Adrian G. and Alfonzo are very accommodating. Their professionalism and the quality of the car I was purchasing made my purchase very smooth and satisfactory. I am very happy with their service. I am from Los Angeles area and this dealer by far is better than all of my experiences at my local dealers. read more

Aaron Ford of Escondido - Fors focus RS - by far the best bang for the buck all around car out there. - Auto Repair Near Me - Escondido, California

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Worst dealer you could go to. Not one person there knows what is going on. Air heads. Completely. Except their finance guy, cool guy. Do yourself a favor. Save a headache. Go somewhere else. Preferably a place where brain cells are required to work there. Got lied to time and time again. Ran my credit, told me I was approved, let me drive away, then changed all my terms a week later, and put me in a trade in situation where I had no choice. Was told opposite things by multiple people. They had to team huddled in the middle of my rant back to them in order for them to get their stories straight. Wild honestly. Fake too. Hope this helps! read more

Under new ownership!!! The Sales/Finance/Service departments are all filled with amazing people. HIGHLY recommend!!! read more

Aaron Ford of Escondido - Auto Repair Near Me - Escondido, California

Sales over Service. Of course the roll out the red carpet when you want to buy a car (no complaints for Julio my sales rep - very efficient) but man, if there is ever an issue with your car then you can forget the same level of service. My Mach e has an issue with the tint on the panoramic roof. Took it into service dept for them to inspect and send pics to Ford corporate. 6 weeks later and crickets. I've had to call up multiple times and only over once spoke to the guy handling my issue. He promised to get back to me with an update. But nothing. Left multiple voicemails. All unreturned. Call department manager and got his voicemail. No return call either. Will be looking for a different service dept. do not recommend. read more

Never again I will ever buy a car from them. I purchased a vehicle on Jan 2 still waiting for my license plates.Drove around with expired temporary plates that expired on April 1 . You call them get the run around talk to General manager said I will take care of it. Got pulled over by police explained the problem showed text messages and he let me go. I had doctor's appointment General manager Vishal sweet talker told me to take a Uber still waiting to get paid on that bill. I think my next step is take them to court and get the maximum amount allowed for this problem of getting a car from them. Stay away from this dealership be aware of the sweet talk and hidden charges . read more

Aaron Ford of Escondido - Text message to used car manager - Auto Repair Near Me - Escondido, California

Awesome awesome team . Soo happy with my purchase customer service plus plus plus high five to Alex Armando Jose ...: Alberto made my day, my purchase my surprise gift happen!!!! you are the best love team Aaron Ford thank you Alberto for faking to be our Lyft driver lol read more

Aaron Ford of Escondido - Birthday boy that received a brand new f150 Thank you Alberto - Auto Repair Near Me - Escondido, California

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Very disappointing experience at Aaron Ford Escondido today. Went there with my daughter to help her buy a car she found online. The salesman came back and gave us their lowest price which was over the list price! He blamed it on the manager and would not budge. False advertising! read more

Scheduled with Arshad Said to inspect/test drive a vehicle days ago. Confirmed the appt the night before, all good. Drove 3 hours to find out vehicle was "sold the night before" and "Arshad isn't scheduled to work today"...WTF! Who does business like that? It takes a phone call or a text, unfortunately the stereotypical used car salesman, hard to believe any dealership would want to employ anyone like that these days read more

After a very bad experience with one of Aaron Ford's finance managers, I am happy to say they did the right thing! The owner personally fixed the problem! When does that happen?! I believe the owners are genuinely good people and believe in operating an honest business. Every car dealer has a few bad apples working for them. I will buy our next car from Aaron Ford because I know they will ensure we are taken care of. I am very happy with our salesman Coleman and his patience helping us find a truck that checked all the boxes. We got the exact F150 we were looking for! Thank you Aaron Ford! You have a customer for life!​ read more

This seems especially unreasonable. I brought in my car for a warranty repair on a Wednesday, with the previous mechanic even providing the part number. They did not look at the car until Thursday, when I was told they verified the problem and that it was covered and had ordered the part, which would arrive Friday or Monday. They said the repair would be done the same day the part arrived. Cut ahead to Monday and I call in mid-afternoon to ask about the status of my car. I am told, oh, the person working on your car is busy with something else. They hope to finish it by THE END OF THE WEEK. The sudden shift from a day or two to hopefully only another week is incredibly frustrating. If they had been upfront about their service tech availability, I would have just tried calling other dealerships. Now I don't know what to do. read more

Shady business practices - they won't honor their advertised prices. I found a used car on the website at a decent price($26k), so I reached out to take a look. We went and test drove, then sat down with the salesman to run credit and negotiate. We said we were interested and the salesman came back from his manager's office with a price $1,500 over the listing. Typical car sales tactics of adding "options" we don't want. We left and let them know we were interested at the advertised price and 3 days later were ultimately told they couldn't sell it at the advertised price without their additional "options" because they would be losing money..... The whole time the salesman kept making comments that sales are slow - I wonder why! Takes 3 days to not accept a full price offer?! Don't waste your time unless you want to play their games - CarMax makes it too easy and there are plenty of used cars on the market. read more

Recently purchased a Ford Bronco from here and couldn't have had a better experience. If you're looking to buy a car ask for Sean. He's the best and he made this entire experience the best I've ever had at any dealership. He didn't pressure us once to buy the car. It was the first time I ever walked into a dealership and had zero pressure to purchase a car. No uncomfortable talks and easy to negotiate with. Everyone I interacted with was great and they didn't try to add any hidden fees or tricks on us. In a very shady industry, this is the one place I trust and recommend for people. read more

Very efficient service. Respectful and personalized service. Video texts to detail the actions taken. Very considerate of time when you are waiting for your vehicle. Friendly and well organized. Very satisfying. read more

Believe the reviews. I was at the Poway dealership. There is a lot of pressure to sell you a car. They actually were trying to sell me a car over the accrual cost by $2500!!. I negotiated the price down and got a 0% interest rate for three years. The service department is very bad. Our first oil change we got an appointment and had to wait 4 hours. They car started having a problem and had to be towed to their service department. They have had it for over a week and I have not heard of any updates. I finally decided to call them and could not get in contact to the service department. The first call was forward to the front desk and the person I talked to said there was no record of the vehicle being there. She transferred me to the service manager it rang for several minutes and said the person was unavailable and went dead. I called again, no answer. I tried a fourth time, but asked for sales. The sales person took down my number and I got a call from a person, I will not mentioned his name, but I was pretty angry at this time , but he offered not apologies. He did inform me the wait, with an appointment is down to only three hours also they were making progress. read more

UPDATE: Mike Tinsely, the Service Manager emailed me back today saying amongst other things, they didn't charge me for the week they had my Explorer and couldn't find any codes. I bought a code reader and found the problem in minutes. Take a look. I'm not a mechanic by any means. read more

The incompetence of the service appointment in scheduling an oil change went beyond the receptionist to an "advisor/manager" who wasn't receptive and didn't have any viable options after having been on the call for 10+ minutes. read more

Manager, Jason Jordan, is beyond FANTASTIC! His Customer Service skills are superb!! I recommend this dealership 100%!!!

Please do not go to this place to buy a car! I never received paperwork for my vehicle. No proof of payment on that day, no transfer of registration information. Nothing. They issued my plates as lost/stolen when they were in the car. No one responded with help, not the salesman I worked with, Coleman. Not the manager Mike, who looked me dead in my face and told another salesman to tell me he was too busy to talk to me. I hope he gets fired because his disrespect was disgusting. I, to this day don't have any paperwork on my car. Only the finance department would talk to me and said they couldn't even find my car in their system. So I stole the car?! The BBB will handle this. No stars if I could. read more

We just purchased our new truck from Gosch Ford in Escondido. From start to finish, this was BY FAR the easiest and most pleasant car buying experience of our life. Mike Castillo (worlds best car sales expert) did his research and found the exact truck we'd been looking for. He contacted us to show us a pic and info of the truck and even arranged to have it brought in from a different dealer just so we could see it. Further, the sales manager and franchise owner agreed to give us an extremely fair price and a fair trade-in value for the truck we wanted to trade in. Lastly, Omar in the finance department was AMAZING. Unlike other dealers we've worked with, that employ strong-arm tactics to puff up the invoice with extras we didn't want, Omar was professional, polite, knowledgable and made the finance office aspect of the purchase a quick, hassle free, dare I say "pleasant" experience From start to finish, the crew at Gosch Ford in Escondido were friendly, helpful, HONEST and FAIR. Our experience could not possibly have gone smoother and we highly recommend them read more

Aaron Ford of Escondido - Auto Repair Near Me - Escondido, California

Well, I am sad to say that after my purchase went so well, it was disappointing dealing with Gosch after my purchase. The service department needs to learn something about customer service. Had issues with service every time. The final straw was when I was charged for an oil change that was covered by my maintenance plan. It took them 6 months and at least 6 phone calls to get my money back. When I did get it ... it came in an envelope with no apology, just a check. A note, apologizing and an offer to pick up my next oil change would have done wonders for my attitude. This past month I found out why I will NEVER do business with this company again. I suggest you don't either. Matt Gosch sold me a 3rd party warranty on a brand new Shelby! I thought I was buying a legit Ford warranty .... he never offered me a choice. My fault I suppose for being excited about picking up my new Shelby and not reading everything more closely! Another customer mentioned the "radius" clause with this 3rd party warranty. They tried telling me I had to bring it back to Gosch if I was within 50 miles ... I asked exactly where in the contract it mentioned that and they couldn't tell me. I showed them that I can bring it to any qualified mechanic. Unfortunately, my car had to sit at Ken Grody for weeks while Gosch, Grody & the 3rd party warranty worked through the BS!! You have been WARNED!! Forget about transparency, they are trying to nickle and dime every customer that walks in the door. Stay away!! Better dealers out there .... read more

I was nervous going here due to bad reviews but I had a great experience. Brought in my e350 ford chassis on winnebago 24 foot rv. They turned out diagnostic and repair (worn pulley, tensioner and serpentine belt) in 4 days. Adam was amazing, will definitely work with him again for service on my Minnie Monster. Thanks Adam!! read more

This place has gone significantly downhill since Gosch sold to them. We bought a brand new car from them. The salesman actually dropped the f bomb several times during the transaction. We brought my son's car in for an oil change. They said there was some sort of oil leak. So we got that fixed at great expense. When my son picked his car up, they said the check transmission light was on. Which seemed kind of random since the transmission seemed to be working fine. So we brought the car right back, on a Tuesday. By Friday, they still hadn't looked at the car at all. They knew we were in a major time crunch bc my son was moving out of state, and needed the car shipped that week. You can't reach anyone in the service department by phone. But I found a text feature that worked. On Friday I texted and said I needed to talk to the service writer about why the car hadn't been looked at. The text associate was very polite, and passed all my info on to the service advisor, who never called despite our pleas about the urgency of the situation. So we decided to give up and take the car to a transmission shop. My husband picked the car up that Saturday, and despite having been dropped off with a half a tank of gas, the car was completely empty. We got it filled up, but that was pretty weird. Just like the transmission being perfectly fine, but after they worked on the car, the check transmission light comes on. We will never use this dealership ever again, either for a purchase or for service. read more

Horrible service. Took it in for warranty work on a Ford F-150 I bought at this dealer in 2017, had an extended warranty that was 10 years - 100k which was not honored. The maintenance rep, Miguel Leyva was horrible in communicating and not escalating the issue when asked multiple times. I asked for his supervisor multiple times and was told it was not possible to speak to anybody. I paid $3k for the extended warranty that covers nothing, and nobody did anything in trying to resolve or assist me. They treat you like crap to say the least. Word up to new buyers, don't buy any of the extended warranty BS, go to a different Ford Dealer in the county. They'll take advantage and sell you a basket of lies. THE MAINTENANCE REP EVEN HAD THE AUDACITY TO NOT SEND ME A REVIEW LINK. THEY ALWAYS BEG FOR THEIR REVIEW. - H.D read more

Excellent dealership and service center! The team at Gosch goes out of their way to bring quality and peace of mind to customers. We had our vehicle serviced there from 9/13-9/14 and the team kept us informed during the multipoint vehicle inspection by sending videos explaining each part of the process--fluids checked, tire tread, etc. Michael Clark within the service department is especially helpful. He was communicative during the entire service appointment and even made an additional effort to get our vehicle washed at the sales department because there was an issue with the washing equipment in the service department. The transparency by which Gosch Ford communicates with customers is unparalleled in any vehicle servicing experience I've had. I'd highly recommend this location, in the heart of Escondido Auto Park. read more

I trusted Aaron Ford of Escondido to take care of the lift gate mechanism not working correctly on my Ford Edge. Background: I purchased this Edge from the same building 2 Ford dealers ago. Now Aaron Ford... Kathy Roxas, the "Service Specialist," did NOT deliver! She knew the day before what the Edge was coming in for, Kathy Roxas should've check to see if the electrical technician was going to be in. Aaron Ford did a, valet service, at 7:30 even thought they scheduled my appointment for 7am. They were also late picking up the car.... Kathy Roxas kept the car until 12 and nothing was done because technician was not there or whatever sad excuse they gave me. So, just be aware if you get Kathy Roxas, because she is not thorough and will waste your time. Lastly, I took my car to another shop and told Ford, I would make a review of their Service Dept, poor Customer Service. Kathy Roxas never came to counter to account for her MISTAKE or at least to apologize.... That said a lot! For me, Never Aaron Ford of Escondido. They have a Yelp rating of 2.5!!! read more

Ford service used to be great when it was gosh four and it has completely gone downhill ever since then. Unfortunately this dealership has retained some of the prior employees and/or mechanics can I get the parts service luckily I have sold off my last Ford vehicle and not plan to buy anymore again unless I move near a good Ford dealership. Not only was the service subpar they didn't even really fix the problem and they are such a hassle to deal with I just never went back and I just sold off my mustang purchased a brand new Acura as I always have gotten great service from them and continue to do so. I did try to purchase a new Mustang and the dealer markups are all over the place. The sales person said well this is not marked up but when you have $5000 of paint protection and the proof Lugnuts and carpet protection that should all come out to about $800 they charge $5000 for it I called that a markup. But whatever I have sold my last Ford and never plan to go back there unless some other company has bought it and has gone through a major overhaul. I love that there is so many dealership to from here in town and moving from a small town with no dealerships and give me a lot of selection and quick easy service from my house. I will be shopping for a vehicle for my 15 year old daughter and more than likely it will not be a Ford. This is unfortunate as I love the mustangs specially the GT 500 or Darkhorse but my daughter needs a cheap reliable vehicle probably will have to go with Hyundai. I've never dealt with their service or even owned a Hyundai but they seem to have a good warranty. read more

They have left me hanging for over 6 week's waiting on warranty service work on my truck for a transmission service bulletin. It took a week to make an appointment and for them to have my truck for 3 days, only diagnose 1 of the 3 problems and then give it back to me until they feel like calling me back in i guess - total trash I will not be trading my Ford in for a new ford if i cant get it serviced and when its time to replace the wifes car, it wont be at a gosch owned dealer. I guess they have so much business that they don't care about people who spend $70k on a truck enough to fix it. I haven't been able to comfortably drive on the highway as the truck violently shutters and shakes trying to stay in 10th gear to the point of losing throttle read more

Had a great experience buying a used car. Had some questions about transmission performance and was told it's "normal" , inspected by experts, etc (Ford Focus dual clutch automatic). Less than 1200 miles later the transmission is shot, more expensive to replace than I paid for the car. I take full responsibility for buying the car but these guys wanted no part of trying to help me out. Discounted labor, the best coupon possible, nothing. Just "sorry". read more

If you plan on buying a vehicle from this dealership make sure you do your research on the vehicle and know all features that come on the specific model number you are buying. Sean Sweeney and the GM Vishal Sharma assured me in writing that my vehicle had 360 degree cameras and that they were not enabled due to a chip that was delayed in manufacturing by Ford. I have since been told by service that my particular model has the hardware installed which is why sales made the mistake. They were trying to assist me and mediate between sales and have been unsuccessful in getting sales to commit to address the issue. I have emailed Sean, Vishal and another sales manager Mike Perez countless times over the past few months and have no response from any of them. I'd be very cautious with anything promised from this group and look at other dealer options in other cities. read more

I beg you guys to go anywhere else. Any negative stereotypes towards dealerships are basically an example of Aaron Ford of Escondido. After a year of back and forth with the company, I was finally able to lower my extremely high payments and got a settlement due to how they took advantage of me. Please go anywhere else. 2024 doesn't mean your loan is 100% of the car price. read more

The best service experience ever at Aaron Ford Escondido. Adam Myers, thank you for the exceptional service you provided during my recent visit. You went above and beyond my expectations, and I truly appreciate all your help to find the problems with my Mach E. Your professionalism and care made a real difference, and I won't hesitate to recommend you to others. read more

Take your money else where, we paid for "the works" which includes oil change, fluid top off and tire rotation we got the car back with oil leaking, nearly empty transmission fluid and windshield wiper fluid also the tires were not rotated, reason we knew this was because a tire pressure sensor was broken on one of the tires back in August (front passanger) and it is still in same spot on vehicle! Because they have video they think they have proof ! They clearly took tire off and put it right back on without rotating! Don't waste your money ! Terrible Customer Service ! Oil Filter was not put on correctly they did fix and admit to that but that was all ! We have been customers here for yrs it seems now that it has changed ownership things have gone drastically down hill and know one wants to be held responsible! read more

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This dealership is the worst. Since taking over from Gosch Ford they have been awful. They promised to have your car work completed and then failed to notify you that it is not done. What was promised for one day turned into four days. No explanation, apology or accommodation was offered at all. Stay away from there. Don't even think about calling, because they rarely answer the phone. If you do get someone to answer they promise to call you back, but they never do and you have to try calling again. This new dealer is not going to last very long doing business like this. read more

Came in to sell my car yesterday and was shocked at how quick and easy the process was! Was in and out of there in about an hour!

This is a horrible dealer don't buy anything from these crooks especially The sales manager Josh this dealer botched my title and registration they don't care and won't even call back to fix the issue stay away they don't care about customers read more

Found a used Jeep Wrangler on their site. Drove to the dealership. Parked my car and met Carlos. Super friendly guy, very personable and warm. The type of greeting you want when you step onto a car lot. It was his third day on the job. He was amazing. He located the vehicle and took me and my daughter to the car. We drove it, he answered my questions and was uber professional. The dealership looks great, they present their inventory in a super pleasing manner. Both my daughter and I got the sense that they genuinely cared about their work and wanted to deliver a quality experience which they did. We had been looking for a Jeep for a long time and visited a lot of sites and private sellers. This experience stood head and shoulders above all of them. After deciding to purchase the vehicle, Carlos introduced us to Sabrina. She was equally as awesome. She made things simple and removed the friction from the typical car buying process. The price on the car is the price I ended up paying minus a small discount for something I brought to their attention on the rear bumper. Again, no back and forth, no negotiating, very transparent and open process. I cannot say enough positive things about both Carlos and Sabrina. After finishing with Sabrina we waited for finance (approx 15 minutes). Went to finance and finished procuring the vehicle another 15 minutes. It was a simple, relatively fast and pressure free. They delivered on all the things I communicated to both Carlos & Sabrina that were important to me as a consumer to purchase the vehicle. I highly recommend Aaron Ford of Escondido! I would suggest they purchase a new ribbon. The one in the picture is a bit pancaked. :) read more

Aaron Ford of Escondido - So Happy with the purchase and experience. Might want to buy a new ribbon for photos. :) - Auto Repair Near Me - Escondido, California

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We showed up for a 10 am appointment a little early. My mom (80s) needed an oil change and a smog check. Easy. After three hours of waiting, I asked if we would be done soon. "yes," replied Jimmy, the unattentive and dismissive service rep. "We'll call you." "We've been waiting in the lobby," I said. The empty lobby sat vacant of customers, and we waited. After six hours, I spoke to the manager, who was kind, and he went and retrieved our car. Who cares about the overpriced receipt? Or the lack of courtesy on the serviceman's behalf. I care that my mother, who is over 80, waited for such a long period. "It was the smog," replied Jimmy. I believe our car sat in their parking lot, and nobody cared enough to come and tell us. We will not be back. We will not purchase our next car from them. I told the manager this, and he did apologize. The only person that did. read more

Asking about trading via email. Response received hours later and it was not the person I originally emailed. This individual made it seem like I was wasting that person's time. I do not think they understand the concept of customer assistance. Go to a different dealer. read more

I was going to give these guys a four-star review based on my experience buying a new Ford Ranger there recently. I've been spurred to knock off a few stars, consequently. The Great: Josh Jamison handled the Costco Buying Service inquiry and set me up with a great price on top of existing end-of-year incentives. He knew the Ranger inside and out and quickly got Android Auto portions of Ford Sync working with my phone, etc. Five star experience, definitely. The Fair to OK: 60 minutes from arrival to sale, yaay! Then 1.5 more hours to wait for "finance" and to get the typical sales pitches about extended warranties and whatnot. I only wanted to finance the truck for one month anyway, but apparently even if you want to pay cash, you gotta go through "finance." The Worst: Today I received the Notice of Contract Cancellation letter I put under photos. This is after already seeing that my bank is managing the loan, has sent notice of first payment, etc. I called and was informed that the letter was a mistake. I trust it's not because I refused to buy any add-ons and their commission off of what's going to essentially a one-month loan isn't much. I've asked for another certified letter to cancel out the Cancellation letter. While I really like the truck, perhaps there are New Year Clearance specials that beat what I paid for at Gosch, and I can simply return this one for the full refund. ** update, a few days later: still no written, signed response from Gosch Ford that rescinds their Notice of Contract Cancellation. But I'm getting spam and sales calls about buying a new vehicle from them. Meh. ** TL;DR: Great deal on a truck, great salesperson, but sadly typical sketchy car-dealership behaviors ruined the experience. read more

Aaron Ford of Escondido - Letter they sent by "mistake." See my review. - Auto Repair Near Me - Escondido, California

I tried to resolve this issue directly with Aaron Ford of Escondido, but after multiple unreturned phone calls and emails, I will post my experience. Firstly, the sales team I dealt with was great, which was the only reason for not giving a one-star rating. Julio and Alfonso were the real deal. Easy to work with and no pressure. IF you decide to go to Aaron Ford of Escondido, I recommend talking with those employees. My issues are with the finance department. Either they have absolutely no idea of the products and services they are pushing on people, or they willingly omit information and lie when directly asked. While they were giving me the sale pitch and information about a maintenance plan, I asked specific questions, and they replied yes, that will be a service you receive. I even asked for the maintenance schedule of the vehicle I purchased, and he said everything you want will be covered. I said excellent and signed up. A few days passed, and I was able to take a closer look at the contract and get a hold of the actual maintenance scheduled for my vehicle. The main services I signed up for the maintenance contract would not be serviced until after the contract ended. I called another Ford service department to ask if they would perform the services earlier, and they said not under the maintenance contract and that I would have to pay for it if I wanted it sooner. I tried to call and email my finance manager several times. No response. I went to Aaron Ford of Escondido to cancel the contract. The finance manager admitted to receiving my emails. I told him I wanted to cancel the contract since he either had no idea about the products he was pushing on people or outright lying to people. After a back and forth, he finally gave me the cancellation paperwork. Next, I asked several questions about the extended warranty. He said he would have to talk with his "Ford ESP Guy" and would be in contact with me. As you can imagine, he never contacted me. I emailed and called with no response. I emailed general managers with no response. I am absolutely beside myself that they refuse to get back to me. IF you decide to work with Aaron Ford of Escondido, I would proceed cautiously. Ask your questions and get the information in writing before you sign up for anything. I will update my review if they make it right. I am not holding my breath. ***Update*** 1/30/24 Aaron Ford replied to my review as seen. I sent an email to that exact email address on 1/9/24 with no response. Now they want me to send another email so they can ignore that one too? I will send the same email to the same address and see if they reply this time. read more