Signed contract but then decided to cancel. Legally we have 3 days. Refused to take back system. They dragged things out and said they didn't get the letter within the required 3 days. Mail doesn't deliver on a Sunday so they received it Monday. Threatened and harassed for months then sent to collections for $2500. Terrible company to deal with. read more

sheduled service for a report front door battery notification, and the front door does not have a battery. scheduled for appointment on 8/26/2021 between 8 am and 12 pm. technician never showed and i got a call at 1:23 saying the were sorry did not know it was scheduled between 8 am and 12 pm. agreed to reschedule for the same time next day. called to verifiy. since i should have been first on the list (failed day before) . and they said he would be here between 12:30 and 1 pm. I got here at 7:30 am to make sure i did not make them wait. Customer service would not let me talk to manager or supervisor. Said i would get a call back in 24 to 48 hours . You suck. How can it be that the same technician can schedule to be late. Your customer service sucks and i am actively searching for a new company who gives a shit about customer service. and making appointments on time. read more

Beware of these services. They only care about collecting their money and not fixing the problems. I have sent several messages regarding my account and spoken to a customer agent who has been no help. If necessary, I am a disappointed customer and will take my complaint to higher means. My system malfunctioned, and nobody ever got back to me when I sent the message regarding this problem. On October 17, 2022, I stepped out of my house to take out the trash, not knowing that the door was going to lock itself behind me. I had to wait on the phone for two hours for the customer agent to tell me that I had to call a locksmith because "somehow" my account wasn't connected to their system. Now 500 dollars later and upset over this whole issue that nobody appears to care about. I'm supposed to stay active with my contract because I still have 23 months left. On top of that, I have to pay a fee to have a technician fix the system's problem. This is an outrage and horrible customer service where people kept throwing the ball around because customer satisfaction is not essential. Did I mention that even their app didn't work, and somehow they made me feel that it was my fault? read more

Called adt requested quote. They called back. Very wierd call. Wouldnt send quote via email and asked for my SS on phone (not given). Was also interested where on my past addresses. Sales person seemed not trustable. Lost my trust in not sending me estimates. Will never close deal over phone as I like my deals documented. Will not do business with ADT at all. read more

Wooooaaahh how I wish I would of looked on yelp before considering this company .I'm usually pretty good at looking at reviews before but this time I didn't because I thought its well known ,always hear it announced what was the need right? Well no ! I received a promotion letter in the mail about a "special offer " they were having it was $27.99 a month of a basic service nothing fancy so i thought why not i had been debating what company to get for my home ,so i made the call and made the appointment. Well on the phone the person who helped me was very friendly and helpful willing to answer questions. The young man informed me that in the state of Nevada they have an extra $7 charge nothing with them it's something Nevada requires so my price would be $34.99 i said okay thats fine why not. Well the tech came out and we purchased $40 in extra accessories and he asked us to load an app that would help us with our new system well he didn't say to use this app (which is free in the app store ) was an additional fee on my monthly bill and my first bill came in $87.99 not including the extra $40 I purchased ,im like woooah what happened to what we agreed on i called and was told i was upgraded (without my permission of course )but the phone rep said ill help lower it she took off one of the fees to end up 77.99 big discount right ? No very disappointed with the service and misleading information! And so i canceled the service they came and removed there equipment and left a HOLE in my wall and i asked the tech what about the hole he said your going to have to call and make a claim and see IF you qualify for it to be fixed that's ridiculous! I'll tell everyone to go elsewhere because this a SAFE way to get robbed! read more

Worst alarm company service in Las Vegas you can purchase! Only time my alarm activated in 5 years and security guard dispatched wouldn't open my small gate to check back door which activated alarm. He left making me come home and have to clear the house myself!!!! Cancelled service next day. Reason they are so poorly rated! read more

We just got the service and already started wrong, the tech installed the service and upgrade us to something he didn't tell us ! Know we just got a bill last night via email showing the increased which we were not aware we started with a 27.99 then 34.99 now 59.99 this way of doing this is so deceiving and wrong you need too be honest and let the customers know what were expecting!! Having this service cancel asap ! We don't care for this kind of customer service!! read more

I work at a salon and we have a representative, Nick Harrison, who is a regular here. He has been so incredible!! He has helped so much with our system and getting everything updated. He is such a delight. read more

I have had ADT for many years now but today I had cameras installed. I have always been very pleased with the system and the service but today was over the top. Justin Volpone my rep knew exactly what I wanted and needed and took care of everything! I knew exactly what I was getting, the cost and what to expect before the installer, Troy, even arrived. Troy Rhude was amazing! I'm pretty much up there in years so I am not tech smart. After he installed the cameras he sat with me and totally went through everything and how it works and then even helped me download the ADT Pulse app on my smartphone and how to use it! OMG I could not be happier or more satisfied with the service and care that I was given. Cheers to ADT to employ just awesome employees as Justin and Troy! Thanks so much. You made one old lady feel safer! read more

This is the most unprofessional company I have ever met. The pulse app has been down now for nearly 15 hours and I still have no resolve or a time when it will be ready to be used again. I use it for home automation I'm disabled and I'm left in the dark with no way to access my system. They are nothing but a criminal operation they collect your money but won't deliver on anything. read more

Had ADT installed 9 years ago. Never have had an issue as I never had a burglary or home invasion. BUT just recently had a home invasion. We pushed the panic button and nothing happened. After police were here I called ADT to find out why panic button didn't work and glass breakage didn't work. So for nine years I have been paying for this and they were never connected. The service guy said they were never connected. So I have been asking for compensation because for the last nine years I have had no service?????? As I had a home invasion and it was very scary. When you think you are protected but you are not. ADT keeps telling me they are sending this to headquarters. Headquarters never calls. This has been going on for well over three weeks now leading paying customers to a false security. Very disappointed in the handling of ADT in its service and security, as this is fraud, as I have been paying for nine years and have not been secure. read more

ADT Salespeople have been to my house multiple times - cold-calling, just knocking and ringing the door bell. The first time I answered the door and talked to the salesperson for about 15 minutes but made it clear that I was not ready to purchase anything. He gave me his number and I told him that I would call if interested. He has come to my house three times this week while my kids have been home on Spring Break. He rings the doorbell numerous times and it is making my children uncomfortable. I live in a gated neighborhood and I do not know how he got the gate code but he feels totally entitled to come into this neighborhood and harass us, hoping to push into buying his product. The next time he comes to my door and I am home, I will tell him that if he comes back, I will call the police and have him trespassed. I will NEVER buy this product or service - I don't care how good it might be - because these sales tactics are unacceptable!! read more

I signed up with ADT in January 2021 -The Company Defender was sent-ADT has since taken over this Company I am told. The Installer was new and not very knowledgeable. He installed 2 cameras that did not work properly for 5 months. He also installed other Security items as well. His instructions on how to use the system were not very good, basic instructions were given. I received no manual on how to operate the system but we got by. I was promised a $100.00 gift Card which I never received to this day. I made numerous calls and left e-mails with salesman . I did get one salesman who visited my Home and he did get a Serviceman out to repair the Cameras and get them to work properly but that took 5 months. Both me and my wife asked for a Manuel and the $100.00 Gift Card and compensation for the 5 months the cameras that we were paying for that did not work properly. To this day I am still waiting for these minor issue answers to at least be answered. I have spoken to a few ADT Staff Members since and I think I scared them away when I asked for the $100.00 Gift card I was owed and Compensation for the Cameras that did not work for 5 months that I was paying for. I was told they would send a Manuel but I never received one. I believe and this is just my opinion that ADT Customer Service is not very good when you have to wait almost 11 months to get answers on very minor issues- what would happen on serious issues. read more

1000% agree with other posts their billing is the worst, it has taken 4 phone calls and still not resolved Oh and worse yet they think because they bill in advance you have pay for service you do NOT receive. In other words if you call to cancel and they talk you into a lower rate, if you do that before you billing cycle ends, just because they have already issued you an invoice over a month before the service date, the cancellation or new rate doesn't take effect until over 30 days. Example they issue an invoice dated 6/13/19 for the billing period 7/13/19-8/12/19 (over 30 days in advance), if you call on 7/8 to cancel or change your plan you are still charged for 7/13-8/12. I don't know any other business that allows you to charge 60 days in advance and not provide service and still get paid. Total RIP off!!! An then taking 4 phones calls to get it straight, after having prepaid and been a loyal customer for over 3 years. They apparently think their time and service is far more valuable than my time and aggravation. Be ware doing business with this company! read more

ADT Security Services does not deserve one star. They have been the worse security company I had to deal with. From day one, the equipment installed always had issues. Door bell camera constantly failed. A few of the sensors were installed incorrectly. No one in that company READS the notes. When Covid hit, I don't think they had a protocol to screen their techs before sending them out. I found out a week later, when the manager called me stating the tech that was out to my house had covid. Wow! I cancelled their service as soon as my contract was up. They keep calling me asking the same questions, what was my reason for cancelling. "Again," no one reads the previous notes written by the last customer service I spoke with. If things couldn't get any worse, I get phone calls from ADT, because it comes up on my caller ID, once I answer, they hang up. This has happened a few times, so it's not a coincidence, or problems with the phone. I never write reviews, but this company is very unprofessional and I feel harassed. I would never recommend ADT to anyone. read more

adt is the most expensive home security monitoring in the nation... it is also the best, most responsive and professional firm in the industry. what is your family worth? read more

By far the worst customer service ever!! The installation technicians are horrible and really need to be trained so they can actually install a WORKING system. read more

My contract says I was supposed to have a ADT door bell camera installed. When the tech came, he said the Ring door bell was better. So, for the past month, I was pleased. Keep in mind I was paying $31.00 a month for my old alarm system. I am now paying $67.00 a month. SO today I had 9 - YES 9,notifications there was someone at the front door, so I open the Ring app, and it says I need to pay to see this. Seriously WTF!! I already pay over double, I have spent 36 min on the phone as I am typing this. Total bullshit. Should have NEVER gone with them. I called the rep who sold me the system, no call back, texted him, no answer. Called the local 702 # and waite3d 18 min and a lady in Texas answered. Think long and hard before you make the same mistake I made. read more

Absolutely the worst customer service ever! I've had Protection One for five years after the contract I was supposed to get a reduced rate instead they raised my bill!!!! so guess what no more Protection One or ADT !!! I wouldn't recommend them for anyting!! Scamming salesmen!!! Condescending account reps!!! Be warned!!!!!! Get simplisafe does the job without the contracts or upsale..... read more

I signed a two year contract with ADT in Feb 2017. During the contract term, my remote fell apart, and they charged me for a new one. Further, during this period of time, the system malfunctioned and it was necessary to send a tech to make repairs. They also billed me for this service, but I argued that it was their equipment and I should not have to pay for it.. The charge was reversed and I immediately received a letter indicating that I now "own the system". After my contract expired, I continued the service and continued to pay the monthly fee. I contracted with a new company mid-May 2021 and cancelled ADT. My account was paid thru the end of May. They billed me a prorated charge for June which I refused to pay. Today, August 17, I received a call from a collection agency that I had to pay the $35 to ADT. Their practices regarding billing are questionable, and I certainly would never recommend this company to anyone needing a home alarm. They would ruin your credit rating over $35 which they did not earn. Stay away from ADT read more

Had a bad experience with a company that I thought was ADT corporate but turned out to be a "authorized dealer" but Micah O'Hair got a hold of me and was way more professional and very helpful. ADT is by far the best! Highly recommend. read more

They over charge and lie about other company's to make you pick them. Door to door sales guy was very pushy and rude.

Get HARD COPIES, they run a Bait and Switch Operation, they told us 2 years, yet never gave us a copy of the Contract, When we tried to Cancel after 2 years, they told us it was a 3 year contract. The Sales Person Doesn't work there anymore. You are much better off buying your own monitoring system at Costco. FYI if something happens to set off alarm they call you, they don't respond if they do it's a pretty hefty Charge. If you had your own system you would get notified quicker. ADT is a Waste of Money DON'T DO IT read more

Simply the WORST Customer Service in billing and new accounts EVER! After 7 documented communications with ADT Support Team and my sales rep my billing issues continue to be as screwed up as possible. Big mistake signing on with ADT, never again! read more

This company LIES - LIES - and MORE LIES. Spent 1 hour on the phone with Greg at ADT 800-689-9554 and finally they ADT decided I did not need to spend the extra $$$'s for armed guard service - as I live in a community with TWO guard services. Tech comes out to install and wants me to sign a contract for 36 months including the extra $$'s for the armed guard service. Went to phone the above phone number and they tell me I have to pay for the armed guard service.....what a waste of my time and the frustration that goes with being lied to. Now to add insult to injury they have charged my credit card 107.02. This is information for all who might consider this company - you are taking your chances.... Buy a dog. Much better value and the dog will not LIE or CHEAT \ read more

Can I give zero stars? Will never sign with ADT again- can not wait until contract is up- They lie on the phone to set up service- confusion over appointments- mess left by technician- terrible terrible company. I don't have one single good thing to say about ADT-- Just beware if you are considering ADT. read more

ADT has got to be the absolute worst alarm service in the country. When you call them for service a slick well-dressed salesman comes to see you. But if you need to talk to customer service, they all seem to be ignorant and inarticulate, and curt to downright rude to boot. Try to cancel your service and you will experience a nightmare of "what the contract states" without regard to customer experience. Just check Yelp for more cities and ADT and you are likely to find an overall 1 star rating. Truth be known, if there was a way to give negative (minus) stars I am confident that most of their victims would rate them on a scale of 1-10 as a -10. They ticked me off so much that I was going to register a domain "ADT Sucks dotcom" but they already have the domain registered themselves... I wonder why? read more

I had ADT for about a year and a half. I cancelled it because I moved. I, after much conversation, agreed to have it installed at my new address. The installation was to take place on August 29th. I began getting collection calls from the company, saying I owed $672.09 because I disconnected before the 36 month of my contract were up. This occurred despite the fact that I was going to have it at my new address and had been told that I wouldn't have to pay this because it would be considered a transfer of services. They also tried to charge me for services at my old address despite the fact that the system was no longer active. At no time was I able to get anything in writing. I, finally, just to put a stop to this nightmare and paid the $672.09 and cancelled the upcoming installation. read more

Complete scam. I was moving and called 3 times to have my service address changed--the person on the phone couldn't ever figure out how to schedule it, and no one ever called me back. I had another company set up my service at the new house and called ADT to cancel. She was very nasty and informed me that there would be a charge of $376 for canceling my contract early. I told her the only reason I canceled is because they wouldn't return my calls to have the service moved. I just realized that they have continued to charge my credit card for the past 3 months. I called to cancel AGAIN, and the guy tells me it's going to be $376. read more

Avoid them like the plague!!! You'll get your service once you sign their contract, but you won't ever hear from them again! Our rep lied about a lot of things... Otherwise she isn't knowledgeable with this job. This local office manager is useless as well. We've never heard from them addressing our concerns. Avoid ADT!! Go with your gut. Trust everyone's negative review. You can do better. read more

Do you know that they NEED your credit card information just for a no obligation meeting. I've just finished a phone call conversation with ADT. I just needed some information because I want to make a market research. They have a SPECIAL Deal RIGHT NOW so to reserve the deal they asked me to make an appointment. I agreed. Then they demand the credit card information and if not they won't come. So, dont! Update. They called me this morning and after passing me to a manager and then passed me to the supervisor of that manager....around an hour later I broke down and gave the c.c information. Immediately after the ask me for my social security information and my birthdate. I'm not willing to give info on the phone. THEY TRICKED ME FOR MORE INFORMATION. They want to perform a credit check. ......to remind you all. It's all before anyone came to "walk around" (this is how the call to house checking) with NO OBLIGATION. But the technician will come with all the products and the tools to install the system in THAT DAY. But we said no obligation so how this one works? EXTREMELY AGGRESSIVE MARKETING THAT LETTING YOU FEEL LIKE A FOOL AND PUT YOU IN UNCOMFORTABLE SITUATION IN ORDER TO MAKE THE DEAL. Update. Today they called me twice already. Even though I asked them not to call me anymore. Today I talked with another manager. Promise me that the won't call me anymore. Let's see. read more

I had adt in california and they were excellent but the las vegas site is very bad. They have my money and the installation day, came and went and when I called they could not give me another date and time. Wow who is running this company? Not professionals thats for sure. read more

OMGEEE. The experience that I am having right now is so ridiculous. Words cannot even describe how disappointed I am with the way I have been treated. I have literally been violated and disrespected. A year ago I moved to LV from California. Never had an alarm system, but was told by neighbors that the home I was renting had been broken into twice while the people were home. My parents recommended ADT for they used them for years, not sure why?? In any event, I called ADT and was advised that due to my HOA having their own private security I had to have my installation done by Defenders their authorized retail partner. I was assured I was working with ADT, but trust me folks, DO NOT BE FOOLED. This is a set up if I ever heard of one. Nine months from the installation it turned out that I needed to move. The owner of my home was needing to move family in. So I moved. I called ADT and that's when the circus began. I CANNOT even believe the nonsense I was told. One associate called me a liar, STRAIGHT UP! In any event I was told that I had to go through Defenders for the relocation JOKE !!!! This guy pulls my credit without asking for my permission. He's there, oh, your credit score dropped, so we actually cannot relocate you? WHAT? So let me understand you correctly...if I had not moved you would have continued taking my money and not not care about what type of credit I had and we would have been okay moving forward until I paid my contract out? I was referred to the corporate office of ADT in Boca Raton where things get even more comical. I am working with this girl who is and is supposedly a customer advocate,not really. She starts investigating the situation, and we start working with a man named at Defenders who is supposedly at her level over there. This fool initially tells me that there is no record of my call to them and nobody pulled my credit. So in essence BYE! WTH? So I pulled my Credit Karma and sure as anything, DEFENDERS!! That's when he started back pedaling. He says he found some hidden notes on this and yep, the guy pulled my credit. They told me to go back to that house and take down the equipment myself, because they aren't doing business with me until my credit score came up. JOKERS!! So now defenders & ADT came to some agreement that Defenders is going to release my contract and she sends out this guy named who is some Sales Manager in LV to my home. He's in my home for over an hour and telling me all that he is going to do to fix this. Literal WASTE of my valuable time. Then I get to experience HORRIBLE Customer Service at it's finest! I will call you back tonight, I promise. Guess what never happened? We did this song and dance about 5 times. Finally tonight he calls me to tell me that his manager who is some type of Regional Manager says there is nothing they can do for me. So looks like she's just going to have to take THE LOSS and pay Defenders an early termination fee of $1,700 - Yep all because she moved!!! I don't know about you all on here, but if this sounds like something you'd like to entertain, have at it. If not stay away from these creeps! They are cheaters and liars. Cheating people out of their hard earned money!! Gonna have me pay for a system I don't even have. I didn't break the contract, you did. I didn't sign any disclosures that stated that if at any time during our relationship if your credit score drops that you will find yourself screwed!! I will be reaching out to Vivint if and when I ever get this resolved. Which from looking at the comments noted in here, does not sound very promising. Total Nightmare!! I have never in all of my years been played like this. read more

ADT signed me to a two-year contract then sold it to Defender. Defender is worthless. After my CC was hacked (since it is only used for this service, I'm pretty confident that an employee of either ADT or Defender stole my CC), I updated the account immediately after receiving my new card. That was in early August (around the 5th). My billing is on the 15th, so there should not have been a problem. It is now September and Defender still hasn't updated my account. I updated with ADT and now twice with Defender. If you sign with Defender (even as ADT) after reading this, you'll want to punch yourself in the face after a month or two when you remember reading this review. read more

ADT Security Services - Call log showing how often I attempted to remedy over the last couple of days. 702 & 800 # are Defender (ADT). - Security Systems Near Me - Las Vegas, Nevada

I was with Protection One which was apparently sold to ADT. Having using the service for some 13 years today at work I received a call that my bedroom window was breached. Naturally I got in my car and raced home, it took me thirty minutes. I called ADT two times on the way home to see if someone had arrived yet. I was there another 10 minutes when the 'security monitor' showed up. I asked "are you just getting here?" His response was "it's not my fault" I replied "what the F... good are you,leave" I called ADT to voice my concern and they said they have to have this monitoring company come first and then they contact the police. I responded have you ever thought about another monitoring company this one is obviously undermanned or incompetent? her response was "would you like to cancel your account?" We'll be changing companies tonight. read more

ADT has purchased other alarm outfits in Las Vegas. They purchased the company I had used for many years. In general I have found their phone people have bad attitudes (not all of course) but enough to motivate me to seek other service options. They also try to charge more and more and more. In general I would have to rate them as a sorry no account outfit. read more

Response We have friends who purchase small business services in las Vegas a couple of years ago. Each business pay different rates! Same services and the price is alway day different. The call center gave different price! read more

Seriously you need to stop calling me. I wouldn't use your company even if it was the last one standing. I keep blocking your number and you just call from another one. Take the hint. read more

Looking for another service. Waiting for 4 hours for a repairman. So it's ok for our burglar alarm system to be broken?

Do not waste your time with this company. They have the worst customer service, worst response time and no one communicates with each other. My alarm went off, they called and asked if they should send some one. I replied, "yes". 2 hours and 45 minutes later an ADT security shows up!!!! Really, almost 3 hours later???? I decided to cancel my contact early and was charged a huge fee. Then it took about 2 months to cancel my contract because I kept getting calls asking why I was canceling my contract. Annoying! read more