broken. They performed work on the washing machine and everything appeared to be working properly, however the machine stopped working with 30 minutes after they left. They were kind enough to return later in the day and fix another part of the machine and again it appear to be working until we attempted to do a load of laundry after they had left. This is where their service took a turn for the worse. The gentlemen I spoke with agreed to research the problem some more. I had to follow up several times before he returned my call and he told me that he needed to come take a look at the machine one more time to confirm that the part he put in was the correct part. We agreed that he would come over on the following Saturday morning because that is what worked with his schedule. Come Saturday he never showed up at the house and did not return any calls. My wife and I waited around the house for the morning so we wouldn't miss him and he never called to tell us he was not coming. I followed up on Monday and he didn't apologize but just said that he wanted to spend time with his family that weekend. I don't begrudge him for wanting to spend time with his family, but it was unprofessional to not contact me and tell me that he would not be able to come. We then agreed that he would come out to my house that Friday to look at the machine. Having taken the day off of work on Friday to meet him, he AGAIN did not show up to do the work. Several calls to his office went directly to voice mail and have not been returned. Update as of March 21, 2012: After posting the review above, I also emailed the company and asked if they would be willing to come back and remove the components they installed in my washer and return the cost of the parts. This would still compensate them for the service call and labor, but would allow me to recoup some money due to the fact that my washer was still broken. They did not respond to this email. I followed up with a second email indicating that I would be going to small claims court to recoup my money. They called the same day and scheduled a time to come out to my home, take the parts they provided and return $250. They arrived yesterday and did exactly what they agreed to do. Both gentlemen were friendly and were quick with their service. They provided me with a check and we agreed that this was a fair resolution to this problem. Now that this experience is over I would still not recommend the company. Although they were fair in the way they dealt with me I needed to follow-up on multiple occasions to get a response. read more

If I had only read these reviews first... Echoing what others have already said, these guys are rude & unprofessional.

I couldn't get them out of my house fast enough. They made me feel uncomfortable in my own home. They were very unprofessional. His assistant smelled like an ash tray and while the owner was quoting me for higher charges he took a call and walked out of my house. The owner tried to convince me that I needed a new dryer which he seemed to know how I could get easily or a series of high charges for what he considered a temporary fix. I paid his service call fee for $85.00 and invited them to leave. Later after buying an 18.95 repair kit and watching a YouTube video my dryer is fixed and works like the day I bought it no thanks to A+ appliance. I only wish could get them barred from Hanscom as they are unprofessional predators! read more

DO NOT TRUST THESE PEOPLE! Shoddy work and they refused to correct their own errors. They were called to repair a combined washer dryer unit installed in a closet in a bedroom. They charged $350 to repair the washer unit. The washer worked perfectly, however when they reinstalled the unit they pushed the washer/dryer too far back, crushing the dryer exhaust hose and pulling it out of the vent. A load went into the dryer and the room was closed due to the noise. When we opened the door it was like a steam room inside. The freshly painted walls were ruined. We complained and they scheduled a return visit between 9 and noon the following Monday. I waited all morning and the never showed up. When contacted, the owner explained he forgot to write the appointment down. When I explained that I could see the vent was not connected to the exhaust hose, he denied any responsibility, claimed the installation was too tight and told us they will not come back and fix it and that they didn't want anything to do with any future problems. They also claimed they were experts in these types of combined units. They were clearly incompetent, and not will to live up to their obligation to reinstall the unit in working order. This seems to be typical for these clowns, based on earlier reviews. With a great deal of effort I was able to tilt the unit forwards and I discovered the vent hose lying on the ground. I was able to properly install a new vent hose of superior quality and the unit is working. We will be filing a claim in small claims court for the damaged walls and reporting these people to the BBB. Contact me for any additional information and avoid making the mistake of hiring these imbeciles. read more

Ok I normally don't write reviews for these kinds of things but after reading some of them here I feel the need to defend these folks. I have used them on 5 occasions in the past 4 years. They have fixed my dryer (twice), my washing machine, my refridgerator and my stove. I honestly could not be happier with their service. They were there when they said they would be, they were very nice, they did the jobs right and charged me a very fair price for their service. I could not be more pleased with their work and pricing. read more

I called A Plus on a Wednesday afternoon about my leaking refrigerator. I was able to get an appointment the next morning. Greg and his assistant showed up a little after 9. They had called me to say when they were on their way, which I appreciated. They were both pleasant and resolved my fairly simple issue of a clogged drain tube. However, Greg charged me $229 for half an hour of work. I couldn't believe it. When he gave me the bill I felt like I had been hit by a truck. I appreciated their quick response and service, but I probably won't use them again. Update: less than a month later my refrigerator is having the same issue. This leads me to believe that Greg did not do a proper job when "fixing "it. I have been calling A+ for a week and no one has returned my calls. Incredibly unprofessional. read more

I was satisified with their work - they were able to come the next day, they were prompt, and they called when they were on their way. That being said, I feel a little misled about the price, and when I called today to ask about it, Greg was a little rude. I told him I was just looking at the receipt and was surprised to see the service call as a line item on the bill. He had told my husband the service call charge (65$) would be applied to the cost of any service we had done. We understood this to mean it would go towards any other charges. Greg said "Yeah, it was applied to the bill. It's another charge". I said, I guess there was a misunderstanding and he started spouting off how much the work would have cost if we had used Sears, or some other vendor. I said "I'm not criticizing you, I'm trying to understand the bill", and he said "why didn't anyone mention anything when we were there?". I repeated that I had just realized the discrepancy. He then snidely told me to have a nice day and got off the phone. Anyway, I don't appreciate the attitude, I think it was a reasonable question and he got defensive and testy with me. It's a shame too, because I was happy with the work, but in this day and age, customer service matters too. read more

Wish I could give a minus rating, back in April we called A+ Appliance to repair our ovens on our gas range. We spoke to the owner and explained the ovens were not maintaining temperature. He told us he specialized in Viking Stoves and we made the appointment. Upon arrival they seemed to be pleasant and proceeded to evaluate the ovens. While working on them it seemed more like a training session. The owner took several calls and was quick to brush me off when I questioned some of his actions. They told me the ovens were fixed and I paid them the $228 for them to use a thermal probe to show me the temperature was correct. Fast forward to November, I had not used to ovens most of the summer and had started to use them again, they are still not maintaining temp, called A+ Plus Appliance again and he was happy to come back out. Several times I told him it was NOT the igniter but the temp sensor or the thermostat. He told me he was squeezing me in, showed up, pulled out the igniter, hit it with a wire brush and handed me a bill for $329. He wasn't even in my house for 25 min. Told me he had to make some adjustments and went on his way. The next morning the oven was not holding temp again, I called him to tell him and he immediately started to verbally attack me, accusing me of telling him he sucked, I informed him he was to stop putting words in my mouth, that I as a business owner would never speak to my clients that way and he proceeded to tell me to go F^^k myself and hung up on me! He then called me back 10 min later and apologized and told me he would come out on Monday. They did not show up on Monday as promised and waited till 4:45 to call and reschedule for Tuesday. Tuesday came and Laura and Hardy showed up. Never brought up his behavior on Saturday and acted like we were best buds. He told me he had to call Viking to "pick their brain" he kept telling me it was the Mother board on my stove and it would cost over $1000 just for the board itself. The tech from Viking confirmed what I had been telling the knuckleheads, it was the thermostat. The owner told me it would be over $500 just in parts and would take over 2hrs labor. While waiting for the Viking Tech to give him part numbers he missed 2 calls and became very agitated stating he probably just missed out on a $1000 service call. We were told they would call us later that day, my fiancé called them after 4pm, as we had not heard from them and the gentleman on the other end was rude to him as well. They told us that they would only use half of the bill as a credit and that it was going to be very expensive. They would also call us the next day with a price. NO CALL, No response to our calls so We called Viking ourselves and ordered the parts. We will never refer this guy and will be taking him to small claims for both payments! This guy is a joke! read more

Extremely rude and incompetent - collected the money and refused to fix his own errors. My washing machine has been non-functional since A+ Plus Appliance Service & Repair came in to repair it initially on August 9th and then again on August 20th (to replace the defective switch they had installed on August 9th). I paid them $250 for the visit to replace a lid switch (its retail cost is $37), which only worked for one cycle and then stopped working. After several wash cycles since the second time they replaced the switch, the washer stopped working again. I have been trying to resolve the issue ever since - when I try to talk to him, the guy yells at me with outbursts of rage and anger and denies any responsibility for his work. In addition, he is blaming me for the failed job he did. Last time we spoke on the phone about this issue, my friend heard the conversation and he was appalled by the rudeness, anger, and accusations the repair man made toward me. I called several times yesterday trying to resolve the problem - he hung up on me every time. Three months and $250 later, the machine is in the same broken state as it was before I hired them. I very much concur with other reviewers on guy's attitude, inappropriateness and his anger issue. His behavior was abusive on several occasions that I had to intervene and remind him that I was his customer and his behavior was largely inappropriate. I have never encountered such a poor service in my life. It is simply unacceptable to charge $250 without fixing the issue they came to fix and deny any responsibility for it. I will be filing a claim in small claims court for the damages associated with their service. Never use this company!! read more

Do not use this repair service!!! They are rude and do not know what they are doing. They came out twice, charged for fixing our dish washer and it still did not work right. they kept saying they would come out and never would call or show up. finally we called to doyins to resolve our problem. read more

I'm not quite sure I can even give them a star at this point. Greg was very nice when I spoke with him and I was able to get him out that day to look at viking stove. 85$ diagnosis fee was mandatory then he told me my Viking stove needed a power relay and said he would order relay. With labor and parts the total amount of bill was $692.00. I needed to pay %50 deposit for him to order part. Greg called me back and told me viking was delayed on this part for 2 weeks. I was concerned about this because it was for my rental property. I said please try to see what he could do. After 2 weeks of no part ( of which I called Greg twice) he called me back to again tell me that part was delayed another 2-3 weeks. I did call Viking myself after that phone call and they concurred about the delay. I spoke with Greg again and told him why he couldn't use another vendor, he said he would try to call a few and to give him another couple of days. I went online and found the part in 2 minutes and it was overnighted to me the next day. The part was $60.00 but with expedited shipping $100.00 total. I spoke with Greg who told me he would come and install. He charged me over $600.00 for labor which took 10 minutes to put in. I was infuriated. I asked him why the labor was so much he told me that most clients don't know the cost of parts so the bill is never disputed. I told him I don't mind paying for 1 hour of his time but its ridiculous that this cost me over $600. He got very angry with me telling me how much plumbers charge and how much so and so charges. I told him again this was absolutely insane how much the labor charge was and I felt he completely bamboozled me. I would never and let me say this again never use them again, never, never never. Why: 1. He rips you off with labor. Ask how much he charges before you ever give him a deposit. Make sure you understand how much he charges. 2. Find out the part or parts that are required for your appliance that is needing to be repaired, call around, find out how much it costs for yourself, my part depending on companies cost 40-90 dollars, was Greg charging me 400 dollars for this part? 3. Costumer service. He may of come out that day but he spoke to me rudely when i asked him about his charges and his bill, he didn't seek alternative places to find the part for my stove and it was absolutely unacceptable for him to say to me that " most clients would never call to get their own parts so they wouldn't know the price, thus they wouldn't dispute the bill". Well Greg, you are the fool and I'm pissed and I'm going to make sure I make other consumers smarter if they decide to use your services. Have Greg break down your bill item by item and labor hour by labor hour. He over charges by hundreds of dollars. Buyers beware. read more

The guy calls me after I request a quote on homeadvisor, says he'll come over between 2 and 5 tomorrow. I cancel another appointment I had (with his competitor, that he made sure to trash-talk to me on the phone), take a day off from work to meet him at home. Wasted three hours of my life sitting around and waiting for him. The guy NEVER SHOWS UP. Does not call, does not even PICK UP THE PHONE when I call him. He just disappears. Now. I could understand, if a contractor shorts a wire by mistake, and burns down my whole house. Accidents happen. But THIS in my book is completely unforgivable. Keeping your damn appointments is THE ONE THING that you, as a professional, absolutely HAVE TO know how to do. Don't waste your time with this guy. Do yourself a favor and find an actual, real PRO. read more

****LOOK NO FURTHER**** Thank you Greg!!! In today's world, an honest service person is herd to find. I truly appreciate your prompt, friendly and courteous service, and most reasonable rate!! I will absolutely recommend you as a true professional in your business. You get a thumbs up and an A+ at A PLUS APPLIANCE DANVERS, MA read more

These guys were GREAT! They came out fast and were reasonable. It was nice to have a local company who is reliable and will come out fast when you are having an emergency! read more

Well I got ripped off. I called Greg to fix my dishwasher, it was in drain mode and wouldn't work. He scheduled an appointment for Tuesday and then called me that morning and said his wife had to go out and he had the kids so he would come Wednesday. Ok, fine. He came Wednesday, took the door of the dishwasher off and the kick plate, he said yup mice, look at all the mice shit. The mice had eaten the styrofoam float and it was jammed under the flood plunger. He moved the styrofoam away hit the plunger with his screwdriver and told me it was all fixed. He did not replace any parts. This took all of five minutes. He had a problem putting the kick plate back on because he was doing it backwards. So for all of 10 minutes, he charged me $179 for a service call and $200 for labor. Are you kidding me!!! He never replaced the float, so if my dishwasher springs a leak, it will now flood my kitchen, it will no longer go in drain mode. Do not hire this guy unless you want to be taken advantage of. I give him zero (0) stars! read more

Rude Swore at my wife when she called for return visti to either fix or return money! Did not fix diswasher properly charged almost 200.00 and did not fix the problem! I am now forced to buy a new appliance and the diswasher works worse than before they arrived! read more

These guys were honest every step of the way. They called the morning of their visit, showed up when they said they would, and were very personable and honest about the problem and work needing to be done. I had a busted laundry machine - they told me their price to fix it, and frankly said I would be better off buying a new machine with a warranty. Before hiring A+, I checked the reviews and was very nervous to hire them. I can honestly say that people have all different kinds of experiences, and also all different expectations when it comes to repairs or fixes at the house. Most importantly, the work required is never inexpensive. What I appreciated was their openness to explain the costs and make recommendations. After this experience and working with them, I would recommend them to anyone who needs work on home appliances. They told the truth, what more could you ask? read more

I'm sorry to say, A+ is not the grade I would give. More like F. I had a really awful experience, did not end up getting the work done by them. My credit card was charged, the part ordered, then the work never done despite repeated phone calls and assurances of Greg showing up. I recommend not using this company! read more

Called yesterday in the snow storm and was surprised I was able to get someone. A tech came out and fixed my stove couple hours after my call. Was very satisfied and will call them again. Thanks guys read more

Horrible company! They were scheduled to come between 10am and 2pm. At 2:!8pm they called to state they weren't coming as they have a bigger service call than mine and would be going to that one instead. They had no respect for my time and could have cared less. I highly recommend NOT using this company. A+ company? I know they are not!!! read more

Appliance repair guys these days can be picky about what brands they will or will not service. So it's refreshing to find someone who does not discriminate. We had a middle-aged front-loading washing machine that developed a problem with the door not latching. We called the leading repair shop in town, but they said they no longer worked on our brand. Greg from A Plus, however, said no problem and came out that same day. He identified the problem as a slightly bent door (which happened when our son moved the washer/dryer stack to clean out the lint from the dryer hose). Greg did his best to sort it out, but the parts needed to rebuild the door were no longer available. After much bending and stressing the hinges, he got it to latch, but only if you leaned into the handle of the door. Greg was not happy with the result. The next day he came back (at no additional charge) and did a McGyver...reshaping a plastic spacer from an old refrigerator into a washer which he positioned behind the striker...making it stick out just enough to connect perfectly with the latch. Vuala! Problem solved. Greg's professionalism and pride of workmanship are to be admired. We highly recommend him should you have need of his services. read more

They came and repaired the washer. Like others have said overcharged and when questioned became rude and almost abusive. Seemed to have an anger issue. Im sure i dont want them in my house ever again! Like another reviewer states I wish I had seen these reviews first! BTW this guy has an F rating from Better Business Bureau. Well deserved! read more

Do not use this company!!!! The guy ( I think the owner) was rude and tried to talk me into work that did not need to be done. He over charged me big time and tried to talk me into fixing something that probably was not necessary.There is a 15% discount for new costomers and the guy swore I used him before. I think I would remember working with someone this bad. read more

I hardly ever write reviews but wow, here goes. I got referred to this company through the Home Adviser page and got a quick response from Greg, the owner. I didn't like his demeanor over the phone but booked an appointment, my bad. I then saw all these reviews and decided to reach out to my own network of friends and was referred elsewhere. Had a really lovely call with another company so I decided to go with them instead. I called to cancel with Greg (2 days before the appointment so it's not like he's on his way). And was called a F*&#%ing idiot and hung up on. Nice guy. read more

Called on a Friday and the guy said he would come out on Saturday morning between 10-12 to fix our washer. He never showed up, never called, never returned my call. Very annoying to plan your weekend and have it screwed up. He called Monday late morning to say that he thought it was on Monday, not Saturday. That's bull--we specifically talked about it being Saturday. As other posters wrote, I think he had family plans and decided to bag on me. Will never call A+ again. They get an F. read more

This was the worst service I have ever received from any company. Greg was rude and not willing to come back and fix a problem he created on my washer. Do not use this company. read more

I'm surprised by the negative reviews. Called yesterday, they arrived today within the promised time and even called when they were on the way. Greg and his partner were nothing but professional and pleasant. Fixed my dryer quickly, and at a reasonable price. Greg was concerned that he'd tracked mud in my kitchen and bent down to wipe it up, but I assured him it was from the dogs - again, very professional. Very happy, would definitely use again. read more

Unsatisfied. On two different occasions I spoke with Greg (owner). After he missed out first scheduled appointment he apologized and I gave him another try. He expressed that it is not like him to miss appointments. However, I wish I had read the Yelp reviews before contacting A+ Appliances in Danvers. It sounds like it is a trend for Greg to not show up to appointments nor call. This is unfortunate as myself and other reviewers had to miss work time to available for the service repair. I was given two hour time blocks which is helpful but he never showed on two occasions. Given this is the owner I would have hoped he would have tried to practice better professional business skills. I would not recommend A+ Appliances. read more

PLEASE RETHINK YOUR DECISION BEFORE USING THIS COMPANY!!! Stay away from this company and its owner. I have never been driven to write any negative experience on Yelp until today. Unfortunately I did not read reviews on this company before hiring them. I only ever dealt directly with the owner Greg, who at first seemed very nice and professional. We booked an appointment for that Wednesday between 9-12. I called to confirm on Tuesday night, no one answered, nor did anyone call me back. I'm located in California so I called Wednesday morning just to make sure he got into the unit ok and still no answer. I left 3 messages that day. I finally received a call that evening from Greg telling me that he never made it to the unit because he had a family emergency. I wasn't sure why no one else from his company could have simply called me to let me know that no one would be coming, but I was very understanding and went ahead and rescheduled for that Friday. Greg showed up, said he fixed the small washer and dryer issues and all is in good working condition. I asked him if I could go ahead and send him a check through my BOA bill pay. He agreed since I said I would send it out that day. Later when I went to set it up on my bill pay, I realized I needed the business address so I went back online to the companies website and realized that they have a 15% discount for new customers. Because I'm located in California, I decided to just call Greg about in the morning since it was after hours on the East Coast by this time. So the next day I call Greg and asked about the 15% and he said he already included it in the bill. I knew this wasn't true and asked him why it didn't reflect on the bill? He raised his voice and said it was taken care of on the bill. I didn't want to argue and I had no price list to prove that I actually was given 15% off the total bill so I ended the call with a thank you. Within 10 minutes he called back and said he would give me the 15% off because he in fact did forget to give it to me on the bill. I figured he didn't want to seem dishonest. I sent the check THAT very second we hung up, which was only 1 day after service. The check was to arrive in one week from BOA on April 28th. Today at 5:24 am Pacific time, Greg is calling me but leaves no message. He then calls again at 11:11. I returned his missed call and he wants to know when I sent the check. I told him that my bill pay says that it is scheduled to arrive today. Bank of America can sometime be a day delayed so if he didn't receive it by tomorrow, please let me know. He thanked me and everything seemed to be fine once I assured him I sent the check a week ago and it was on its way. Then about an hr and a half later, out of nowhere he starts sending me text messages. Really unprofessional and sarcastic texts. Lecturing me on how he wouldn't go to a supermarket and tell them he's gonna send them a check in a week. How its not fun to chase money. That he should have run my credit card that day. That he's aggravated and has trust issues. And when I brought up the fact that he didn't even show up for the first scheduled appointment, his response was to say, "Too funny, a no show" "There is nobody even living there." I personally didn't see why it mattered if the home was currently vacant or not, but I guess he figured it was ok if he didn't show up for the appointment because no one lived there anyway? That's just unprofessional and down right NUTS! So I sent him screen shots of my BOA bill pay so he could see for himself that the check was just hours away from arriving safely and asked him to please stop contacting me. I will NEVER use his company again and will certainly warn others of my very strange and unprofessional experience I had with A+Appliance. read more

One star is too many. I have never had a repairman come into a house and be so arrogant. He actually had his Mother with him..don't know if she was just taking notes. We had him come to my daughters home to check on the ice maker not making ice and to check why a tray in refrigerator caused the door to not close. He had quoted me a price of $99 for diagnostics. All he did was to take the freezer door off, found that the tray was on backward, straightened out the small wheel. He indicated that the ice maker was broken & it would cost $429.00. I had him speak to my daughter and she did not want to spend that much. So after he hung up he told us that the cost would be $240.00. We asked why the increase in cost and he said because he took off door of freezer and turned the shelf around. We did not agree and he takes out his phone & calls police.. his Mother seemed to be mortified at that point. He gave us a bill for &139.00 and we paid but we're thoroughly upset that he flew off the handle & called police saying we were not going to pay bill but we were only disputing the amount..DO NOT HIRE THIS GUY. read more

Well, based on these reviews I would not have called these guys but my upstairs neighbor used them and was happy with the service. So I gave them a try with my dryer. They fixed it quickly and the price was very reasonable based on my research on the Internet. Soon after, it comes in threes, my refrigerator wasn't cooling and my dishwasher wasn't draining. So I called them again, they came that day, explained and showed me what was wrong and fixed both for under 400 dollars, including parts. They were pleasant and courteous and I couldn't be more happy with their service and would use them again in a heartbeat! read more

Clothes drier stopped working this morning. Boy did I panic. Went into the Metro North yellow pages. So many appliance repair companies to choose from. The add said "same day service", so I gave them a call. Young man named Greg answered right away and said he would be here in two hours. Called me when he was running late to say he was on his way. In he came with his coworker, got right to business and all is well. I found them to be very personable and would call them again. read more

There should be a sign for this company "hire at your own risk" unable to fix appliance; put wrong part in; attached it incorrectly, broke part; flooded basement. Said running perfectly and left with money in his pocket. Within five minutes, not working and flooding. Gregg never came back when he said he would---too busy he says.. Just took his money and laughed all the way to his bank. Had to hire another company to repair machine who informed us of what Gregg broke and said there is no way he could of not known that. He's probably running the company on old reputations and reviews he writes himself, but he certainly is unable to fix anything and lies about it. I'm surprised he's still in business. Hear this WARNING!!! If you want your appliance fixed, go someplace else. read more

I submitted my problem through a community resource website and was called very fast. II have a front loading washing machine that cost $1600 new and I told him what I thought the problem was. I suspected either a bad rear bearing or broken Spider (I was right). They told me they fixed a lot of this kind of thing every week, more than anybody. They show up a couple of hours later, Greg and his uncle and proceed to confirm what I thought. Now hes telling me its a 6 hour job and cost $1200 and that they dont do that repair. $85 thank-you very much. He could have told me during the call that if it was what I said, they wouldnt do that repair. I would have saved the $85. I feel ripped off and would not advise anybody to use them. Had he not called me, I would not have used them but I needed a fast solution. The fast solution is a new washer. Front loaders are a problem and I will never pay $1600 for a high end washer again. Its not worth it when they break, nobody will work on them read more

same as the rest. waited all saturday morning. no calling me. no returning my call. i should have reviewed them on yelp as well. dont use these guys or the home advisor site that guided me to them. horrible. read more