Had a very good car buying experience at Toyota of Gladstone. Noah Stanley took the time to provide…read morea very good "tour" of the cute and sporty RAV4 XSE and I decided that this was the car for me. Unfortunately they didn't have any currently available and thought it would take several weeks to acquire one. Sad. Got a call from Noah the NEXT DAY saying they found one and we purchased it the following day! Noah was excellent in communicating with us and giving us prompt updates along the way. I can see why he's one of their top salespeople and we highly recommend asking for him if you're in search of a vehicle. Thanks TofG for making this experience a favorable one!

Toyota of Gladstone makes car buying stress free (and even fun!)…read more I had an outstanding experience at Toyota of Gladstone. Darren Matthews (General Sales Manager) set a professional, customer first tone, and Ricardo Lopez (Sales Representative) went above and beyond to make my Toyota GR86 purchase enjoyable and stress free. He was knowledgeable, patient, and truly listened to my needs. Teona Boyer (Finance Manager) made the financing process smooth, transparent, and even fun. This team delivers exactly what buyers want: fair pricing, honest sales, and excellent customer service. If you are shopping for a new or used Toyota near Portland or Southwest Washington, Toyota of Gladstone is the dealership you can trust.

My wife has been looking and dreaming about owning an EV Bolt for well over a couple years. One…read morenight we were on a date night and I was like let's go test drive one on a whim. She got excited. We looked up some on carguru and Platt came up in our search. Their place was few miles down the road so we went down thinking we'd be turned away. Peter was more than happy to accommodate. He let us test drive a couple different models including a Bolt. It really opened our eyes to these vehicles. He talked with us after the test drives and was happy to answer questions, give advice and info on all types of EV's (this was after close mind you). We weren't quite ready to purchase a car yet so we left. Peter's non-pushy attitude and kindness stuck with us. About two months later we decided to pull the trigger. I couldn't think of any other place to look for an EV. We had a list of options we wanted and Peter accommodated us and pulled a bunch of cars from their list. We test drove a couple AWD Nissan Aryia Engage+ e-4orce and really liked them. We went ahead and purchased one. It was a lease return with 15k miles. The EV was in great condition and the price was right. They were generous with our trade in and all the paperwork was very swift. I think we were out of there in under 2 hours. We highly recommend Platt Auto if interested in an used EV. You wont be sorry. They have a lot of different models to choose from.

These folks are worth buying from! I've bought both of my used EVs at great prices. And anytime I…read morehad a concern or question they were quick to address it and do what they could to help. Since I live in Portland where businesses tend to be sharky, I can't say how much I appreciate Platt's down-to-earth approach. Mike was the latest person to go out of his way for me there. But the team members have all been awesome.

Yesterday, I came in with my husband and son. We We're…read morelooking around for a new car, truck, or van. Jeylee, a super duper awesome salesperson approached us. She took us under her wing and made us feel at home. Jeylee helped us find the perfect choice. We picked the 2026 Honda Ridgeline. We felt so fabulous, when we were leaving in our brand new ride! Our finance person was so helpful and got us through the process and final paperwork with ease. We hope to see you all, again soon! Thank you!

my husband just came from taking our 2021 crv to get a battery $386 for a battery...then they had…read morethe nerve to charge $41 to install it...then the greedy bastards charged $9.00 to use your credit card??? with no one asking if these are charges we're comfortable with! get ready for the bbb to get involved!! totally boycotting these theives!! even the mafia doesn't operate like this!

This is a really top notch dealership, my oil change was fast and the customer lounge is the best I…read morehave seen. Highly recommended.

Worst experience I have ever had with a dealership, to the point that I will never buy a new car…read morefrom a dealership again. What should have been a straightforward vehicle transaction turned into months of frustration, contradictory information, and unresolved issues. During my interactions with Mazda of Gladstone, I was given conflicting explanations regarding buyback/unwind options, warranty and service products, and who actually had the authority to resolve my concerns. One of the biggest issues involved additional products and service contracts that I later discovered were associated with my transaction. When I questioned them, I received different explanations from different people, which only created more confusion. I also spent months trying to get clear answers regarding MEPCO-related charges and service contract cancellations. During discussions about restructuring the deal, I was presented with a proposal that included thousands of dollars in additional service products. When I questioned why those products were included, I was told that I had already purchased or agreed to them. Based on my understanding of the paperwork and what had been disclosed to me, I strongly disagreed with that characterization and repeatedly pushed back on it. Instead of receiving a clear explanation supported by documentation, I was left trying to determine what products were actually attached to my transaction and why. The experience left me feeling pressured into accepting costs and obligations that I did not believe I had knowingly agreed to. At the same time, I was told that certain decisions rested with corporate, only to later be told by corporate that those decisions were actually controlled by the dealership. The entire process was exhausting. Instead of receiving straightforward answers, I felt like I was constantly being redirected, waiting for callbacks, or getting conflicting information depending on who I spoke with. I encourage anyone considering doing business here to carefully review every document, ask for written confirmation of all representations, verify every product attached to their contract, and not rely solely on verbal explanations. This experience cost me countless hours of stress and completely destroyed my trust in the dealership process. What makes this even more disappointing is that my family will be purchasing additional vehicles in the coming years. Had this situation been handled honestly, transparently, and professionally, Mazda of Gladstone likely would have earned repeat business from me and referrals from my family. Instead, over a dispute involving a relatively small amount of money compared to the lifetime value of a customer, they permanently lost my trust and any future business I might have brought to the dealership. I have purchased vehicles from multiple dealerships over the years and have never had an experience remotely comparable to this one. Because of what happened here, I now actively recommend that friends, family members, coworkers, and anyone who asks me about buying a vehicle look at other dealerships instead that are not apart of the Matthews Automotive Group (Mazda & Toyota of Gladstone, and Memory Lane). Not because every other dealership is perfect, but because my experiences elsewhere have involved straightforward communications, clear documentation, and honest expectations. I only ended up considering Mazda in the first place because of recommendations from other people who work at my company. This experience reinforced just how powerful word-of-mouth can be. A good reputation can bring customers through the door, but experiences like this can send them elsewhere for years to come. To provide some context, the timeline of events looked roughly like this: * Shortly after taking delivery of the vehicle, I began experiencing issues and opened a case seeking assistance and possible resolution options. * While those discussions were ongoing, I was told that buyback/unwind authority rested with Mazda corporate. * During restructuring discussions, I was presented with proposals that included thousands of dollars in additional service products and was told that I had already purchased or agreed to certain products that I disputed. * I later learned from Mazda corporate that buyback/unwind decisions were actually controlled by the dealership, directly contradicting what I had previously been told. * While these discussions were still ongoing, the dealership sold my trade-in vehicle, eliminating one of the potential paths toward resolving the situation. * Months later, I was still attempting to obtain clear answers regarding service contracts, cancellations, associated charges, and who was ultimately responsible for resolving the issues. Looking back, the most frustrating part was not any single disagreement. It was the repeated cycle of conflicting information, shifting explanations, and the inability to obtain clear, consistent answers from people.

Just an oil change for my 2024 Altima. They inspected everything and provided excellent service.read more

I bought a brand-new Nissan Pathfinder, 11 miles on it. I have had it 2.5 years and during that…read moretime it has been in for service issues 17 times!! 17 times I would like to cut my losses and have them stand behind "we believe in nice" I would like a new vehicle this is ridiculous!! Nothing nice about having to take you vehicle into the dealership for repairs..... 17 times!!! How does a person get off work to do this and get around while they have my vehicle? Loaner cars are hard to come by, and it's not my fault the product they sold me has issues! Did I mention it was brand new!! RUN don't walk somewhere else-

We just took delivery of a 2026 GTi S from this dealer. Peter contacted me after I did a local…read moresearch for the car we wanted. It was very close to the spec that we were looking for, and he invited us to come down from Vancouver (WA) to take a look. He and Jeff quickly evaluated our trade in and put together a good deal - the process was seamless. It was a pleasure to do business with them because they are personable and real pros. After the paperwork was completed, we sat and had a nice chat with them about cars in general :)

The service department here is a mess. There have been so many miscues that it's hard to even…read morecapture them all. Today alone, they refused to perform warranty work, failed to document the actual reason I brought the vehicle in, and then misquoted me on the repair cost. As others have said, they are consistently disorganized and disinterested. There's a reason this dealership sits below 3.5 stars on Yelp. I hope others take that as a warning--after multiple bad experiences, it's clear that the common denominator is the dealership itself.

If you're looking for a trustworthy dealership, go see Tony Runyon at Auto Town GMC in Gladstone! I…read morebought a pre-owned vehicle from out of state and was a little nervous, but Tony made the whole process easy and transparent. He was super responsive and honest--no games, just a straight forward and fair deal. I flew into Portland, picked up the car, and drove it home without a hitch. Kelli in finance was also amazing--so kind and efficient, and she helped me with an extended warranty without any pressure. In all my years of buying cars, this was one of the smoothest and most pleasant experiences I've had. Highly recommend!

Bought a pre owned vehicle from them. They decided to siphon the 1/8 tank of gas it had while"…read moredetailing" my car for pickup. Lol!

The general manager is sooo nice and caring. All the salespeople are amazing and kind. The place…read morealways smells great and is kept so clean. The cars are gorgeous too!

I would strongly advise against buying a Hyundai from this dealership…read more Here's a rundown of my experience: 1. Pushed into a bad deal: I was pressured into buying a car with front-end damage. 2. Two sales people told me untruths about the car. "The car automatically comes with a 3 year maintenance plan from the manufacturer." I told him that the maintenance plan went away last year. Then he stated he has all his customers spend $4k to get all of their oil changes covered so they would be "Free"! "They have had the same motor in the palisade since 2020 and they actually found a way to up the horse power and torque for 2026." Not correct. They went from 3.8 liter to a 3.5 liter and the numbers went down, not up, in horse power and torque. 3.Text offer: I received a text offer of $7,000 off the MSRP with Costco pricing 4. In-person interaction: I went in to get the numbers all figured out, but they showed me $16,000 over the MSRP with various add-ons. 5. Inconsistent information: Every time I mentioned the number I was told over text, they said it was impossible to get to that number in person. 6. Promises of a better car: They kept promising me that they would get me the car I actually wanted to buy, but they all sold that day, so they could couldn't do a dealer trade. 7. Car I wanted is still for sale: The car I wanted is still available at the other dealership. When I pointed this out, they blamed someone else and never reached out to me again. 8. underestimated taxes and fees: They underestimated my taxes and fees on their offers so the out the door price looks cheaper, which resulted in a $600 difference from what I actually paid. It's important to be aware that they will often understate your taxes and fees to get you into financing.

We had such an amazing experience at Ron Tonkin Kia in Gladstone! Tyler helped us with our new Kia…read moreTelluride and he was absolutely wonderful to work with. He was knowledgeable, patient, personable, and made us feel so comfortable throughout the entire process. Earlier that same day we had stopped at Beaverton Kia and unfortunately had a very negative experience there. Walking into Ron Tonkin Gladstone was the complete opposite! Everyone was friendly, attentive, and genuinely seemed to care about helping us. Tyler especially went above and beyond to make sure all of our questions were answered and that we felt confident in our purchase. I cannot say enough good things about him and the whole team here. If you're looking for a new Kia, skip the stress and go to Ron Tonkin Gladstone and ask for Tyler!

Update: If you're thinking about buying a warranty from…read moreProsidium, let me save you the trouble: don't. I purchased mine through Tonkin Kia, and honestly, that's another reason to avoid them--clearly, dealerships that push this warranty aren't looking out for you either. Prosidium's superpower? Finding every possible, absurd, and creative way to deny your claim. Even my dealer shook their head and said, "Yeah... you could sue these clowns." At this point, I'm ready to lawyer up just to get a straight answer. Honestly, you'd have better luck: Placing a bet at a casino Buying crypto and hoping for a miracle Sacrificing a goat (kidding... maybe) Basically, anything is a better plan than trusting Prosidium. Their motto might as well be: "We'll take your money and creatively ruin your day." --- Buying a car from Kia Gladstone was like signing up for a very expensive prank show--except the only person getting pranked was me, and the punchline keeps getting worse. They sold me an overpriced Audi (from a Kia dealership... that should've been a warning sign visible from space). Then they convinced me to buy an extended warranty so worthless it might as well be printed on tissue paper. It doesn't even cover repairs up to the amount I paid for the car. Truly impressive. But the real masterpiece of chaos happened when I took the car in for a routine oil change--you know, the most basic, low-stakes service possible. Somehow, during this routine service, they managed to cause mechanical damage to my vehicle. Yes, the car came in running fine and left sounding like it needed last rites. When I confronted them about this, they looked me straight in the face and said it was just a coincidence. A coincidence! Because apparently cars randomly decide to self-destruct exactly when they're in the care of Kia Gladstone's service department. What are the odds, right? Now I'm stuck with a repair bill higher than the car's value, a warranty that's allergic to actually covering anything, and a dealership that shrugs off responsibility like it's a sport. If you're considering buying or servicing a car here, may I suggest better alternatives: Throw your money down a storm drain Shred your warranty into confetti And gently bang your head against a wall All three will be less painful and far more satisfying. Avoid Kia Gladstone. The only thing they excel at is turning a simple oil change into a financial disaster.