Gator Tech installed (and later upgraded) our CCTV surveillance system and alarm system. The price was competitive, the technicians were on time, respectful of our home and schedule and did a clean, professional job. The systems operates as described in our discussions. We also use Gator for the monitoring of our security system and have found that service to be very good. The monitoring also qualifies us for an insurance discount! Highly recommended! read more

When I built my house 8 years ago I had a local company install my home theater system and music throughout the house. I have forever had problems with the system, Control4, which needs constant stroking and servicing. Right before the pandemic the company who sold me the product and serviced it went out of business. I was in dire need of finding a company who could get me back on track, think messed up TV during the pandemic! Nobody was willing to come in and help since my system was a mess and it wasn't their mess. Fortunately, I found Gator Tech. and over a period of a year they came out on several occasions to fix the errors (which were many) and streamline the system. It was not cheap but it was done to my expectation and satisfaction. Mario has been the main technician at my house working on the system and let me tell you......Mario is great! He is so experienced, knowledgable and brilliant in his work. I am very fortunate to have had Mario assigned to my house project. I highly recommend Mario and Gator Tech to assist in your home theater needs. Thank you Mario and Gator Tech! p.s. I do not recommend Control4 if you want to stay sane and within budget. read more

We had them install a home security system on our new house a few years back. At the beginning it was going off several times a day and took several months to get all the kinks out. We barely used the system, unless we all left the house for a long period of time. This last July 4th we left for a long weekend. The alarm went off around 8am and we didn't get a phone until 1pm. Literally. The police didn't check the property and neither did the security company. Absolutely pathetic. What the heck is this alarm for if they won't do anything? Call us 5 hours later to let us know it went off and there might be someone in the house. 5 hours is plenty for someone to do a full house robbery no? Thank god the window sensor was just messed up and everything was OK. Definitely finding a new alarm system company asap. Wouldn't recommend them to anyone. read more

I was given a time frame of 8-12 for a house call. Pretty typical but annoying - I was told I was the 2nd appointment of the day. The tech called me at 8:55 - let my house phone ring 2 times and hung up. I called him right back (4 times) and he did not answer. I left a message as well. He finally calls me at 11:27 and tells me he has another service call and then he will come to my house. I told him no thank you cause I had been waiting for him for 4 hours and I had to get to work. Why let the phone ring 2 times? Why not answer your phone when I called back so many times? He then acted totally clueless when I asked him these questions....... What a waste of my time. Learn customer service people! read more

As new home builder in Town of Hillsborough, my clients and I expect nothing but the best in service, quality and performance. Gator bundles electrical, A/V, home automation and security into one company and delivers on customer service, knowledge and support after the installation. Home automation is never as easy as the manufacturers lead you to believe. With Gator we have worked through the most complex of Lutron situations (an entire Lutron system specifically designed to run a house for Shabbat) and integration with low tech third party manufacturers with Savant to control pool equipment. Try and find that anywhere else. If you are looking for an incredible deals on TV and A/V equipment, then go online. If you are looking for expert installation and service then call Gator. Gator is on my speed dial, and will remain there for my clients and I! read more

Shai and his team are terrific--very professional and knowledgeable. We did a complete rebuild of our home and the workmanship, design and installation were excellent. Subsequent service and follow-up have been prompt and quite responsive. We are very happy! read more

Pros: (1) The company offers a comprehensive product lines covering home security system, security monitoring, sound system integration. (2) Sales are responsive. Cons: (1) Things pretty much go down hill after sales deal is closed. It took more than half a year to have a malfunctioned video equipment replaced (out of stock). It took several times of malfunctions before they are willing to replace an ill-function image recorder. (2) The equipments are over charged. They are order of magnitude of lesser quality (image resolution, recording ability and data limit)) compared to more tech advanced competitors like DropCam (acquired by Google/Nest), yet order of magnitude more expensive. (3) Less than two years after installation, I got periodic problems with the video camera - mostly related to failure to record when motion was detected. The image sensor has perpetual issue with battery that the technicians could not fix. After multiple attempts to address all the issues in vain, I had stopped caring to fix them. I bought additional Nest cameras to back up the malfunctioning Gator Tech products, and Nest products have been working great. read more

Gator Tech assisted us in the technology/AV architecture and integration of our remodel in Portola Valley. They were very knowledgable and were always ready to make a trip to out to get the job done even coordinating around other sub-contractor schedules like electrical. Shai who was my contact person not only advised me through this process but also helped coordinate installs/set up with my general contractor. He has now become more of a friend who really cares about getting us the best solution for our home. They also helped install our 4K 70 inch tvs :-) professionally. read more

Gator Tech Integration - Electronics Near Me - Menlo Park, California

More than 6 calls over two months and no response! They did the original wiring in the house purchased from the builder. I wanted them to install home projector system because they are familiar with the work . I was told someone called Jessica Cox will return my call. No response. Call next time - given her cell number. Left messages no response. Called after two weeks - finally got hold of her. She says in the middle of something - will call back. Have not heard from her. They do not want our business so do not bother to call them! read more

My husband and I have been thinking about getting an alarm system for awhile. We finally decided to take the plunge. While we met with a couple competitors, I didn't like that we would basically be renting the equipment. With Gator Tech the equipment is ours to keep so if we decide to move the alarm could be an added bonus to new tenants if we decide to rent or sell our home. I met with their sales rep who was very knowledgeable and explained all of our options. There wasn't any pressure which meant a lot to us. We were able to have our system installed within a two week turn around. Our technician was also very friendly and patient with all of my questions during our walk through. Once he left I felt confident in our new purchase. It's only been a few short weeks but so far we are happy and glad we chose to go with this company. read more

One year on, the problems continue - and since the warranty coverage is over now, the system is now sitting idle/ dysfunctional - I now run my thermostats separately, have installed FrontPoint home security and will be seeking help elsewhere. The home systems integration is extremely fragile/ brittle as it runs on wireless, there is no way of managing Apple iPad updates and the black box-Apple TV-Wifi settings can only be changed/ modified through a Control 4 dashboard that works only on a Windows machine (they never tell you that!). Gator Tech field technicians try to do their best, but the company and the management seems completely oblivious and unaware of customer issues. My suggestion (after $15,000 upgrade has resulted in a non-working system) - just don't use this company for anything. read more

The alarm system has NEVER worked. The alarm would go off at all times of the day and night. The police came out many times and we were fined. I agree with the other comment that this company is absolutely pathetic. read more

We hiredt his company to wire our new home for sound media and alarm throughout. We had nothing but problems with all phases including defective wiring. It took a lot of calls and pressure to get things completed and working and finally another competitor to get the systems working without the bugs. Would not refer them or use them again. read more

These reviews are amazing to me I'm going to have to guess that most of the time reviews are witten because of bad experiences. I've never done a review before but I have had such a positive transaction with Gator Tech I thought I owed it to them to write a review. I am a general contractor and the developer so my requirements might be different than most. From the start of my experience with gator tech has been nothing but professional. As a builder it's such a benefit to have someone who does your low-voltage,your alarm system and your electrical system all in one. These guys have done a very good job for me. I'm about 90 days away from completion of this home and I will get back to you with the final results. Everything I've experienced so far has been positive and very professional and I would highly recommend them. Ps I am not easy to please. read more

I was lucky enough to work with this company. The work they did on my house was amazing. I am very satisfied. I recommend you check them out, they have my approval. They will not let you down. read more

I have now used Gator Tech Integration for two separate projects, on two different homes. I will start by saying that I have high standards for anyone the steps foot in my home. The fact that I have used Gator Tech Integration for two separate projects speaks volumes about the quality and integrity of their work. In our first home we had an entire home theater system installed and then later added a flat screen TV to our Master Bedroom. In both cases, the Gator Tech Integration team were meticulous in their work and clean-up. To be transparent, when you are putting together complex electronics that involve structural challenges, hard wiring, wireless connectivity, and desperate brands, there is always a chance that things will not work right off the bat. However, it is how a company responds to any potential issues that speaks to their credibility . As I mentioned before, Gator Tech Integration came through in spades. Had it not been for the timely follow-up and professional manner in which all aspects of our first project were handled, we would not have entrusted them with a complete remodel and addition to the home we recently bought. In regards to the second project in which we enlisted Gator Tech Integration 's services, they went far and beyond expectations. They worked in conjunction with our General Contractor's preferred electrician, installing a complex wiring plan that only a company with their expertise could handle. They went as far as pointing out suggestions that we candidly had overlooked. Had it not been for their keen eye and expertise, we could have made mistakes that we would have kicked ourselves for as long as we lived in our new home. I can't say enough good things about the quality of work, the integrity of all Gator Tech Integration staff, and the personalized level of service. I would call them for the next project without hesitation. read more

Gator Tech integration was chosen to design and install a complete Audio/Video system, Lighting Control, Environment Control, Video Surveillance and Security system, for our new home. All systems are based on state of the art programmable platforms. Throughout different phases of our construction project, Gator team demonstrated professionalism, flexibility and dedication to resolve all issues. All systems are working harmoniously and we are very happy with the outcome. Moreover, we receive excellent customer support beyond construction completion. We recommend Gator Tech Integration to anyone. read more

I had them install a new home theater and complete audio system during the renovation of our house. Their customer service is outstanding, with knowledgeable, friendly staff, and their product selection is decent. There's only been one minor problem with the controls, and they immediately sent someone over to show me how to use it properly. 5 stars, easily. read more

Highly recommend Gator Tech for home tv systems. They were recommended to me as the best when my old flat panel plasma TV gave up. They did everything from recommending options to complete installation and training. Great team, knowledgeable, pleasant, patient. Recommend them highly. read more

I have used several structured wiring companies in the bay area for various project, but not one of them was as thorough as Gator Home Tech. I have interfaced with a variety of people: the owner, Vice President of the company, VP of sales, wiring technicians, as well as the office staff and each of these people have been absolute professionals, true to their word and detailed in their advice. I honestly feel like they have my best interests in mind when doing the alarm, audio, video, and home networking at my home and my friends homes. Their advice is tailored to my needs and not once have they tried to up sell me. Another thing that surprised me is that they do several on site walk throughout to make sure all the wiring is correct and perfectly symmetrical. This is very important so that everything looks just right when the wall are sheet rocked. I highly recommend these folks. read more

Terrible, built a new home, everything was an extra regardless of what the contract was. Ended up kicking them off the job and hired someone else. read more

bad sales agent, he was careless. unfocused, they don't care about their customers, stay way!, i was only stuck with them through my builders when they installed the TV connections they did it opposite side of the wall , as the house plans were mirror image even though I i brought their attention, they said don't worry about it , and still messed it up , to fix it they wanted to charge me again? read more

I do not recommend working with this company. I was a customer for almost 5 years and when my system had a problem they were not able to figure it out. They have charged me for parts and refuse to refund me. The problem was something complete different, which I was able to figure it out myself later on. For about a month, I was very worried that someone was trying to break into my residence. My system was trigged many times, including in the middle of the night. Very very disturbing , but Gator Tech act as they didn't care at all. Two technician came to my residence, but none of them were able to find the problem or provide me a solution. They insist the problem was the sensors, which has nothing to do with the problem. I have tried to talk with the manager, send e-mail, left messages and he never replied to me. Horrible service and customer service. Better options are available, do not waste your time and money. This company doesn't is not reliable. You will see that is not worth looking at all the reviews. read more

Had a meeting with Jessica one of their sales reps. She was very helpful in showing me the options I could purchase. I told her my wife and I would have to talk about it. She said she understood. So I talked with my wife tonight about our options and we will be calling back Jessica to finalize. I look forward to posting about their progress. read more