Our microwave went out 2 months ago they have been rude and threatening so bad one of the technicians scared my grandma in her own house...

We had an ice maker leaking water on floor and after 3 calls Accord finally sent out a senior tech named Stephen to look over issue their previous tech could not identify. Stephen was thorough in diagnosing the problem and what parts needed to be replaced. He was very patient to to explain the problem and how he would order necessary parts to repair the leaking ice maker. He will be the one returning with the parts to finish the job within the next week. WHAT GREAT SERVICE!! Thank you Stephen and the customer service representative that was able to understand our issue! Ken and Diane C. read more

This company has so much to be desired. I have a drier that has not been working now for 6 weeks. After 3 repair calls the technicians still can't figure out what's wrong. Keep in mind this an appliance company, they do this for a living, it's all they do. The communication between techs, and customer needs improvement as we were told one part needed replaced and they replaced another. When asked about the part they came to replace he said that part is fine, I was told to replace this. Who to believe amongst their techs :-/. read more

Jorge fixed our LG front load washer professionally and efficiently after thoroughly analyzing the root cause. Jorge represents Accord in the best light possible in terms of customer focus and presenting the company in a positive demeanor. Any Accord customer who is fortunate to have Jorge as their service tech will certainly agree with the comments above. read more

Horrible service!!!! Accord Appliances company is the worst experience I have had. The technician came 4 time to fix my dish washer, 4 times service was charged and still my washer is licking... Horrible. Customer service is also 0 zero quality. Waiting on the phone for hours. read more

Please please please do not bother with this company. If you haven't noticed most of the reviews are bad reviews and let me tell you that I am sick to my head wondering why this company is still in business. This has to be the worst company I have ever dealt with. First of all they are very unprofessional and don't care about there customers. I had set up two appointments with them to come and install my dishwasher and both times they did not show up and what was worse they did not even call . Both times we had to call after waiting for several hours and they said they would make it out but still never showed up to install my dishwasher. I am very disgusted with this people. I hate that we have to go through this company since our warranty uses this company. read more

At first I was impressed. They sent a guy out on Christmas Eve and it wasn't even an emergency but from then on its been borderline ridiculous. The first repair man they sent told me my dryer would need new parts since its keeps shutting off after a few minutes of drying (unless on manual time.) He wrote up an order and left. Weeks later a second repair man shows up... After rescheduling our appointment time that we took off work for! So this different guy has no parts and comes to assess just like the last one. He finds build up in the vent behind the dryer, empties it out and leaves. No actual repairs made on either visit... So long story short, we still have the same dryer problem. Nothing is fixed. Then billing is the real nightmare. I get a letter a month later from my home warranty stating I haven't paid my warranty copay. I produce a receipt and copy of my check and problem solved, right?! Nope. Nearly 6 months later the appliance company starts calling me directly leaving impatient voicemails that they want me to call them back about depositing my check. When I do call back the woman interrupts me, is disrespectful, apologizes for nothing on their behalf for their error is all around shockingly rude. When I ask for the supervisor she is more polite at least but tells me she is sorry but they have too many checks and it isn't the first time they've lost a check and found it later. Talk about unprofessional!! You are handling a persons bank account number and private address on that check and you just lose it?! Hey, accidents happen, but to happen multiple times and to not take ownership of your mistakes in addition to being confrontational with your customer is flat out unacceptable. Simply put, this is a business that has no business being in business. read more

Never have I ever received such poor repair service and customer service! Contracted via my home warranty, Accord appliance came out to fix my washer, microwave and ice maker. Repairman shows up and gives me a list of parts he'll need to order, assuring me they'll be in within a week. A week comes and I have to call them! They say parts are in, but it'll be another week before they can come back. Meanwhile my home warranty calls saying my washer will NOT be repaired because it was noted that the washer was damaged due to negligence and owner damage. Had to appeal that decision and have another company come out, and the washer is fixed. On top of this, Accord repairman comes back out, claims to have fixed microwave, I use it in front of him and it shuts down. He says he doesn't know what the problem is, but maybe it's my circuit breaker (NOT) and he'll talk to his manager. I call the next day and apparently the work order was CLOSED. Receptionist was rude, saying since it's within 10 days she can reopen... reopen?!??? Why was it closed?? She was so condescending, I had to remind her that I was the customer, not the other way around. I immediately called my home warranty and told them to NEVER send them to my home again. read more

Is there anything below a ONE star? This is the most inept company. Because of a Home Warranty I had to use this company. on July 11, they came by the house and determined that my fridge was beyond repair. They then said that it could be repair and on set a second apt for July 19. On July 19 they called to cancel because "they" had ordered the wrong part. On July 26, their tech came by said that "they" had giving him the wrong part and walked out without any further explanation, without "cleaning the area that he worked on" and without leaving a work order, invoice, receipt or anything... and top of it all.... very RUDE!!! If there were half stars, I would rate them with that. One Start is too high for this company. read more

Well first of all, I was skeptical that my Home Warranty company assigned Accord, especially after reading all the negative reviews. A Plus Appliance was the first company assigned, but they wouldn't touch my fridge cause it was Kitchenaid and they said I needed someone that specialized in that brand. So not much I could do since my warranty company has limited vendors and they ALL have bad reviews. I just hoped for the best. Right from the start, I dealt with the lady that does scheduling and she was very nice and accommodating to my busy schedule. Within a few days I had a tech named Zeke come out to troubleshoot my built-in fridge and he was here for about an hour, made some phone calls to discuss possible solutions. He told me he had to write up a report of findings and schedule someone to service my fridge with freon. He was a nice guy and I made conversation with him; very courteous. I had the lady call me a few days later to set up my next visit which wasn't until the following week because of my schedule. A different guy came out and serviced the fridge and it's good to go!!! I've been trying to get this fridge repaired/diagnosed for months!! My only saving grace was that I had an extra fridge and floor freezer in my garage. I used another company before I purchased an appliance warranty that said it was the mother board and it costed me about $500 and it did nothing for the problem. That company refused to work on it any further because they told me it should be under warranty and I should call Kitchenaid to let them figure it out. Accord appliance took care of it in 2 weeks and they did a great job!! Thank you so much Accord for being professional and attentive - you all are awesome!! read more

Is there a ZERO STAR review? Our experience is the same as all the others. No refrigeration for over three weeks! ...Didn't show up the first time. Then they sent somebody the next day who said he didn't know why it was broken. He called his boss and that was no help. Then, a week later, someone else was supposed to show up during the six hour window, and no one showed up, But he did not show up! We called them back, and they did not know why, but as I see from looking at the above notes, that is fairly common. When we ask the receptionist whythis was the case, she said, what difference would it make, and then when we asked again, said she had seven more calls on hold. We are now on a Nother six hour window for the end of this week! Previously, when I asked to talk to the manager, Jerry, he said that is just how this businesses, because the insurance company has already been pre-paid, and they do not want to spend any of the money they have made. Lots of excuses, no service! PS, sorry for the typographical error's above, but Siri is not perfect, and I'm not going to waste more time with these people, and they're horrible service, rudeness, etc. read more

I had an experience like most everyone else. I was promised a courtesy call by LG customer service rep before the tech would arrive, but we never received such a call. Fortunately, my wife had just got home prior to the tech arriving at my house unannounced. At least he had the correct part for my washing machine and made the repair relatively quickly. Would have been really upset I'd I would've had to reschedule if no one was home when they showed up. When it's time to either replace this appliance or any other appliance, definitely staying away from LG as most reputable repair shops not authorized to repair LG appliances. read more

This is by far the worst, I mean worst company to deal with. They were assigned to me by my home warranty company, American Home Shield. On June 21, 2021, I called because my refrigerator was no longer cold on both the freezer and refrig side. The panel was flashing error codes. The technician came a week later, cleaned off the coils and told us it was fixed. By that evening, we had the same condition, we called back, he came two weeks later, was here about 6 minutes and said he had to order a part, the part came two weeks later, he installed the new part it didn't work, he said it was defective and would order it again. It is August 6th and the refrigerator is still not working, the technician hasn't come back, there has been absolutely NO COMMUNICATION by Accord Appliance to let us know when the part will be in, what's going on. What's scary to me, is, if I didn't have a second refrigerator we would be almost two months without any way to keep our food cold. This company is absolutely horrible. I've had similar horrible experiences with them in the past on other appliance issues. If I could rate them ZERO, I would. I also would give American Home Shield a ZERO as I have asked them not to send American Home Shield to my home any more and they continue to do so. Don't get a home warranty with them, there service is equally horrible, when you talk to a customer service rep, they are out of the country and can't help. This is a money grab organization, find a more reputable company. read more

EEKKKK.....Absolutely the VERY WORST customer service and lazy technicians!!! If I could give negative stars, I would. My home warranty company referred them to me and it took me 3 days to get a hold of them on the phone. Then once I finally did, it was over a week before I could get an appointment. Their technician said I have give them better access before he could do the repair but he would order parts. A few days later they called to set an appointment and insisted that I move my washer to the backyard yard for repairs because my 5x10 laundry room wasn't big enough. I paid to have my washer moved to my backyard before appointment. Technician never showed. I was able to get another appointment 11 days later. The technician was there 6 minutes and said he needed to order parts. Mind you this has been a month long process. Finally I spoke to my warranty company and they referred another contractor who came out in 2 days diagnosed and fixed my washer. read more

A VERY unprofessional company! This company was selected by my home owner insurance company. There were 2 issues with my microwave that I reported. 1. the touch pad is loose and the numbers are not working all the time. 2. The power levels are not working. No matter what percentage you program it seems to work at 100%. Here is a summary of my awful experience. * company called quickly to make appointment. * company showed up at scheduled time. Technician, George, wouldn't listen as I described the power issue. He chose to hear that the "power button doesn't work". He was pushing the button in the wrong sequence. * company ordered part and returned in a timely manner * George returned to repair microwave. He fixed the touch pad and again was pushing the power button in the wrong sequence so it wasn't working. I told him I never said the power button didn't work and that the work order states the power percentage doesn't work. He asked for a coffee mug and he placed water in it. Ran microwave at: -100% and the temp was 123 degrees -50% and the temp was 113 degrees -10% and the temp was 81 degrees I told him that even at 10% it is around 75% not anywhere near 10%. He proceeded to tell me that the microwave is working fine and it's a cheap microwave. He said he was leaving as there is nothing wrong. I told him I want him to document our test results and he refused and walked out of my house without giving me any documentation. (11/2/16 @ 11:00 am) I immediately called and spoke with Robin requesting to speak to a supervisor. She told me that they both were on lunch and she would give them the message when they got back. I asked for the supervisors names so I would know when they called back. She said Cassandra or Dawn would call back. (11/3/16 @ 4:00 pm) Called the company and Dawn answered. I told her what happened and that I was told someone would call me back the previous day. She knew nothing about this and said she would speak to the other supervisor and technician and "promised" (her words) that she would call me back on 11/4 BY 8:30 am. (11/4/16 @ 4:15 PM) Left a voice mail message because no one has ever called me from this company. It is now 11/9/16 and still no call ever. I have had to call my insurance company to have another company come out to fix the original issue. I am now seeing all the BAD REVIEWS and wonder why they are being used by home owner insurance companies. STAY AWAY from Accord Appliance!!! read more

AHS set up Appliance Repair Experts to come and fix our microwave. Took a few days to contact me and then wanted to do a video tech visit. they missed the first app't and then on the second online video diagnosed our issue (which was incorrect). Ordered parts and I called them every week for an update. Long story short (er), after over a month of delays, I called AHS the second time and they assigned Accord Appliance to take care of our microwave. Mr Porfirio (never did get his first name) came out and started taking the M/W apart checking items on the way. He discovered the issues and ordered parts, which came in one week later on a Friday. Came out the following Monday and fixed the microwave. Also, on the first visit he put a band-aid on it so that we could use it as long as we did not open it before pushing STOP/RESET. Bottom line he was very knowledgeable and very courteous. On time and very efficient. VERY please with his work. read more

I requested accord through my home warranty because they did a great job last time they came out. This time was no different, Michael did a great job quickly fixing the issue with our microwave and was very professional. Definitely an asset to the company! read more

Worst service ever! Don't go with this company. My Home Warranty scheduled them. Accord rescheduled me multiple times on my first service call. The first guy came out and reset the breaker which only masked a problem and they still needed to fix a latch. They then rescheduled me multiple times to get the latch installed and then finally sent out a sub contractor. He was good to work with. A couple weeks later the same issue on my digital screen on oven happened then it went blank. I re set up a home warranty and they scheduled this company again. They came out for 5 minutes and left and said we need to get a part. Then never contacted me and told the home warranty it was completed. They lied. Then I called the home warranty and they said they were giving the company the opportunity to complete the project and that they may have accidentally pushed the button complete. I called Accord and they said they were not going to complete the project and to call the home warranty. So far this has been a 4 month + ordeal. read more

Horrible customer service, technician had me move my dryer, and washer so he can work on it. Fixed washer after two weeks of waiting. Dryers immediately stopped working after being moved twice for them. During first appt I was told I missed appt because I was not home. I asked for a courtesy call just to make sure I was home, after waiting for over 4 hours for them. I left to get my daughter from school and tech showed up with out notice. I called dispatch and let them know I be right back but was told I had to re-schedule. Waited another day before they came out. Then another week while parts were ordered and scheduled for another appointment. After all that my dryer stopped working. read more

Our dishwasher stopped working, so I submitted a claim to our home warranty company. Accord Appliance was issued to handle the claim. I would have given them 5 stars, but they never called to schedule an appointment. I had to call them. Once the appointment was scheduled, Jorge came to the house and was a superstar! He called on the way to discuss the problems and potential solutions before he even arrived. He was punctual, quick, efficient, personable, and gave us advice on how to keep things running smoothly. I have hired many contractors, and Jorge was one of the best to work with. I would highly recommend Jorge if you need an appliance repairman. read more

They were prompt, called when they were 30 minutes out, and appeared very knowledgeable. Jorge - the tech - was clean, friendly and efficient. read more

HORRIBLE experience! Don't let American Home Shield send you these folks. In a nut shell, the technician, Stephen, could not identify the source of the leak. When the leak occurred, the leak appeared from under the refrigerator, not inside. Stephen ran the water and caused the freezer to be flooded. Our refrigerator had to be turned off for four days. Our food was spoiled. Stephen determined the leak was due to the icemaker staying stuck in the ON position and basically called us liars and blamed us for the new leak. Like, we had sabotaged our refrigerator for kicks an giggles. Obviously, the icemaker leak was new and not what we had previously experienced. Stephen showed up four days later to replace whatever unnecessary parts were "needed". Stephen did not make an appointment he just showed up with a 30 minute window, Unsat! I asked Stephen "what about the leak coming from under the fridge?" Stephen accused me of being "combative" when all I asked was what about the initial leak. I never used profanity, raised my voice or used any unprofessional conduct. Stephen walked out of my home and said for me to deal with it and we could call his office if we had issues. I called Accord Appliances and spoke with Chris who said he was a manager. Chris told us he did not have anyone above him just the owner. He suggested I email them at their general email and the "owner" would review my complaint. They have a substandard rating with the Better Business Bureau and the Yelp reviews aren't any better. I wish I could give them zero stars. Mar my words they will not last in the industry with their horrible customer service. I am addressing this with my warranty company but there are a bunch of hurdles to jump, I guess this is why they still have contracts with AHS, people give up. I've been on hold with AHS for 30 minutes now....I guess the joke is on me! read more

WOREST customer service!! On August 10th My oven wasn't heating. Called my home warranty company- American Home Shield. They assigned Accord Appliance to repair my oven. Didn't hear from them, so I called Accord Appliance on August 14th, they assigned a tech to come out on August 17th. Tech came out & he said my igniter was out. He needs to order one. Heard from Accord Appliance part should be in on August 21st. BUT the tech will be on vacation the following week, so my oven wouldn't be fixed until the tech comes back from vacation. I told them why should I wait - they should assign another tech. They told me the tech that is assigned to the repair has to finish it. REALLY??!! Called the home warranty company. Explained the situation to the customer service rep for American Home Shield. He agreed with me. He contacted Accord Appliance & they supposedly told him they would assign another tech for the repair. Called Accord Appliance on August 22- left message. Called Accord Appliance on August 25th. Finally got a hold of someone. They told me the part has not arrived yet....REALLY??!! And they don't know when to expect it. Now mind you, my oven is a basic Frigidaire Oven. Home Depot has the part. I told this to the rep at Accord Appliance. Basically, she said I have to wait. Called the Home Warranty Company. They said there's not much they can do....what a joke. Sent an email to Accord Appliance on Sept 1st checking on status of part - thought I would get a faster response. I was wrong. Received a phone call from Accord Appliance on Sept 4th. Part came in BUT can't get the tech out until Sept 16th. What a joke....how is this place still in business?! It's Sept 16th & the tech just left. It seems like my oven is working. It is ridiculous that I had to wait that long for a simple repair & part. 37 days! So, the moral of this story is IF your warranty company assigns Accord Appliance to do your repair, REFUSE. It will save you time & fustration. read more

Wow! These guys are a joke. My stove top has been broken for over two months. The first guy came out without tools and he asked to borrow my tools. Really? Then he spent two hours talking about his trip to the Raider game the day before. How he was looking for another job and all kinds of other crap. Needless to say he couldn't fix it. Came back a week later and still didn't fix it. Then they send out another guy who was rude and pushy. six visits later, two broken parts and two months later I still can't cook dinner for my family. If I could give less then one star I would. read more

Accord appliances is the worst repair service I have ever had. I was recommended to them by Kitchenaid hot line after my 3 .5 old Ice Maker stopped producing ice in early May. The technicain cam out to my home a week later and after 10 minutes stated that the compressor was faulty. After around two weeks the same technicaim came to my house and stated that he had to take my ice maker back to the shop to install compressor. After, another two week and three total parts the same technicain brought the ice maker back guess what! the ice maker did not work. I stopped the check and then finally I received a supervisor call stated that Accord would have to come out and verify that ice maker does not work. If, anybody can tell me how this company is "Kitchenaid authorized" This company should be out of business and technician and management team should be unemployed the rest of their lives. Good Luck if you decide to waste your money. The only reason I rated this company one star is that the web site will not let me post without a rating. Yelp please add minus ratings. Chris C read more

i wouldn't even give this incompetent business one star if i didn't have to. worst worst service i have ever experienced! shame on american home shield for contracting this horrible co. one month and still going with no refrigerator. fifth visit today and had the wrong parts. igor is horrible, can't diagnose the problem, owner wont speak to customers. run from this company or you will be sorry! read more

They actually are NO STAR appliance repair facility in my mind. Technician spent approximately 3-5 minutes inspecting my washer. While leaving technician was asked what was wrong with washer and he replied " we will contact you ". When he was told that that paper work is needed, he ripped off part of work order, threw it and walked out. Only information on the work order was customer info ( my info) and brand/serial # of appliance. Work performed is blank and I do believe that he did not perform any work. I'm a Lexus, Jaguar and Aston Martin factory master certified auto technician with just over 29 years of experience. Not quite appliance repair but with experience that I have in my field, I do know that no inspection can be performed within 3-5 minutes. I contacted Accord appliance twice and asked to speak to a manager but both times was told he was unavailable and will get back to me ASAP. He never did. Under no circumstances should you allow them into your home. read more

PLEASE READ THE WHOLE STORY!! Don't use them. They are NOT BBB accredited. Accord works for the Insurance company. We have American home shield Insurance and we pay extra for the refrigerator/ice maker and washer and dryer to be covered. The insurance scheduled this company to come out. Accord has (I believe) subcontractors that they call to you. The subcontractors comes in their own personal vehicle. The subcontractor comes in and diagnosis the problem. Now here it comes. He turns it into, as he said his name is Jerry(who knows) of accord. My refrigerator ice maker diagnosis from the subcontractor was un repairable because, the two tangs that hold in the ice maker where broken and took a picture. Now over a week later I hear nothing from insurance company, I call. They said accord has to do a follow up on problem, call accord, nothing done, accord supposed secretary ( I believe is one of Jerry's family members) said they'd take care of it. Now remember you will be on hold for a long while each time you call (maybe in the middle of playing a game, who knows, because their is no one but Jerry in the office). Called insurance 4 days later nothing done, insurance calls them with me on hold. Insurance comes on and said we're not covering it because in the picture it shows a separation between the refrigerator molding and the ice maker box, that's accord diagnosis, it's a manufacturer defect and theirs no one on our list to give second opinion (Tamara insurance) it's a very small little area that is barely even noticeable, let alone a problem in any way.now the subcontractors diagnosis is out the window, which is the correct one and Jerry's diagnosis is in. Jerry has never been to my home, he only saw a picture. That's what accord (Jerry, his name may change) and the insurance came up with. Now what they're looking at has nothing to do with its function.The insurance company can't give me a report from accord, I have to get it from accord. It looks from the website and and supposed secretary so on, it was a large type business, it's not. I drove to accord ( now the place is a joke) it's a strip warehouse with no lights on, no secretary and one guy named Jerry. Jerry said the main office of his is in Van Nuys, really!! Then he said his diagnosis is correct, very derogatory manner and said all kinds of things about court and so on, blowing air out of his mouth. He refused to give it to me. I have an A+ BBB accredited company coming out that Maytag gave to me and they will be in touch with after there diagnosis. I have Maytag on my side and going all the way with this one, called back insurance company with my own second opinion coming and low and behold, they do have someone that can come out for a second opinion, I would only agree to sears, they're coming out Oct. 20th. Don't let Accord nor the Insurance company do this to you!! They owe me a replacement. Update Sept. 28- called Amercan Home Shield, call 1(877) 489-8320 spoke to a different dept. to complain about accord, it was sent to corporate. They where very concerned, so call that number, you may get some where. AHS agreed to a second opinion, I agreed to sears, one month later because sears was booked solid. Guess what, accord is 100% WRONG in his diagnosis, no surprise there. I am now getting e replacement refrigerator from AHS. REMEMBER have tenacity when dealing with bad companies and DON'T BACK DOWN WHEN YOUR IN THE RIGHT. Accord gives good repair service companies a very bad name. Forgot to post... With sears diagnosis in October I have a brand new refrigerator of my choice not the Insurance companies choice, delivered to my door, white glove treatment. Insurance paid for it. read more

I called yesterday for repair on my Whirlpool microwave. Pete from Accord was here by 11 a.m. today. He is super efficient knowledgeable and quick. Within minutes of trouble shooting my microwave he found the problem and fixed it. I can not understand how this company could have such terrible reviews, I think they are amazing! read more

*****DO NOT USE THEM***********NEGATIVE STARS************** In January my washer broke down, so I called my home warranty company to send someone out to take a look at it and fix it. They contracted Accord Appliance to come out. When they're tech came out he submitted an order for a part, which came in fairly quickly, but arrived broken. When the second part came in it broke while the tech was installing it. He then told me that he's going to have his office put a rush on the part to get it in sooner. It took over a week to get the part in the third time! Meanwhile, it was an absolute miracle if I received a call back from a message I left with their offices. I had to leave messages because they don't answer their phone (maybe they just saw my number on their caller ID and decided not to answer). When I would finally catch their calls (because I have nothing else to do other than sit around and wait for the appliance company to call me, right?) trying to schedule the next service visit was a nightmare - usually a week or more out because they were so busy. How are they so busy if they treat customers like this?? At the end of March (yes, THREE MONTHS LATER) and after upwards of $500 spent on laundry at the laundromat, an additional $100+ spent on a rental washer, and a $75 deductible (which Accord Appliance REFUSED to waive), my washer was FINALLY fixed, but of course not before the tech (who admittedly didn't know that much about washers) told me that I shouldn't have my washer plugged into the outlet that it had been plugged into for almost 4 years without any issues because according to him THAT'S what caused all the problems! Seriously!! If I had known that this whole ordeal was going to cost me $675+, I would have just bought a new washer!! Horrible customer service and a horrible customer experience!! read more

Just had Jorge here to fix my Samsung dryer!! Best appliance guy EVER!!! So friendly, knowledgeable and just a pleasure to have in my home. You don't find that everyday! Thank you so very much for the professional service you provided! My goto appliance repair from now on!!! read more

Do not allow your Home warranty to assign this company for any repairs!!! The technician that came out Name Sean was not helpful or even willing to work. He came in, did not look or move the appliances. Both the fridge and the washer. He opened and closed the lid to it it and said it is normal and all I need is home remedies to fix the problem. He then took a second look when I would not take that as an answer to then tell me I need a drain pump for the washer, a new panel for the exhaust in kitchen and a part for the refrigerator. Come to find out that he went back and reported to the Home Warranty there is no issue and blunt force that caused this issue. No parts were ordered. He had no notes and DID NO WORK AT ALL. I immediately requested a second opinion. And Guess what!!. New computer needed on my refrigerator, new drain pump and other part needed on my Washer and a Brand new replacement of my hood range is being sent by our home warranty. I usually don't like to leave bad reviews but this was a bit ridiculous, Employees like this and the Company that obviously did not require a full report , notes photos etc of a work inspection or service to be complete is alarming. I thought all the other reviews were bogus, but guess not!! read more

One of the WORST customer service experiences I've ever had which says a lot. I've spent the last two weeks going back and forth between them and Warrantech. Accord claiming they don't have a ticket order, warrantech submitting it 3 different times. Accord will answer when I call and tell me warrantech needs to call them directly but they will not answer when Warrantech calls. Yesterday I called on a 3 way with Warrantech to try to resolve my issues only to be told they aren't allowed to do a 3 way phone call. Warrantechs representative stated she would hang up and call back immediately. At which point before responding Girlie at Accord hung up the phone on us. Warrantech called back immediately and SHOCKING no answer. I will NEVER work with them again and have it in my file with Warrantech that they are not allowed to be sent to my house. Trust me don't make the same mistake. They came out in March to fix the same problem. On the day of the appointment they were a no show. When I called they stated they left voicemails on my phone as well as my husband in regard to our appointment. Shocking that cell phones lose voicemails from Accord Appliance but no one else. Then when I called to schedule the appointment this time, they stated that they'd just come out and do the same thing they did in March which didn't fix my dishwasher to begin with. Stay away from Accord Appliance. After looking at the other 306 reviews I'm definitely not alone!!! read more

DO NOT USE THIS COMPANY! They have the worst customer service. They are F rating on the BBB. its been 3 almost 4 weeks and my microwave is still not fixed. The technician said he ordered the part. The company said they ordered the correct part. When I questioned them about who made the mistake. Dawn said it's not one of their technician's? So do they just hire contractors out from the street? I asked if we could get the part overnight and have them come out and finally fix my mircowave. She said no her hands were tied. WOW. great customer service. What a way to do buisness. read more

Joining the list of folks here. Home warranty issue so they got ya by the balls... Why First American would use such a company??? Anyway, they tell you to wait around for 6 hours and then never show up. Actually got a call from the guy at 3:50pm saying he will be here in 20min - at 6:30pm nobody had come. I see the dozens saying they have been dealing with this for months! Total BS! And guess I shouldn't be surprised when I complain that they don't give a shit. read more

Our home warranty company had assigned Accord Appliance as a contractor to service a refrigerator repair. Our ice maker and fan inside the fridge have both been freezing over causing the fan to not be able to cool the fridge down. When they guy came out for the first appointment, he stated he couldn't do anything unless the fridge was defrosted. Two weeks later, we finally had another appointment. He replaced the ice maker and did some "work" in the back. When I asked him what he had done in the back of the fridge his response was "I fixed it." A month later, both parts were still freezing over. Called our warranty company, went through the same process over again. When the tech came out this time, he said he could not do anything about our ice maker freezing over again. He took a cup of hot water and poured it down the back of the inside of the fridge where the fans are located. When I asked what he did to fix it his response was "I did what I needed to do, but the problem is going to happen again and you just need a new fridge. This one is done." 2 weeks later, the issue presented itself again. Was told we needed to go through this process again in order to get a replacement claim started with the warranty company. The guy came out and literally did NOTHING! He said "I know what is wrong, but I cannot do anything to fix it." He said he would tell the Accord Appliance exactly what he was telling me. Next morning I get an email that our request was completed. My husband called Accord Appliance and they said the tech guy had told them there was nothing wrong and he couldn't detect an issue. Then they proceeded to cut my husband off when he was talking to try to transfer him to the warranty company instead. The tech lied to us and to Accord Appliance. We have been going back and forth with them for 4 months and having the same issue occur over and over again, with no solution and no help in getting a solution from them. We will never work with them again. read more

Terrible customer service experience. The wait time to reach an agent is 10-15 minutes. I had a man come out and look at my oven glass that had shattered when I did CLEAN on my oven. He said " oh, it's mechanical, you are covered". Then i never heard from anyone for 10 days. Each time I called, the wait time was just too long. I called the warranty company and they said "there was nothing listed on the report about a mechanical issue. You are not covered". I would avoid this repair company at all costs. There are other companies that give better service. read more

Horrible!!! Can not get through, no answers to calls and no return calls even after 3 messages. Called my Home Warrenty and told them they should reconsider their vendor list. Took forever for this company to get out here the first time, order the part and install ... 24 hrs later, the unit was not fixed. Called back 3 times and even said I was going to ownership on the 3rd call and still no call back. Warrenty company called, was able to get someone on the line and scheduled to come out 3 days later from a 12-5 window. We re-arranged our schedule and waited ... they never showed. Called Home Warrenty back and they apologized and tried to call back, no answer. They are now moving us to a new company and promised an expedited process. This issue has been going on for 2 months. Don't bother calling, horrible company. read more

Worst company I have ever had to deal with! They got sent by our home warranty company to fix our leaking fridge, it was fixed for about 3 days so we thought they did a good job. We then left on a family vacation and came back to our kitchen floor covered in water by the fridge due to the exact same problem it was having before. We called them multiple times and left numerous voicemails and they never called us back. Once we finally where able to get a hold of them they said, sorry it's been more then a month you need to call your insurance company and make a new claim! On top of all that we have real hardwood floors and now in front of the fridge they are ruined thanks to them not fixing it right and the water sitting on it while we where gone on our vacation. Great job guy! read more

If I could give a "0" I would. AWFUL. AWFUL. AWFUL. They sent a repairman who told us he was ordering a part. When the next repairman, Dimitri, came (we thought to install said part) he asked us what we needed?!?! What? Then he got attitude when we were upset. He has NO IDEA we were expecting him to install a part and fix the appliance. He didn't like that we were upset nor did he even call his office to figure out what happened. He. Just. Left. Then Chris, office manager maybe, says the previous repairman said he wasn't sure if the problem. Which is weird because he WAS QUITE SURE WHEN HE TOLD US THE PROBLEM. So they scheduled a second service call to figure it out. But never told us. So we take a second day off work for nothing. Then he says a 3rd day is now necessary to diagnose use the problem and he will MAKE SURE WE ARE FIRST ON THE ROUTE. 6 days later, two days before the appt, he calls back to tell us we are now LAST ON THE ROUTE. THEY LIE AND ARE INCOMPETENT. mind you, this 3rd appt won't even fix it. Only diagnose. One more to fix it. If it were not for them being through our home warranty I would NEVER LET THEM IN MY HOME AGAIN. after this is fixed, I wont. If your warranty company gives you accord appliance, DEMAND ANOTHER COMPANY! They are inept, dishonest, AND RUDE!!!! read more