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    Advance Auto Parts

    5.0 (1 review)
    Open 7:30 am - 9:00 pm

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    Services - Advance Auto Parts

    Auto battery and fluid recycling

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    2 years ago

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    AutoZone

    AutoZone

    2.5
    (20 reviews)

    This is one of the best auto motive stores. They are always interested to help you find what you…read moreneed. Even when they're busy. Also, they know where everything is, they don't just point. A Great Staff.

    Bottom Line: Basic auto parts store with a helpful staff…read more I planned to go to AutoZone, look like I know what I am doing, find what I needed and peel out of there rather quickly. Well, I found the oil I needed quickly but I was a little lost on which blades to choose. One of the guys could see the gears turning and offered to help me select my replacement blades. He was able to explain the four types of blades they carried and the features of each. Also, he also looked up the sizes I needed so I didn't have to thumb through the big book. My experience got even better here - As I was paying, the guy working offered to install my blades for me. Wow, what a pleasant surprise. He said, "Well, it will take me just a few seconds since I do it a lot and its freezing cold out there." Although I planned to do the install job in the warmth of my garage, I would have had to read the directions and reacquaint myself with my wiper anatomy (living in SoCal for 12 years I forgot what purpose windshield wipers served) - at least a ten minute job for me. So sure enough, it literally took him about 15 seconds to install my blades. I know that wiper blade installation isn't rocket science but customer service really seems to be a lost art but AutoZone has helped me remember what it's like to get great service.

    Autozone

    Autozone

    3.5
    (11 reviews)

    It's was raining & my sons wiper blades gave out. We stopped here (Auto Zone in Pasadena) & had no…read moreidea what size to get or how to put them on. A nice worker by the name of Mike went above & beyond to help us! Even in the rain he showed us how to put them on. We were so grateful!

    Went into store looking for the rubber slip ones for your shoes so you don't slip on ice. I…read morecouldn't find them. Asked a young lady who was doing something in one of the isles if she knew what I was talking about? Yes ma'am and took me straight to it's location. None available. So she said she would check in the back to see if any were there. Out of stock. After I got home I was going to order them on line but I needed its exact label to search. First call the gentleman (Andy Andrew-?) he said oh I call them "traction aids", thanked him and we ended call. It was not coming up on the website. Called back and the young man had no idea what I was talking about. So I gave him specific directions where the girl showed me they were. He placed me on hold said he spoke to manager and referred to the ones for tires. I informed him I said for shoes not tires. He then stated they were out of them. I said no kidding that's what I told you to begin with, you need to pay attention to what the customers are telling you. I do not curse nor did I. This young man hung up on me and told his boss I was being disrespectful. After a 3rd attempt to get it correctly identified so I can purchase it on line. Apparently he took that as disrespectful and hung up on me. I called back and NO ONE, probably him, would answer my call. I called from another phone and the store manager Patrick answered. I explained what happened and was that acceptable behavior or poor customer service? I asked him, if you asked for the 3rd time, wouldn't you be agitated? He said.....well the employee thought you were being disrespectful. I informed him this employee needs clarification on disrespect. He was not doing his job to its fullest for customer service. Well, ya'll just lost a sale because I will go to Amazon and get one now. The female employee would be a great mentor for this lazy employee. Smh. Btw, I gave Patrick the manager the location to find it, I also asked him what the name of that employee was and he said......I will tell you when I find your product. He knew who that employee was because he had to hear that phone ringing without being answered. Surely that employee (Zach) informed him why he wasn't answering. Hmmm? So Patrick put me on hold for 7 minutes (really guys), came back a told me the product name was Ice Cleats, unfortunately it to was not coming up on my search of the website. I had to ask Patrick again the name of this employee, oh it is Zach. Perhaps customer service is not Zach's strong point?

    Advance Auto Parts - autopartssupplies - Updated July 2026

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