Do I have to even give the rating of one star? This is the worst experience I've ever had in a car repair. Be ready for disappointment and false promises. Expect to be low balled on pricing and charged more. Expect double the time frames or worse. This location is an embarrassment to the automotive community and the AAMCO company. Manager and franchise owner both giving empty apologies. Vote with your wallet and keep the bbb information handy read more

This place is a complete nightmare. Please look at the reviews before dropping off your vehicle. They are scammers and will tell you there is way more wrong with your vehicle than there actually is. My son dropped off his vehicle on March 27 because it had a slight delay and it concerned him. They told him they would be finish with it in a couple days. Later on, they told him they had to do a diagnostic and just that alone would cost $975. Had my son been communicating this with me, I would have been able to tell him right away that the place is full of crap and to go get his car. Him being young and not knowing, he went along with it. They then told him that it was over $4000 worth of damage. That is also crap because we purchased the vehicle from a reputable dealership that completed a full inspection on it prior to putting it on the sales floor. The vehicle could have needed some work, but no way possible it was $4,000 worth. They told him it would be another few days. Here we are, almost a month later and he still doesn't have his car back. They promise him his vehicle "tomorrow" and every day, they have another excuse and keep miraculously finding stuff wrong. After doing a so called $975 diagnostic in the beginning, how are you still discovering stuff? First, they found something new, then the repair guys mother died, then they were waiting for a part to come in. It's always something. We are preparing to take legal action against then, because they are holding our vehicle hostage at this point, and on top of that, he has already paid them over $3000 towards the repairs. If something doesn't give and we have adequate proof of the repairs that were done, we are suing them. It shouldn't have to come to this but here we are. DO NOT TAKE YOUR CAR THERE!!!!!! read more

Dan is a absolute liar!!!!! Anything he told me was false. He originally told me with all the confidence in the world, No problem it will be 2-3 days and $4,800.00. 35 days later with the total invoice of $9,760.74 I picked up my truck and it was still inoperable I could not drive a mile down the Highway. Of course Dan said after reassuring me the two times before that they fixed the problem. YOU WILL REGRET DROPPING YOUR VEHICLE OFF AT THIS PLACE FOR REPAIRS. My truck is in worse shape now that it was when I originally dropped it off. If I could leave a 0 star review I would read more

One of the worst repairs we've ever had. They kept my car for over 3 weeks for parts on a 2011 Kia Forte. We thought that they would replace the transmission with one with less mileage. Instead, it was rebuilt and charged almost $4,000. We were given an 18 months warranty. It went out again, 20 months later. We took the vehicle to another transmission place who kept the car for 3 days and haven't had any problems over a year later. I will not recommend this place. read more

If I could give zero stars I would! Theeeee WORST experience I've ever had...correction am STILL having. Never again will I go to an AAMCO and I will tell anyone needing repair work done to go somewhere else. Even if it's going out of state to get it done, DO IT! Dan is the biggest liar! AAMCO has had my car for over a week claiming a part doesn't fit and they have "never seen a case like this before". When I took the police up there with me, come to find out THEY DONT EVEN HAVE THE PART and my car is in PIECES, literally. So a car that I drove up there to them, I can't even drive now. Let's start from the beginning(the short version)...I brought my car (which I was able to drive there) to the Pantego AAMCO on a Tuesday for the free transmission check. Dan contacted me on the following day, Wednesday, saying he needed to break down my whole transmission and quoted me $967.67 to do so. He sent a quote later that night including pictures (which probably wasn't even from my car) stating I needed pretty much a whole new rebuild and quoted me $4,700 for that to happen. He told me my car would be ready by Friday. I don't hear anything from him Friday. Saturday I call him and he says "your car should be ready in a couple hours". I drop my rental car off and head to AAMCO. When I get there he tells me it'll be a couple more minutes, the driver is putting a sensor and will have to drive the car and it'll be ready. Not only minutes but HOURS pass, within these hours Dan keeps coming in the waiting area every 10-15 mins reassuring me my car is almost ready. I finally tell him I have an appointment that I'm already late for and I have to leave. He tried to give me a car that wasn't even done saying "if you drive it the light wil go off". I told him for the amount of money I'm paying I need it to be fixed correctly before I take it. He said they were staying late after close and would for sure have my car ready for me on Monday. I UBER to my appointment and for the rest of the weekend since my rental car was turned in. Monday comes....no phone call all day. I finally call him and text. It took him forever to respond and when he does he tells me he wasn't in the office and he needed to call me back. He calls me back a couple minutes later telling me the ran into another problem with a part. It's not fitting like it should and they should have my car done in a couple hours. I wait the couple hours and finally have to call him again and he tells me that they never run into anything like this and they are working hard trying to fix the issue. I say so when is my car going to be ready...he tells me tomorrow for sure. I wait for tomorrow (which is Tuesday, 7days from when I took my car to them). He calls me in the morning and says, we'll have your car ready between noon and 2 today. Noon comes...1 comes and goes...2 comes and goes....I finally call an Uber and make a trip up to AMCO to see what is really going on. I get there and my car is in literal pieces. There's no way my car was going to be ready. I tel Dan I want my car and I'm taking it to someone who is really going to fix it. He says "we can't do that, that's impossible bc it'll take hours for us to put it together ". I was like but you told me my car was going to be ready hours ago. So I called the police. Dan even lied to the police. He told the cop the parts were there and that they were trying to put them in. Towards the end of the meditation, Dan says "we're waiting on a part to come and once it gets here, we'll repair the car" the cop says "you told me everything was here already!" Dan says "we'll part of it is, we're waiting in another piece" I said I'm ready to just tow my car. The cop relays the message to Dan (the cop is the mediator at this point bc Dan went out in the shop) The cop comes back and says he will come and give you two estimates...1 with the new parts he already put in your transmission and 1 with no parts and giving you your old stuff back. I said wait....so he's not even going to put my car back together?! The cop says no and he technically doesn't have to. AAMCO was really going to hand me my car back in pieces!!!!! How would I know if he was handing me new parts or old parts. I left my car there and told AAMCO to finish the work they started. I was told once again that it would be ready "tomorrow". I'm in ANOTHER rental car, I have missed wages at work from Dan lying saying my car would be ready.....me and my family have had to Uber to several different engagements and Uber isn't cheap. At this point I've spent so much money bc of lies and a horrible business. They are not good at what they do all they are good at is giving you the run around and taking cars apart. I saw so many cars that were in pieces just sitting in the bays in the back. Just ridiculous! read more

I came in one morning from being off of work to have my 10 day check since my transmission was rebuilt by them. The comfert was there soon as I walked in. Mrs. Beverly was so helpful an sweet. I recommend this location to any one. Store number 922 is the best. Checked me in an out. read more

Stay away! My husband's Explorer felt like it was jerking when it switched gears, so we took it to AAMCO for a free estimate. Dan said they did a diagnostic and they couldn't find what was wrong, and they needed to remove the transmission, which cost $800. A few days and a few calls from my husband later, he called back to say that we needed our transmission rebuilt and it was going to cost around $3,000. My husband said no way, put it back in. It took a week from that call to the time we actually got our car back. In the meantime, my husband called to check when it would be ready and he was told "probably tomorrow morning" three different times. The last time he was told that, he called the following morning and asked if it was ready and they said they were just finishing it up. We showed up an hour later and they said it would just be a few more minutes, so I dropped my husband off and went to work. He was there for another 2 hours before it was ready. Total time and cost: close to two weeks and $800 Repairs: None We took the car to another transmission repair shop and the guy said the computer says there's not a problem with the transmission, the issue was two of the eight ignition coils were bad. On top of that, he told us our model Explorer is notorious for having that problem and that anyone who does transmissions would know that. It took a day and $200 to repair. My husband called Dan and asked him why he took the transmission out if the computer wasn't reading a transmission problem and how they determined he needed $3000 in repairs and Dan said "You're the one who said you had a transmission problem." How blatant of a rip off can you get? We contacted our credit card company and AAMCO wasn't able to provide proof of the computer reading saying there was any transmission issue to begin with, so we got the charges reversed. They would have had a readout to show that the problem was a misfire in the ignition coils and not the transmission at all, just like the shop we took it to afterward did. read more

I've had my oil changes and brakes done here before and they always got me in and out Fast! When I needed my 60K service done, they did it for way less than what the dealership wanted and were great about working with my schedule! Thanks for another great job! read more

I cannot say enough to express my level of satisfaction with the Pioneer Pkwy. Aamco service location. The service desk associate, Beverly, made me feel at ease with her knowledge of cars and sensible manner of communication with a novice like me. I meant it when I told her and the service technician how much I appreciated them. As a woman, I am uneasy about getting taken advantage of at repair shops, and I can tell you this service center is a rareity; honest, knowledgeable, friendly, reliable and fair priced for their services. I highly recommend Aamco to anyone in need of auto maintenance and repair now and for future needs as well. read more

Brought my friend's car in for a second opinion. Found out it really only needed a minor adjustment, not a complete rebuild!! Saved her over $3000.00. read more

The check engine light was on in my hybrid. I stopped in and Dan greeted me warmly and offered to find out the problem for free. When he discovered that it was the hybrid battery pack that was under warranty with the dealership, he assisted in finding a tow service to the dealership. Although I did not spend a penny, I greatly appreciated the honesty. I will be bringing any of my future auto repairs to this shop read more

I had my car towed in because it would not start, i was told it needed a battery, so i was quoted a price with lifetime warranty which is unusual but i was reassured it was so i said ok, that took 2 days, also my exhaust had an awful smell so i asked if they could check it out, was told i needed the air filter replaced and an air induction cleaning so i said ok, that took another 2 days, finally when i went to pick up my car the front lady said the battery had a 2 year warranty so i said no I was told it had a lifetime, they could not give me any paperwork showing that, ( they lost it) so needless to say i will never go back to that shop again. read more

Upon taking my vehicle in for repairs for transmission leak the facility caused an oil leak to which they attempted to repair with a new gasket and a ton of silcone... Not even 24 hours after having car the car began to have a puddle of oil underneath it. After taking to another company and spending more money they correctly fixed the car. after speaking to aamco corporate facility they dared not deny the shop did shody work but expected me to have taken back to have it worked again and hopefully repaired. Be forewarned while they will gladly work on your car and keep it for days on end and will be very nice about it , and find out what's wrong, you might then have to take car elsewhere to correct a repair and they will not cover costs even if facility isn't open to return to the day it begins issues. I understand issues can happen especially with older cars but why would anyone take a car back somewhere to have it fixed even under warranty if they caused the issue attempted to fix issue and failed. read more

Terrible experience. I was quoted a repair range (~$2,000 to ~$3,000) and told it would cost ~$900 to remove and evaluate the transmission to get the actual cost. I agreed to the evaluation fee based on the repair range I was given. The technician NEVER called me back when he said he would. This happened MULTIPLE times. When I finally got in contact with him, I was told it would be ~$5,000 to actually repair my transmission. When I said I did not want the unit repaired because the price went up, the $900 evaluation fee also went up another $300. When I finally did get my truck back there was a dent in the front bumper. This was a very expensive lesson. And the lesson I learned was to NEVER use AAMCO again! read more

Worst repair experience of my life. They rebuilt my transmission twice at twice the going rate of other competitors; (shame of me). They had my vehicle for over 24 days the first rebuild; and 35 days the second rebuild and when I got the vehicle back it still was leaking. They broke and cross threaded numerous bolts on the exhaust manifold and suspension. I tired my best to reconcile the poor quality of the parts and labor - the local owner was nothing but a flame thrower; refused to take responsibility or even make good on my rental, and other related travel costs due to Aamco's inability to rebuild my transmission. The local Aamco absolutely did / would not communicate with me in the 59 total days they had my vehicle either by phone, text or in person. Aamco corporate was equally useless / worthless in helping to resolve the issues even after the second rebuild. AVOID THIS SHOP AND AAMCO; other mom and pop shops are cheaper and provide much better quality and customer service. I would leave "0 stars" but that option does not exist. read more

My ring and pinion went out in my rear end on my F-150 and I dropped it off here. I have used Aamco before in the past but at a different location. This particular one has a good and friendly staff and are willing to work with you so that you are satisfied. Everything was done as we had discussed and in the expected time. Every since I got my truck back it has been running great. I was very pleased with their mechanic work and their business handling. read more

the workers are too busy to make money. As I was waiting for them to check in my car, they were busy playing with theyre RC cars in the back and didn't even greet us. After I went out to the garage and tried to get their attention they acted like they had no idea why I was there. Move on! read more

I stopped by for an oil change, was in and out within 15 minutes. The waiting area is clean unlike many other shops I've been to in this area. I'll be back for my next oil change! read more

My 2005 Dodge Ram had been shutting itself off felt like it was slipping gears when coming to a complete stop. An old friend had recommended them to me and Dan told me that the estimate would be applied to the repair, so that made it even easier to deal with. After about 4 hours, Dan called me to tell me that my truck had 2 sensors on the transmission miss firing. Total repair cost way less than rebuilding the trans and it has been running like a champ since then. read more

We worked with Mike to get the check engine light fixed on my daughter's Jetta so we could have it inspected. $3000 later the check engine light is still on. We still cannot get the car inspected and overall Mike kept the car about 15 days. First time 3 days, second time 2 days, and this last time 10 days. We were constantly lied to about the progress being made on the car repairs. Mike kept telling us they were running parameters. Mike never once returned a phone call when he said he would. We attempted to pick the car up and the shop closed 15 minutes early at 5:45 P.M. and was dark. When we asked him about it the next working day Mike lied right to my wife's face and told her he was there until 6:30 P.M. When he told us the car was out for a test drive we arrived to find it on the rack with two tires off, again more lies. I would recommend no one ever do business with this person or this company. BUYER BEWARE! read more