Horrible business!! Thieves!! I live in an apartment & we have Direct TV apparently we are FORCED to pay Access Media for a protection plan that we don't want every month. Not to mention we have not received a bill and they want to charge us $3.00 a month to send us a bill in the mail every month. We had a tech come out once my husband new more then he did about how to fix our cable. If u use this company get ready to bend over!! Ridiculous. The only reason they got one star is b/c it wouldn't let me post it without a rating. read more

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i just dont understand this company. they NEVER answer the phone you cannot find your property on their website you cannot login on their website and when you request a password change, the promised email never arrives. i owe them money and want to pay, but it is literally impossible to do so. they are a tech company and NONE of their tech works. it is frustrating beyond belief. AND the engineer simply didnt turn up to install my equipment...so they told me i would be credited the $50....and then the next month, it was back on my Bill. They are frankly terrible They came to our building and gave out cheese and wine...and then disappeared again..not sure anybody actually works in the call centre. read more

VERY bad experience. I live in a building that has a contract with this company, and I will be contacting the management to tell them about how bad this company treats its customers. After signing up for service a month ago and paying extra for faster internet, we have yet to receive that service. After doing multiple speed testing, we have never received the speed we paid for. The basic service that comes with our building is 768 kbps, and we paid for 1.5, but only received the basic 768. We called on 3 different days, and was both hung up on, and put on perma hold, which ultimately led to being hung up on. After finally reaching someone today to cancel our account, we told the person we spoke with the 1. we never received the service we payed for, and 2. the exact days and times we called, along with the amount of time we spend on hold. The person told us they had no record of our call and therefore we must still pay the bill. TERRIBLE customer service and TERRIBLE internet service. read more

This company adds no value and just rips you off with unnecessary equipment and installation fees (over $200) that by the way, you would otherwise never pay if you went directly through DirectTv. For example, the want to charge me $50 to connect a receiver to an existing coax cable. $50 to screw the coax cable in the back?!! It takes 2 mins!! A 5 year old can do that. I don't need a $50 mandatory "technician". If your building wants to use this company, strongly consider fighting against it or move somewhere else - seriously. read more

You might think an average one star rating is a stretch. I think I'm with a lot of these reviewers when I say I wish a zero star rating was possible. Hands down the worst customer service I've ever dealt with. I had called to dispute a charge, the customer service rep (Robert) was very kind and said he was removing the charge for me as we spoke, and before I hung up, he said it was taken care of. Later I come to learn the charge was NOT removed, and the supervisor I spoke with essentially said the conversation I told her had taken place hadn't. The only reason I had called back in the first place was because I'd learned my landlord (my brother) and I had both unknowingly mailed checks to pay the bill, and they were both processed. I was told a supervisor would call me in 24 hours, and I specified that they please call me and not my brother. Less than an hour later, my brother calls that he just received a harassing call from Access Media (from Robert, apparently). I immediately called them again and was put on hold for 25 minutes to speak to a supervisor before I hung up and called back. Finally, I was put through, and the supervisor could not have been more condescending. She kept saying "according to the notes..." - well, I'm sorry, but doesn't the customer count for something?? I was flat out lied to by a customer service rep and they took absolutely zero responsibility - the bill stayed as it was, and I felt completely disrespected. I'm sorry so many of us are forced into doing business with this despicable company due to building contracts. I know my building, for one, is working hard to dissolve said contract. Rightfully so. read more

Too bad you can't give a zero star. Our tv service is not working AGAIN. We had an service appointment for today and of course they didn't show up. I called to see if they were planning to come by (maybe tomorrow?) and after 30 minutes I was disconnected. Like everyone else I'm in a complex that uses this service--very frustrating! read more

I can wholeheartedly agree with all of the negative reviews of Access media 3. It is by far the worst Internet service company I have ever dealt with. I unfortunately live in a building that has an exclusive contract with this company. So, even though this is a super high end condo building, we have to live with the options of AM3's stone age slow internet. Seriously, it's almost 2012 and they offer 1.5mpbs speeds??? Bye bye Netflix or any kind of streaming content. This is speeds that would be acceptable 5 years ago. I then ordered their "fast" upgrade which promises up to 6 mpbs service. Still ridiculously slow at todays standards, and so far, the upgrade that was promised to take 24 - 48 hours has not happened 17 days later. Another complaint. Their tech people know absolutely nothing about anything. They may put you on hold for 20 minutes while they try to reach a "level 2 " tech person. While you wait, you can listen to their FM on-hold music that is 80% static. It is not very comforting that your media provider can't even tune their own system. Finally, there are no online pricing. If you want to order their Direct TV service, they can't give you a list of what you get. It was a super vague description from a sales person who has to read every single station to you to let you know what you get??? And, then I ordered their full package, but it was not until I spoke to someone at DirectTV directly that I got the channels I had paid for. It is so sad to be stuck with this company as an only solution and I am gathering signatures from other tenants to have the board decision overturned so that we can get so better options to chose from. STAY AWAY... RUN read more

An update! Building upgraded to 20Mbits with Access Media 3! Yay! Oh, wait... I'm only getting 4Mbits on evenings and weekends when more users are online. Talked to the management at Alta - can't get rid of AM3 because they have a contract with them. What a joke. Support recommends "plugging computer directly into the wall" to see if speeds are better. Give me a break. Had the technician come out several times during non-peak hours and then they show me their readings and tell me everything is fine. read more

Moved into a building that offers free internet through this company. Called to get internet hooked up. After an hour on the phone waiting for a representative, someone picks up, asks for my address, asks me to hold, and hangs up on me. I had to call back. Second call back only took about 30 minutes to get through. Soonest available appointment to get a tech to hook up my internet was 8 days out. The "tech" showed up with a modem and said, "Sorry, I plug it in, but no work." Really? The $50 hook-up fee is for a plugging a cheap box into my phone jack and shrugging your shoulders? The tech said it's probably my lines and more people would need to come out at an unknown time. It told him about the terrible phone experience and asked if maybe there was a direct line. The employee said no, but that he would call his manager immediately and I'd get a call when someone can come out to actually hook it up. That was a week ago and I haven't heard from them. I plugged the modem in later in the day and it magically worked. As far as AM3 knows, my internet still doesn't work and they don't care. I still have some questions, but don't want to waste a chunk of my day on the phone. read more

Since I wrote my first review our service has gotten a bit worse. At least twice a week we get an error saying our internet is too slow to stream Netflix. If we watched more TV this would be a big problem, for now it's just annoying. It's still functions most of the time, but there are definitely times when it is much much slower than what we signed up for. It's still the cheapest option in the area and our only option at this location, so we make do. read more

I hate to give them one-star as they deserve less. Unfortunate that my building has them as a provider. Poor customer service. Waiting times of more than a hour. read more

Never had a problem with the internet in the two years I've lived in my complex and always friendly customer service. Not as bad as I thought based on reviews! read more

First off, I knew I was in trouble when my apartment complex said they had a business deal with a internet company and that they are the only one who provides internet to the complex. I live in Blacksburg, VA with ISPs such as Comcast 5 minutes down the road, but no, I have to do business with AM3. I pay for 30mbps internet and not once has it been over 15mbps. It's usually a chore just to load webpages during peak hours. Awful quality internet that seems to have "outages" pretty regularly, but don't worry, they always seem to catch them early on and plan to have it fixed within a day or so. Just unbelievable. If you have any option at all, do not do business with this company. Someone asked how they are still in business. Well, I'll tell you how. They make shady business deals that force customers to do business with them and bypassing the free market. With their awful quality of service, they would surely be out of business in a free market. read more

My co-op uses this service provider for cable and internet - but I've just made it a priority to prevent the upcoming renewal of the contract and find another provider. For a week now, the internet randomly comes and goes, often for hours. It's definitely more off than on. The usual checks and fixes didn't make a difference so I called AM to troubleshoot and they were telling me to call back when the service is "back" on/off. When I pointed out that they are just asking me to call back when the status is the opposite of what they asked it to be the last time, the rep I spoke to at that moment replied by noting he "assumed" I haven't spoken to him yet. O_o He then said he will send a tech to check the cables - no one had yet done any remote troubleshooting, btw - and I had a flashback to the last time they sent a tech to install the service bundle. It took days to get the internet going and it was so incredibly disorganized and unpleasant that I've never called back to get the cable. You've read that right: I don't have the cable I pay for every month because I don't want to deal with AM. I declined the offer to have a tech come over. read more

This is a horrible company. Their actual internet is not the fastest to begin with but the past week or more I have had terrible connection problems. It slows down so badly my computer drops off line. Their support department is horrible. You are on hold for 15 min as a minimum just to talk to someone who doesn't know what they are doing and finally tell you they will have a tech call you. The tech NEVER calls. When I tried to talk to a supervisor I got shunted into a message center. Still no call back from the supervisor. By the way the music while you are on hold for soooo long is the most obnoxious loud music you could ask for. I would give them minus stars if I could. When you live in a condo building you are held captive to a monopoly of services. If you are looking to buy a condo avoid the ones that use Access Media 3 like the plague. You will regret getting stuck with their terrible service. read more

This is one of the worst companies I have ever experienced. The customer service is ridiculous and its obvious they don't care about their customers. My internet occasionally works when they aren't lying to me about how fast it is supposed to be. Every person I have to talk to has a different story and an attitude. I've never interacted with such a rude company. Run -- run for the hills. If we had another option in our building I would be willing to overpay so I don't have to deal with them. read more

I'll put this as succinctly as possible. For two years I paid for 20 Mbps internet service and rarely got 7 Mbps when running 3rd party speed tests. ACM3 Customer service always blamed it on the speed test provider, wireless router, bogey man, etc. Switched to Comcast two days ago and instantly got 25 Mbps with all the same equipment using the same speed tests. Seems the variable here is Access Media 3. Just did the happy dance as I canceled my service (which of course they couldn't even do correctly). You can read all the reviews and easily understand why this company is the worst. From service interruptions, poor customer service, to absolutely horrid speeds, there is nothing nice I could possibly say about them. read more

emailed Jill and still no response on here nor reply to my email, but other reviews got same day replys? Your honestly picking and choosing who to help? WOW!! read more

If I could give Access Media 3 ZERO stars I would (but they don't give us that choice) And if Jill J. apologizes one more time for the "poor" service that they are providing maybe its time for the company to do something about the sucky customer service you are providing. Instead of giving the companies you are trying to represent a "bad name" you need to actually show the customers that you are attempting to fix your issues Access Media 3 installed our DirecTV because the housing office on the navy base has them contracted to do so (we have been loyal customers to DirecTV since 2004). First of all they only come to our area to perform installs one day a week (which is extremely inconvenient). Two very friendly gentlemen show up and immediately tell me that having my DirecTV hooked up to our current internet service will not work and I will need to have them come out and re-route our internet connection to another outlet. They proceed to get our service hooked up and our satellite service working. They removed the existing Dish Network satellite and use the existing pole to attach our DirecTV dish on it. I had to pay an extra service call ($50) to Comcast to fix our internet service because at the "recommendation" of Access Media 3 technicians I needed to do so. (We were without internet for a week) About a month after our DirecTV was activated the connection is lost while I was talking to the DirecTV customer service about one of our services we were paying for was not currently working at our home. Needless to say, we went a week without any TV service because of the poor installation of our satellite service. DirecTV sent out one of their own service technicians to resolve our issue. He had to do a total reinstallation of our DirecTV service. (Which included a new pole and a new satellite dish, and rewiring our entire home so that everything work correctly). Needless to say AM3 technicians knew exactly what they were doing (I was charged $50 by AM3 to install our service in our new home -- that DirecTV never charges their existing customers for a move in install) In all my years of having satellite service this is the first time that I have been truly unsatisfied with our install service (due to not having a choice on using AM3). We have had to pay for two different service calls to fix our issues that have resulted from the original installation of our services. I have not been able to find a complaint number for AM3 so that MAYBE we might be reimbursed for our troubles. All I have to say is BEWARE! Their customer service is lacking and unprofessional. read more

I am back with another 1 start review. Well everyone here knows Access Media 3 has piece of crap internet. (We are like THE super power of this world launching spaceships and stuff yet we have this kind of internet...) What really drove me insane last time was I called them because as usual the internet was doing 1. While in game ping spike up to 200~500 ping several times per hour. 2. Internet just dying. Just dies. No internet for minutes. Comes back. (Who cares about online games and online quizzes for school right?) 3. No it's not the router. Since this router works just fine when I bring it home for breaks. 4. Yes it's not just me it's the entire apt going through this crap. 5. Also last year when I had bunch of friends in my apt complex they ALL had to go through the same thing.They even made calls to access media multiple times just like I did. 6. Also the best part? Even the internet being crappy is never stable. It comes and goes like seasonal allergies. Sometimes I will have like a week of pretty decent internet than just pure crap for couple days. But this is how access media handles things. 1. Deny any knowledge of previous complaints. (I myself have called them at least 3 times to make note about crap speed yet they always say they don't have any record or they have 1 record of complaint. They don't acknowledge complaints my neighbors made either.('I've never gotten any reports from your area for speed issues.') 2. If engineer is demanded to be sent, they say 'We dont see any problems of your internet from here! I don't see why you need an engineer. If you need one really bad we will send you one but if there is no problem to be found we will charge you a whopping 75$ :D'. Do you know what this sounds to me? Shut up and just go crawl back into the hole you came from. You are putting your customers to go through a decision making process of 'But what if the internet works fine just like the 98% of the time it does? So the engineer dude comes down here uses his probe thing to check the speed. It works, then and I get a 'Oops too bad. pay up 75$! bahahahahaaa?????' If I can spend 75$ all willy nilly I wouldn't be having this trouble will I? Since I wouldn't be using your crap service.... I don't wanna sound like an unreasonable ranting customer because I deal with customers at my work place too. But good geez you guys really are pushing it...;; The fact that you need to charge 75$ for this kinda stuff to cut down complaints and engineer summoning by customers, makes me think you already know how bad your internet is. (I mean does this make sense to you? Does this sound like 'Great customer service'? Sorry to bring Korea in here but when I am there, there is like almost NEVER an internet problem and when there is I call ISP, they send technician for FREE and even if it was my fault they fix the problem for me and leave. Guess what? ALL FREE OF CHARGE. My goodness isn't that insane?) Perhaps I have too high of an expectation since I come from S.Korea(Notorious for best internet in the world.) But yeah your service and especially your behavior in customer service is atrocious and makes me sick. To people of Blacksburg VA you guys are money sucking scum bags. (A - 'Hey you use AM3 too? how is it?' B - (Curse words. Bad things being said about your company.) A - 'Haha yeah not surprised.') (I demanded engineers to come only because I went through this crap for over a year and just was getting sick of it. It's not like I am not paying for the internet. But Access media has a contract with my Apt complex so we have no other options for internet. What are poor college students gonna do? Just take it up the rear pretty much. Yes I can make more money and go to a better apartment that doesn't provide AM3. But I really do not think this is an excuse for AM3s behavior.) But hey you probably don't care. I mean there will always be poor college kids looking for cheap places to live and will be forced to have YOUR beloved service. While you milk all that money from us giving us crap service we just get screwed. Nothing much we can do. You make money while putting no effort to make service better or make customers feel satisfied. Good job. I am moving out in 3 months to a complex with Comcast so I won't deal with your service but I wanted people to know what you are. Also Mrs. Jill J no need to provide the Email address for me. I am not sending an Email to complain about a complaint I made about a complaint.] Thank you Access media 3. You made me learn that you don't really need quality service and great customer service to have a thriving business in our beloved country. Just corner your customers into an impossible position where they are left with no option but to get screwed. USA! USA! USA! $$$$$$$$$$$$$$ I never asked for a charity here. Just a decent reasonable service... read more

I wish I can give Accessmedia3 a negetive star. The service was poor. I tolerate that. Customer service was poor. I said ok. Now when I planned to move out of my apartment in Texas I called them 27 days ahead to cancel my internet service by the end of the month and they said OK we will do it. Month ended, I was charged. I called them, they said I did not tell them to cancel my service. I said I did call them. They said they want poof of my call. I emailed them everything with details in email. No answer. Finally called again and they said they can not refund my amount because there was no ticket issued for my call. That is bullshit. I won't recommend this provider to any person anywhere. They wasted my time and took my money too. read more

I want to stress that the low rating for AM3 is the result of its terrible customer service--it is nearly impossible to get through on the only provided phone number and if by some miracle you do, there is no guarantee your problem will be resolved in anything resembling a timely manner--and lackadaisical cable maintenance in my building. Aggravating! That said, their service technicians--at least the ones I have thus far dealt with--are remarkably diligent individuals who work very hard to resolve issues and restore your service. I want to give props here (and five stars) to Angel Alvarado, who was friendly, polite, sympathetic to our frustration and labored over a two-day period to get our DirecTV service back up and running. Thanks again, Angel! THAT SAID... that our satellite service was out for a full five days and some hours in the first place appeared entirely to be the fault of AM3. The outage we suffered this week happened THREE YEARS AGO for the same length of time and under identical circumstances, and the culprit it turns out was not the satellite dish (the heavy rains that initially disrupted the signal had long since moved out of the area) but the tangle of lines and wiring in our building's electrical closet that have either been incorrectly tagged or not tagged at all. This made it inevitable that in solving one tenant's outage problem some techs were inadvertently (or deliberately?) disconnecting others... ...So then of course the tech who arrives to solve YOUR outage problem cannot figure out which line corresponds to your unit so that your satellite service can be restored. As I say, Mr. Alvarado was focused and determined--if you need help, he's definitely the guy to ask for--but it still took him two days of going back and forth from our apartment to that horrible downstairs closet to get our DirecTV back up and running. (When we'd complained to the building management office they insisted AM3 was responsible for the maintenance of all that wiring.) This is my takeaway from all this: DirecTV handed off all responsibility for hardware and tech support to Access Media 3. I wonder if they know they are losing customers for that decision. read more

The worst internet provider ever. They rarely respond to you and their service is terrible. I tried to call to schedule someone to come service our apartment, but because I was not physically in my apartment at the time, I wasn't allowed to schedule anything. Absolutely ridiculous that I pay a lot for internet for it not to work and for the company not to care about their clients. We frequently do not have internet connection. read more

My internet was out for over 2 days. Customer service said they would call me back when they had a technician available. Never happened. I called customer service again and was hung up on twice. Finally said they could send someone out 48 hours later (as they don't do in person calls within 24 hours). Use any other cable company besides AM3, you'll be disappointed. read more

Access Media is the equivalent of getting a shoe string & 2 tin cans as your internet provider. I feel horrible for those who work for them(check out their Glassdoor reviews left by employees, they earned a 2 star standing out of 46 reviews.) and are forced to listen to customer complaints on the daily. We live in the Coachella Valley in Southern California the property we live at will only allow us to use this mediocre service. In a world of free capitalism we are living in a dictator's world. Every time the power goes out at this property, the internet is down for the next 2 - 3 days. It is April, and we have been without internet now during the week of February for several days, then again the first weekend of April for the entire weekend, Then again on the 15th of April and now again while I am writing this review. If you for some reason see them as a bargain and do not use your internet, then have at it. However, if you expect to be able to use what you have paid for, then keep on scrolling the internet until you get to Time Warner, Cox Cable, AT&T, AOL DIAL UP, WHOEVER IS NEXT... BUT DO NOT PICK THIS COMPANY! And if you have read this review and still get yourself twisted up with them, then shame on you for not reading all 570 negative reviews they have. You can't just get to a 1 star rating without seriously working for it. And that they have! Check their google review rating, their BBB rating, check anywhere that rates businesses before you sign up. Do your research. read more

This is hands down the worst internet provider I have ever seen. I pay $60 a month (same price as Frontier) for wifi that works 14 days out of the month. I'd switch so quickly if my apartment complex supported any other company. Absolutely pathetic company. High speed internet is a waste. If you're stuck with the misfortune of working with this company, buy the basic package. You won't have wifi most days anyway. read more

I have had to reschedule our cable set up 3 times now and was told that the technician would be by between 9am-11am. I spoke to a representative and it became 9am-1pm, I was told this at 1:15pm. It is now 3:50pm and I still haven't heard a word from anyone telling me that a tech isn't coming or to reschedule yet AGAIN. I called their tech support line and was put on hold for 20 minutes to be hung up on. I've had almost no problem with the internet, but this dish hookup has been a very disappointing experience but unfortunately I am stuck with this company. read more

I originally signed up for Access Media 3 because at the time my apartments only used their internet service...(very poor service)...My apartment now offers AT&T service...which is great service. Access Media 3 has debited my bank account for charges after I cancelled their service. I did not have an auto pay plan with them and I did not owe them. I have been without their service for three months and they charged me and debited my bank account without my permission. This company needs to review their standards and work for the benefit of their customers. read more

Terrible company to use! They have been billing us incorrectly for several years now and I call and call and call and still the same issue. We need to dump them! read more

I've been living at The Coventry at Cityview, a Cortland Partners property located in Fort Worth, Texas, since July of 2014. I am not rating my apartment living experience. I am rating Access Media 3, an internet and television provider, that has some sort of monopoly with my complex's corporate owners. Apparently some kind of deal was made several years before I moved in. When I came here I was told that partnership was about to cease. It has not. I have tried, to no avail, to get Charter Cable, AT&T Uverse and Direct TV, but for several different reasons and in several different ways - all, highly unethical, all other providers were blocked. AM3 is the worst tv and internet provider I have ever used, or should I say, been forced to use. Not to mention that I am paying $205.00 a month for crappy coaxial internet services and television that doesn't even provide "on demand" viewing services. Yesterday my tv was eroniously disconnected and today I'm having to pay a $30.00 fee to remotely re-connect, which i paid 3 hours ago and still don't have service. And, get this... during one of my many phone calls today , I was disconnected and it went straight to a customer survey which I refused to answer . After 3 prompts to rate, the survey gave itself a 5* rating!!! This is just the first of my public complaints. read more

This company has the worst customer service I have ever experienced. My TV never works (it searches for sattelites in 10 second intervals), and I can never get someone on the line (or who answers suppor emails) to fix my problem. It makes me so angry that companies that have one star in every review, and who are this awful are still used by buildings at all. Access Media 3 is awful. read more

Access media 3 is literally the worst internet/television service provider ever. IF the internet is working (that's a big if) it is slow. There are times where our internet is out for a week a time. The television service is just as bad. Most of the time we are missing at least a handful of basic channels (ESPN, CBS, ABC, etc.). At the moment we have 4 ESPN news channels, 4 fox channels, 3 NBC channels and a number of other duplicates. We are currently missing a number of channels, including ESPN, CBS, CSN as well as a number of others. The guide channel doesn't even work. The one thing they have going for them is that an actual person answers the phone if we call to complain. The only thing is that they only have one competent technician (so they say) that can fix any of the problems in the region. This means that it will take at least a number of days to get out here. Providers are usually crappy to begin with but AM3 takes the cake for crappy service providers. read more

After working with several reps from Access Media 3, my internet did improve for a few months... until recently. Apparently they're extremely understaffed because I've been on hold for over an hour and have left 3 voicemails... read more

Worst internet service I have ever experienced. I've been forced to use them because there are no alternatives where I live. On one occasion I tried to reach them through calls and e-mails - it took more than 48 hours for them to respond. They have frequent and unpredictable internet outages. Another time they switched their billing system, didn't put their info into my new system, and cut off the internet. None of the links on their website work, and even when they did work they were difficult to navigate. This is an absolutely terrible and unprofessional company. A thirteen-year-old could run the company better. Why are they even in this business? read more

If I could give zero stars I would. Where do I start ... A. Billing services a mess - even to the point I emailed payment on 10/19 and called today 12/12 still not processed... and they tried to blame me?! You have my credit card and payment info! B. They provide cable services in our building - cable continues to go out for over 10 hrs at a time. I spoke directly with the cable provider and they said that there are no outages and that our receivers were very antiquated Terrible customer service and even worse product - run fast from this company! We are ending our services but have to wait it out until March when contract up :( Update 4/7 - I tried paying my bill online and then via the phone which was confirmed over the phone my account was closed. I just received a credit notification that I have a delinquent account. This company is unbelievable! I am trying to give you money... you don't even process payment... AND you are messing with my credit score! read more

Pretty much what everyone else said. Rude customer service, phony unexplained charges, undeserved late fees. We are with them because we are forced to because our building uses them. read more

If I could give them a 0 star review I would. Terrible service, I had two late bills because they did not automatic withdraw, which they force you to do and make you pay extra for it. I paid for 100mbps and never got above 20mbps. They never respond to your emails, or phone calls, I have been hung up on when I needed help paying the bill. I would never recommend them. read more

Fast internet, inexpensive and great customer service. Unfortunately they were replaced by Comcast and so we lost them at the property. I highly recommend them if you have the opportunity to use them. read more

Wish this wasn't the only ISP for my complex. 4-8Mbps still after multiple service calls and i'm paying for 50. Kill me now. Funny thing is, when they are here testing the connection it shows 40-50Mpbs. Less than 10min after they leave it drops again. Scammers. read more

They deserve zero stars and the only reason we have them is because our apartment complex makes us. It took me 8+ hours to set up due to an error on their end and internet constantly cuts out or is very slow. Customer service is unhelpful and doesn't seem to care. (BTW: Writing this on my phone using data because our internet is out AGAIN, unsurprisingly) read more