All Ritmo offers good value compared to other all-inclusive hotels in Cancun. That said, you should expect to get what you pay for in terms of accommodations, entertainment, and food. The resort has a charming hacienda-style vibe, and with a few minor improvements, it could be notably better. For example, the rooms feature a wet bar, but it's of little use since there's no mini-fridge or cooking area--features that would better complement the extra sink. Also, the in-room coffee makers aren't always functional, which was a letdown for a morning coffee lover like myself. The staff is very hospitable, with the entertainment team and bartenders standing out for their friendliness and energy. However, if you're expecting premium food and beverages, you may be disappointed. Protein options at the buffet are limited, and the overall food quality is average. The best meals are offered at the restaurants that require reservations--those nights were genuinely satisfying. I would suggest the hotel consistently offer more traditional Mexican options like tacos, guacamole, and tortas. Adding these would elevate the dining experience significantly. Lastly, a small investment in the property's appearance would go a long way. Overall, All Ritmo is a good deal for the price, but I wouldn't recommend it to anyone seeking a true 5-star experience. read more

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All Ritmo itself was just ok. The staff were NOT very friendly. We did meet two men who were great. They helped jump start our rental car. The condo we stayed in was renovated and extremely nice. The Airbnb host was responsive and friendly. The All Ritmo rooms we saw were nothing like our condo. This is a old resort away from the main attractions. This resort is located about 25-30 minutes from the hotel zone. read more

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Everything, people treat you like a walking wallet. Food was not that good, they reuse things from last meal.. very boring and also same thing over and over.. you're going to eat chicken legs and drums everyday day and cheap pork meat... also the snacks are burger and hot dogs, not 100% meat... cleaning is bad, they do t give you enough towels and they charge you for extra cleaning fee. We had one of your kids had nose bleeding and we accidentally got the sheets dirty!!?!?! They charged us $70 dólares for that!!!!! Do not recommend at all!!!!! read more

Leaving 1 star is being very generous . Where do I even start . For beginners I just.wrapped up my trip here and I was so glad to . The photos and reviews online were so misleading . The rooms very very outdated with uncomfortable beds and poor conditioned bathrooms where the showers leaked everywhere . The food was boring and was the exact same every single day with No variety . The hotel was constantly losing power for hours at a time and the WiFi here is a joke . The hotel itself is located in a very unappealing and frankly very rundown area of the island . I am so disappointed with this stay . read more

I don't leave reviews very often, so I'm going to do my best to be succinct and clear. I am sorry to say that this is not going to be a very favorable review, but part of the blame does belong to my husband as expectations really do affect perspective. When he said, "This is a really nice place. A 4 Star resort !" I assumed that he mean it was a really nice place. A 4 Star resort. So my expectations were high. I should have done more research. My bad. I would like to start with the positives, because there are a few. This wasn't the worst place I've had to stay in, and I truly want to be realistic in the pictures I paint. Firstly, for the most part the staff was efficient, and professional. There were always staff actively maintaining and cleaning the premises. Most everyone was polite, and made an effort to make us as comfortable as possible. The pool, and next door water park are certainly the highlights for the kids- (I was bored.) In addition to only being a few steps from the Caribbean waters, and white sand beaches. The drinks are all inclusive. Whether it's coffee, tea, sodas, cocktails, wine, or even sparkling wine, all of that is included in the AI price. The quality is middle of the road, and about what you'd expect for a family friendly resort. Ice+flavored corn syrup+alcohol. Just be prepared to tip your bartenders and waiters. We were happy to as we felt we received fair service. The food was not bad. It wasn't good either. It was your standard buffet fair. If you like ballpark quality nachos, spaghetti, and rice on a daily basis then this is your place. It definitely caters to children and families of small children. For a traveling family it is a huge relief to know that your children are enjoying themselves, so I was happy to see them happy. Also, none of us experienced any food sickness, or food poisoning. I must admit that was one of my concerns. Turns out it was unfounded. Here is where my gripes come in: this is definitely an older resort. The wear and tear is apparent, and while the staff does work hard to keep it clean and orderly, the age of the place is definitely showing. The rooms are tiled, and the doors are thin. Sound carries, especially on the weekends. You cannot avoid the noise of partiers as they revel up and down the open air hallways outside your door till all hours of the night. Calling the front office staff to request that quiet be observed after 10:00 p.m. did us little good. The children complained mostly in the evenings about how loud it was and how tired they were. The beds were fairly comfortable, but on the hard side, and the shower worked properly, although in need of an update. If it wasn't for the fact that it was so loud I would say that it was a comfortable place to sleep, but to spend as little time in your room as possible. If you're at the pool, then you're probably happy enough. I just never looked forward to going back to my room at the end of the day. The concierge, and excursion planning office was a bit of a nuisance. We felt stalked for a few days as we would walk down through the lobby. They were constantly trying to sell us on some excursion that included us attending an hour and a half long seminar on exciting opportunities to invest in. After the third time that I refused they finally left us alone. We ended up independently planning our own excursions without the assistance of their services. I understand that they are trying to generate business, but this experience was all together very unpleasant. There seems to be a lot of disorganization and miscommunication around event planning. We would frequently be given inconsistent information about meals, and events being held on the premises. But I think this is easily remedied with better communication throughout staff. It was just a little frustrating for us to find out the correct information last minute. We stayed for eight nights, which felt rather excessive. I'd say 3 to 5 nights is doable. Just be sure you are realistic about your expectations. If your children are able to sleep, I think they will enjoy themselves. I would not recommend this place for a couple without children who expects quality food and beverages, and luxurious rooming conditions. There is nothing luxurious about this place. Clean? Yes. Family friendly? Yes. Quality? I am sorry, but that's a no. read more

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Let me get things right. Our family had a decent experience here but we were actually very lucky to find this place. Our Airbnb down the street was a hot mess (dirty and full of pest) so we had to leave the next day we got there, we stumble into this resort and they accommodated 5 of us plus a baby for a 7 days stay. This was the only affordable place we were able to find. Everything else would have been double of price. So for what we payed we had a good experience. Few things could be better and I think I does not requiere a lot. Let's start. Check in was nice quick and easy, all inclusive bracelets for all the adults, Martin the manager was very nice and helpful. The buffet is nice and had plenty of options but of course with these many days it got a little old at the end, specially the desserts. But food was good overall. Cancun is very hot and humid so there are little places where you can get away, the restaurant could have put the AC a little cooler, it seemed like everyone was sweeting including the servers. With the servers it needs a lot of work, just in general it was not the nicest treatment, just few of them were very nice and work with good treatment regarles of tips or not. In general needs work. Our room was good and the ac worked in two of the 3 rooms but they leaked a lot and it took a while for them to fix the issue. Same with the crib we asked for, they gave us one with holes and took them 2 days to change it. Pillows were a mess, it is always hard to find good pillows I guess. To be fair. The place is nice overall, right on the beach and very private beach and ocean, no one but the guest will use it. The aqua park is amazing for all ages. And they have plenty of activities for everyone during the day and night. I recommend it if you really are on a budget! read more

All Ritmo - Resorts Near Me - Cancún, ROO

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I forgot my license after buying a day pass. I can back to retrieve it after 2 days and they wanted to charge me for 2 more days.

I don't even know where to begin so let me try to go step by step Beach: VERY WELL MAINTAINED. The rooms in the main building are Steps from the beach. Staff rake up the seaweed and keep the beach clean throughout the day. Private Pool: Perfect for families with children. Safe. Lifeguard was on duty all day. Water activities like pool soccer, basketball and surfing were offered by staff during the day. Also poolside trivia etc. Bar stayed open and active until 10 or 11 pm Rooms were comfortable. I did not have any issues. Air conditioner worked, The hot water worked. TV worked (after I figured out how to change the audio to english lol) I am a vegan so I was very nervous about food ... and again they came thru. One dining hall. Options for everyone. Very friendly service. Clean etc Waterpark: Very good for kids. Safe clean and a lifeguard is on duty too. It is as described, pics and all. The bar is open over there too. ONE DOWNSIDE When booking you would not know that this property is HUGE. I stayed in a suite on the "main side" with the dining hall; across the street has the standard rooms, waterpark, small pool and basketball court. I HIGHLY recommend this resort for families especially with children!! read more

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We travel often & have an understanding that we are in Mexico, but this place was HORRIBLE We were here 7 days/ 4 suites/ 13 people and we are RCI members & time share owners. Everything was paid in 6 months advance. First of all- the one place you can eat is the buffet due to covid, unless you have a reservation for their one restaurant "Osters" so we made a reservation 3 times, all 3 times the restaurant was closed. We started to joke the restaurant didn't exist. The food at the BUFFET is bland, basic & service is inconsistent. I hated the food. I lived off the oatmeal (which was good) We primarily booked this resort for the WATERPARK It's across the street far from the main pool. The MAIN POOL very small, run down. The one time the KIDS CLUB was open they played an inappropriate Halloween movie "the witches" I'm all about Halloween and let my kids watch more than most- but this was so scary we left with all 6 kids crying. The LAUNDRY service is a joke. The excursion salesman was hassling me and I had to ask him to get out of my face. The BEACH is pretty but not for swimming it's only 2 feet deep. It's far from everything WIFI doesn't work at all Even on the last day we waited 45 minutes for our provided transportation, they eventually had to order us a taxi because once again, that was non existent. Oh and to top it all off, they are trying to charge us for extra days when everything was paid in advance! We have to dispute with our credit card company! read more

All Ritmo - Scared kids from the inappropriate movie at the kids club! - Resorts Near Me - Cancún, ROO

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This place is truly awful. Mexican Motel-style place only there natives stay with their families. I seriously did not see one American tourist other than myself. 1. Rooms are dirty: sheets have stains all over them, mattresses filthy, surfaces with sticky stuff. 2. Everything they want extra money. $2/night to use the safe, extra money for WiFi, everything. 3. In general the building is in bad shape and falling apart. Gym equipment rusted and broken, masonry crumbling, doors don't lock well and are old archaic style with keys and not fab cards. 4. It's isolated. There's run-down native neighborhood shacks all around, with no street lighting, stores, or really much to make you feel like you're in a safe area. If you have experienced real Mexico, you know what I'm talking about. This is nowhere near a "Resort" by normal standards. The food is awful and I got sick from it from just one night. I had the nachos with cheese and taco meat they offer as a "snack." A public grade school cafeteria would win on competition with the food here. After one night, I am booked first thing out of there in the morning. I don't care if they won't refund me or return my money; its really that bad. Couldn't sleep because I was just so uncomfortable with how bad the place is, and I've been in camping/rock climbing lodges in Mexico that weren't this bad. Haven't yet experienced the scary situation of corruption the other reviewer posted, but I don't doubt it for one second. For the same money, you could stay in a much MUCH nicer place. I recommend to stay in the stretch of beach known as Zona Hoteleria, and you will experience nice, white sand beaches, and be able to travel easily up and down the road to bars, restaurants, the ferry launch, or Coco Bongo with the R-1 or R-2 bus for only 12 pesos a ride. At All Ritmo, getting anywhere will cost you a $25 cab ride, plus you'll have to wait on the taxi. (Uber in Cancun does not exist and is outlawed due to much of the local population being drivers and unionizing, and they are the ones voting for the politicians.) At least I can say it's an experience; but I hope my fellow Yelpers heed the warning. I was an idiot and didn't do my research. read more

the worst resort i have ever booked in my life, the manager is always missing never there to resolve any issues, think twice before booking in this place, let me tell you my HEADACHES instead of a great vacation i was suppose to have with my family, the hotel room the beds were like wood and the pillows like cement, the toilets were clogged and the tubs as well when you shower you had so many inches in there it was gross, they are so cheap with the water bottles there was 5 of us in the room and would only give us 2 and once you drank those you had to walk to the lobby to fill them up with imaginary water dispenser that never had water and would never replace, the electricity went out on us for a couple of hours, the ammenities did not exist NO golf ,NO yayak, NO bikes, waterpark was closed 2 of the 3 days of our stay, the food was nasty always the samething, the last day there we woke up in a lake the air conditioning was leaking all night and was already going to halllway, the manager there Elias Valderrano hes a crook hes good for nothing and i hope one day soon he will get FIRED, their customer service is good for nothing, the photographer they have there be careful with him he ran off with $80 worth of pictures i betcha he pocket my money and gave me pictures that you can only see on the phone and are not able to print, I swear it was a nitemare everywhere you walk. Al Ritmo Cancun its nothing to how it claims to be, everything listed for fun its NEVER available. I threw $ 2,018.00 down the drain so much money they charge and you do not go into a clean room the house keeping is horrible if you need towels bring some from your house because they do not replace your towels you have to be chasing them its disguisting i think i called front desk 20 times so just imagine. DONT DO IT you are being WARNED stay away from AL RITMO CANCUN its totally TRASH. read more

My family and I made reservations for 7days, based on the pictures we saw on All Ritmos website. The pictures DID NOT do it Justice. The pictures were old pics. When we arrived, we checked in and it went downhill from there. The bell hop pulled our luggage up what looked like a handicapped ramp to the lobby area. After check-in, he then pulled our luggage up a fight of stairs to our room, because they did not have an elevator. We were given one room key that was attached to some kind of string. When we got to the room, we decided to go and get something to eat, that was a bust because there was nothing open after 3pm. So we had to eat in their pool "side snack bar" area. The food was disgusting. They had cold French fries, with some kind of melted cheese, pre made hamburger patties that were sitting in a pan of water waiting to be reheated and served, My family and I decided to walk around the property to take in the beautiful sights we saw on their website. Again that was a bust. The water park looked ran down and closed. The rest of the premises was VERY old, and looked NOTHING like the pictures on their website. We then decided to take nap before the entertainment. We went back to our "Junior Suite," which consisted of a kitchenette with (no microwave, no table or chairs, no dishes) but it did have a sink?? The bath tub was VERY old with loose pipes and did not look inviting, the room was of very low quality for a resort. That little time my family and I spent in the room and on the premises, made us want to leave so bad that we woke up at 3am the next morning looking for an Adult Only All Inclusive Resort. We happened to find a room at the Hilton Playa De Carmen down the road 60 minutes. That was the best thing we could have ever done. We were able to ENJOY the rest of our vacation. One good thing did come out of all of this. All RIPOFF only charge us for 1 day plus all of the applicable taxes. read more

On my last day, I was approached and yelled at by guest services rep- Lucero because she thought i had given a paying guest free coffee because I paid for the all-inclusive stay and the family didn't. This was my last hour, I'm eating my omelet and she came over and started screaming at me saying ' these people need to pay for their food'. i was in aww because the couple came over to say hi with COFFEE IN HAND! She kept cutting us off when we tried explaining and started accusing us of lying. The family was trying to tell her that a staff member told her that the coffee was complimentary, to which she responded she wanted to know who so she could have the person fired! I have NEVER FELT SO EMBARRASED. She even went as far as to say she was going to call the cops on me. i asked to speak to a manager to which she stated she was the manager. When i was finally able to explain to the manager, he apologized on her behalf. This was no way to treat a paying guest. I guess this was because WE WERETHE ONLY BLACK FAMILY staying at the resort. Overall, staff was friendly and welcoming. Armando, Raul, Lucy, Guadeloupe, Arturo and Lorena was amazing the whole 6 days my family and I stayed at the resort. She needs to be trained on how to handle situations better. I would never recommend anyone to stay here based off my last hour. read more

Having Visited Cancun Several times I had the pleasure of meeting the best Bartender around. Here in the swimming pool bar at the All Ritmo Hotel. "Pedro Rocks" made the trip with my group all the better. I have never had drinks so flavorful. I'll be back... All the staff I encountered were not just friendly but willing to go the extra mile in making my stay the best they possibly could. Including Christian and Alex in the Cafeteria. Awesome Job Guys. read more

All Ritmo - Resorts Near Me - Cancún, ROO

I have a bit to say. First, I am upset because I paid for our trip in late May with my card cash and didn't remember to bring that card but offered to put another one down if charges were to occur. They made me pay again during check in because I did not have my card and couldn't stay if we didn't (this is in late July) This is now Oct and after countless emails, I have not got a refund of 1,725.25!!! no response from their team. second, there is a staff there that will greet you and act like they are there to check you in but it's for a tour for timeshares! We were offered a tour to another hotel for prizes and coupons and we took it because we were now 1,725 short of our spending money. It was a scam, they got mad because we did not get the timeshare and were asking for 13k, and changed their attitude with us. They sent us back to our hotel with none of the goods they promised, and the staff of all ritmo at least tried helping us to get whatever they had on hand. It was a whole day lost. Third, The rooms do not look like what they are selling on the website! it was so bad ( another person put up the pictures) The beds were so hard and the pillows weren't any better. Forth, the breakfast was great but some dinner nights were not good at all because they had themes such as American and Chinese and it wasn't good. There was only one night where the dinner was so good and that was when they actually cooked Mexican food. Nevertheless, I also got yelled at by the lifeguard for trying to use the water stuff they had and because he said it was closed he yelled at me to put it back but it was heavy and I couldn't. I finally yelled back and said " Can't you see I am a woman, I don't have that strength" I walked away but then he later got mad at my teen for playing bball too rough with my husband and he took that ball away from me. Furthermore, The waterpark is unsafe with rust and the steps wobble. My heart dropped when my nine-year-old went down the slide and it shot him straight up and looked like he was going to fly off. It dropped him in the air and he hurt his head really bad. Overall, they will never get my business again and I hope that they give me my refund. I would like to add tho, that my housekeeping was great. She helped me a lot with getting the room organized with our stuff that my boys just put in a spot. And, there was a waiter there that was just all smiles and friendly that talked to us the whole trip. read more

There's a tl;dr at the end if you don't want to see all my complaints about this. Don't get looped in with the "all inclusive deal" here; it's a total rip off and so not worth the price. All Ritmo does not match up with the pictures online. The beach front area is filled with seaweed and the water is dirty from all of the boats docked at the pier right next to the hotel. I'm a San Diego girl, so I know my good beaches and my bad beaches, and this was a bad beach.The pool is poorly designed with these 3 sectioned areas comnected to the main pool that are "spas," but in reality it's tepid pool water with jets that either don't work or splash water in your face. The water park, which is on the other side of the street, may seem appealing for your children, but, again, the water does not seem properly treated and the structures need better maintenance. If I had kids, I would worry about my children's health and safety on that contraption. As for the service, it can be hit or miss. Some of the servers are so polite and bring a smile to your face; however, some of them are straight up rude. Let me lay this out for you; like most normal hotels, check out is at 12 PM and check in is at 3 PM. So they don't assign rooms until you check in We came before our check in time, and they asked if we wanted to upgrade our rooms to ocean view rooms for $25 more per night, where we rejected the offer at the time. We came back later to check in and they tell us that they can't put our rooms together, okay fine. We asked if we could get ocean view rooms together and they tell us it's $30 more per night; in the end, we settled for a complementary suite. This wasn't a huge deal, but it was kind of annoying that these people are so inconsistent with what they tell us. My last complaint/tip about this trip is DON'T DRIVE ON YOUR OWN. We rented a car from Hertz, which btw they will definitely try to sell you something after you rent your car, like discounted tours or other resorts in exchange for you listening to a 90 minutes sales presentation for a resort membership at one of the high end resorts like Secrets. But anyways, driving around Mexico as a foreigner SUCKS. Roads are terrible, drivers are rude, and police target forgeiners. This isn't my first time in Mexico, actually my dad lives in Mexico for work, so I can testify that the police will target forgeiners driving in Mexico in order to get bribes from them. We're an Asian American family and we've been stopped twice despite driving next to or behind other native drivers. It's very corrupt and infuriating that these criminals take advantage of tourists in their country. America isn't the only place that suffers from racism. So save yourself the grief, anger, and stress and treat yourself to a better vacation in a nicer area than here. Tl;dr this resort sucks and the "all inclusive deal" is paying more for a lower quality. Save yourself from a below par vacation and go to a proper Cancun resort. read more

If I could give zero stars I would. We booked this room through air BnB with Julio when we go to check in you have to pay again to get wrist bands so they know you're apart of the "resort". We get to the room drop our bags and head out to explore. There's a water park for kids and before I can even dip a toe in the lifeguards screamed at me to come back and buy ANOTHER wrist band. Keep in mind we've already paid $500 for a what seemed like less than 1star "resort". After coming back after a long day excited to lay down and watch TV, we were welcomed to a screen with green lines and 3 stations. Not a biggie we have our phones. We layed down and imagine the beds being back in the war times no cushion just metal weaves. The most uncomfortable night I've ever experienced. I ended up using a duvet and folded it up to make a nice palette and finally got to sleep. Woke up ready to shower and head out. Was greeted by ants crawling all over and brown liquid coming from the sink and then dust. I called the host to see if he can turn the water on and he said to text him and hung up. We ended up having to search for a maintenance man to see if he could help. It was very warm throughout the night otherwise we would have just skipped the shower. There was no water and am embarrassed to say I drank the sink water the day before it turned brown. The maintenance told my husband that the water is not safe to drink and was surprised they left us with no water. There were holes in the wall, they were dirty and I'm very surprised this place is still open. I don't like to post bad reviews unless I feel it's very necessary. I am not kidding do not waist your money here. Is worth maybe $40 a night not $350. Worst place ever do not even know how they still have enough business to stay open. read more

I would not recommend staying here. It looks nice in the pictures but, the beds were hard, the sheets were stained, the shower water came out brown, and the food wasn't great. The only good thing I can say is that the staff was very friendly. I definitely won't be going back read more

All Ritmo - Resorts Near Me - Cancún, ROO

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All Ritmo was a wonderful place to stay at for our family vacation. The entire staff was amazing! Alejandro, Juan, Hugo, Angel, Gerry, and Armando were very accommodating with our bags, drinks, food, and directions. Elena did a wonderful job on my massage on the beach. The entertainment staff, Camila, Manu, and Pepe Boy kept the fun at the pool going all day, the water sports readily available, yoga and water Aerobics challenging, and the night shows spectacular! Although the facility is outdated the food was great, the staff amazing, the entertainment wonderful, and the beach was very clean and amazing! I would highly recommend this resort! read more

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If I could give it no stars I would! This place is a joke I'm currently staying here and the staff is very rude even if you tip them! We wanted to go out for the night and the hotel people called cabs only for us to find out that they close all places at 11 after we paid for cabs because they don't offer shuttles from their hotel. The hotel could of informed us of the situation but instead they only thought about "their cut". I'm a first timer to staying at an all inclusive hotel but this is not it! The room was horrible. People here were horrible! To top it off they ask for you to recycle towels so they can save water and soap! Who asks that for the price I paid I would expect clean linens for my stay. I don't ever write reviews but please please don't spend a dime at this place it's really not worth it. My room is disgusting and my families as well. The beds are hard as rock, and we only get three channels on our tv when supposedly they offer more! read more

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Everyone is super friendly and always eager to make sure you are happy as a guest. Beautiful location and the view is breathtaking. Lots of outdoor activities. Kid friendly read more

All Ritmo - VIP area - Resorts Near Me - Cancún, ROO

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As a member of LHVC we found the information a bit vague and wanted to share our views and experience. We are frequent travelers, with a lot of travel experience in Mexico and usually find the positives. The resort is simple, a bit dated, but sufficient for most travelers. The rooms are large, but do not offer much else. Thus, if you want posh or a VIP experience, this is not the place for you. The food was not good. The water park was fine for smaller children, but would bore most teens. There is one other pool. It is old. The entertainment was also pedestrian at best. The service was good and most were attentive. The security officers were absolutely jerks, though, and ruined my experience with unnecessarily rude, brief interaction. While we will not be back, we wanted to provide our experience. read more

HELD HOSTAGE We found a great all inclusive in Mexico that looked great in photos. We loved that it also had a water park across the street for even more family fun. When we arrived here we realized that were located away from the hotel district on a very scary stretch of beach. In fact, it was so far away that our taxi driver had to go through the center of town where we witnessed giant machine guns mounted on top of pickup trucks & jeeps. This is not the way to start out a family vacation. I want to jump to the end of our trip because it was simply terrible. We had purchased our trip on line and prepaid for the whole trip with a popular booking website. I even showed our completely paid voucher upon checkin, which they took a copy off. When I went to check out they handed me a posted note for $375.00 and said I owed that amount or I couldn't leave. I laughed and said, "What is the amount for?" They couldn't even tell me. They just kept saying I couldn't leave until I paid the amount. I've traveled the world and nobody hands me a post it note bill with no description on it. I wasn't falling for this scam and you messed with the wrong American. I was at the counter and I was in a standoff. They had the advantage cause they weren't going to let me leave and they knew I had a flight to catch. I stood at the counter fighting for a long time and they couldn't even explain to me what the charges were for. I had a real problem with that. Meanwhile my taxi was waiting for me at the front door. So I decided to make a move. I grabbed my bags and my family and we headed to the front door. As we approached the door two tiny guys (suppose to be the hotel security) stepped in front of my family. One guy went to grab my family. I dropped my bags and puffed up my chest and said, "Don't you ever touch my family and he backed down really fast." I picked up the bags and they both stood in front if the door. I said, "You better get out of my way!" They looked at me and I walked right past them. On a side note this is hotel security and they couldn't even stop me. How are they going to protect anyone staying here from the scary people outside the hotel. We loaded up our taxi and sat in our black SUV. Our driver informed me that the security guards weren't going to let him leave. I suggested we go all action hero and drive through the gate. He didn't. We then sat in our vehicle and a guy in a suit came out and whispered to the security guard. They waved at our driver and the gate opened. What? No apology from the guy in the suit. Honestly what kind of scam were they running here at the hotel. Talk about having a traumatic experience just trying to checkout of a hotel. I asked our driver if he had ever seen that and he informed me that it happens a lot at hotels. He did tell me that I am the first person he saw where the hotel actually let me go. I had to smile and enjoy the victory. I stood up to these liars and cheats and actually won. How dare them hold my family hostage and trying to extort money from us. It wasn't right and was down right criminal. I wrote the hotel management and they never responded to me. They truly did not care. I just hope others read this and understand what they are walking into. If that wasn't enough to scare you I've got more. The water park is not maintained well. The seams of the slides will slice your body like a knife. I never saw so much blood at a water park. In fact, I decided to not ride on the slides after seeing all the injuries and blood in the water. On weekends they let the locals in and it can get a little rough. As a hotel guest that is wrong to be scared at your hotel. The food is the same every day. There is no variety and it is terrible. The buffet room is not very large. If you arrive for breakfast at 9am then you'll be waiting in a long line and fighting for the last pieces of food. The bar does not have premium alcohol. In fact, the selection was simply horrible. The beach does not exist and everyone crams on this wooded deck that is falling apart. I had to wear my flip flops always so I didn't get a giant splinter in my foot. The pool is also really sad too. This is not a great place. I am so sorry we ever went here. Going on vacation should be relaxing and not stressful. I truly needed a vacation, after staying here. Be warned that this place is an adventure but not in a good way. read more

We switched hotels and after having some time to cool down I'm not as upset, but I want people to know not to stay here. Firstly, they double charged me for my reservation, and denied that they did even after I showed them the 2 charges. My bank won't refund it so I have to make a fraud claim. Secondly, this place is NOT a resort. The rooms are so disappointing. The beds are extremely uncomfortable, they didn't even give us real pillows. There was a stench of urine the entire time we stayed in the room. Everything in the room is outdated. Honestly, they might as well not even offer complimentary food because it's basically inedible. The kids waterpark looks like they have NEVER changed the water, it is yellow and the equipment is rusty. Please, spend a little extra money and go elsewhere. This is by far the worst hotel I've ever stayed at and it nearly ruined our vacation. Even though we didn't get a refund, we went somewhere else instead. Lastly, don't be fooled by the nice lobby, look at your room before staying. read more

To be honest, this place doesn't even deserve one star. Me and my family were really excited to go to cancún and get to this really cool resort we found online. Till we actually got there, it was in the middle of nowhere.. All the hotels and tourist area was far from the resort. The moment we opened the door all you could feel was that horrible heat inside. We went inside the "restaurant / kitchen" and it was like an oven! AND DID MENTION THATS WHERE EVERYONE HAS BREAKFEAST & DINNER. Also, the people that got rooms across the street had to walk all the way across the street just to eat! And when it was time to eat, there were flies everywhere. The place was also very unorganized. Also, the bartender was very rude and sour. And the drinks were disgusting! Piña colada with rum tasted more like water. The bar tender didn't even know what a margarita was!!!! What?! And on top of everything, the food was gross!!! Nothing good about this place. I'm sorry but please if you are looking for a place to stay in cancun do not go here!! Not recommended unless you want nasty food, bad service, and flies on your food. Oh yeah did I mention there was a possum running around during one of the shows/dinner. Yes.. True. Please please, it is better to spend a little more on a nice hotel or find somewhere else then this piece of poop. Very unpleasant. read more

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BUYERS BEWARE! I ignored the bad reviews before our stay but I hope you don't. We recently stayed at this resort with our kids and the first minute we stepped foot in this place it was terrible. We had two room and the AC was malfunctioning and dripped all over the bed. When we told them about it, they "fixed" it but left the bed and mattress soaking wet. The safe didn't work and they sent someone to "fix" it and he did something, it still didn't work and he said nothing of it. The food was Horrible! Fried fish heads was part of the menu. No need to continue. We immediately decided to go to another hotel but keep our room for the water park access. When we tried to leave the manager Arlen Diaz proceeded to tell us that if we leave we CAN'T come back. She said this in front of our children. As they began to cry, she then changes her tone. This place should be avoided at all costs. They get one star for the water park. That was the only good thing about this place. read more

First and foremost, the people working at the resort are very nice and the service was excellent. The food was better than average. We stayed at All Ritmo June 12-18, 2016. The place is very outdated and there is no elevator at this four story hotel. We stayed in a junior suite on the fourth floor, which is a small room with an upstairs area where the rock hard bed is located. The problem is the bathroom is on the bottom floor and getting up in the middle of the night to use the bathroom is not only a hassle, its dangerous. The hotel staff were very friendly and helpfull. The food was great and always available. The hotel is located in the older side of town, away from the hotel strip. It is about a 15 minute drive through some of the "real" neighborhoods of Cancun. The place is geared for children and families because of the "water park" (bare bones) and daily activites for the kids. I would not stay at this place again due to the location alone. The fact we had to walk up four flights of stairs solidified our decision. A very good middle of the line hotel. read more

I would agree with the last 2 reviewers ( funny we were there almost at the same time ). The staff is very polite , the food is good. Not great. The hotel is geared highly for children . They have a kids clubs with activities all day. We too had a towel problem . In the room and out by the pool. I would suggest to update the rooms a bit . The floor is very slippery ( almost dangerous ) I would probably return only because of the water park ; I really enjoyed the snack bar area vs the main pool area . read more

This is by far one of the nastiest resort I have ever stayed at. I had problems from the time I checked in until the time I checked out. The staff was rude the food was disgusting. The pool area had rust everywhere. I had a Junior suite oceanview the water was so nasty and it was this horrible Smell coming from the beach as they was attempting to clean the sea weed. My room was so nasty I didn't won't to take my shoes off in my room. The bathroom omg I have NO WORDS for how Nasty it was my shower I can't even type this without getting upset. Please don't book here RUN read more

This places food is mediocre, the only things me and my family liked about it was the water park, but it got boring after a few hours I can't imagine staying here for over 4 days read more

My daughter fell in love with this place, this is all she talks about. She loved the entertainers especially the cupid. We will see you next year. read more

I'm writing this review from the lobby on the last day of my 7 day stay. I have mixed feelings about this place... the food was great and the restaurant staff was awesome ( friendly, attentive and English speaking). The bar staff was nice and it was easy to great drinks from and the pool was nice. The bad part was they didn't have pool towels the first day we were there. We tried twice over two hours but both times no towels. We had the same problem in our room. We had a large group or 7 staying in a 2 bedroom, we asked for extra towels but they said the didin't have any available. The next day we finally got enough towels but on the 4 day we had a long day out on the town, we arrived at our room around 10:30 pm only to find no towels in the room! The maid removed them all and did not replace them. We had to go ask the front desk for towels at 10:30 at night! On the second day we were there, the front desk staff told us we could do a free day trip to their other hotel in downtown Cancun, we were taken on a 20 minute drive only to learn this was a timeshare sales pitch. When we told them we didn't want to listen to their two hour sales pitch, they put us back in the van and drove us back to our hotel. Two hours of our time wasted. We also tried to rent a car through the front desk staff and that also didn't go over very well... Another two hours wasted. Over all I would not come back to this hotel nor would I recommend it to a friend. read more

My friends and I had a great time. The food was good, service was excellent, and the rooms were nice and clean. This is a great place for children, so it wasn't always as quiet as I'd hoped it would be. They really make an effort to help the guests have fun and I really appreciated that. I would definitely come again. read more