I always make every attempt to support small businesses. I don't mind paying a little more and always appreciative of the personal attention. I'm sorry to have to write this poor review but it also serves to vent my frustration and close this chapter. I went into the store to purchase a stackable w/d for a very tight space. After some discussion about brands, wants/needs and sharing some pics of the space, Sabino recommended that the installer come, remove my old machine, measure the space after which Sabino could recommend a unit that will fit. I was asked to pay the installer $60 which Sabino would reimburse from the final price. While the process meant more trips to the laundromat it made sense. The following week they delivered the w/d based on their measurements. The laundry bifolds wouldn't close and I couldn't open the dryer door. The installer said I would need to have someone move the dryer vent from the floor to the wall and bring the door opening out at least an inch. At this point I'm frustrated/ concerned that the installer's measurements and recommendation proved incorrect. In the spirit of moving forward and not dwelling on what was I did the recommended work which was completed on a Monday. I called Sabino on Tuesday and we agreed on delivery the following Monday ( six days later). He told me that I should expect them in the am. The following Monday nobody showed by 10. I called Sabino and he seemed surprised, called me back and nonchalantly said they would need to come on Tuesday because they already loaded the truck and could not squeeze me in. No call, no explanation, no apology, no ownership of a mistake. Sabino said, "let's resolve this and move forward and reschedule for tomorrow". Not always an easy matter when you work full time. I called Sabino back and cancelled the sale after a threes week process. Regarding the $60 I paid, he said they would not reimburse me because I refused the unit that brought to the house( the one which wouldn't allow the bifold to close and couldn't open dryer). Sabino is a knowledgeable salesmen. He is very busy, multi-tasking, looks to me like he's running the whole show. Where are the owners ? There was no concern regarding my lost sale. I should have paid to attention to the previous reviews. Caveat Emptor read more

We have been in L.A for 40 years. All of our appliances have been bought in Albee's. Great service(Savino) fast delivery, appliances are in stock.. The best and reliable place to buy. read more

Over the years I have spent thousands of dollars at Albee's Discount Appliances for an apartment building and my home. I have now switched to HOWARD'S. I found that not only was Albee's significantly more expensive for wall/window A/C units, but that the units were installed incorrectly. Instead of the condensation dripping on the outside, it drips in. Most recently a window unit installed 14 months age has ruined the carpeting and the wall. Albee's takes no responsibility and their only solution was to have me purchase a new unit. Since it is impossible to find anyone to reinstall the current A/C, I am forced to start from scratch. Hopefully your loyalty won't be misplaced like mine was. read more

I have never had such a terrible experience buying anything. The owner Sabino never follows up, but always promises to. We paid a ton of money for a fridge that took five months to get to us. He had it in the store but couldn't remember who had bought it. I had to call over and over again to finally get the unit delivered (additional fee of $550). When the installer arrived he insisted on an addition $175 or he would not install it. He forgot the handles and ten days later we still don't have them install. Furthermore the installation was so bad that pieces of metal are coming undone, plastic molding falls to the floor and we can't open the freezer by hand unless the fridge door is open. This was a Fisher Paykel $$$ unit. Terrible experience. read more

They sold as defective refrigerator and delivered it without manual. Then they refused to speak to us to address the issue and kept on hanging up phone. Worst service and dishonest company read more

Initially I felt bad giving. These guys 1 star- because I'm not in the business of ruining companies reputations based off of one horrible, unorganized, unprofessional experience but the 2/5 stars speaks for itself. I'll leave this short and sweet; STAY FAR FAR AWAY FROM THIS PLACE. Nothing but a bunch of unorganized disrespectful liars. On 4 different occasions their sales rep sabino as suppose to give me a price on a whole kitchen. He kept making excuses.... I had to call them to follow up LOL! Obviously they don't want to make more money????? Stay away read more

I would give this place a negative zero if that option was offered. They are thieves. They submitted a second false invoice to mr credit card company. I called and told Albert, one of the owners, this was an error by his employee, Sobino, as we had only purchased one U-line refrigerator and he basically told me " where to go". Very shady and dishonest establishment. read more

Went to Albees to source a fridge for our condo upgradesand was less than impressed by strong-arm tactics trying to close the sale quick and within the day. If like me you're searching for an appropriately priced appliance, I'd suggest looking at Best Buy etc to compare pricing, delivery etc. In my case, I wound up not only purchasing my fridge from Best Buy for over $70 cheaper, but also getting a great salesperson who's since helped me price match other appliances and set up delivery completely fuss-free. read more

Had a sad experience with this Wholesaler. Sales people on the phone say anything to satisfy the potential clients. Everything what they say is "can do or can deliver". Mind you that they have no idea what is in there wearhouse. Be very careful of what they promise you on the telephone and what they can deliver. Also, Alee's is very quick to charge your Credit Card without knowing what they have in there Warehouse. Again, be very careful in dealing with them let alone trusting them. read more

I have never had a worse experience with any vendor in my life as I had dealing with Sadino at Albees Appliances. He lied to me every step of the way in terms of confirming the refrigerator I had asked for and the chest freezer I had asked for. Delivery was supposed to be at 11am. Finally a single man who didn't speak much English arrived with the wrong refrigerator and the wrong chest freezer. I even had to help the delivery guy get the refrigerator back on his truck, which didn't have a lift. The only saving grace is that I told Sadino I wouldn't pay for the appliances until they arrived and I am so glad I did that because who knows if they would have ever made good on the delivery or refunded my money. If anyone ever recommends Albees to you - run away as fast as you can and save yourself lots of heartache. I had to give a rating or it wouldn't post, but they don't even deserve 1 star. read more

I've been going to Albee's for 20 years. It's a local business - a neighborhood business for me. They are always so nice in there. From blenders to huge refrigerators, I've had nothing but the best service and best experience I read a couple of these nasty reviews, and sometimes, people get what they give, and I think the people were rude to the owner, and very helpful staff. I've bought a potable dishwasher, and three portable air-conditioners. I have a large, very old fashioned a apartment with crank windows, so I needed all three. When I've had problems with the units, they led me to right people to call. read more

This business should not be In operation!!! They lie and cheat customers and I am one of them unfortunately.After a week of promising to deliver my equipment with excuses every day - I decided to call it off .And even then I didn't get my full refund! read more

I read some of the other reviews here, after I had made my purchase at Albee's and was worried. So, I thought I would share my experience, for what it is worth. Our oven decided to call it quits on the Wed a week before Thanksgiving. I was working with a very specific cabinet opening that has no wiggle room and needed to find a replacement double oven with convection in at least one of the ovens and had to have it installed before Thanksgiving. I called several places with no luck and then I reached Albee's. I spoke with Frank. He found the oven and verified that they had it in the warehouse and even gave me a crazy good price on the unit. I was replacing a Dacor that had broken 3 times on us since we installed it in 2001. The new one is a Whirlpool, stainless 27" double wall unit. They promised to have it installed the following Monday. Then I read the reviews here and kind of went into a panic, imagining I was going to have to rent an oven for the holiday. But, instead, Frank took my worried calls on Monday morning, assured me that the unit had been picked up and kept me informed about the progress his guys were making to get to me to install the unit. They showed up and did a VERY professional job installing the new oven. So, my Albee's experience was excellent. They did not gouge me, despite my clear desperation. They were very communicative and did great work and gave me an excellent deal. I do not know what else I could have asked for. I will definitely use them again for my next appliance replacement. read more

i was buying my appliances from Albee's for past 15 years this guys are old school. First you have to do your homework before calling them. After you know what do you want and you got the best price from other three stores then you called them and start your negotiating. You have to speak with Solomon or his partner. Do not deal with Sabino or any other salespeople. You have to only speak with Owners. You will be very satisfied. This guy like i said old school if they give you there word they will stand by. read more

I purchased a dishwasher from Albee's in April 0f 2017, disregarding stupidly all the bad reviews. On the bill of sale, my salesman listed the appliance as a Kitchenaid product, so when things began to go wrong with it, I called Kitchenaid factory service, because that is what the store told me to do. Kitchenaid said they do not make that appliance, the model and serial number I gave were not theirs and they suggested that I look inside the machine for the tiny print. In small print, much to my surprise, I saw that it was a GE appliance! So I called GE factory service, told them that the dishwasher was leaking water on the floor every time I used it. I had to take a half day off work to wait for the repairman. He said the problem was with the soap dispenser and ordered a part that many weeks later was delivered to my front door. I called GE factory service again, to tell them that the part had arrived and again had to take a half day off work for yet another repairman, unfortunately they don't send you the same one, to install it. The repairman came and said the problem was NOT with the soap dispenser at all, but with the rotor arm and he would have to order it and come back to install it. Ugh, another half day of work lost. The rotor arm and the repairman came some weeks later, all this time the dishwasher is leaking on the floor with a cake pan underneath it to catch it. The rotor arm is replaced, I lose another half day of work. I am told that the dishwasher is now fixed. But shortly afterwards, it is leaking water on the floor again. Very frustrated, I call Albee's and talk to the salesman from whom I purchased it, and by the way was the same genius who put the wrong model number and "Kitchenaid" on the bill of sale. He agreed with me that the dishwasher was a lemon and I needed to call the manufacterer's customer service number and get it replaced. That Albee's has NO responsibility to implement or facilitate this process. The moral of the story is that I should have seriously taken the advice of the Yelp reviews before ever dealing with this store. Terrible, terrible service and lack of responsabilty for what they sell. Will never shop there again! read more

1st advice: DO NOT BUY ANYTHING HERE. I bought a "black" refrigerator from them which they claimed was new but turned out to be old & a originally silver unit painted black. I unfortunately had good faith that it was new as promised & didn't thoroughly inspect it until the delivery people had gone. Then I saw wide, about 1" scratches on the side.I' I decided to let it go, considering all the hassle it takes to shop for a new appliance, wait for delivery & all the hassle it takes to install an appliance as large as a refrigerator. Now I'm finding that the black paint is flaking off, exposing the original silver underneath. It's a mess with silver blotches all over it where the black paint has worn off. This refrigerator was sold to me under completely fraudulent circumstances, lie after lie after lie. This clip joint is not worth even 1 star. Judging from all the negative reviews I read on here, I'd say they are dishonest con artists & scammers. As soon as I get my paperwork together & filled out, I am filing a small claims court action against them. I wish that every customer who they've cheated & betrayed, would also file a court action. Maybe they'd wake up & realize that people are not going to stand for being cheated & scammed without fighting back. read more

Be warned, this place is full of empty promises and dishonest sales tactics! Think about what inspires someone to time out of their day to post a review. Either they were thoroughly impressed or incredibly disappointed. In this case, it was the latter. I can't believe their salesperson, Sabino, had the audacity to lie to our faces about delivery. Now, I am reading all the reviews and it seems they have a pattern of letting down customers and this is how they carry out their "business." I highly DO NOT RECOMMEND. read more

Stay away. Horrible delivery system. Kids are delivery drivers They don't call before they come They have a man that answers the phone that only speaks Spanish. A lot of "I'll call you back in 5 minutes" and nothing! read more

I bought a commercial dryer from them. I never received the keys. I have made at least 20 calls to try to coordinate​ having the lock drilled and the coin box replaced. They are super flakey. Beware read more

I would give negative 5 stars for Albee's if it was an option. I was seeking to place a simple order for a Whirlpool refrigerator w/ top freezer and have it delivered to my apartment in Silver Lake, and my landlord had directed me to Albee's. I visited the store, which was in complete disarray, and talked to one of their representatives, Sabino. We picked out the fridge and scheduled a delivery for the following Wednesday. What followed over the the next three weeks constituted the worst customer service experience I've ever had or heard about, and I can't describe how strongly I recommend against ever purchasing from or interacting with Albee's. I called several times to confirm the order and delivery status, and every time I would was put on hold for 15+ minutes waiting for Sabino. Each time Sabino answered, he would assure me that everything was on track and give an approximate timing window. Then, when I would call the morning of the delivery for a final confirmation, they had either forgotten about my delivery altogether or say that they were too busy and needed to reschedule. Several times, Sabino wouldn't even remember who I was and/or mix up my order with someone else. I gave him my name, address, and phone number on at least 5 different occasions, and there were 4 separate supposedly confirmed delivery days. Today was supposed to be the final delivery day, and yet again Albee's turned in a horrific, baffling, infuriating performance. I was told the delivery driver would call me in the morning and give a dropoff time. No one called. I called in mid-morning (spending 30+ minutes on the line for a 2-minute conversation), and Sabino assured me everything was on track for delivery between noon and 2. I called again after noon to check on it and again was assured the prep was in process. No one showed up and I called again at 3:30 after getting off a work call. Sabino was scrambling and out of sorts yet again, having clearly forgotten about it. They promised to call back within ten minutes, yet I had to call 45 minutes later after not hearing anything (being put on hold 4 different times). Finally Sabino said that they have a driver and a fridge, but that the driver can't do it today, only the next day, and that the only fridge available was the floor model. I requested either a discount on the floor model (in the middle of COVID, keep in mind) or a waiving of the delivery fee due to the multiple reschedules and hours of time I had sunk into all this, and Sabino refused. I spoke to his manager, who turned out to be a shareholder in Albee's, who also flatly refused and said there was no one else I could talk to. I shared the extent of my dissatisfaction and my amazement at how they treat their customers, and still, no support offered. I ended up canceling the order altogether. The fridge, delivery, and removal of my old fridge would have been ~$825 through Albee's. Within 15 minutes of getting off the phone with them, I had the same exact fridge (but brand new, not a floor model) on order, with the same services, from Best Buy for a grand total of $705. If you offer higher prices, unimaginably weak customer service, and an awful in-store experience, as Albee's does, then you need to re-evaluate yourself from the ground up. I typically go out of my way to support local businesses over chains, but Albee's is a disgrace to local businesses everywhere. What a joke. I'll be sharing this experience on every online review site possible and with the Better Business Bureau. I don't know how Albee's is still in business, and I expect they won't be for much longer. Stay away and save yourself from hours upon hours of wasted time, elevated prices, and interaction with a terrible organization in general. read more

I have been buying product from Albees for 25+ years spent over $100,000 with them and I just found out they are a very dishonest company.We bought a dishwasher for one of our tenants a year and a half ago, it recently broke down so we hired a technician To come out and fix it he told us the unit was from 2009 not 2017 like we were told, The technician said the unit would've been out of warranty the day you bought it. So I called and asked for Solomon the big boss, I told him who I was And before I can even tell my problem he said he was going to sue me hung up the phone,That's the great customer service you get from them none. I'll never do business with them again read more

Why isn't there 0 or negative star?? I'm a very patient and fair person. But this business has tried my patience to the max. They're a thief of time! I should have listened to George Y's review below. He was spot on with everything, i.e. the promise of a free delivery and installation from Sabino, has to be in WRITING, etc. etc. Sad, because Sabino seemed like a sweet man. Just NO WORD OF HONOR! A sweet talker but an empty vessel. He'd promise to call me several times, but did not even a single time. He'd give me the name and phone number of the delivery guy, but when you call that guy, he knows nothing. I so wanted to believe in him, there's that li'l spark of hope that maybe, he'll come thru this time. I've documented about 20 calls, 7 emails, 4 texts -- written quotes didn't match the verbal quote twice, overcharged my credit card by $118, promise of delivery pushed back every single day for a week and if I allowed myself to be fooled again today, another pushback by another 5 days! And to add salt to injury -- I would only find out about the postponement or no-shows after I called. They didn't even have the courtesy or initiative to call to let me know! What a sorry excuse for a business! So yes, if you wish to be robbed of your time, spike your blood pressure, lose your sanity, grow 5 years older in one week, put your marriage in jeopardy -- go ahead and deal with Albee's. I'm spent. read more

Do NOT use these people.These guys were contracted by our building manager to install a new washer/dryer unit in our apartment. They left a HUGE mess in our home - scuffed floors, tracked in dirt, left trash, paper towels, misc. items that aren't ours all over our kitchen and dining room. Dirt everywhere. When I asked them to clean up their mess, one of the delivery guys unleashed on me - chewing me out saying it's not his responsibility. You know what's not fun when you're a woman at home by yourself? Getting yelled at by two guys you've never met, one who's very aggressive. They left without doing anything to clean up. I am appalled at their behavior - both the mess, and the immense lack of respect. Albee's, you're welcome to contact me with an apology and you can reimburse me for the housekeeper who came yesterday, only to have your guys trash our home. read more

Do not ever do business with this company. They don't even deserve the one star rating I gave them. All they care about is closing the sale and getting paid. Their follow-up on installations is non-existent. They are unprofessional constantly making up stories and lies about fake deliveries and phantom installation time and dates just to get you off the phone. Working with their sale staff in coordinating the installation of an oven with an overhead hood has been a horrendous and frustrating experience. We've so far had 3 install dates that have come and gone without even a phone call explaining why. I've personally had to call them at least a dozen times to try and get a commitment. All I got was the runaround. If I treated my customers this way, I would be out of business. Get your appliances from other stores. They are horrible to deal with and certainly not worth the aggravation you will undoubtedly experience. STAY AWAY!!! Henry read more

Used to offer great products and service was well, but lately they're a disappointment. Their primary role is to sell their products and once its sold they stall on repairs or returns. It's been over a week and they haven't come to repair a fridge that it's called in for repair. I wouldn't recommend anyone to this place. Horrible customer service. Don't bother unless you find a purchase that satisfies you with a final mindset, then never again. Update: place sent someone to repair fridge and couldn't find anything wrong. Requested an exchange with another item and send the wrong item. Worst service for defective pricy products! read more

Talking about monkey business, if your looking for a horrible experience with your home appliances purchases, you are at the right place. I don't understand how companies like Albees are still in business, beware buyer. Don't waste your time and hard earned money with this people, just went and bought a dishwasher from BestBuys/ pacific sales. read more

I would give this place no stars if I could. Do yourself a favor and do not shop here. I went into the store on December 31, 2020 to buy a dishwasher. I was promised delivery by January 11, 2021 by Savino who has a problem with the truth. I called a few days after the promised date and Savino said they would be right over. An hour later the delivery people arrived with an unboxed dishwasher was brought up the path. The delivery guy pulled off a plastic sheet covering on the door of the dishwasher and told me Savino said I would be fine with that dishwasher. The dishwasher they attempted to deliver was not the one I ordered, it had a giant scratch across the door and was in bad shape. I told the guys to take it back and called the store. Savino, who is an admitted LIAR, said he sent that one because I said I needed it right away. I reminded him if I wanted a floor model, any floor model I would have gotten one the day I was in the store. I also wouldn't have paid full price for a floor model. It was obvious that he had never ordered the dishwasher. I was told by the owner, Albert, that he would order the proper model and that the projected delivery was mid February. Well, mid February came and went and still no dishwasher. I had to call them almost every day to find out when I would get the dishwasher. Finally, on March 8, 2021 the dishwasher arrived but now I suspect it was a reboxed model as it didn't have the soap samples nor a manual. I never got a delivery receipt and now I realize something is wrong with the door as unless it is slammed shut it slowly opens. One night I waled through the kitchen with the lights off and took a header over the door injuring my leg and wrists. It took three weeks to get the manual. Again, I had to endure Savino's lies. He initially told me to print the manual from the internet. I told him after all the aggravation he should print the manual. He actually told me a day to come into the store to get it but he hadn't printed it out so I waited to find it online. Then he claimed he couldn't print it. The only way I got him to eventually do it was to threaten to put it back on dispute. He texted me the next day and said it was ready to pick it up. When I got there Lying Savino did not have it ready--he now didn't know what dishwasher I had ordered their bookkeeping system is non existent. I asked him why he told me to come over and then he pulled out the installation instructions from another floor model dishwasher!!!! Two delivery persons and even Albert the owner knows Savino is a liar. Yet they allow him to continue working there. Do not, I repeat, do not buy anything from Albees. The business is run by liars and unethical people. It took 3 months to get a dishwasher that was promised in less than 2 weeks. Savino even cussed at me in Spanish saying F.... your mother. I wonder if he is blackmailing the owner who keeps him on despite him lying to everyone about everything. read more

These guys are liars and cheats. They promise everything and deliver nothing! Verbally say one price then write up a different price on the bill. Promise an item will be in stock and never deliver; kept me waiting weeks while if I ordered online I would have the item by now. Do not waste you time here...liars and cheats! Sabino especially lied about the entire purchase from the day I walked in the store. Glad I finally decided to buy somewhere else! read more

DO NOT BUY ANYTHING FROM THIS STORE. If I could give less than one star I would. I ordered and paid for a Bosch 800 series dishwasher on 9/4/18. Although it was promised to me in less than a week Albee's did not attempt a delivery until 9/24/18 and then they delivered and installed the WRONG BOSCH THAT was $300 less than the one I ordered. I think they believed I would not notice. After several phone calls and an in-person conversation, I was promised the correct machine in 3 days. Meanwhile, I was warned that I couldn't use the machine that was in my house because it needed to go back to them. You would think they would get it right, but then I waited ANOTHER 10 DAYS for them to deliver again AND this time it was also the WRONG MACHINE!!!! The owner continued to pass me off to his salesman Sabino who truly never calls back and doesn't seem to know what he is doing. I have purposely kept this review short because the details would drive the reader out of their minds. I did finally get the correct machine after the third delivery. That is three times I had to wait at home for the delivery. Albert Safaradi, VP Mktg, agreed that this was this was a colossal screw-up on Albee's part and that I deserved some sort of compensation. The owner and owner Soloman and Sabino thought otherwise, so I have received no discount or compensation at all for all of the aggravation and waste of my time. My biggest mistake was going to this store and paying for the product before it was delivered. DO NOT PURCHASE ANYTHING FROM THIS STORE. Leslie M LOS ANGELES read more

This is the most disgusting business I've ever done business (I guess you could call it that) with in my life. The place is run by some old man (fart) that is so consumed with money he's forgotten about a hundred years ago what customer service is all about. I ordered a new ice maker for my bar at home (under the counter built in) and spent about $1,000 dollars. I had to pick up the ice because they couldn't deliver for a week. Next ,the ice maker was installed and never worked quite right. The ice would melt or the machine would make lots of weird noises. After a few days I called the manufacturer and they recommended that I return it to Albee's and exchange it. So I called Albee's and explained what has taken place over the past two weeks. They said they could not return the ice maker because they didn't make enough money on the sale of it and they couldn't afford to exchange it.... I said are you kidding me??? After many loud screaming phone calls and a couple nasty letters they agreed to exchange the ice maker... three weeks later. They said they would bring the replacement to my home on a certain date and of course they no showed... Not once, not twice but three times... I finally got so frustrated that I threw the ice maker in the back of my SUV and drove it to Albee's myself. When I walked in and demanded an explanation as to why they could not deliver the ice maker as promised. The old man just stood there looking stupid and without concern. He they said to his minion load the replacement ice maker into his car... I walked to my car and waited while this broken down delivery man crawled to my car. He couldn't even lift the box so I said move aside and did it my self. Get ready cause now it gets really good... I drove home and was thinking about how happy I was that this nightmare was over and I then imagined Albee's going out of business and what a great day it would be for all the people who wondered into that shit hole. Shortly there after I pulled into my driveway and began to unload the new ice maker. For some reason I decided to open the box in the driveway just to make sure everything was OK. When I opened the box I almost had a complete mental breakdown.... The ice maker in the box was a used, dirty, old and completely trashed ice maker. I went completely berserk and threw the box back in my SUV and drove back to Albee's. What happened next I will leave up to your imagination because it was quite a display of something right out of a Quintin Terentino movie... Needless to say they got their ice maker back and a large lawsuit. I cant wait until the day the shitty business called Albee's completely fails and finally goes out of business. What a waste of space with cheap rip off artists sales people... Shame on you Albee's and that discussing old man owner! read more

This is the WORST business I have ever encountered!!! EVER!!! TEMPTED TO CALL THE BETTER BUSINESS BUREAU!!! Reasons not to buy from ALBEES Appliances: 1. They don't return calls or even pick up their phone half the time when calling about faulty oven. 2. They sell you a broken oven and refuse to stand behind it to fix or replace it, say they don't believe there is a smell. 3. They don't show up to 2 out of 3 scheduled maintenance appointments. 4. The maintenance person won't wait around 10 minutes for the oven to heat up to see what the problem is because they could care less and don't want to fix anything 5. They are rude and condescending!!!!! DO NOT BUY FROM ALBEES APPLIANCES IF YOU WANT A COMPANY TO STAND BEHIND THEIR NEW OVEN!!!!!!!!!!! My apartment manager uses this company for all the new stoves in the complex. You would think they would do a fairly competent job to fix the problem, but NO! They were so annoyed to be bothered! Our stove broke so they provided a new stove for us. This NEW stove burned a terrible odor from day one. We had the gas company come twice to fix it and they said the awful smell is the oven and to have he company fix or replace it. After calling and calling, waiting on hold, no answers my apartment manager set up a time for them to come service the NEW stove and they did not call or show up by once but TWICE!!!!! I also tried calling and no one would answer their phone. The manager, Sabino was so irritated my manager was calling he said he was going to charge $250 for someone to come check out the NEW oven that doesn't work! RIDICULOUS!!!!!! UNETHICAL!!!! They finally sent a oven mechanic (same buddy of his who delivered the oven) who was so bothered he was there he didn't even wait 10 minutes for the oven to heat up to smell the odor. He said this is what you get when you purchase an oven for $500 instead of $600 or $700. He told my manager there's nothing wrong with the oven and to deal with it and stormed out and said it's not their problem. My manager waited for the oven to heat up and smelled the same odor the gas company smelled. IM TEMPTED TO CALL THE BETTER BUSINESS BUREAU on this pathetic excuse for a company! DO NOT BUY ANYTHING FROM ALBEES APPLIANCES!!!! They sell crap that doesn't work and will not stand behind their crap product when it doesn't work. When something is bought new and doesn't work this is unethical business practices!!! They wasted 3 days of mine.. Not showing up twice and not having the decency to wait for the damn oven to heat up to inspect the problem! This company is a joke! If I would have paid for this I would have sued!!!!!! read more

we have probably purchased 10 separate times from them for various appliances. Usually, the the service is fine. However, this last time, it was so utterly reprehensible how they could continue to lie, I just had to let others know. in our last transaction, we asked for and purchased a stainless appliance. they delivered a white appliance. After much wrangling, they replaced it with a dented floor model. I paid for a brand new appliance, not a dented floor model! they promised on over 15 occasions, (I am not kidding) that they were going to deliver a replacement that day, but they never did. The owner clearly does not care about customer service and always just brushes us off. We have spent over 25 hours trying to rectify the situation to no avail after 2 months of wrangling. we made a mistake and paid by check. If you purchase something from them, make sure to pay by credit card!!!!!! read more

This store has been around forever and quite frankly I have on occasion used them for small things over the years, phones, answering machines, toaster ovens, etc. Never a problem. Walked in, looked around, made my choice, paid, left. End of story. This was the first time I actually bought a large appliance there. I purchased a refrigerator there and not only was the experience less than satisfactory, it was downright dismal. Sabino, the apparent manager, took his time with me while I was shopping, showing me all kinds of different brands and alternatives. He was at the time patient and helpful. I took notes and went home to discuss it with my wife. Once I returned with my decision it was like I was in a different store. Suddenly, I was rushed, suddenly Sabino did not have time for me. This makes no sense because he is about to make a sale. But clearly there was a difference in his attitude toward me, the customer. He took my order handed me some paper work and tossed me to the cashier. No common courtesy whatsoever, in fact it seemed like it was a bother to actually do business with me. I paid and scheduled the delivery for which I was charged extra for. The 'delivery man' was in actuality, a hired hand with a falling apart small pickup truck who dropped the fridge off the back of it with a loud thump to announce his arrival. I heard the truck pull up and looked out the window and I kid you not- I witnessed him as he DROPPED the fridge to the street. I went outside and greeted him and signed some paper work. I also at that point in time said I just saw you drop this new fridge! To which he replied, "NO, NO, I didn't." I watched as he THEN attempted to drag and dolly the fridge down 4 steps and through an iron security gate where clearly it was unable to fit. After watching in amazement I finally took measurements and suggested that he remove the doors to the fridge because there was not way it was going to fit otherwise. After 4, yes FOUR phone calls to the store he decided to try it. Low and behold it fit. Yes, thats what happens when you actually take a measurement as I did. He unplugged the old fridge and replaced it with the new one. When he hooked the fridge up it was LOUD. So loud in fact that that there was no way that this could be right. He told me (along with Sabino via phone at a later point in time), that this was 'normal'. After a bit of research, yes indeed it is normal for a first time turned on fridge to be slightly louder. HOWEVER, after 1 week, this fridge is clearly damaged. Back to the delivery professional: After he hooks the new fridge up he begins to dolly and remove the old one. As I am checking out the new fridge in the kitchen I hear what could only be described as an extremely LOUD metal upon metal scraping sound and ran outside to see what was going on! Low and behold, it was the old fridge being forced and drug through too small of an opening!! The fridge was being pulled and literally forced through! I yelled HEY! STOP! YOUR BREAKING THE DOOR! Too late. This man had broken the door knob sending parts flying and bending the knob beyond use. There was also a rather large and deep gash in the old fridge from where he forced it through! Much to my dismay the delivery man paid it no mind and threw the dolly in the back of his truck and took off. I went down to Albees the next day to discuss this fiasco. They gave me the number of the owner, Solomon who couldn't have been less helpful although DID say he would reimburse me for the damages. I called a repairman who had to replace both the knob and the dead bolt combo and give me new keys. I brought the bill down to Albees. Sabino told me, and I kid you not, Sabino told me that it wasn't his responsibility that I had to contact the delivery man! I said I purchased this fridge from you and you sent the delivery man, this is YOUR responsibility and I would like you to reimburse me please. I don't even know who that delivery man was- I didn't hire him! He refused. I asked for another manager. THAT manager told me that I should have had them come out to replace it. I told that genius that the owner AND Sabino both told me to take care of it and they would reimburse me. I called the owner. He said he would have to speak to Sabino and for ME to have Sabino call him. I said YOU call him. Take responsibility for your company and its actions. This goes on and on and on.. and nothing has been resolved as of yet. I sit with the repair bill and the louder than normal fridge. Bottom line? These guys are awful. They provide you with no customer service and couldnt be less helpful or professional. Furthermore, they clearly want a guy with a broken down truck who clearly ISNT a delivery man that they hired to cover their negligence. It really doesn't get any worse than that. I have reported them to the BBB. Do yourselves a favor.. STAY CLEAR OF THIS PLACE Its not worth the one star I gave I gave them. UPDATE: They payed me. read more

BUYER BEWARE!!!!! These guys are dodgy. Salesman Sabino sold me a "new" refrigerator (floor model) with full warranty he said. 6 months in its kaput. Turns out it wasn't new, it was years old and had been used and discontinued. surprise surprise it didn't have warranty. No worries they say. Our guy will fix it. They never did. I wouldn't shop here again read more

Avoid this place like the plague. They are as crooked as they come. I purchased two Carrier A/C window units that were supposedly new-in-box. After a couple hours of use, the units would make a horrible screeching sound whenever the condenser turned on. I took them back to the store, where they plugged them in and ran them for ten minutes. Since the noise only occurs after a couple hours of use, they did not hear the noise, and said there was no problem. It was only after I threatened to leave the units there and open a dispute with my credit card company that they agreed to change the units. That evening, I installed the replacement units, and guess what? Yep, same problem. So, I took video of the A/C unit making the noise and I returned to the store to show them the video. Not only did they not want to watch the video, they told me I had "musician's ears" and that I hear things that regular people cannot. Yep, true story. So, again, after much in-store bickering, they agreed to take the units back and refund my money. So, I returned later that day with the units, where an older guy comes out from the back and tells me that he won't take them back because I didn't have the boxes. I should mention that they kept the boxes the replacement units came in, and the original boxes were long gone because I never anticipated I would experience anything remotely like this, so I threw them out. Finally, the other guy that told me earlier that he would give me my money back comes up and says "Just give him his money, but no more business with him!" Like it was ever a consideration. So, while the older guy is refunding my credit card, he tells me "I sold these for peanuts. I lost a lot of money on you. Nice doing business with you, thank you very much." In closing, I went to Home Depot and bought brand new GE units, more powerful, mind you, at a fraction of the price. And by the way, when I called Carrier and told them the problems I was having with the Albee's units, they told me that hadn't manufactured those units since 2007. So, do yourself a favor and drive on past. Now I have to patch all of the multiple holes in my windows from the multiple installations. read more

Great place to shop. My parents have numerous buildings and always buy their appliances from Albees. They told me about here and I have since been working with them also. David is a great help and very honest. These are the people you want to work with in life. Will always shop here and make reference. Thanks guys. read more

Horrible service, with an attitude to boot. I bought (and paid) a stove from them on 12/20/07, and asked that it be delivered on 12/29 at my new place. It was a floor model, with a pretty substantial dent that, they assured, they could "hammer out" before delivery and installation. On delivery morning, I get a call from the delivery person telling me that the store was closed (they observe the Jewish Shabbat) and the stove could not be delivered, so, if it was ok with me, they could grab a lesser stove from the warehouse and deliver it. Of course I refused. The following morning, Sunday 12/30, I started calling but nobody picked up the phone, so I drove out to the store where I found one of the owners and my stove still in the store on display, dent and all. I explained what had happened, that they had had my money for 10 days now and they should have told me that they could not deliver a floor model on a Saturday. The owner could not care less, did not apologize, and told me that "maybe" they could adjust the schedule and deliver it the following day. When I requested a discount, he offered me $15.00 off, and would not bulge. In fact, he got more upset when I said it was not acceptable to me, and that I wanted a refund. After a bit of back and forth, he accepted to refund my money -- the kicker? He double charged me, and than had t process a double refund. I left and went to Sears, where I got what I wanted. Do yourselves a favor, and avoid this place. I'd take 5 stars away, if I could. read more

Bad news. They sold me a refrigerator they didn't have, lied about it, promised delivery, let me wait at home all day for it, and when it never arrived and I called to inquire, they refused to cancel the sale and return my funds over the phone. SCAM. Stay away! read more

Let me start by saying that I would never have gone to this place on my own because I look at Yelp for everything and the reviews would have kept me away. I cannot convince my landlord to use Yelp though, so when it came to replacing my dishwasher and fridge I was forced to experience Albees myself. The dishwasher was to arrive first, and they gave me an early delivery window 11-1, but it wasn't delivered until 5:00! I eventually called to find out what the hold up was and was given a story about one of their two installers being on jury duty so the one other installer was having to do it all. Now I'm a reasonable person and if they would have called me to tell me and give me an updated delivery window I wouldn't have been stuck at home ALL DAY. When the guy came he was seriously complaining about the heat (it was hot) and all the work he had to do that day. I felt bad for him, and I had originally intended to tip the installer, but after waiting all day I was in no mood to give anyone money. I know it's not the installers fault, but my day was wasted. Now on to the fridge, which was to be delivered a few days later. In preparation for the new fridge (yay) we emptied the old one into our neighbors' fridges and kept the essentials in a cooler (we camp so this was fine with us). We moved the old fridge out to the curb where it was promptly taken by someone who thought they could make use of it. The space for a fridge in my apartment is quite short, and my landlord mis-measured the space so the fridge they brought us was too tall. This was not Albee's fault. I popped over to the store, which is very close by and I was told they didn't have anything that would fit, except ones that were significantly smaller. BUT, they would be getting in a shipment on Monday (it was Friday) and they would delver it first thing Tuesday morning. Ugh! Okay, fine... We'll live out of a cooler for 4 days. I called multiple times Monday to confirm the delivery and what time, but no one ever called me back. I called again on Tuesday to be told that the promised delivery had not come in, but they were expecting it that day and would bring the fridge on Wednesday morning instead. Not a word on Wednesday, despite multiple calls. Eventually he calls me and begs me to forgive him because their order still isn't in and now he's not sure if/when it will come! He says he has other customers who want to light his business on fire and kill him. I assured him I wasn't that violent, but I wanted my landlord to get his money back and he assured me he would refund the money. I talk to the landlord, who gets me a fridge that was delivered from Sears 2 days later... why couldn't we have gone with Sears in the first place? I could have done without 7 days of cooking out of a cooler. read more

I have never written a a Yelp review before, but should have paid attention to those who did! I had used Albee's in the past and was happy because they had odd size and unusual items that I needed for units that I own. This time I had nothing but problems. 1. They promised to install a range top for a tenant on a certain date to replace one that had failed. 2. They never called to say they could not do this! I fact they claimed to have the product when they actually did not have the product. 3 Never returned phone calls. 4. Never communicated with the installer (their workman) about any of the information I had given them. 5. Never acknowledged that they lied to me about availability and the date of the work! My tenant was without a cook top for 1 week and then the tenant had to advance extra payment to the installer even though I had told Albees that more work was required for the installation than standard (the new top required electricity). I dealt with Sabino and complained to his boss, David. They offered nothing in return for the problems they created! I will no longer be shopping at Albees!! read more