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    Advanced AV Installations

    5.0 (1 review)
    Open Open 24 hours

    Services - Advanced AV Installations

    Security system installation

    Security system repair

    Security monitoring services

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    Done Right Security

    Done Right Security

    4.6
    (9 reviews)

    I wanted this company to check out the HD on my relatively new NVR for my CCTV system. This…read morecompany did not install the system. This company said they would sell me a new system to replace system I had. On the suggestion from my wife, I called a computer repair company in Walnut Creek who sent a technician to my house to simply replace the non-functioning HD with a larger, industrial quality CCTV HD. It so happened the technician knew exactly the problem I had and ordered the correct HD. The new HD did not even to be formatted!! Cost for the new CCTV HD was $150.00!!! I don't enjoy being "played" by merchants such as these people from this company!!l Response/reply: I spoke to a "receptionist." She put me on hold for a few minutes; when she returned to the call, she told me the "manager" told her to tell me the company doesn't service systems they did not install. Plus they are not familiar the brand of CCTV. At no time was I given the option or ever asked if I wanted a technician to go to my house to check out my system. The original installer wanted to sell me a new system as well!! The original installer said my CCTV system should be replaced if it stops working because the NVR is not serviceable. My system was warranted for 3 years; the HD in the NVR failed 2 months after the warranty expired. Response: I am simply writing (recording) what I was told by the receptionist. I told her my CCTV was giving me an error message "not recording." I asked her "...do you service CCTVs?" She said the manager said they don't service my brand of CCTV. She said the manager said,, "he is not familiar with your CCTV." ***I found the NVR brand and cameras on AM.Z.N. I simply said "OK!"

    Done Right Security quickly responded, and we were able to have a same-day walkthrough. During…read morethat visit, other important issues were uncovered. Justin was dispatched to complete the repairs, and he's been great at problem-solving. We will continue to work with Done Right Security. Especially after they showed us how a previous vendor had skipped some important safety issues. I definitely feel that our building is in a better shape than before.

    Xfinity

    Xfinity

    2.3
    (21 reviews)

    After multiple attempts and several unsuccessful hours on Xfinity's Chat Tool with online techs…read moretrying to get our account repaired after a move and transferring service to our new address, I finally stopped in to our local store to talk to someone face to face and I'm so glad I did. I wish I remembered the names of the ladies who helped me but they were in the first two desks on the right side of the door when you walk in on Tuesday, July 28th around 3pm. Help was provided from the lady at the second desk and I left the store no longer feeling frustrated and like we should be changing services. Online account would greet us with WELCOME NEW CUSTOMER even though we have had Xfinity for over a decade. All streaming services canceled. "Pending Move Order" listed in the account portal for a month making it so no services could be edited or added, and no bills could be paid. The kind woman who helped me fixed all this in less than 20 minutes and our account is back to normal. Thank you! Every time my husband or I have been in this store we have been treated kindly, our questions answered, and any issues taken care of painlessly and quickly. It's the only reason we stay with Xfinity ... if we had to only deal with the online or toll free number people we would have canceled LONG ago.

    Hats off to two of THEE BEST PROFESSIONALS I've had the experience to be service by out or all four…read moretimes I visited this location in the last 2 months for the exact same issue!!! I'd been told that the phone# I gave for account look-up wasn't mine..REALLY, however hurriedly the other encounters failed to question their records... Here's the first quality of service I receive, an account professional name Kaylah O., asked me to repeat my # and voila the error was the last digit off by one#. I found they amazing because without controversy I have and still before correction unequivocally received text.‍? Go figure...THANK YOU KAYLAH..for correcting an issue that was continuously overlooked. Additionally Kaylah exhibited concern and care about my account and to ensure accuracy seeing I've been working on this for some time, she illicit the collaboration of an genuine knowledgeable, confident and professional assistant manager DJ P. He was the ultimate epitome of standout talent and quality of service all of the employees should incorporate. HE WAS the optimal in reviewing, explaining and ensuring I'm billed and charge accordingly. I really am so grateful he was there today!!! I received added value and knowledge of potential programs, I may benefit from. I was extremely impressed with their service and ability to quail my anxiety. THANK YOU FOR YOUR SERVICE AND the value of retaining another please customer.

    Advanced AV Installations - securitysystems - Updated August 2026

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