The alert chime in my car always makes me jump. It makes me think my engine is about to fail. But…read moreall my car wanted was a long tall drink because I've been using the wipers a lot to get the salt off the windshield. Luckily wiper fluid is an easy fix. I found Advanced Auto Parts on Dempster, large parking lot. I walked in and saw two kinds of wiper fluid right away. A nice customer let me go ahead of him. A nicer employee quickly rung me up and answered my questions. Easy!

Dennis saved the day! Car wouldn't turn over-dead battery…read more Got a jump to get me to Advance Auto Parts. Called AAP from their parking lot, explained problem (had two small grandchildren in the car). Dennis told me of battery options. I selected the best DieHard battery. Dennis came out to the parking lot, installed the new battery. We didn't even have to get out of the car on a very hot day. Dennis' customer service was over and above my expectations. He knew I was a stressed grandma and was so kind, helpful and efficient with installing the new battery. I am so grateful for Dennis' help. Thank you for speedy service, excellent customer service and kindness.

Bob the assistant manager at this O'Reilly is excellent and by far the best employee experience and…read morecustomer service experience I've ever had in my life in any industry

I wasn't expecting a whole lot heading in the door since most of these places seem identical, but…read morethe staff made the visit really really nice. I believe the guy who helped us is named Lincoln, and he was very very helpful. He made sure to ask what kind of car we needed oil for and it turned out he was very familiar with the make and model. He spent time helping us and making sure that we're getting the right thing and then as we had additional questions on cleaners, and things like that, he walked us through which products he uses and what cleaning products he would recommend beyond what he typically buys for himself. Very helpful guy.

This place had a replacement battery for a 1973 bmw 2002tii. Yayyy. They were knowledgeable,…read morehelpful and easy to work with.

This store made us waste over 2 hours because they gave us the wrong part. We had to wait for the…read morepart (alternator) to be shipped in, but we wanted to get it quicker so went to a different location that had the part. However, this store was the one who charged us the wrong part. They were unprofessional and gave little assistance, it looked like they were guessing on which specific part to charge us. It ended up being the wrong part when we tried to install so we had to drive another 30 minutes to that second location to exchange the part. The second store was much nicer and actually gave us the RIGHT PART. And most importantly-- IT WAS LIKE 50 BUCKS CHEAPER (whole part was basically 400$). So this store charged us for the MOST EXPENSIVE AND NOT CORRECT FOR OUR CAR ALTERNATOR. Learn how to do your job correctly please and double check your parts so poor people don't end up wasting their whole days over your pathetic little scams to overcharge customers!

Hollywood Auto always takes good care of me. I have an old Toyota Prius. They know what they are…read moredoing! I've been going here for at least 20 years. Thank you Joe and Sam!

Joe and his team are absolutely amazing! Joe is very professional and honest with what actually…read moreneeds to be done on your car. I come all the way from a western suburb (about 40 minutes away) because of how I trust Joe and his team to take care of my car and be honest with the needs of my car. Look no where else and come here for your car needs. It's worth the drive to come to here.

I appreciate their customer service. As a female senior citizen I can not install the things I need…read morefor my car. Each time I purchase wiper blades, I ask them to install them and they do it without hesitation.

Stopped by on Saturday to check my car battery because I just recently purchased my suv (used), and…read moredidn't want to be stuck anywhere since the weather was going to get super cold. The employees looked annoyed, but the one guy who came out ended up being nice. Helpful, not so much. He said the battery is fine and I just need to drive it for it to recharge. Today my car won't start and I'm stuck. I need to find a company to come switch out the battery because it's in a weird spot in the car and I can't remove it myself. Had I gotten a different answer on Saturday, I could have driven it somewhere to get it replaced. Thanks guys!!!

Never used them before and received excellent service and exactly what I ordered. Thank you.read more

Quick delivery. Bulbs authenticated on Osram website. 100% would buy from them again.read more

I'd give them five stars, except they were supposed to call me and let me know that the headlights…read moreI'd ordered and paid for online weren't in stock, contrary to what their web site said. When I didn't get the confirmation email that they were ready to pick up, like I usually do when I order something from them online, I stopped by the store to find out why. It all ended up okay, because they refunded me the cost and sold me a different pair, but I'd expected it to be a quick trip, and it instead turned into more of a project. On the other hand, Adam, who installed the one headlight for me, was great -- excellent customer service on his part. The guy who was supposed to call me and didn't (and admitted it while I stood there)? Not so much. Fortunately, because I've purchased from them several times, I know this isn't the norm. It's just a shame that it happened.

I've gone to the store multiple times, mainly because I live two minutes away right down the…read morestreet, but every time, without fail, the service is poor. The guys at the register are always slow to respond and ultimately indignant if they have to help me find an item or even answer a question. But this last time was a new low. Once again it took about 5 minutes just to get their attention in order to ring me up, but this time, there was about seven or eight "friends" of the two guys working there. Literally like eight guys all standing behind the register counter staring at the customer. Honestly, it felt and looked more like a gang then anything else. And of course, all of them staring at me while I bring my items to the counter for purchase. So sorry to interrupt! I'm just the dumbass customer that's doing the shopping, and not a part of the gang-related activities behind the counter! Well done AutoZone!

Got the windows tinted and chrome deleted on my new car. From drop off to pickup, Ross and his crew…read morewere top notch and extremely professional. Perfect consultative approach helped them provide the best options and the attention to detail was above and beyond world class. Will definitely be recommending them to everyone I know!!!

This is the go to place in Chicago to get your car done. Real people with high end quality work,…read moreknowledge, and customer service. Could not recommend this place more.

Pierre was super helpful in helping me with my wiper blades. Will only go back to autozone for…read morewiper blades.

Staff assisted me in selecting and installing new wipers - I offered a tip and she declined! So…read morekind and refreshing!

our salesman Georgr Gorges was excellent, professional and curteous. we did a test drive, he…read moreansweed all our questions and offered assistance going forward we decided on toyota rather than honda this time, although we own both i recommend him and castle honda

The parts Dept @ Castle Honda is awesome. (5 Stars) Whenever I have been in here they always ask…read moreand provide whatever you need. Everyone I have dealt with has been courteous & very helpful & able to provide exactly what I have come for. I give them 5 Stars. I wish I could say the same about the service Dept for maintenance. The Castle Honda service is about as useless as anyplace I have ever been to. First of all as a dealer they charge so much more for any type of maintenance then other mechanics. I went here today to try and find information on the code for the navigation system in my car. I called and they said to look in the manual for the code so I poured through the Navigation manual & the owner manual trying to find the 4 digit code unable to find it I made a trip to the service dept hoping that they could show me where the information was in the manual. When I walked in the guy sitting at the desk was doing nothing. I asked him if he knew where the information was. While he was flipping pages he asked me if I bought the car there. When I told him NO I didn't he seemed to lose any interest or desire to even assist me. The only other time I used Castle Honda they did a half assed job on a repair for my car that needed work to fix it about a 1 1/2 weeks later. I was in Hyde Park at the time when my car alternator & battery died. I had to have my car towed into the Honda Dealer Downtown on 1111 N Clark Street leave the car & take an Uber home. The only reason I came here is because it's the closest Honda Dealer to my house. NEVER AGAIN