This is one of the best auto motive stores. They are always interested to help you find what you…read moreneed. Even when they're busy. Also, they know where everything is, they don't just point. A Great Staff.

Bottom Line: Basic auto parts store with a helpful staff…read more I planned to go to AutoZone, look like I know what I am doing, find what I needed and peel out of there rather quickly. Well, I found the oil I needed quickly but I was a little lost on which blades to choose. One of the guys could see the gears turning and offered to help me select my replacement blades. He was able to explain the four types of blades they carried and the features of each. Also, he also looked up the sizes I needed so I didn't have to thumb through the big book. My experience got even better here - As I was paying, the guy working offered to install my blades for me. Wow, what a pleasant surprise. He said, "Well, it will take me just a few seconds since I do it a lot and its freezing cold out there." Although I planned to do the install job in the warmth of my garage, I would have had to read the directions and reacquaint myself with my wiper anatomy (living in SoCal for 12 years I forgot what purpose windshield wipers served) - at least a ten minute job for me. So sure enough, it literally took him about 15 seconds to install my blades. I know that wiper blade installation isn't rocket science but customer service really seems to be a lost art but AutoZone has helped me remember what it's like to get great service.

This place has too many scammers. Screw in the pump trick and too many out of commission pumps…read more Used to be my go to place. Going across the street now.

Prices aren't bad- lots of pull up gas pumps to choose from. Inside is nice and big too- don't…read moreleave without getting the rofo chicken and fries!!

Called this morning for hours, was told they closed at 6 PM, drove from Hagerstown ( 2 hours) and…read morearrived at 5:10 to find the place closed!! WTH?? Not cool at all.

We drove four hours away and bought a Polaris RZR from Greg! Greg went way above and beyond to meet…read moreour expectations! He provided us with so much info for different reviews and specs. Dennis in the finance/title paperwork made everything as smooth as it could be!

Kelly and the team were great! no wait and quick service. she explained everything in detail…read more she even offered me a chair as I was sitting outside! great people. great service!

I asked these "pros" to rotate my tires in addition to the oil change. I have front wheel drive…read morecar. Any average mechanic knows how to rotate a front wheel drive car's Tires. I watched them move the rear right tires to the front rights, I interrupted them and showed them what the owners manual said, which is consistent with the same process for all front wheel drive car. Instead of complying with my request the tech got angry and said "THATS NOT THE WAY WE DO IT HERE!" I said oh you don't do it correctly you just do it "the way you do it here?" I'm 65 and I thought this guy was going to punch me out as he said" we will just put them back the way they were and take it off the bill!!!" I'll never be back. If they don't understand the proper way to rotate tires, they should not offer the service. I will never go to this or any jiffy lube EVER AGAIN.

I restored a 65 Falcon and they were the most helpful Friendly and knowledgeable people for the…read morerestore. He had all the parts I need and if he didn't. He found them for me.

Dishonest scammers, buy from them at your own risk. Made an order of 200$ and never received.read more

They replaced the car battery in less than 7 minutes! No additional charge for the service. Great…read moreprice too We were in and out before the seat got cold! Great customer service, friendly and knowledgeable. Won't be going anywhere else from now on

Like others, I was sent here by my mechanic. I was in and out with a new battery in 10 minutes. The…read moreinstaller took took extra care to insure that fit was right. Everyone there was professional and polite.

First time customer looking for a new shop for our service and repair needs. Took one of our cars…read morein for oil and lube as well as to have a noise in the steering column checked. Everything was done as requested and the car was delivered early. Communication about the upcoming appointment and information about the work completed was provided via a call from the tech and by email. Cost was pretty standard. An excellent experience all around and we will be using Severna Park Automotive going forward. Thanks folks, well done!

I've been a customer of Severna Park Automotive for more than 20 years and have found them to…read moreprovide excellent service at a fair price. They provide sound diagnostic and competent maintenance services, and are trust worthy in every respect. I use their drop-off service: they take me home after drop-off and pick me up when the vehicle is ready. It's good to have a stellar local company, that also is a strong supporter of our community.

Fairly small store and pricey…read more I stopped by for an online return and decided to purchase a few feet of fuel line. Other stores were offering it for around $3/ft. Imagine my surprise when I asked for 4 feet and it was over $25! My fault for not asking first (cashier wasn't exactly forthcoming with information). Had I known I would have waited and bout the 25 ft of heavy duty hose off amazon for the same price. Probably my first and last stop in this store.

Awesome! I was looking for a part that all the other chains (Autozone, Pep Boys, etc) did not have…read moreor said would take days to get. I called NAPA and Chris and Brian were great helps. They found my part and had it in a few hours. They even called me back and let me know when it was available for pick up. Highly recommended.

It's was raining & my sons wiper blades gave out. We stopped here (Auto Zone in Pasadena) & had no…read moreidea what size to get or how to put them on. A nice worker by the name of Mike went above & beyond to help us! Even in the rain he showed us how to put them on. We were so grateful!

Went into store looking for the rubber slip ones for your shoes so you don't slip on ice. I…read morecouldn't find them. Asked a young lady who was doing something in one of the isles if she knew what I was talking about? Yes ma'am and took me straight to it's location. None available. So she said she would check in the back to see if any were there. Out of stock. After I got home I was going to order them on line but I needed its exact label to search. First call the gentleman (Andy Andrew-?) he said oh I call them "traction aids", thanked him and we ended call. It was not coming up on the website. Called back and the young man had no idea what I was talking about. So I gave him specific directions where the girl showed me they were. He placed me on hold said he spoke to manager and referred to the ones for tires. I informed him I said for shoes not tires. He then stated they were out of them. I said no kidding that's what I told you to begin with, you need to pay attention to what the customers are telling you. I do not curse nor did I. This young man hung up on me and told his boss I was being disrespectful. After a 3rd attempt to get it correctly identified so I can purchase it on line. Apparently he took that as disrespectful and hung up on me. I called back and NO ONE, probably him, would answer my call. I called from another phone and the store manager Patrick answered. I explained what happened and was that acceptable behavior or poor customer service? I asked him, if you asked for the 3rd time, wouldn't you be agitated? He said.....well the employee thought you were being disrespectful. I informed him this employee needs clarification on disrespect. He was not doing his job to its fullest for customer service. Well, ya'll just lost a sale because I will go to Amazon and get one now. The female employee would be a great mentor for this lazy employee. Smh. Btw, I gave Patrick the manager the location to find it, I also asked him what the name of that employee was and he said......I will tell you when I find your product. He knew who that employee was because he had to hear that phone ringing without being answered. Surely that employee (Zach) informed him why he wasn't answering. Hmmm? So Patrick put me on hold for 7 minutes (really guys), came back a told me the product name was Ice Cleats, unfortunately it to was not coming up on my search of the website. I had to ask Patrick again the name of this employee, oh it is Zach. Perhaps customer service is not Zach's strong point?

I had a water pump installed at Chestertown Auto Parts/Marine in January 2026. In April 2026, my…read moretruck broke down in the Annapolis area due to the water pump being defective. Unable to drive to Chestertown, I had the part replaced at another dealer. When I reached out to Chestertown Auto Parts/Marine, I was informed that Chestertown Goodyear would not honor any warranty because I didn't bring the broken down vehicle back to their shop. I was given a general Goodyear number to call for reimbursement, but was told since the Chestertown location was an independent Goodyear service center, I had to contact Chestertown again for assistance. I called and left a message but received no call back.

I stopped here in a jam Major snowstorm and I still had 5…read morehours to drive Guy tried several different wiper blades but couldn't replace my driver side blade. Very frustrating I bought one out of three.....ugh!!!!