The serviceman was polite , accommodating, and problem was solved in the first five minutes. He gave me time to test a load of clothes to assure his analysis was correct! Well done! read more

Came to repair refrigerator and tech pulled it out Without putting anything down to protect the floor. They won't take responsibility and fix my floor. They made a mistake own it and Fix your damage!!! read more

Called on a Wednesday. Originally given an appointment for Monday to fix my dishwasher. Was called back and asked if they could come today. Very pleasantly surprised read more

I got scammed a diagnostic charge as Advantage Appliance Repair. The problem is that no meaningful diagnostic was ever performed during the initial visit, despite my being charged a diagnostic fee. A diagnostic fee implies that an evaluation was completed and that the underlying issue was identified. That did not occur. The refrigerator continued to fail repeatedly, and the compressor issue --present from the beginning--went undiagnosed through multiple visits. Because the initial diagnostic was incomplete and inaccurate, the fee was not justified, and the subsequent repeated failures and food loss were a direct result of that missed diagnosis. While I understand that certain processes fall under the service contract administrator, the responsibility for performing an accurate diagnostic during the first visit rests with the technician. The BBB has similar complaints logged. read more

So happy to have had Jeremy B from Advantage Appliance Repair service our Whirlpool refrigerator. They were contacted by PC Richards for the service. Jeremy B was so kind, knowledgeable, professional and efficient, I am still shocked (in a good way). We appreciate the expertise and efficiency of this service and wish you all the best. Thank you for helping and repairing our fridge. read more

I had an initial service call for my dishwasher on July 2 and was told it needed 2 parts to fix it. I agreed, paid for the parts and repair, and was told to call the office on July 9 to schedule the repair. The parts did not come in until mid August, and then I waited another week for an appointment. At that appointment, I was told there is a third part needed that they needed to collect on. I had agreed to only two, and this third part put me over the cost of a new dishwasher. The technician spent nearly 3 hours trying to install the parts, only to tell me it now needs something else. I asked for a refund of all parts and the company has been completely unresponsive. Paid for repairs and have been without a dishwasher for 2 months now. Extremely poor communication and follow through, not to mention they completely mislead me in what was needed, nor were they able to repair it. read more

on Monday, November 3, Chuck technician came to our house to fix our dishwasher. There was a problem with the drain. He was able to identify what the issue was. There was a piece of chipped plate blocking the drain hose has been to our house before to fix a filter for our ice machine. He is professional. He is on time. He is courteous. I can't say enough about him and the company that he for I highly recommend this company and even if pay out-of-pocket, it is worth it. for the great customer service experience Chuck is an asset to your company. read more

Brandon came this morning to repair my washing machine. We thought it was fixed but as it turned out I needed a part after all. When it wouldn't fill up with water after he left I called and Barb had him come back and put the part on. Now it is working. I am so thankful he was able to come back and get it working. Barb is the best for helping me with the appointments. I highly recommend Advantage Appliance Repair. read more

Like buying from a family member. No hassle, no issues, a huge assortment and friendly, knowledgeable staff. I don't even look at other stores anymore !! I go to the showroom, talk to trained, skilled professionals and I find exactly what I want and need. Then I buy it. It really is that easy. A couple days later, a couple of very polite gentlemen show up and install my new purchase. Never with any problems or confusion. Simply the BEST !! Thank you Advantage Appliance. You Rock !! No headaches...... No worries..... read more

Ryan came to the appointment ahead of schedule, was courteous and very knowledgeable, answering all my questions. I would definitely call Advantage Appliance repair again. Thank you. Steve read more

Three month old refrigerator wasn't keeping temp so we called to have service under the warranty. Jimmy came out and said that the sensor wasn't reading anything so we needed a new part. Three weeks later the part came in and we scheduled an appointment. Jeremy came and replaced part. The fridge still wasn't keeping temp so I called for a follow up. According to Jeremy when he came out there was nothing wrong with the temp. I disagreed and he stated I could get a 2nd opinion. I contacted Whirlpool that minute and requested a 2nd opinion but apparently there are no other options in my area. So whirlpool tried to schedule another appointment which was denied by Advantage Appliance saying they already determined no issue. So I contacted Whirlpool again they told me to reset the breaker and put thermostat on 37 which I did and they told me to keep a journal which I have for a week now as well as glasses of water in the middle of the shelves. I have a thermometer that reads air temp inside as well as a calibrated pyrometer and 2 meat thermometers which have been calibrated and read a perfect 32 in a glass of ice water (tools pics of all of them as proof). I also took pics of readings of my items in the fridge. I notice my doors were a 1/4 inch off so thinking maybe a gasket issue so Whirlpool scheduled another appointment. Unfortunately they sent the same tech Jeremy. As soon as he walked in he stated he couldn't understand why he was sent again and they should've sent someone else. This time I decided to record the service call because it was clear the previous time he was here he wasn't going to listen to me. I was not rude at all I asked how he was measuring temp. he put his probe under a glass Pyrex dish I had on the bottom shelf. He told me the temp is reading fine and nothing is wrong. I disagreed and tried showing him my probe in the milk which was reading 42 which is clearly not safe!!! I have it placed all the way in the back on the bottom shelf. He refused to even look stating he checked the temp with his and that's it. He'd call IT to discuss it with them. I explained my Chobani Greek yogurt was liquid as it was 42 degrees and unsafe to eat. He didn't care in the slightest. He said I yelled at him and to have a nice day. He never checked the uneven doors nor the gaskets! I have a weeks worth of journal entries showing all of my food 40 and higher which is not safe. He fluffed me off saying I understand your concern but I can't fix something that isn't broken. On the phone with Whirlpool again stating how unhappy I am with the service!!! I haven't grocery shopped as I can't keep foods at a safe temp. Angry and frustrated is an understatement!!!! read more

If you read the reviews about this company scamming people for their initial $129 service calls, you will do yourself a favor by not hiring this joke of a company. I was charged 2 $129 service fees and after my fridge was deemed unrepairable, they refused to give me one of those charges back, even though I was told by 2 office employees, and 2 technicians that I would. Brian the owner, is rude, unprofessional, and unapologetic. He was blaming me for not asking the tech questions on what the issue with my fridge could be! Even though they are the "professionals". The scammed me for a lot of money, and told me that I should be grateful that I even got some of it back. They don't tell you that you have 7 days to schedule a repair. If you don't do it by the 7 days, they charge you for another fee, when they come to fix your fridge! Again, they don't tell you this, and take your money without remorse. THEY ARE SHADY. DO NOT DO BUSSINESS WITH THEM. Go elsewhere! read more

Please caution if you're personally looking or are assigned this appliance repair company by way of your warranty. The technician dropped our washer against the wall behind it during replacement of a faulty drain pump. The drain hose detached at that time and water poured down to the main level of our home. The technician was alone and needed my help to clean the mess. He revealed that the consol on the washer had been cracked in the process, but promised to make it right by returning to replace it. At this point we were concerned and frustrated but the disappointment would only grow from here. After a series of unprofessional phone calls (where one representative scoffed and huffed at our concerns and the owner Brian reminded us that there are 2 sides to a story) we are left with a washer that now makes loud noises during the spin cycle on the normal wash setting. This was not an issue prior to the washer being dropped and now we are being referred back to Maytag. Disappointed is an understatement. Avoid business with them if you can. read more

Advantage Appliance Repair - This was not the condition of our washer prior to Advantage performing repairs. - Appliances & Repair Near Me - West Springfield, Massachusetts

The man that came to the house was not happy to be here from the get go. He was here to diagnose/repair a built in icemaker. After looking it up in his computer for a while, he diagnosed the problem. We replaced the part on our own with no problem. That did not fix the problem. I called to ask them to come out again and rediagnose. The girl on the phone told me they would come back out but any parts or labor to fix it would be at our expense but the $129 fee to come out would not. We scheduled an appt. Today someone else called me to see if I wanted to have the item fixed and I told her we did it and someone was coming back out to look at it again. She put me on hold and came back and went back on what the girl yesterday told me. It was misdiagnosed and they will not stand behind it. Plus they are quite a bit more than the last company we used just to come out. My mistake as I thought I had called the same place. I will NOT make that mistake again! From the service call to customer service on the phone, my husband and I were less than dissatisfied. read more

My first service call with Aimee was in December for my KitchenAid dishwasher. This call was different as I needed her to scout any potential problems with my washer and dryer (Maytag). She confirmed both in good shape, obviously well cared for, and recommended another brand washer whenever I need to replace this one. This company is phenomenal!! read more

The absolute worst appliance repair company. They scheduled a repair through Whirlpool, show up and only provide a "service call" and charged us $138.00 and did not repair anything, could not tell us what is wrong with the fridge but speculated that it could possibly be a condenser, filter, or maybe a leak in the sealed system. When I called the office to see why I was being charged a service fee for a warranty issue that was scheduled through Whirlpool, someone named Crystal answered and was not only unhelpful but very condescending and hung up on me once then transferred me to a voicemail that hung up. I will be filing a complaint with the BBB and CT dept of consumer protection. You are better off trying to repair you appliances yourself or purchasing a new one. read more

Great Customer Service, Knowledgeable Technician. Reasonable pricing Will use them again read more

I have been waiting for over 6 hours for a repair person or even a call from someone to update my repair time frame. When I check online, they said my call was complete, but the tech never arrived. Called 3rd time and they say he is still on the way, cancelled by accident. Tech finally calls and says he doesn't think next level of support is still open, but will come anyway. This is a recall from the last time because my refrigerator is still freezing food in the refrigerator area. Have a warranty on the unit and now have to see if Whirlpool has any other service companies to use. read more

This company was sent on behalf of JennAir to determine why my oven and microwave combo wasn't keeping temperature. The tech came and was here for 5 minutes and said it needs a new control panel. Seemed easy enough, he scheduled to return the following Friday. A different tech came out, put in a new part that didn't work at all. Left my home with no working oven or microwave. I called back to ensure we had an appointment scheduled only to learn that one of the parts is on back order. I request that my previous part is put back in so that I at least have functional equipment. After escalation to a supervisor I am told, "we aren't going to put damaged equipment in" and then hung up on because I used a curse word. They push you in a corner and then blame the manufacturer and then don't have any empathy that you are the one without equipment that is used in the home multiple times daily. They might be great when all goes well, but they completely fall apart when they need to show customer service. Will never use them again. Escalating to JennAir. read more

We had an issue with our refrigerator not being cold. We were able to get an appointment for the same day, due to a cancellation. Just good luck on our part. The tech, Mike, was prompt, pleasant and extremely efficient. Some parts needed to be ordered, but luckily all available without much of a wait. The same tech came out 4 days later, switched out the parts, and all is good. The fridge is cold and back to normal. The staff and tech were all friendly and professional. We wouldn't hesitate to call on Advantage Appliance Repair if ever needed again. A side note... we were always in communication with either the online service or phone. The tech called me well in advance to leave work and meet up with him in a very reasonable length of time. Thank you for the great service! read more

Our technician who came to diagnose and fix our dishwasher was exceptional! He not only fixed our dishwasher preventing us from buying a new one, but he gave me so much advice on all my appliances including what products to use along with those to avoid and WHY! He was a wealth of knowledge and I appreciated him going above and beyond with his expert opinions. I have his card and I will call again with any problem I have and will recommend Advantage Appliance Repair in the future. read more

My dryer was spewing water from steam function and would not stop. I never use steam function and wanted to just disconnect it. I was told I could redirect water from the washer ( with a 6 ft hose required) or plug the steam option. I said I think I have a hose in garage. I was told he could not install the hose or plug the steam function because that were plumbing issues. Cost to replace steam valve was over $300. Beware: you agree to pay the diagnostic charge of $129 UNLESS you repair your appliance with what is being suggested. What is being suggested may not be the best solution for you. In this case it seems obvious that they were not there to satisfy me. You can make a lot more money charging $129 for 10 mins of telling people how they can fix their own problem. read more

Service was done so well with arrival notification, to the fixing of the dryer. Rueben, the technician, explained what went wrong. He knows his stuff. He is a hard worker and pleasant to talk to. read more

Start off with they were given MY number and MY email, and I was told a call night b4 to schedule work/day etc... told would be a 4 hour window (normal) Wait a week for nite b4 appointment, no call, no email received by me. I call leave message. (They were closed nite b4). They call back 8:30 next am leave me message that "I was right and I am not in their schedule for today"... and that I "needed to call manufacutrer to schedule warranty work" (which I had done to get this appointment) I'm on hold with manufacture a half hour later, and they call back saying they had JUST called my WIFE at her number (which I never gave them). And they were sorry for confusion but would be here 8am - 1pm (so 4 hours isn't good enough, need a FIVE hour window?). Crazy... really can't narrow down closer than 5 hours? Not a good look for the organization IMO but what am I gonna do so I wait.... Fast forward to 12:45, 4:45 into the 5 hour window, and I've heard nothing. So I call the office to let them know I hadn't heard from the tech, no call as they said I'd get, and was approaching end of my window... they told me "I was next and he was in Suffield and should be there "just after 1" sorry for the delay"... 10 minutes later I get the call from the tech, he was "sorry, but he was 40 minutes away" putting him to 1:40 at this point, or almost SIX hours of "possible window of arrival" started... Wow, really? Gonna START the repair 6 hours in? Not kool at all... stay away if ur time matter at all. I should have know with the first call telling me I was not on their schedule... read more

The technician who came over to repair our dishwasher was efficient and punctual, though couldn't fully figure out the part that broke. The speculation was on the control panel and the total replacement fee was almost equivalent to a new dishwasher, so we were a little hesitant. And she said that we still have 30 days to consider before making the decision and would be able to waive $129 visit fee then. However, this morning I contacted the customer service to follow up but has been told we had to pay full parts and labor because we didn't make the decision yesterday, so $129 could not be waived. That was really a bummer. I had a not bad experience with this company before this happened, and was very disappointed that things ended like this. Really hope the communication could not be that much confusing. read more

My whirlpool refrigerator was no longer cooling and I needed a repair technician to come out. I found the dealer online and placed a service call. It was a 3 day wait but knowing it was the weekend , I assumed it was the best that could be done. The technician, Amanda , arrived as expected and during the scheduled arrival time. Amanda spent about 3 min looking at the fridge - open the freezer and fridge doors - felt inside and said you're fridge isn't cooling. No kidding ? That's kinda why I called you. I knew it wasn't going to get much better from here. She never pulled out the fridge to check behind it. Never took out one tool or instrument. Simply stated it's $900 to repair it and I need payment now for my service call. I questioned the expense and shared I could probably get a replacement one for cheaper. Clearly not likely my response , Amanda replies maybe but you called us to repair it and good luck getting a replacement as things are back ordered w Covid. She proceeded to attempt to intimidate me by saying I wouldn't have a replacement for 8 months and I need my payment now for her time. Happy to report I got a replacement fridge ordered and delivered in 24 hrs. Don't waste your time or money with these crooks read more

Rueben was great very thorough, professional and efficient (quick). The customer service from appointment setting to on-site service was top notch. I would definitely be using them again and would highly recommend them. read more

Today was the first time that i used this company. Customer Service was excellent. The technician explained everything to me and was very pleasant to work with. I would use them again. read more

Single word "stay way" from them for repairs. They scam you not diagnosing the issue at first visit and charges for multiple visits. Stay away to help yourself. read more

The cost of the repair on the oven door was very pricey The technician got out their fast to handle the customer and that was VERY helpful. Back order parts because of Covid is going to take extra time but just another factor in this Covid crazy world. Technician helped my through the process nicely. Personable and funny. read more

Arranged for a service call to repair microwave/convection oven. Told company it was installed over the stove. Technician arrived, took one look at it and said, "I can't repair this if it's installed." Charged $99.00 and did absolutely nothing. Rip off. read more

I had dealt with this company for years. But recently I have found them incredibly rude. And they left my stove in worst shape then when they arrived. Find someone else. read more

Our Ice dispenser stop working and not producing ice. The tech came out today and spent less than 10 mins and said he couldn't fix it because the interface part is no longer available then proceed to charged us $100 for his time. LESS THAN 10 mins! When I booked the appointment online, I filled out the info of the fridge...the model & serial number and also filled out the problem. You guys can't check and call me to let me know that the part was no longer available and it can't be fixed?.!.? Instead you sent a tech out knowing that it can't be fixed so you can charge me $100 for less than 10 mins of arriving ?! The tech couldn't wait to charge us that $100 and get out. He had 8 more appointments to go today...imagine that!! $100 a pop! This is a total scam. He didn't even move my fridge out one bit to check the back. Even I know that there could be something clog the water line that might cause the ice maker to stop making ice. He didn't even check that! He literally spent less than 10mins on the fridge. This is totally unacceptable. I feel like I woke up early to get scammed. I will not recommend this company to anyone and will post this to the town's group page. Beware!! read more

I have 6 year old Kitchen Aid wall oven/microwave unit (yes, 1 year beyond warranty). Recommended by Kitchen Aid and my retailer I called Service, explained what happened; obviously a UI/power issue. Spoke to service gave model/serial info and was told they had the parts. Service rep showed up with no parts; he ordered them. rescheduled for a week later. He returns with the wrong parts (not even close to the part numbers he ordered a/p my work order. Now, I'm told parts will take 2 weeks to come in!? Seemingly no extra effort to find the parts or ship them faster. Not happy nor would I recommend Kitchen Aid or Advantage. read more

Samsung refrigerator leaking into crisper drawers. They charged me hundreds of dollars for a repair that didn't lasted barely a month. Came back and charged me again for repairs that didn't work. Refused to return and fix under their warranty. Do Not Use these Thieves! read more

Worst service ever first fat asshole came out looked at drier complained the whole time about where my drier is is located like that's my fault but that's where we have had the washer and dryer for the past 40 years. Then he tells me I have move the washing machine out of the way and if I can't hire someone well then if I do that I mine as well get a real repair man todo the job because this guy can't. Waited two weeks for part to come in to be told they won't come out till the washing machine is out of the way even though I moved the drier out of the way. Send a skinny guy then because Home Depot had no problem putting the drier in the first place. So now 3 weeks later and no drier wtf! These people just don't want todo there f'n job. Don't use them and and if you go to home Dept don't get the warrantee you end up with these assholes read more

I'm posting this periodically until there is some sort of accountability. I have filed a BBB complaint and ask all of my friends to share this far and wide. This company "services" Massachusetts, Connecticut, and North Carolina. I do not understand HOW a company who has a contract with Lowes Hardware can undertake warranty work, tear the customer's appliance apart, leave it to order a part, and then the OWNER, Brian, REFUSE to send another tech out. They're basically, midjob and walk off leaving the customer hanging!! I don't get how this is being "professional". I know this is long, but please, hear me out. RE: ADVANTAGE APPLIANCE REPAIR They don't care about their customers!! The technician came into my home complaining that he had been sent out during the COVID VIRUS when most people are staying home. He made it very clear that he did NOT want to be here. I was NOT sick, NOT coughing, NOT sneezing, but he told his supervisor that I was sick and he was scared. He took the dishwasher out and partially disassembled it then said he had to order a part and would have to come back out. He shoved the dishwasher back under the counter in a disarray. He left and a month later, I am trying to get them back out. When I talk to Brian, he claims I am lying about the linoleum and that his tech did not tear my linoleum, AND that they're not responsible. He claims he has before pictures that show the floor ripped, never mind I sent him photos of the rip. For all I know, he's using my pictures as the before pictures. So anyway, when I ask for a different technician, he tells me he's just going to cancel the service appointment and I can start all over with Maytag or Whirlpool and have them send out a new company/tech, never mind his tech left my dishwasher partly disassembled and shoved back in under the counter. Now I am almost 66 years old and a widow, a customer, and this is how I'm treated. Do you really want these people servicing your appliances!!?? UPDATE: The NEW company tech came out today (NOT Advantage Appliance repair). He was extremely courteous and professional. He could not believe how Advantage's tech left the dishwasher, all torn apart and pulled out then shoved back in. He said only someone inexperienced would have done that. He said all that needed to be repaired was the door latch and it would only take 5 minutes to fix and NO NEED to pull the whole unit out. Of course, being that the part has to be ordered (AGAIN, because I'm starting all over again with a new company!) But, I'm not complaining. I'm glad to be rid of Advantage Appliance Repair! Reading some of the other reviews, I consider myself lucky that was all I had to endure from Advantage. Yes, they're called Advantage,... because they seek their OWN advantage and NOT that of the customer!!!! BEWARE!!! read more

I felt I needed to share my review of Advantage Appliance repair especially after reading other peoples displeasure with the company. They do Lowes Hardware 's warranty repair and need to stop. My first tech two weeks ago misdiagnosed the problem. The next tech seemed to know but needed to order parts. Parts that had to come from Maytag and took way too long this day and age. I called them today and the part is in but there are no appointments until the end of the week. Good customer service would send a tech here ASAP if a client had this much trouble. Brian heads up..You are only as good as who you hire. Diana W read more

We have had the worst experience ever. Whirlpool contracted out to them to repair our washer under warranty. We have had THREE appointments canceled without notice. We're trying to schedule another one and the manager was rude, refused to hold a time for us, and was condescending. This level of hostility and incompetence is baffling to me. I am in shock at the other disregard for customer care. I am hoping that they can show me that they are not the rage-filled, absent-minded, hopelessly inept company they appear to me; I will of course modify review if they don't continue to let me down. read more

We have an LG refrigerator that stopped cooling/freezing. Called the Advantage Appliance toll free number for service. I asked them twice if they are an authorized repair service for LG.....answer:yes. Person also told me that they carry compressors with them should that be the problem. Repairman shows up, puts his gauges on the frig and then proceeds to tell us that the compressor is no good and when the compressor is put in it will need software updates....~ $1,000. Told him that we have a warranty on the compressor. He said his company does not handle LG warranty work. WTF!! Told him that I talked to his company and they said they did; that's why I choose them. Long story...they don't - I got bad info. Cost us $99 for him showing up. Also had problems with this company 4 years ago when it took 5 visits to try to fix our Jenn-Air stove. They didn't. One visit from another company fixed it in 1 visit. Was hoping they were better on refrigerators. My mistake. Do not use these people. read more