Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

Bought a brand new KitchenAid from Bray&Scarff for $3000.15 months later it's broken. And the…read moresalesman had the nerve to say you should've paid $400 for the insurance. Don't buy any garbage from there. You might have better luck at Best Buy.

Don't bother shopping here! The sales people are nice up front but as soon as they have your money…read more(and their commission) they don't care. My biggest issues are: 1) The scheduling department is a mess - they don't call and are rude if you try and call them 2) The appliance is in-stock but somehow it still takes 2 weeks to get it installed (contrary to what their ads claim) 3) I am owed a large refund because their measuring company messed up and I am still waiting after 6 weeks of trying to get my money back. And this is after they screwed around for another 6 weeks. I paid for a built-in fridge in May 2024, in June I paid for additional installation costs, in June I had to switch to a free-standing (because of their error), July the new one was installed. Still waiting for the check and no one in the store will help

Darryl (hope I'm spelling that right!) and Cyrus (same here!) showed up right on time and were…read morefantastic to work with. They quickly identified the issue with my old dishwasher and installed the new one efficiently and professionally. Darryl stood out not only for his expertise but also for his friendly attitude, which made the whole experience really pleasant.

Applianceland has every appliance conceivable but the two people working there have constant frowns…read moreon their faces; it was quite off-putting. I have been there three times in the last 20 years and I always see the same grumpy faces. I am not sure I want to spend money there.

After considering bids for a dishwasher issue we were having we had Sunny come out and take a look…read morefor us. What drew me to Expert Appliance Services was their stellar rating here and customer satisfaction. Everything was quick and efficient and the problem for now appeared to be minor. I appreciate the effort Sunny took in coming out and helping us. In the future we will definitely come back to the company for when it necessary to help us fix whatever may break next!

Technician came in promptly and on time, spent a good amount of time diagnosing, and ordered parts…read moreto return and repair, which he did with the same diligence.

Had a Bosch fridge issue- tried many things myself but could not figure out the problem. Chris M…read morecame out the same day I called the company (other companies were at least 3 days out booking and most would not deal with Bosch). Chris was able to make a good diagnosis that turned out to be correct (freeze build up inside the fan housing between freezer and fridge that was not visible even though I looked at the evap coils myself). He said to first try a 24 hour thaw. That was correct and solved the issue with minimal expense. I recommend this business and Chris M. He also called me back unprompted the next 2 days to check in. Way above what I expected. Thanks

Thank you Factor appliance for your great service and excellent value. My dishwasher flooded on the…read moreevening of a dinner celebration. Yes, I was left with tons of dirty dishes to do by hand. I called Factor appliance and they sent someone out within 48 hours. My service technician was as nice as could be. He checked out the appliance and told me everything was fine. The service call was only $80 and I was very happy with the results. They are professional and courteous. Thank you, Factor Appliance! They are my first call when an appliance fails. I highly recommend them.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!

Arrived as scheduled and fixed our dishwasher in the first visit…read more No issues with scheduling and offered a decent price for the work.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

Quick, friendly response and was able to repair my washing machine and stove…read more If needed, I'll certainly use this company again.

I had a fantastic experience with Sanchez Appliance Repair here in Wheaton! My dryer completely…read morestopped heating, and I needed it fixed ASAP. From the moment I called, they were professional and got me scheduled quickly. The technician arrived right on time, was extremely courteous, and quickly diagnosed the issue--a faulty thermal fuse. He had the necessary parts on the truck and repaired it efficiently. I was so impressed with the quality of the service; everything was explained clearly, and the final price was very fair. If you are in the Wheaton area and need reliable, fast, and great service for appliance repair, especially for dryers, I highly recommend giving Sanchez Appliance Repair a call! They earned a loyal customer today.

Had a drainage issue with my Bosch dryer. Mohamed quickly diagnosed and it and did some…read moretroubleshooting. He explained what he was doing and what the next step would be if he couldn't clear the drain. Luckily he was able to clear the pump and we're back in business.

They recently did work on my dishwasher and I am super satisfied. The technician was prompt and…read morecommutative. When a part was needed there wasn't unnecessary delay, he picked it up and I was good to go the next day! Great experience overall and will definitely use them again.

What an absolute sh(T of company. Trible's Appliances is a huge customer ripoff selling appliance…read moreparts for 800-1000% markup. Every time is a huge disappointment. Amazon and even the manufacturer sells the same exact OEM part for a fraction of the cost. Buyers beware.

Good afternoon DMV. I'm a Appliance Repair business owner, who has been purchasing parts from…read moreTribles in Rockville for about 15 years. This store has always had a high turnover rate when it comes to retaining good employees, but I have to say that they have a employee by the name of Alex, who is the worst employee they have ever had. He by no means should be in a position where he has to interact with customers. I have documented this guy ignoring customers, saying inappropriate things to customers, just very unprofessional. Some of my other colleagues in the industry have also had similar complaints. I've addressed this with his manager and his managers manager, but to no avail. Today I was on hold for almost 20 minutes, and then Alex picked up and said Tribles, and hung up. I called back several times and he hung up. The last time I called, I was on hold for almost 9 minutes, so I had one of my other colleagues call Tribles and he picked up right away. This is unacceptable customer service, and he is showing prejudice toward me. By the way, Tribles has caller ID, so he knows that it's me. I don't have time to play games. I have business to run. I've put off posting for a couple of years, but I'm sick and tired of this guy. Just because there is no competition, when it comes to a local parts distributor, does not justify bad customer service. Something has to be done at this Tribles - Rockville location. The only other alternative for me is to drive to the Tribles in Beltsville, where everyone is pleasant and are about taking care of the customer. But, why should I have to drive 25 miles to get parts, when there's a Tribles - Rockville that is 5 minutes from my house? Doesn't make much business sense. If I and other colleagues don't get some type of resolution soon, we will be writing letters to Mr. Tribles. Part 2 - After I posted the above on Facebook, just yesterday, I was hit with retaliation from the manager at Tribles in Rockville. I arrived at Tribles in Rockville around 8:15 am, as I do normally, and shortly thereafter three Montgomery County Police pulled up, and approached my vehicle. The officer asked me what I was doing there, and I said waiting for Tribles to open so that I could pick up parts. The officer said they received a call that someone reported that I was harassing people. I told the officer that that was a mistake, because I never left my truck, and where are the people I supposedly harassed? I told the officer that the manager of Tribles can confirm who I am and why I'm here. They open at 8:30. When the manager opened the door, I called his name and he ignored me. I was puzzled at first, but when the police officer called his name, I then realized that he was the one who called the police. So the officers pulled out a no-trespassing letter and handed it to me, stating that Tribles in Rockville no longer wanted my business. I've been doing business with this location for 15 years and this rep they hired has been there less than 2 years, and i reached out to management several times regarding his interactions with myself and other customers, to no avail, but as soon as I put my grievances on the social media platform, I get banned from the store. There is no other reason, because I go into Tribles to purchase and pick up parts as a business owner. I told the manager in my last private conversation with him, that I only want to be treated like a customer. I don't know what grounds Tribles in Rockville had that warrants banning me from this location for a year. My next course of action is to contact Mr. Tribles. How does the victim in this gets portrayed as the perpetrator?