We own a small business and rely on BWP heavily. We get an assortment of different sized items and the team here is incredibly patient when I'm going on a scavenger hunt for odd box sizes. The boxes are great quality, along with their shipping/packing material. Highly recommend them! read more

We've been looking for a new supplier for our boxes and mailers. We usually ship around 300 packages a month and we wanted someone who could deliver FAST at a good price. After months of using U-LINE and reading more about the company and how they donate millions to elect far-right conservatives (and have problematic views about job regulations, health care, even lunch breaks...) and we decided we wanted to support a LOCAL business (we are located in SF and they are in Hayward) that shared our same business values. Our very first order was great, I ordered at 5pm and got our order delivered at 10:30 AM the next day (for free!!). Judy has been helping me every time I place an order, and she always makes sure we get our packaging supplies on time. If there is ever a delay, she lets me know right away and works with me to figure out what's the best solution. Do we get free crap from them as we used to get from U-Line? No, but it doesn't matter, because now we are getting good service, supporting a local Bay Area business and not giving our money to companies like U-Line. Many small businesses in the Bay Area are looking for a U-Line alternative and I always recommend Baywater Packaging Company. Give them a try!! read more

I was a bit stuck and facing a time crunch to ship a whole bunch of small roller suitcases asap. Found Baywater online and paid them a visit first thing in the AM. Amber and Berto in the office were super helpful and responsive. They took measurements of the suitcase (I had one with me as a sample) and worked with the warehouse manager to quickly find me a box that was a great fit. Definitely recommend - I'll be back for sure! read more

Great company, buy all my business shipping boxes from them because of QUALITY materials, friendly and reliable staff and how convenient they deliver next day orders. Thank you BPC read more

Just dropped by this place to check out their bubble envelops for my new little business. They had various sizes & the staff there were so helpful & nice. I will definitely come back here to buy supplies. read more

Fast quotes! exclaims Baywater's website. To which I must retort...compared to what? An ice age? Since I buy boxes on at least a bi-monthly basis for my business, I thought I should check into a local supplier in lieu of my Los Angeles-based supplier. A quick internet search led me to Baywater's website. Since my L.A. supplier is dirt cheap, I wanted to make sure that I maintained somewhat the same cost, although since Baywater claims to deliver to the Bay Area for free, I figured I could spend a little more for what I would be saving in shipping. Baywater, however, does not list their product prices on the site, which initially brought me to three possible conclusions: a) like the lobster on the menu, one must ask to hear the heart attack inducing price b) the price is determined by how much they think they can weasel out of you c) they want to get you on the phone so they can fully institute the hard sell Obviously, none of the aforementioned scenarios are particularly appealing. I'm sure they have some reasoning behind not listing their pricing, like, "our prices are so low are competitors can't know!" but I found the obstacle to simply purchasing online with no added rigmarole annoying. I hate it when businesses try to force me to have human interaction. So, I fill out their online form with the sizes of boxes that I would like and waited to hear back. Granted, I was a little impatient because I was in dire need of boxes, and I wanted to either order with them or the L.A. supplier tout suite. No response. The following day I decided to give them a call. A woman answered their "San Francisco office" number while an infant wailed in the background. I told her that I had filled out their online form but hadn't heard back and just wanted to know some prices. She told me that their salesman was out of the office on lunch and that she would have him call me back. Okay. A few hours later a received a static-y phone call from the salesman. I told him the box sizes that I wanted, but since he was out of the office, he couldn't give me any price quotes. He told me that he would look at my e-mail and give me a call back later that day. I got an odd feeling thinking about my interactions, small though they may have been, with Baywater...particularly, I felt a little uncomfortable thinking about giving them my credit card information (as an online retailer, usually I don't get too worried about such things). Well, days later, I still have yet to hear back. I may be no Amazon.com, but I buy and ship a lot of boxes. I am not a terrible customer to have. I do, however, expect a semi-timely response, especially from a company that touts its quickness of service as one of its foremost attributes. I am not going to chase down a company to give them business. Perhaps they are so successful that they are able to blow off potential customers as such, but I suspect a more likely answer is that they are lame, lame, lame. read more

I love the customer service here. Judy is the best. She is very friendly and personable. When ever i call she makes sure to ask about my kids. Major points for remember their names and asking about them!! Highly recommend this business because everyone i have dealt with is so friendly, fast and efficient. I feel like my time is valued. Thanks Judy keep up the great work!! read more

Needed some 4x8 cardboard sheets for a studio floor covering. They were super nice and showed me two options, double and single. Reasonable, professional and nice to do business with, including my first phone call to them. If you need boxes or packing supplies they look like they have it all. read more

We have been using this local company for years, so I guess I have to apologize that I haven't written sooner. I can call or ask for a quote online, and the turnaround on my order is very quick - next day delivery. I ordered last night at 5:15pm online (well I put it through the quote page, but having a relationship may have helped with this process - thank you Judy) and I will be receiving my order today. This may be a little unusual but having that relationship with a local company makes a big difference, There is a wide range of products available and if you ask the questions you can find what you need, or you can do it online if you don't want to make the personal contact. I would highly recommend the team here at Baywater Packaging - Thank you, you have saved me a few times on last minute orders. read more

Great customer service and friendly staff! I needed a particular size shipping box and was on a time crunch. Chris returned my call quickly, helped me locate the appropriate size box and was able to get it the next day. The pick up was quick and easy as they were ready for me and they loaded them up for me. I will definitely use them again! read more

Baywater has exceeded my expectations! As a small business owner, they are flexible, knowledgeable and are experts in packaging. Highly recommend them for your packaging needs. read more

I am very impressed with the service I received from Baywater Packaging. Very knowledgeable and helpful ladies in the front office. Overall great experience and will definitely come to them for my future packaging needs. read more

Excellent customer service from every person to include Mgm't/owner Craig. Friendly, knowledgeable and assisted with my unusual packing needs. Yes, I recommend Baywater and would use their services again! read more

Well, I've ordered from them before and their customer service is pretty good but my last order seemed a little expensive so I compared prices and here is what i found for 12x6x4 cardboard boxes .....quantity of 100 Baywater Packaging - $ 1.46 (free delivery) Gillis & Lane - $ 0.60 (will call - free deliver if you spend $100+) U-Line - $ 0.32 + ($16 shipping) Surprisingly, u-line.com was the cheapest. I don't care if you match the lowest price, don't rip me off to begin with. If the price was 10 or 20% higher, that's one thing, but more then twice....that's ridiculous. read more

I've had pretty much the opposite experience with Baywater Packaging. True, I stepped into a position that already had an existing relationship with them so there was none of that initial "figuring things out". The main reasons I continue to use them for my packaging needs are the fact that they'll price match almost anyone, they deliver the next day and delivery is free. read more

I've been using Baywater Packaging in Hayward for several years now, but only just now found them on Yelp. They carry every type of packaging supply that I use for my commercial web site... bubble wrap, packaging tape, bubble envelopes, zip closure bags, styrofoam peanuts, and those wonderful high-quality Tharco corrugated shipping boxes. I order my stuff by phone and pick it up the next morning. I always get great prices and great service. In fact, the Tharco boxes are less expensive through Baywater than what Tharco would charge me for buying them will-call in San Leandro. The two ladies who run the office are both knowledgeable and personable. I find them very pleasant to deal with over the phone. In several years of using Baywater Packaging, I have never been frustrated or disappointed with their products or services. read more

Judy at Baywater is my go-to source for packaging. Every month, we use a few hundred boxes and a roll or two of bubblewrap. One phone call and my boxes are at the door next morning. Since 2009, I've relied on Baywater Packaging for boxes, bubblewrap, and packing peanuts. My home business sends out fifty to a hundred orders a week; I need quality boxes and packing supplies. Baywater's prices are excellent, service is tops (after almost a decade, I've had exactly zero complaints). They watch out for my business: They call me before price increases and have told me when a box size is about to be discontinued. The delivery people know to leave the boxes in my driveway, and call me if there's any question. It's a delight to work with these competent, happy, local people -- they keep my home business working. read more

We've always had a very positive experience with Baywater Packaging. Their staff has always been very helpful and knowledgeable. The service is excellent, and prices are very competive. We highly recommend them. read more

I initially thought they only deal with companies but they serve individual consumers with small quantities as well. Very friendly folks helped me with my packaging needs. I needed to ship heavy electronics equipment at the last minute. I used their website to help me understand their various product selections, before speaking to them. They had my items in stock and was able to pick up same day. They also have next day delivery within the Bay Area if ordered early enough. read more

Craig reached out to me and wanted to resolve the issue amicably. i must say that this is what companies do when they have an unhappy customer. I have always had pleasant dealings with Craig up until the new employees arrived and I am happy to say that I will be doing business with Baywater Packaging Company again. Craig is a nice guy who will work with you and try to solve your needs better than any other company I know. I appreciate that he reached out to me. Thanks again Craig, looking forward to working with you again. I will keep you posted on the company in case you are interested. read more