I contacted him because he was relatively local & the reviews I read were good. Sadly, that was not…read moreour experience. He was here for 10 mins, told us that we had a problem that was too big a job for him but her referred me to another electrician that had a crew. Dave charged us $250 to tell us we had a problem which was something we knew before he came. The electrician he recommended did come by & told us he'd send a job estimate but he didn't follow up even though I contacted him several times. Finally, I asked him to just tell me if he wanted to pass on the job and he did. Feel ripped off. None of the others who have looked at the job charged us.

In calling other vendors to repair my washing machine, I found that they were not local and were…read moreactually more of a calling center who would seek a technician who covered my area. One seemed to have issues assigning one. So I wanted to go local and found Dave Mulligan. Not only was his service reasonable and timely, he took the time to give me advice in caring for my machine and any machine piping that could cause any problems in the future. I give him five stars for pricing, quality of service and advice.

Provided after-hours same day service! They work on Fisher Paykel dishwashers when many people…read moredon't, analyzed the problem quickly, and solved it. I will always call them in the future for any appliance problem.

Update Regarding to the owner's reply: I am glad that you…read morereply the review. And you are the guy who came and did the work. But I want to point a few things that you are giving falsely. The MOST IMPORTANT: I search on https://corp.sec.state.ma.us/corpweb/CorpSearch/CorpSearch.aspx I could not find this company is registered with MA. It could use a different business name or something. I posted the screenshot below. 1. The machine is having board issue due to you bypass the safety check on the machine without permission. And you broke the machine, now it is not only could not spin dry, but also could not wash. The machine is totally damaged at this point due to your work. 2. For the first visit, you did not provide the estimate 30 mins before the appointment. The fact is that we waited 1 and half an hour since the appointment time. And get no calls or messages. Then WE called your office, then find out he could not attend the appointment due to the previous work was stilling on going. Then we rescheduled the second appointment. So there is 30 mins before notice or anything for the first visit. For the second one and third one, WE called 30 mins before the appointment to make sure, since we did not get any calls. If you believe your company is doing what it is doing, then you need to do a better job on employee training. 3. Up to the third visit, you could not fix the machine, and it is normal to challenge your diagnostic work plus you totally broke the machine at the third visit. It is quite normal to challenge your ability at this point. 4. The "Heavy load" your technician claimed is 2 shower towels, 3 hand towels and 2 kitchen towels. I have my tenant records the washing process and what the load is. 5. You as a man walk into a woman's face and telling her that she is not normal when she is calling your company to complain about the service. This is becoming a threaten and calling the police is a way to deal with threatens. And to be honest, it is shameful for you to threaten your customer using body advantage. 6. And you are being racist. And I have my tenant hearing the whole conversation, and the neighbors. I understand you are backing up your employee. But please be honest. If you are running your business by not telling the truth, it will not go far. DO NOT FOOL YOUR CUSTOMER. Original Post----------------------------------------------------------------------------------- Zero stars if I could. Extremely unprofessional and a complete waste of money. We called Mass Appliance Masters to fix a coin-op washer. They missed the first appointment with no heads-up, told us that they could not make it ONLY after we called. They diagnosed "belt and engine" issues and collected $195, but the machine is still broken and won't spin at the end (clothes are soaking wet every time). During the third visit, the technician tried to blame the failure on "overloading" a load that literally consisted of 2 shower towels and 3 regular towels. Instead of owning up to their failed repair, the technician got aggressive, acted totally bossy, and told me directly that "you are not normal." and ask if I were the technician or he is Taking $195 for a broken machine is bad enough, but insulting customers is crossing the line. Avoid this company at all costs.

Don't let the good reviews fool you... Extremely unreliable company.. Requested an appointment. Was…read moreinformed the first available was today Sunday, August 3 between 10:00 -12:00. I confirmed for 11:30 am. Started texting company about 12:30.. with no response. I called about 1:00 .. went straight to voicemail.. called again about 1:30 . The gentleman that picked up had no information regarding my appointment. I asked why would I have confirmation for a service call when no one intended to show up. He informed me they were out of town. Never again

My dryer stopped working randomly- this business got back to me first when I mass requested quotes…read morevia yelp- he was able to come same day in the afternoon. He came within his time frame and gave me a 10 min heads up when he was on his way. Within 15 mins he found the problem, showed me a picture of the problem and fixed it. Paid him his base rate of 100 bucks via Zelle. Not much more you can ask for! Highly recommend.

As a first-time homebuyer, purchasing appliances felt overwhelming, but Beth and Susan made the…read moreentire experience completely stress-free. From the moment I walked in, they took the time to answer my questions, offer thoughtful guidance, and help me find the right appliances while staying within my budget. I never felt pressured, just genuinely supported. The experience didn't stop there. Delivery was seamless, and Andrew and Mike were fantastic. They were patient, professional, and went above and beyond to ensure everything was installed with care. They treated both my new appliances and my home with the utmost respect. I highly recommend New England Appliance & More to anyone looking for quality appliances, trusted brands, competitive prices, and exceptional customer service. They truly make you feel like family, not just another customer. I'll definitely be returning (and sending friends & family) for future appliance purchases!

Appliances and sales experience, great. Delivery communication and set up was trash. No call to…read moreconfirm immediately, you have to chase the woman to get a delivery confirmation unless you're comfortable waiting 3 weeks after your purchase. She's awful. I've even seen other reviews saying the same thing so trust it will not be smooth. And even with confirmation, it'll be a full three weeks to wait for their delivery. Have purchased multiple appliances at different times this year and it's always been the same -- good sales experience, appliances great once here, a hassle to chase down when your delivery is coming and always a lot longer than expected. Very inconvenient considering you're usually purchasing because it means a household is without a working appliance.

Will Bueno Fixed my microwave and my refrigerator…read more Microwave started tripping the fuse and he not only diagnosed the issue but also carried spares to fix the issue. Refrigerator had a malfunctioning water dispenser. Will is very patient and trustworthy. Repairs take time, patience and a steady hand and Will has all. PS: Will is also Vaccinated and wears a mask while servicing his clients which is very important in these times.

When my refrigerator stopped working I called around and was given a two week waitlist. When I…read morecontacted Will Bueno I had an appointment the same week. Will was so wonderful and assessed and fixed the problem so quickly and so professionally I was ecstatic. He was able to fix the problem on-the-spot with the parts he had with him. He took such great care of everything from taking the refrigerator apart to putting it back together perfectly. He gave me every option in the book to pay and I was happy to do it because I felt like the work was so well worth it. I would call Will for any appliance malfunction for now on. Completely recommend him without reservation.

I've had multiple great experiences here. The staff are helpful and knowledgeable. If you know…read morewhat you're looking for you can find great deals

bought a nice kitchenaide refrigerator there with a small dent on door easy cover up with a fridge…read moremagnet and saved about $2,000 very happy with purchase and delivery and removal or old fridge

Great technician! Punctual and knowledgeable!!! Highly recommended!!! My go-to repair shop for…read moreappliances.

The guy came out for $180, tried replacing the one part that he could reach without having to bend…read moreover, then declared that "there was a short somewhere" that would be impossible to find. "But," he offered, "you can use the $180 toward the purchase of a new model." Instead of doing that, I watched a single youtube video about fridge repair, then bent down to look for the part of the fridge that was making the obviously broken-sounding high pitched whine, then googled its part number and bought a new one for $45. That fixed it, instantly. I didn't even need a screw driver. So their business model, it seems, is to half-ass the repair in order to lock you in, and then they sell you a new one for much more money than you'd pay elsewhere. Wouldn't be surprised if they then refurbish your old one and sell it on the side.

Great service! I was having an issue with my fridge that I couldn't figure out on my own. The…read moredefrost cycle wasn't functioning properly and water was pouring out the bottom of the freezer. I called them, they said they could come out the next day, they had a cancellation, came out same day, took a look, said they could fix it for $150, and got the job done in about an hour. I felt the price was fair, they corrected my issue, and were really nice.

He comes when he says he will, knows what he's doing, and he gets it taken care in a timely…read morefashion. Highly recommended. Rick K

I know that when you're looking for someone to come in and fix your refrigerator, you use YELP or…read moreGoogle to find someone with good reviews but you never really know how good they are until they arrive. In this instance, I chose well. They are an honest company. Sabuhi, the Technician (also goes by "Azim"), was a gentleman who was thorough, knowledgeable, and honest. No "up-selling", friendly, and polite. I highly recommend him and the company.

I have been extremely happy with all the work Kamran has done for us. He has gone above and beyond…read moreto fix our fridge, ice maker, hood vent and lights. He has been very professional and extremely knowledgeable about each appliance making them run better than new. We saved thousands by not replacing but reparing with Kamran. Thank you!!

We've had Don in a couple times based on a friend's referral, but I'd not have him again. The…read moreautomatic ice maker he installed in our freezer has never dumped the ice right. It would overrun the bin. He came back and bent that wire that is supposed to trip the stop, but it has never worked right. I have to manually flip it down when I get ice now or it won't make more. He replaced the belt on our dryer and it has made a ton of noise since. He says it is fine. Nice enough guy, but he was not great at what he did. ===========Update================ The dryer stopped heating this week so I bought a heating element and when I opened it up to install it found that Don had not bothered to reinstall all of the screws he took out and he had installed the drum belt upside down with the smooth side facing the drum.

Politics aside, Don was friendly, responsive and helpful. I have no problem with his Let's Go…read moreBrandon hat.