Nice cars however BEWARE, This place rents to 25 and under and also SCAMS their clients. I recently…read morerented a car and I returned and somehow there is all types of rules i breached and they are extremely harsh on the breaches. No leniency on it being a fast car , you can't go above 85 mph. The customer service is TERRIBLE not to mention one of the guys (with the dreads) (jmoney)who runs this business is rude and disrespectful. This is a fraud of a business and I will NEVER be back here. Be careful if renting from here I highly suggest going elsewhere. Unprofessional and rents to underage . Also they try to get every little traffic violation you commit and try to charge you for it !! BEWARE

From the owner: Luxury Exotic Car Rental: Maybach, Lamborghini, BMW, Mercedes, Corvette, Escalade, Cybertruckread more

Incompetent! Spent more about 45 minutes trying to get a rental. Gave her a drivers license…read more Emailed and faxed my insurance. She even called my insurance company. I've never had to jump through these many hoops to rent a car. After all that, she proceeds to ask me for another form of ID that has my address????? Claims my insurance company could NOT verify my address! How do they send me my bills??? Not only did she lose business for the rental company, she lost business for the dealership I was going to get my car repaired at. Good job!

I reserved a SUV for a family trip with another car rental company and was told the morning I went…read moreto pick it up that they didn't have a vehicle for me (very unprofessional). Needless to say, I was in a bind and needed something quick as we were supposed to be heading out of town that morning. Luckily, I found out that Toyota rents out cars and had a minivan that would fit all of my stuff and family. Kim was super nice and helpful and the minivan was pretty comfortable, great on gas, and met all of our needs for our trip. I can't thank Kim enough for saving our family trip... I will defiantly go with them for the next time I need to rent!!

I rented a car for a week, and I had a fantastic experience from the moment I picked it up until I…read moredropped it off. Thanks to Diamond, the process was stress-free. She had a positive attitude and provided excellent customer service.

My insurance was helping pay for a rental vehicle while my personal vehicle was being repaired at a…read morebody shop. I had asked this location if they happened to have an upgraded vehicle such as an SUV as that is what I normally drive. I needed a bigger vehicle for work purposes. This location told me they did NOT have any bigger vehicles on the lot, so I went with the regular car and just had to make ends meet on my end for the time being. To my suprise, when I returned the vehicle I was going to be charged over 200 dollars for an over due rental (This is what they told me on site). I called my insurance and they were able to clear it. No big deal. A week later, my credit card was charged an additonal 175. Turns out they put me down for an upgraded vehicle when all I received was a regular sized car. I once again called my insurance company to figure out what they were actually covering vs what happened at the lot. Called enterprise and notified them of this problem, they told me to call insurance, insurance told me to call Enterprise... either which way I was ripped off from enterprise as they rented me something I did not actually recieve and they will not fix the problem. Absolutely ridiculous and shady behavior all the way around. I'm out of a good amount of money and looks like I won't be getting it back.

After recently getting rear ended, I had to acquire a rental while my car is in the shop. This was…read morethe easiest process ever. They sent a car to pick me up and had amazing customer service and conversational skills! The employee that helped me was amazing and it didn't hurt that we are both alumni from the Best university! Go Jacks!

This place does not answer the phone. In person there is little to no customer service. They do…read morethat Gen Z stare and barely speak.

Have better customer service. I called on 6/1 at approximately 4pm to confirm that they closed out…read moremy rental and the young lady working there was so rude that she hung up on when I expressed that she didn't have to be so rude. I called back twice only to be left on the line as she just put the phone down. This is not the kind of service or people need to have working for you especially when you deal with customers that are going through moving to traveling situations. The last thing people need is to be treated badly. I will not be renting from this company again and will discourage anyone from doing so. If there was a -10 rate this would be it.

The process was simple, paperwork and dl verification if debit, credit only asks for card and DL…read more Unfortunately the car had a chip prior to rent that I didnt notice until afterwards. They do not do a walk around with you nor do they take pictures. I highly suggest you do both. The counter person was nice during check in, however the check out was not the same. The check out person, Brenda, was curt and borderline rude. She charged an extra fee for gas as well even though I returned the car on full! (Offered refund after I mentioned it) I was maybe 45 minutes late and I was charged 33 dollars for it. No waive of fee either. I wouldnt recommend This Avis location. Maybe alternative locations or another company such as Hertz or Enterprise.

Terrible service! Not friendly or helpful or caring in anyway!!! 30 minutes waiting for a shuttle…read moreat LAX!!! Unacceptable! Called Budget and they said that it is normal that shuttles only run every 15-20 minutes! No apology! No one cares! Never renting from Budget again. And meanwhile, 6 Avis shuttles go by, 5 Hertz, and every other shuttle from car rentals other than Budget. Never again!

I had the worst experience ever at this location, I was not satisfied with their customer service…read moreat all. I will never rent a vechicle from this company EVER again.

I showed up to the wrong location and they helped me out with securing a rental. It was my mistake…read more The employees were very helpful.

Worst enterprise to go to! If I could give zero stars I would. We have a reservation and when we…read morechecked in they told us to wait. We waited almost an hour before they told us they don't have a car for us and knew the entire time just wasted our time. One person was working the desk so it took forever to even get his attention with so many people waiting in the lobby.

Reserved a truck online and as I arrive there was no trucks available the day of travel.read more

Customer service and explaining correctly what I'm paying and especially explaining "optional"…read more insurance with them didn't even explain correctly and made me pay $32 to get it and another $32 to take it off

THIS IS THE ONLY GOOD PART ABOUT IAH! Like... Better than…read moreAvis budget and Payless put together the signature scanner actually works and the employee look you in the eyes. I walked up rented a car and left the lot in like less then 5 minutes....AND I GOT TO PICK MY CAR!! Like for some reason this airport made me ride in the back of the plane then made me miss my connecting flight to Louisiana so I had to drive because I cried through the whole airport trying to get help. And all of the employees at this enterprise were fantastic! Tysm! And I am truly sorry you have to work at IAH...

They are way too slow here. Last time I rented from Alamo, it was in and out. There is no reason…read morefor people to be standing in line for almost a damn hour just to pick up a car that you already paid for. They are slow and unprofessional. Never again

I made a reservation to this location, pulled up and saw plenty of cars, but they said they had…read morenothing available. The thing is I understand if they were all booked, but they never even tried to look on the computer and check for me. They just sent me on my way. I think it was close to their Time to get off and they just wanted me out of their face.

Beware of your BILL!! They charged us $900.00 for extending our rental 2 days. Online it was…read moreoffered as a $40 difference....but they did not tell us about the huge charge that would hit our CC a week later. Double check everything before you rent a car from here! Service was ok and the car was in good condition, but the money they charged us was completely unexceptional!!