I had a very disappointing experience at this salon…read more
When I called to book an appointment, I clearly explained that I already had hard gel on my nails and asked how much it would cost to remove it and get a new gel manicure. They told me $70.20, and no one mentioned that the price could be higher.
During the appointment, it became clear that they didn't know how to remove my previous gel properly. It wasn't a "different type of gel" -- they just didn't know how to do it correctly. Instead of properly filing it off with the machine, they only removed the color layer. Then they wrapped my nails in foil and left me sitting there while the nail technician did a full pedicure for another client, without saying a word to me. I was just waiting the entire time.
When she finally came back, she seemed surprised that the gel was still there -- and only then started removing it with the machine. She never explained anything to me, and I felt very uncomfortable because they were clearly experimenting on my nails. In any professional salon, hard gel is removed completely with a machine -- not like this.
At the end, they told me the total was $164. I was shocked. They said it was because of a "different gel" and a "different service," which wasn't true -- I had told them in advance that it was hard gel. If they had informed me that the price would be higher, I would have decided whether to continue or not.
When I calmly explained that no one mentioned this, they refused to listen. Then, when I asked to speak with the employer (the boss/owner) who wasn't there at the time, she got on the phone and spoke very rudely, claiming the nail master had told me about the higher cost -- which was a complete lie.
The worst part is that they both started threatening to call the cops, even though I was polite and honest the entire time. I ended up paying with my foreign card, using my last money, but the way they treated me was absolutely unacceptable.
While I was talking to the employer, the nail master stood there chewing gum and didn't even look at me. It was clear they were covering for each other. She never told me about any extra charge.
I left the salon very upset and disappointed. I believe honesty, professionalism, and communication are the most important parts of good service -- unfortunately, I didn't experience any of that here.
How can professional staff, instead of listening or offering any solution, threaten me by saying, "We will call the cops! We will call the cops!!!"?
I've been doing my nails regularly for five years, and I've never had such awful quality and service. They didn't know how to remove the gel properly and then put all their mistakes, my waiting time, and the extra costs on me and my pocket.
To make things worse, the final work was low quality -- on my pinky finger, they added Gel-X and didn't even file or shorten it. It's longer than my other nails and hurts
