1. Air Control

    1. Air Control

    0

    Lafayette, CA

    Air Control

    5.0 (7 reviews)
    Open 7:00 am - 6:00 pm

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    Perfect Star Heating, Cooling, & Electrical

    Perfect Star Heating, Cooling, & Electrical

    4.6
    (586 reviews)

    I requested a quote for an AC unit installation, and Elvin was our technician. He was very…read moreprofessional, knowledgeable, and helpful throughout the process. He carefully reviewed all of our options and helped us identify the best solution for our needs. My husband and I truly enjoyed working with him. His friendly attitude, professionalism, and willingness to answer our questions made the experience very pleasant. We greatly appreciate his excellent customer service.

    Unfortunately, your response omits several important objective facts that I discussed with you…read moredirectly during our phone conversation. First, repeatedly referring to my furnace as "a 1996 furnace" is misleading. While the cabinet was originally installed in 1996, all major internal components were professionally replaced five years ago. Multiple licensed HVAC contractors immediately recognized the refurbishment during their inspections and all independently concluded that my furnace was in excellent operating condition with decades of service life remaining. More concerning was your technician's sales presentation. I was told my furnace was a fire hazard, posed a carbon monoxide risk, and required replacement in the interest of safety. Those are serious claims. Yet four independent licensed HVAC contractors disagreed with that assessment, and none recommended replacing the furnace. Instead, they all recommended replacing only the air conditioner. You also claim the photos your technician showed me were legitimate. That claim is difficult to reconcile with what I personally witnessed. I watched all four of the other contractors perform their inspections in real time. They each inserted their phones into my furnace, showed me live video from inside the unit, and provided photographs of the internal components. All four sets of images were consistent with one another. None resembled the photos your technician used to justify replacing my furnace. That discrepancy is exactly why I sought multiple independent opinions before making an $18,000 decision. During our phone call, I explained all of this to you and provided the context regarding the refurbishment. Your public response ignores those facts and instead repeatedly relies on the original installation date to justify the recommendation somehow. My review was never about whether homeowners can replace both systems at the same time. Many choose to do so. My concern was being told that I NEEDED to replace a recently refurbished, fully functional furnace because it was supposedly unsafe. After obtaining four independent opinions, I concluded that your recommendation was not supported by objective facts. "Facts don't care about your feelings" the saying goes. Prospective customers can draw their own conclusions. I certainly did, which is why I sought additional opinions before authorizing nearly $18,000 in work. That decision saved me thousands of dollars, a potential service install nightmare (see the numerous 1 star reviews by others) and I stand by my review.

    Fuse HVAC, Electrical & Appliance Repair

    Fuse HVAC, Electrical & Appliance Repair

    4.9
    (179 reviews)

    I offer the highest recommendation possible for this repair service. They fixed our LG dryer today…read moreand our LG washing machine last year. Both repairs were fixed for their minimum charge. they responded to our call immediately. and the repair technician was on time both visits as promised and the repairs were completed while I watched in record time! The technician was very friendly and knowledgeable. I recommend him highly. Both machines are back to working like brand new.

    Hi Yelpers! Okay, I'm going to be very honest. Before the project of the air conditioner started,…read moreI would have rated my review at 3 stars. Fix/repair or replace? We were going back and forth with quotes and it made me dizzy. I've worked with FUSE with 4 prior projects and was extremely thrilled with the work and prices. So, when we had to replace/fix an air conditioner, it was a no brainer to call FUSE. But, this time around it was not as seamless as prior projects. There was a lack of communication, there was a lot of miscommunication and there were so many people (too many cooks spoil the broth - phone operators, technicians, email & text personal) from FUSE working on my project. It was like the right hand did not know what the left hand was doing. It was confusing to say the least. The staff is very caring. That is without doubt. But, I never knew where I stood until we finally decided to get a new air conditioner installed. My tenants were losing their patience with FUSE. There were too many interruptions and unknowns. BUT, IN A NUTSHELL - IF YOU ARE PATIENT, FUSE'S PRICES AND THE FINISHED WORK IS SUPERIOR. Our disgruntled tenants even said, "FUSE really does good work. They're efficient, neat and thorough." As they say, "Patience is a virtue." One must be patient for the payoff as it is well worth it.

    Air Control - hvac - Updated July 2026

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