We really appreciate the excellence of AC PROS. They initially helped us when our AC went out (on a holiday weekend of course). My husband was impressed and signed us up for continued service, which we are glad to have. We've had work by Ryan, Doug and Ethan and all have been absolutely first rate, helpful and nice as can be. Highly recommend them! read more

AC Pros is the best company I have ever dealt with for my plumbing and AC needs. They have taken care of my home and a retail building when I had one. Doug P. Is wonderful and on top of everything. read more

I have used A/C Pros for both AC and plumbing issues. Doug is an experienced plumber and always does excellent work. He explains the problems and gives advice on what more work needs to be done later. I will always depend on A/C Pros, and will recommend them to family and friends for plumbing and A/C. read more

AC Pros have been doing my HVAC and plumbing work for several years. I have their service plan and can count on them to be honest and forthright with any needed repairs or parts. Ryan does the HVAC and Doug and Ethan did the plumbing work. Very satisfied. Highly recommend. read more

I recently had two HVAC systems installed. I asked several HVAC professionals what system brand they would install in their own houses and they all said Goodman, which is manufactured in Texas. On the Goodman website are listed some factory-trained installers, and AC Pros Air Conditioning & Plumbing was located near me. I was impressed with their company's professionalism. The installation was performed by Ethan & Preston who did outstanding jobs. A few days after the installation, AC Pros sent Doug to inspect the installation with a different set of eyes. He spent several hours looking at the systems to ensure that there were no issues. Back in the office, Lisa found answers to my questions, usually calling back within minutes. The installation included two years of free checkups. I would recommend AC Pros to anyone considering new residential HVAC systems. read more

AC Pros Air Conditioning & Plumbing - Goodman HVAC system with optional Aprilaire filtration. - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

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During my yearly maintenance Doug let me know to prepare for end of life on my water heater over a year ago. Recently it started acting up and ultimately died. AC Pros, specifically Doug, came out same day and installed the new one. As always he was thorough so all the 'attachments' were put back in place and all is working great. I was given a choice of two brands to replace my water heater, but the A.O. Smith that they originally recommended lasted seven years and I never had a problem with it so I opted to get the same kind. I liked that I could choose a warranty that covered either just parts or parts and labor in two different time frames. I also like that Doug is always honest about what my specific needs are I don't pay for something I don't need. read more

AC pros has always been my go to for AC help. They have been on time and arrive on schedule. They have diagnosed the problems and fixed them as fast as they can and at a reasonable price. I would recommend the yearly service plan so they can come by twice a year and do a basic check up to catch anything before it goes bad. This has saved me some big expenses from massive failures before they happened. read more

Hi AC Pros helped put in a new AC for me and really hit all the marks for good service without any headaches. Took a single day to do the replacement as advertised. No complaints from me. This is the second time I've used them for ACs. Great repair technicians and customer service. read more

Great experience! From Lisa helping us set up the appointment to Ryan (HVAC tech) coming in and diagnosing the issue with in minutes.(my unit was down but turned out a fuse was burnt out) Overall extremely satisfied. There is always some hesitation when calling a company that you are unfamiliar with but glad the ratings/reviews are spot on. read more

We've had AC Pros since June of 2023 and they have been nothing short of excellent in all regards. Their entire team (from technicians to office/scheduling staff) is top notch and exceed expectations in the area of white glove customer service. We've had a few issues with our air conditioning/heating and they are always easy to get a hold of and very quick to come out. They are so accommodating and will make every attempt to squeeze you in same day. Lisa whom I've dealt with in scheduling/office is the absolute sweetest most competent woman. Ryan who has come out to service our units most often is a stellar guy as well - super professional, personal, diligent in his work and always arrives on time. Two just all around solid human beings. In a day and age when white glove customer experience is often lacking, AC Pros continues to blow me away with how awesome they are. When things go wrong with such units, the last thing one wants to deal with is incompetence so if you're looking for an incredible experience through and through look no further. You will not be disappointed! read more

Ryan from AC Pros came has been performing routine maintenance on our HVAC system for 12 years. They installed a new system 2 years ago. Ryan comes spring and fall. He always contacts us to let us know he's on his way. When he arrives he is professional, knowledgeable, time efficient, and we are more than satisfied with both our HVAC system and with Ryan's support. read more

I've been using AC Pros for the last few years and every aspect of their service has been excellent. I HIGHLY recommend.

Doug and Ethan arrived promptly to give me a quote on a new water heater. They were knowledgeable, friendly, and professional. Great communication with the office about scheduling time and the arrival of the technicians. read more

Great and honest work.....Received 4 quotes from 4 different vendors and there were cheaper solutions, but I wanted someone around when things didn't go as planned.. read more

I just had the best experience with AC Pros. I panicked as I noticed my AC stopped working on a Friday, a little after noon. As I was on hold with the last AC company that helped last year (who I liked but knew didn't do day of appointments for me last year), my friend recommended AC Pros. I went to the website and was floored seeing them advertise Same Day Service Availability. I hung up, called AC Pros, spoke with a very friendly and helpful agent who got me a day of appointment right away between 1 and 5pm. Ryan arrived within two hours of my call. He was friendly, knowledgeable, diagnosed the issue very quickly as a drainage issue. He was in and out in 30 minutes. He answered my questions and gave me some maintenance advice, didn't try to upsell me. I found the price (especially for a day of service) very reasonable. I can't recommend AC Pros enough. They saved my day and weekend. read more

I called because my AC wasn't cooling the house like it should. They charged me a $125 service fee for the technician to come out for less than 5 minutes. He told me I needed to replace the whole unit which was not true. He never even went into my attic where the AC was to check for a leak. Definitely will not be using them again! read more

I had a water heater leak and within 24 hours Doug showed up to do the job. He said it needed to be replaced, gave me a quote and told me he would be back in 2 hours with a new water heater. Doug was very polite and friendly. Mark showed up and assisted Doug. Both were very professional and could not have been nicer throughout the entire process. Doug said it would take 4 hours to install the new water heater but it was done in about 2 hours. They did a great job. When he finished Doug told me they did not have the water heater I had ordered in stock so they installed the top model of GE water heater they carried for the same price. Woohoo! Good guys and a good company. Ed Gensweider read more

Mark, Noah, Preston, Ethan. Superstars. These folks swooped in quickly, gave honest assessments, did swift and excellent work, and had great communication the entire time. I hope that neither I or my renters have an HVAC emergency again, but I know who I'll turn to if we do. read more

I have been a customer of AC Pros for the past 7-8 years. They installed a three unit system for me and have maintained it with little to no hassle ever since. Have been very happy with the service and response times. read more

Mark was the most impressive AC tech who has ever come out to service our unit. He was professional, courteous, and highly informative. Mark gave our AC system a very thorough check and provided photographs of all current system reading so we will be able to see how the system changes over time. He has clearly been in the industry a long time as he was able to share both general and specific information on our 2 units (very new and VERY old) including telling us how to identify stress in each unit before it becomes a full blown problem. On top of all that, he replaced all the AC vents filters, a first for us and a clear benefit as we are too short to reach 2 of them without a ladder. ASK for MARK to be your technician, he is truly gold. read more

Scheduled HVAC maintenance and thermostat install. Very responsive via email right off the bat. Michael Anderson was my technician. Called beforehand and arrived exactly on time. Wore a mask and covered his shoes in the house. Did a great job explaining what my 10 year old system needed and replaced a part that needed replacing on the spot. Very happy with the experience and will be looking forward to working with them again. 8/17/21 Update: Doug Peterson came by today for water heater maintenance. Punctual, professional, a very clear communicator. Couldn't be happier with the service. Very good communication from top to bottom. They do a great job of telling you potential issues and replacements you may need to make without the annoying, hard sell. Highly recommend AC Pros! read more

Fantastic work. Very detailed and thorough on our bi-annual checkup. Mark did a great job explaining things to keep us informed of possible future repairs. read more

Michael with AC Pros was out yesterday to do maintenance on my AC system. As always, he was helpful, did a good job, and answered my questions. This is, I believe, the 5th or 6th time he's been out. He is a good technician and he's with a good company. read more

The best, friendliest, knowledgeable and honest hvac service company out there. Mark the technician is extremely friendly, knowledgeable, as well as a very affable person. My favorite HVAC service by a landslide read more

Ac stopped cooling , they had me up in running quickly . They have done a couple things in past six years very satisfied . Don't need them much because there work lasts . read more

The upstairs system in our new (to us) home was old, in pretty rough shape, and needed replacing. I wasn't able to reach an HVAC company I had worked with before, so a friend recommended AC Pros. The office staff was responsive and helpful in getting an initial appointment scheduled and throughout the entire process of replacing our old system. Mark and Michael came by, checked it out, and agreed it was probably time for a new one. They also thoroughly inspected the downstairs system and provided a report with pictures and stats, and talked me through the important ones. They promptly provided a good range of options for new systems at different price points, efficiency levels, and so on. I had a ton of questions, and Mark was incredibly patient and knowledgeable across multiple phone calls while I weighed our options and what else we could do to improve the efficiency and air quality of our home. On the install day, Mark, Michael, and Ethan were all friendly, polite (despite being crammed in our tiny, tiny attic), and went above and beyond to make sure everything was done right and that the new system will keep us comfortable for many years. From the level of detail in the initial inspection to the follow-up after installation, and everything in between, I feel confident in the work they do--and they stand behind their installs and equipment with a solid warranty and regular check ups. read more

My hot water heater needed needed a pressure valve replacement. Doug and his helper who came on the second part of the job were very professional. Doug explained in clear language what the problem was and what needed to be done. He later came and replaced the outside pressure valve to the main water supply. I will be sure to use Doug in the future for any plumbing needs. Alan Scott read more

Doug just serviced our two water heaters and did an excellent job. He was courteous, neat and efficient. We are fortunate to have him as our technician! read more

We called AC Pros AC & Plumbing to fix a water leak in our home. Doug and his crew were very professional, knowledgeable and explained everything as needed. We will definitely call AC Pros in the future. read more

Everyone at AC Pros HVAC is sooo nice and so good at what they do! The word I think of that describes them is "teamwork". Thank you!! read more

Doug was very professional and efficient. We had several plumbing issues to address and he was able to handle them all.

Routine semi-annual maintenance service. Michael arrived early, was thorough and professional. Discovered a problem with the upstairs unit that required replacement under the warranty. Very pleased with his work. read more

AC Pros replaced my furnace and air conditioner last year. Their tech guy Mark just finished the annual FREE checkup of the furnace. He was outstanding. He explained everything he was looking for, why he was checking it and what he found. He was a very friendly guy. I really can't say enough good things about this company. They are professional, kind, courteous, reasonably priced and all of their techs are highly trained. When it came time to replace the units, they explained the pros and cons of several models and helped me make an informed decision for my home. I couldn't be happier! read more

Have you ever had an A/C repairman tell you what the problem was over the phone and how to fix it yourself? I never had either until today. My first experience with Noah Franklin, owner of A/C Pros was last September when my A/C stopped cooling. The previous repairman that I called told me I needed a whole new system for $13,000. I called A/C Pros for a second quote. Instead, Noah found the problem, a leaking coil, and pointed out that the coil was still under warranty. He obtained the replacement and installed it for less than 10% of the other quote. Today's problem turned out to be a clogged condensate drain. I texted Noah last evening, and he told me what he suspected. I have been able to use my shop vac to keep the condensate level down and keep the house cool until Noah's crew came today and fixed the problem. I highly recommend A/C Pros. read more

Doug Peterson and AC Pros in general have got to be some of the best in the business. Thorough, highly educated on solutions, and on time. I couldn't have asked for a better company for HVAC and Plumbing advice done right. Thank you Noah, Doug, and the AC Pros team for your professional services. Travis read more

Terrible drivers! One of them cut me off going 60+ so they wouldn't miss their exit. I'm floored at the disregard for my 3 children's lives. Seriously! read more

I manage several properties in Lago Vista. I met Noah a couple years ago and have always been appreciative of his customer support. It is obvious that he expects the same of his staff. Professionalism, promptness, and thorough troubleshooting is why I recommend AC Pros for all my customer's HVAC needs. This week AC Pros will install the 9th complete HVAC unit for one of my customers. NOTE: This is not a paid endorsement and I normally don't write reviews. It's hard to find reputable contractors in my area but I really like these guys. read more

I called based off their Yelp reviews and I was impressed with how quickly they returned my call and how fast they had someone available to come out. Hence the two stars. However - this place is incredibly overpriced. To a point of just being a bit of a scam. Definitely shop around as there are just way too many other well reviewed options that are hundreds of dollars less. It cost $95 just for someone to drive a few blocks to my house in Steiner Ranch - which would be fine but that doesn't go toward the cost of any repairs which is unusual. Since my bedroom AC wasn't blowing cold air ( every other AC unit in my entire 5 bedroom home worked perfectly except the one in my bedroom) he informed me I had two options. Option one was to recharge the system which doesn't solve the problem as clearly there is a leak but it will solve it temporarily. Guess what the cost for this option was ? It was $350 to recharge it ( totally fine) for the first pound of Freon and here comes the catch - $75 for each additional pound. He claims he used four pounds and my entire bill ended up being $680. An absurd cost. For reference, Option two was a leak "test" which was $250 and then to replace the part he "thought" may be causing the leak it would cost $1500- and no the $250 test doesn't go toward the part, labor or repair. I ultimately had them recharge the unit as I wasn't expecting the total to come out to $680 or I never would have done it. Total RIP OFF. These guys are nice and responsive but there are tons of good businesses out there who don't triple their rates for the same outcome. read more

Mark performed some routine maintenance on my system. He showed up as scheduled and got the job done quickly and professionally.

What an incredible company. First off they charge far less than any other company I called for a weekend emergency call. $65 vs. $150 for Climate Mechanical who installed my system and still wouldn't give me a break on the service charge, and the $150 would not go toward the repair. What a rip off AC Pros were very courteous and willing to fit me in quickly. The $60 service charge would apply to the repair. Once at the house they realized a new compressor was needed. The system is a Trane. Trane didn't have the compressor in stock but THE OWNER of AC Pros is bringing out a portable AC unit until the part comes in today! What service. I cannot recommend this company highly enough read more