Literally the worst company in existence. Examples include: 1) Scheduling: they offer "windows" (as do many companies); however, these windows do not correspond to their arrive times. Glancing at a technician's work sheet, very visibly on top it said "requested window" with the requested work time; however, beneath, there was another "arrival time" which DID NOT COINCIDE WITH THE REQUEST TIME. (Window was 4-8, Arrival was scheduled for 12-4). This was the case for many of the apartments in my condo unit. The "windows" they offer are also ridiculous. They told me everything was governed by "dispatch." I asked to speak to "dispatch" and they either bluntly said no, put me on hold for 30 min / eventually disconnected the line, or hung up on me. They do not accommodate you in any way, shape or form. If your job requires you to work into one of their windows, then its too bad. This is quite frustrating. They told me their DirecTV technicians do not work evenings or weekends. 2) Internet: The service they offer often, without cause, drops and stays down for 20-30 minutes. It will then come back only to do it again 2-3 hours later for no apparent reason. This has costed me significant time and made it extremely difficult to work from home (for the days that I need to). Numerous technicians and customer service representatives blamed this on my computer, connection, or the websites (ESPN, Hulu, NY Times) themselves. After I switched to ATT (finally available in my building and not the AM3 joke of a company), this problem resolved and the aforementioned websites loaded without issue (and much more quickly). Upon asking them, one representative (probably as a slip-up) mentioned their devices were unreliable. Interesting. 3) DirecTV: While I cannot comment on DirecTV directly, I do know that Access Media 3 makes them look terrible. They send over equipment that hasn't been in use since probably the mid 2000s. The equipment is faulty and not even supported by DirecTV themselves. Access Media 3 has no idea how to troubleshoot it (one time I called, the "technician" was likely someone reading from the same pamphlet I was looking at and completely ignoring the underlying problem of the equipment not catching a signal...eventually someone was sent to my house at a charge of $75 for them to find out that the way they set up the equipment was faulty). When I moved, they wanted to charge a $75 moving fee for simply pulling something out / plugging it in. 4) Fixing problems/Customer Service: We then had another issue with timing of technician to come to my apartment to resolve the issue (see item #1). Eventually I became so frustrated that I simply cancelled service over the phone. The technician then rudely told me that he will not cancel my service and I have to call DirecTV themselves. I did and my experience was incredibly superior than to speaking with AM3. I asked DirecTV customer service what times they can send technicians, and they told me any time of day or night, including weekends (in direct contrast to what AM3 cold me). So, it appears the company (or its workers) blatantly lies to its customers. They have no problem taking your money, though, and will quickly and efficiently find ways to take it without providing you any service. Since switching to ATT my life has been incredibly better. My rates are cheaper, the service is reliable, and problems actually are solved unlike with AM3. This company is an absolute waste of time and money and seems to base its business practices on lying, rude / absence of customer service, and faulty products. I have no idea how its expanding, especially given the wealth of negative reviews (on Yelp, Google, etc). The company also has 3 separate better business bureau sites, which are rated "F," "C," and "chooses not to participate directly." That's quite concerning to me. I strongly recommend any and all buildings do not contract with this company as your HOA will lose money and your residents/tenants will be incredibly unhappy. Any prospective condo buyers/renters, please beware if your building is contracted with this company. The only way they seem to try to save face is to have someone respond to your yelp to placate you. Fixing the company seems to be over their heads. read more

After being an Access Media 3 Customer for a year due to a building contract, I have never felt like more is a hostage to a company as I do now. Because of the contract, I am not able to change. It is possible to give a company negative stars??!! Their customer service is horrendous, the Internet and TV goes out on a weekly basis and when it is working, it is slow. I have wasted hours of my precious time on the phone or waiting for their service techs to come out and every time they "fix" something it just breaks again. Communication between them and Direct TV is very bad, and you will have to call both companies to get anything settled. Stay away from this company!!!!!!!!! read more

I thought RCN was bad, but Access Media 3 is way worse. Not only has my internet stopped working 4 times in 2.5 months of having them as a provider, but also their willingness to work with me to help resolve the issues or me happy was also poor. This was after their tech guy spent 6 hours at my apt the day of installation to get everything working. If you need reliable service and don't have hours to wait around for basic internet, then do not choose Access Media 3 read more

Worst internet service I have ever experienced. I've been forced to use them because there are no alternatives where I live. On one occasion I tried to reach them through calls and e-mails - it took more than 48 hours for them to respond. They have frequent and unpredictable internet outages. Another time they switched their billing system, didn't put their info into my new system, and cut off the internet. None of the links on their website work, and even when they did work they were difficult to navigate. This is an absolutely terrible and unprofessional company. A thirteen-year-old could run the company better. Why are they even in this business? read more

As much as I dont like saying bad things about companies, EEEKKK, they are really not good. I have them as my phone and internet provider. If I lived somewhere where I had other options, I would surely use them. It's truly no wonder they have such bad ratings on yelp and a "C" rating on the BBB. I hope my building changes over to someone else soon. read more

We'll surprise surprise the network is down again (writing this from 3G). I have never been connected to a network that goes down this often. Network goes down at least once a week and they'll take the network down with ZERO notice for a week or more at a time for hardware upgrades. Continually frustrated with this company and their Network Engineers. My building has a contract with them though so I'm between a rock and a hard place. read more

If there was a1star I would do it. Since they took over my cable company nothing but problems. I was shut off 2 times due to non payment but had paid both times through the mail. I was told payments are processed by a 3rd party and they didn't report payment but it had gone through my account. So I was punished for the mistake and then both times had to call and and argue about a reconnect fee. Then I call dish network who access media 3 is a carrier I can get everything I have 50 bucks cheaper a month. So long access media 3, you are horrible. read more

Horrible service on a daily basis. Can't believe a company can exist with such a poor product.

This company has the worst internet service on the planet. SLOW, SLOW, SLOW. Their customer service is abysmal, unresponsive and dismissive. We have called repeatedly about our so-called "faster speed internet" to no avail. Forget streaming movies. You will wait during repeated pauses, then when it does stream the picture quality will be blurry. If you have any choice at all, run away from Access Media 3 year old. read more

If I could give zero stars I would. Where do I start ... A. Billing services a mess - even to the point I emailed payment on 10/19 and called today 12/12 still not processed... and they tried to blame me?! You have my credit card and payment info! B. They provide cable services in our building - cable continues to go out for over 10 hrs at a time. I spoke directly with the cable provider and they said that there are no outages and that our receivers were very antiquated Terrible customer service and even worse product - run fast from this company! We are ending our services but have to wait it out until March when contract up :( Update 4/7 - I tried paying my bill online and then via the phone which was confirmed over the phone my account was closed. I just received a credit notification that I have a delinquent account. This company is unbelievable! I am trying to give you money... you don't even process payment... AND you are messing with my credit score! read more

This company is so terrible that I created a Yelp account solely to warn others. I have never in my life felt so disrespected as a paying customer. Our complex previously used MD3 , which was bought by access. Long story short, we were billed back pay charges for fees that MD3 weren't charging us! How is that our fault? Anyway, before I could get anyone to explain this to me properly, I called for help. I was told that I'd be given a credit towards my bill and asked for an updated invoice. When the statement came, it was the same as the previous one. I called back and was told that accounting was looking into my issue and would call once a resolution had been made. We waited and waited... Then we come home and our cable had been disconnected. So I call back and was very rudely told that I could either pay the whole bill or wait until accounting figured it out. I asked to speak to a supervisor and there was "not one around". I was told someone would contact me within the hour. I received no call- a slap in the face! I call back yesterday and that's when the rep explained my charges were backpay for what the previous company neglected to charge- ridiculous! I agreed to pay half , just to get my cable back on and would pay the rest after speaking with a manager. The customer service rep told me that my payment had been verified and cable would be back on that day. I got home from work, and guess what I still don't have?? CABLE! So I call BACK this morning to leave a message and still have not been contacted. Please do not do business with this company unless you enjoy being screwed over and treated as if you do not matter. I thought a cable company couldn't get any worse than Comcast, boy was I wrong! Next step-BBB! read more

Pretty much what everyone else said. Rude customer service, phony unexplained charges, undeserved late fees. We are with them because we are forced to because our building uses them. read more

Fast internet, inexpensive and great customer service. Unfortunately they were replaced by Comcast and so we lost them at the property. I highly recommend them if you have the opportunity to use them. read more

If I could give them a 0 star review I would. Terrible service, I had two late bills because they did not automatic withdraw, which they force you to do and make you pay extra for it. I paid for 100mbps and never got above 20mbps. They never respond to your emails, or phone calls, I have been hung up on when I needed help paying the bill. I would never recommend them. read more

Wish this wasn't the only ISP for my complex. 4-8Mbps still after multiple service calls and i'm paying for 50. Kill me now. Funny thing is, when they are here testing the connection it shows 40-50Mpbs. Less than 10min after they leave it drops again. Scammers. read more

I continue to be extremely frustrated with this company. Unfortunately, a forum like Yelp is the only way to get much a response from them. New Year's Eve, which was a Monday, my cable and internet just completely stopped working. I hadn't touched anything. Technician came out on Thursday. Now, DSL connection is fixed, which is where the Direct TV comes from, so cable is fine, but the wireless signal coming from the Cellpipe modem is not working properly. I'd been using it for wireless with no problems for over a year. So I called Friday afternoon and reported the issue. Was given a ticket number and told an engineer would call back. Sunday night comes, no call. I called in again and was told I couldn't be helped because I had a ticket number and had to wait for a call. Monday night: no call. I call in again and talk to the most unhelpful IT support person I have ever spoke to. I reported that the wireless signal wasn't working. He first told me to "hook your computer up directly to the cell pipe and use it that way." No thank you. This is 2013: not 1995. He then told me to "buy a wireless router then hook it up to LAN 4 on the cell pipe." Unacceptable. From what I know that's the purpose of the cell pipe they installed...so I don't have to have an additional wireless router. The wireless is transmitted directly from the cell pipe. When I pointed out I'd been using wireless through the cell pipe just fine for well over a year, that I had NEVER heard of the need to buy an additional wireless router and hook it up, and that I was unhappy with the (wrong) suggestion that I had to buy a router, he told me "just turn the cell pipe off and on and that should fix the problem then." Really. I thought I needed a wireless router??? If so then turning the thing off and on wouldn't work, right? Clearly, this was just an attempt by this person to brush off my call and not actually help me fix the problem. So I'll go home tonight...call again and hope someone else answers and spend another hour of my night trying to get a problem fixed on a service that I am paying money for. read more

They deserve zero stars and the only reason we have them is because our apartment complex makes us. It took me 8+ hours to set up due to an error on their end and internet constantly cuts out or is very slow. Customer service is unhelpful and doesn't seem to care. (BTW: Writing this on my phone using data because our internet is out AGAIN, unsurprisingly) read more

There's a reason why this company is less expensive than their competitors; their customer service is astoundingly poor! My Minneapolis experience: A) With long wait times (over 20 min.) their call queuing system/service reps drop calls after you've been on hold B) Their CS representatives send e-mails that bounce when you attempt to respond to them. In addition, the e-mails contain no valid e-mail reply-to address in the body or footer, along with no phone number, company URL or street address (which me thinks is illegal according to the CAN-SPAM Act). During two CS calls, the rep was not able to provide a functional reply-to C) When asked for a supervisor callback, was promised a response within 24 to 48 hours but, no call back. When I checked back after 24 hours, I was told that "...it was not assigned to a manager," so no call back. After a week, still no call back. D) During sign up and installation, the technicians (yup, there were two on the install call) were given the wrong premises equipment, so they did not complete the installation on the first try. E) After sign up, I received no "Welcome" e-mail or snail mail with my account number or any additional information for viewing my billing, et cetera. F) Access Media 3 replaces an aDSL service I had previously. I have a mix of tone and pulse dial phones in my house. Though I was too stupid to ask, I assumed that Access Media's VoIP service would also support pulse dialing. I was wrong. During sign-up, I was not informed that their Cisco SPA 122 ATA doesn't support pulse dialing, so only my tone dialing phones now work. G) After having the service for less than a month, I've experienced two total outages, data and voice, lasting several hours. Overall: 1) Service level and availability is much worse than CenturyLink. 2) Speed-wise, their data services seems to be on par with other cable providers (as-advertised performance off-peak but less than advertised performance during peak hours) To summarize: If you never need tech support, and aren't concerned with relatively frequent outages, they may be a viable alternative. I'd give them a "Meh." Their one advantage is, they're cheaper than the incumbent. That said, caveat emptor! read more

Honestly, if I could give negative stars I would. As much as everyone complains about Comcast, I would jump over burning buildings for a chance at Comcast again. The only positive is that their customer service people have done all they could over the phone to resolve my issue. However the issue is that they installed insufficient hardware in my building so now everyone who uses the internet here gets substandard service. Watching videos on youtube? Think again. Uploading large files for work? Think again. Playing online games? Think again. One thing I have learned from all of this is to research who provides internet and cable for your building before you move in. It truly makes a difference. read more

We had an appointment this morning, between 8 and noon. My husband called at 11:45. They promised to call right back. No call...until 12:50, when the repairperson gave us ten minutes notice. At 1:30, the repair person finally showed up...uh, hooray? He couldn't fix the problem. Went for a power supply. Gone forty-five minutes...back for five minutes. Went for a new box. That took an hour. This time it took ten minutes to shake his head and leave. An hour later, he comes back with the SECOND new box. Guess what? It doesn't work either. Now, at 3:45 p.m., my "8 a.m. to noon" appointment has scuttled an entire day...and I still have no TV. The repairperson has to come back, because he left his coat and backpack. Thank goodness, we have no problem with Netflix and Amazon Prime--it's just Access Media's DirectTV that's on the fritz. LIVE UPDATE, 4:23 pm. Looks like the problem is solved. He was a nice fellow, but this was a lousy protocol. The repairperson offered to cancel the normal $75 charge...but I can't make my finger give this company more than one star. read more

Never felt like writing a review for a utility company before, but after reading the neg reviews on here, I think I should put in a good word. I live in a hi-rise here in Chicago that has am3 providing service to everyone (paid by the condo association) and I couldn't be happier. My internet service is always consistent (maybe a little slow during peak hours, but nothing to complain about.. it is peak hours, after all) but ended up having an issue connecting a few days ago. I called into the call center and was connected to a representative (Ben?) that was able to diagnose my problem in a few moments. He kept me on the line, and was keeping me informed of what he was doing to fix the problem. Once it was, he was able to tell me what happened and how to prevent it in the future. They got the problem fixed quickly, I didn't wait on hold, and the rep was funny, knowledgeable, and polite. Can't really ask for much more! read more

Yelp needs a negative star review for this company. NEGATIVE 10 STARS --- WORST ISP known to mankind. It amazes me that the FCC allows them to stay in business. I am forced to use and pay for this atrocious service by Lincoln Property Company, the Management Company for my West Loop Apartment Building. It's disgusting to say the least and it is the main reason why I will be moving when my lease is up in January. read more

Wow. AM3 just keeps getting worse and worse. Tonight I tried to upgrade my package to add a sports channel so I could watch a UFC fight. I just spent a half hour on the phone with someone who had no idea what to look for or how to help. Instead she told me to call DirectTV. Which I did. And the person at DirectTV told me I had to call back Am3. Which I did. Seriously. Adding a channel is not supposed to be this hard?! WTF... So, the same dumb woman at AM3 (call round 2) told me that she would send an email to the subscription department and ask them to get back to me WITHIN 48 HOURS. 2 days. Really? The fight is on tonight, I should be able to upgrade my package right now and watch it. Wait. This is 2015 right? And I'm pretty sure that rather than telling me she would send an email to someone to ask them to call me WITHIN 48 HOUrS the appropriate response would be "call back tomorrow when this department is open because I'm sorry I am pretty much an am seeing service-not customer support". Which brings me back to WTF I should be able to instantly upgrade my TV package in this day and age, not have to wait. Loony tunes. AM3 is beyond ridiculous. I sincerely truly and honestly hope they go out of business. I'd rather not have access to TV than deal with these most incompetent fools. Ridiculous. Aggravating. Stupid as hell. Plain idiocacy. Stupidest company I've ever had the misfortune of dealing with. Definitely bringing this up at our condo board meeting next month-AM3 has got to Go! read more

Atrocious service. Heinous actually. I loathe Access Media 3. I live in a high-rise which sadly uses this company. I ended up switching my internet service to RCN because I was having to call them almost weekly or every other week because my internet would go out, therefore my cable would then be out. After dealing with waiting long long periods of time to get them to come out and fix it (they always had to come to my apartment) I decided to get them out of my life and switch to RCN. More expensive but so worth it. Sadly, my cable went out again and I called DirectTV but they said AM3 had to respond to this issue. NIGHTMARE. So after a year or so, I just called again and I am currently 52 minutes into the call without speaking to anyone. It says you can press 3 to leave a voicemail but if you press 3, you cannot actually leave a voicemail. I need a new 'cellpipe' from AM3 and I am dreading how long it will take to get. If you do not need to use AM3... DO NOT. Worst customer service I have EVER experienced. Absolutely horrendous. I'd give 0 stars if possible. read more

Access Media 3 - 52 minutes into a phone call and haven't talked to anyone.... unfortunately this is normal. Horrible service. - Internet Service Providers Near Me

Let Me start out by saying Vineyards @ palm Desert is an amazing place to live!!!! UNFORTUNATELY Access Media 3, AM3, or AM3INC SUCKS!!!!!! I have lived here since November 2013 and the internet has work approx 2 months TOTAL!!!! I cant tell you how many times I've called and been told it is my wireless router that doesn't work! Level 2 Techs are absolutely no help. Ive bought a new router twice and each time AM3 tells me they cant fix my internet connection! Now in March this year not only did my Internet stop working again but my Directv also quit working! I had to reschedule 2 business trips, so their TECH could come out and fix it for me! I rely heavily on the internet due to my line of work and when the Tech finally came out (4days later) he walks back in my apartment and shows me a ethernet box that was completely melted.... thus the reason my TV and internet didnt work! now i called in early MAY to have them come out and fix my internet again... ITS NOW EFFING JUNE and it STILL DOES NOT WORK. And now i have another bill they want me to pay! I pay for their most expensive internet 15mps yet i cant even use it! I have used my Verizon hotspot for the last 2 months for my basic internet needs and have exceeded my 10g of data that i pay $230 a month for. If i had any other option for internet service i would drop AM3 so fast but I'm stuck. I am writing this review because the lack of customer service and internet has left me with no other option but to slam this crappy company and hope someone in corporate sees this and helps me with my issue. oh and btw i refuse to pay any more money to this company until my internet is back up and working. AM3 YOU ARE THE WORST COMPANY TO DEAL WITH!!!!! IWOULD RATHER DEAL WITH TIME WARNER AT THIS POINT or HAVE MY TEETH PULLED WITHOUT PAIN MEDS!!!!! STAY AWAY FROM AM3 AT ALL COSTS read more

It really would be nice to have more than 3 days of service before it returns back to freezing and pixelating - especially after they replaced some equipment on Monday, 11/07/11 read more

Update 12/23/13: I finally cancelled my internet service with Access Media3 and they have not taken the billing for internet off of my bill!!! I tried calling their billing deparrtment only to be told that they will take a message and call me back??? What kind of billing department is that? This is by far THE WORST company I have ever dealt with!!! I'm so furious with them and will continue to let my apartment know how I feel! read more

bad company. scott rediger is the CEO help your self and send him Email if you not happy with your service Email: srediger@am3inc.com read more

Just a quick update: Since the review we have experienced multiple outages. We had another that began last night at 10:30 and lasted roughly 12 hours (give or take a few minutes). Interestingly enough, when I called AM3 at 11pm last night to report it, I was on a recorded hold for 17 minutes before talking to a person and was then told 4 others have called in also. However, this morning, one of my neighbors had a customer service rep schedule a tech to come out and had no idea the building was down. The right hand clearly has no idea what the left is doing. It's bad. No changes to the positive. Save yourself the aggravation and look elsewhere. Nobody is perfect and with technology often comes hiccups. AM3 has perfected the hiccup. read more

Access media 3 continues to utterly fail to respond. When you do get in touch with them they lie. Avoid this company they are free with my building and not worth it. I can't wait until the new ISP is available I will never deal with this company again. read more

Access Media 3 - Worst ISP I've ever had. Customer service made me miss Comcast avoid this company at all costs. - Internet Service Providers Near Me

My condo building uses them as an ISP. They're terrible. They are either completely down or so slow you'll think you're on dial up internet from the 90s. When I say they're completely down I mean our entire condo building is offline, not just an individual condo user with a crappy consumer grade router. Support is useless, they suggest upgrading to a higher price tier which makes no sense when they can't even stay online. read more

No Access Media is one of the the main reasons we have decided to move out of our complex come August. Direct tv consistently freezes for 2-3 days at a time every month or so. It always comes at the perfect time in the midst of a big game or when you have guests coming over. It takes a minimum of 3 days to have an appt. scheduled with a tech. He will come in, tweak a few wires in the electrical closet, and it'll work once every important game or show is completed that you planned to watch during that time frame. I have never received an apology or a "thank you for your patience" from anyone that works there. It's an embarrassment. Before moving into a high rise be sure to check in on who is required to handle your cable service. read more

AVOID! I have NEVER written a bad review on yelp but today that changes! The only reason I use them is because my apartment pays for part of the bill! I have had to call about 10 times in four months with things that went wrong! Worst of all, I opened my mailbox with a $188 bill out of nowhere! That bill is because they couldn't get their stuff together and now I have to pay "back pay" because they weren't charging me enough! How is that my problem you couldn't get your prices right when I signed up! Next, I am informed my bill will almost double! I plan on switching back to AT&T as soon as possible! I understand if my monthly bill will go up, but because you didn't do your job right the first time why should I be penalized for $188? No thank you! read more

Absolute RUBBISH. Expect frequent and consistent outages. The personnel is just not equipped to handle everything- from the actual infrastructure problems to diagnosis. If they did not have a monopoly in my area I would leave them in a heartbeat. One of the most unreliable ISP in the nation. I would give less than 1 star if it was possible. read more

Access Media 3 is one of the most dysfunctional companies I have ever dealt with. Unlike some other reviewers, I wasn't baited into anything by AM3, so I can't speak to their marketing practices. I rent an apartment in a managed building, and unfortunately, AM3 provides our internet and tv services. When I first moved into my building, our tv and internet were provided by MDU Communications, a small and terrible company that AM3 acquired soon after I moved in. As bad as that company was, AM3 is even worse. Over the last few years, I've had a handful of issues with AM3, and every single one was a pain to deal with. I won't get into personal stories, but you can find stories that are similar to mine in the more than 200+ other AM3 reviews. If you are making a personal decision on who to provide your tv and internet, pay more and get RCN or Comcast. Not only will you likely get faster internet with either of those companies, but you'll hopefully get a more reliable infrastructure, and have access to employees that know how to deal with their infrastructure when things aren't working. Now, if you are one of the individuals responsible for my building having a relationship with MDU Communications, and now AM3, one or more of the following things happened: 1. You made a decision solely based on price (if MDU Communications was the least expensive in terms of dollars/month). 2. You had some personal financial incentive to work with MDU Communications. 3. You are absolutely terrible at evaluating vendors and making good decisions. Regardless of which of the above happened, myself and hundreds more now have to deal with Access Media 3, an organization that is so annoying to deal with that it shouldn't be called a company. It's more like a group of mediocre individuals, fenced in and roaming around together, and on rare occasion, they bump into each other and something positive happens. AM3 is so bad that if I found a once-in-a-lifetime dream apartment or condo to rent or buy, for a too-good-to-be-true price, and the ONLY con was that some services were provided by AM3, my decision would be so hard my brain would likely explode. read more

The rating now lowers from my first review. My monthly bill is much higher than the sales girl quoted me over the phone when signing up. There is no way around it. They made me do auto pay when I signed up. Yesterday, I received an email from AccessMedia3 notifying me they received automatic payment from my account. It was not only much higher than originally quoted when signing up, I also did NOT receive a bill summary. This company takes your money before sending out a billing summary? Very shady. I've never had a cable/internet company do that. Proper business practice would be email or send a bill summary notifying the breakdown of charges and the date the payment will be charged to your bank account. I called and the customer service and they had no answer for my concerns. They did realize I wasn't receiving some discounts I was supposed to be getting. They will credit my next bill. Next, I was informed that some of my discounts are only for 3 months. When I signed up, I was given the impression the discounts were good for a year. Yes, I had to sign up for a year because the complex I live at (which is higher end) is locked in a contract with AccessMedia3, meaning I have no other choices for cable and internet. The issue is in this day in age we must have internet to live (work related). I'm considering getting my Attourney involved because I do know their customer service and sales calls are recorded and I do know the sales person quoted me a much lower price for the monthly bill and did not disclose that some discounts were only good for 3 months. I will give them a little time to fix the issue, ir I will be seeking legal action. read more

Worst company I've ever had to do business with. If my Condo Association did not force us to use them I would cancel my services. I called and told them that my cable box kept turning off and needing to be restarted. They sent out a tech, replaced the box (which fixed the issue) but told me that the issue was my HDMI cable. The tech told my that I would not get charged. I was charged and told I had to pay the fee. I'm paying it because it's not worth anymore headache. read more

How is this company in business? It makes ZERO sense. I had RCN for 3 years, NEVER a problem! Then I moved into a building who made us use AM3. In a year, I NO JOKE have had 20 issues. Of those 20 times people have come out, the problem has NEVER been fixed the first time. Sometimes, not even the second time. It is mind boggling to be how such an incompetent company is not out of business. The managers are never available and call back 3 days later. Fabian, Robert, and other managers are on a first name basis with me. Fabian is acutally semi nice---Robert as a complete ASSHOLE who should be fired immediately. Just called and he is "at lunch" at 4:47 on a Saturday. LOL. Thank goodness cable companies are now bundling internet themselves. STAY AWAY FROM THIS COMPANY!!!! THE WORST!!!!!! read more

I would give zero stars if that were an option. Frequent Internet outages. You try to call customer service and you're lucky if you get through. Most recently, internet has been out for 2 days. I tried to call customer service, press the correct prompts for technical problems, and it automatically hangs up. I thought that must have been a quirk, so I called again. Went through the same routine of pressing the proper numbers to connect to a customer service representative for technical problems, and it immediately hangs up. No chance to leave a message no chance to wait on the line. Just hangs up. This is the worst customer service ever. It really could not get any worse than this. read more

The worst internet provider I've ever encountered. Poor customer service, unprofessional techs, and the service itself is horrible. I disconnect my phone from it every day because it works better on data then their internet. Unfortunately our apartment complex has a contract with them and they're our only option for internet. Have gone days without internet at times. Very inconsistent. Would not recommend to anyone. read more