Went to Allen's auto today because back in 23. I had some work done along with purchasing a battery. Long story short the battery was bad and no longer holding a charge. Allen's auto was able to look up my info and take care of me same day And made it quick and easy. Really appreciate Justin's help today and like where this business is going, especially under new ownership. I would recommend this shop to others. read more

Brought my vehicle in for an inspection and problems with how my car is running. Paid $150 for an inspection and decided to take my services elsewhere due to other reasons. Picked up my vehicle to find an entire tarp somehow jammed around my axle, bearings & more. I truly don't understand what I paid $150 for an ENTIRE inspection and this was missed? If I could give 0 stars I would. If you're thinking of taking your car to Allen's I highly recommend thinking of somewhere else. read more

Allen's Auto Service - Auto Repair Near Me - Surprise, Arizona

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My car was broken and they fixed it in a week and the pricing was not expensive the work they did was also amazing everyone there was nice and knew what they where doing I will be coming back if something is wrong with my car read more

Always take my Benz here and they do factory service levels at reasonable prices. A part broke during servicing....manager immediately showed me what happened and ordered new parts. Called me 3 days later to have me come in for parts install @ no cost Honest straight up services read more

Allen's Auto Service - Auto Repair Near Me - Surprise, Arizona

Going on 4 weeks now of trying to contact the owner to receive my refund as promised ,if Allens Auto was unable to resolve the ongoing issue that lead to me being unable to make it home on 3 separate occasions and having to be towed back to their shop and still no response from Allen. read more

We flew into town for a medical emergency and ended up moving my aunt up to live in California. We didn't realize her car needed so much work. Allen gave us great service, a honest estimate and delivered the car so we could get on the road! Thank you! read more

This shop was a genuine amazing find. I brought my son's Audi here for some specific issues and learned that in my neighborhood I have actual credible, reliable, and capable mechanics. Simply put, I am bringing all of my vehicles here now because this place is the best. From being easy to schedule with, to listening to the issues we were having, and to diagnosing the issue, the entire process they kept us fully advised. There was no sense that they were suggesting anything that did not need attention, and most importantly, they explained what was going on. Repairs were expertly performed, and I get the sense also that they take pride in their work. read more

I waited 67 minutes to get emissions done on my Dodge truck, only to find that my OBD2 connector was in need of repair?? I was advised "if" I could get it fixed today (250.00-500.00) I could come back to the front of the line, but knew he was as doubtful as I was. I googled auto shops near me and saw Allen's reviews... I stopped in and after 5 minutes I was told that it was just loose. I asked how long it would take to fix and he said, "you are good to go." No, you'll need to bring it in and have me look more closely. No, I can get you in today but it will cost you... he just fixed it! If I ever need anything done on my truck, it will be at Allen's... honest and trustworthy proven! read more

I know the owner personally from working at a previous shop, and I will follow this man anywhere. He is kind, honest, and will treat you like he is your only customer. You can't ask for more than that. He isn't there to rip you off - just to get your vehicle fixed and running! He keeps the old parts and shows you what they look like to make you feel even more comfortable about your repairs. Not only do I take my personal vehicles there, but the business I work for takes the vehicles there as well. Never been happier with an auto mechanic than I have been with Allens Save yourself a headache - take your vehicle there! read more

Scam artist is right. ..they post a sign advertising an 18.99 oil change plus tax .. to get you in the door.. And then they charge you 10.00 labor and 5.00 to get rid of the oil...I wouldn't give them a chance to rip me off an further.. read more

I am updating my experience with Allen's. After seeing my Yelp review of my poor experience, the owner contacted me and offered to return my fee for the inspection. He was very apologetic and said he had been away on vacation when my visit occurred. He also offered me a free oil change. I declined the oil change because I still have no confidence in their mechanic, who was very rude and trying to scam me into a very expensive repair that didn't need. I will not be removing my previous review for this reason. It is important that people know when a mechanic is quoting unnecessary work to consumers. Regardless, the owner Allen was a pleasure to deal with in resolving my complaint. I will not be taking my car here for service since I think the mechanic is trying to scam people for more expensive work. Maybe if Allen would have looked at my car in the first place, I would have been a customer for life. Or maybe he needs new mechanics. I am happy with Allen's prompt attention to my complaint. read more

Allen is very honest and friendly. He has worked on many of our company vehicles. I highly recommended Allen's shop. read more

Allen's Auto Service - Auto Repair Near Me - Surprise, Arizona

Well first of all I took my truck in to fix the A/C which cost me about $800. I probably drove the truck about 6000 miles before it started going out again, and I brought it back in they said it was still under warranty and they got it going again. Drove it around for less than a week and less than100 miles before going out again. Then brought it back in then they said it was something different and it would cost another $1100. They said it would take 2 days. 2 days later I called to check on it they told me they have not even started it. I use they truck for work so after not being able to work for 2 days and losing money there they wanted to keep it another 2 days. Needless to say I picked up the truck still have no A/C. I do not recommend using this establishment. read more

Allen's Auto repair has to be one of the most honest automotive repair facility I've had the pleasure of doing business with. Thomas is precise and very knowledgeable. He could have easily charged me more money for my simple fix, but he didn't. They care about their customers! read more

I went here for maintenance on my car. They were very professional and friendly. They didnt tell me things needed fixed if they didnt. I really appreciate their willingness to get me in at the last minute also. Both guys were great. Will definitely be scheduling more services with them!! read more

Excellent work. A bit pricey, but honest. Showed me the damaged parts from another 'shop' in SCW... Conner works with you and Raymond did a gr8 job WELL DONE! HONEST! read more

Took our older BMW Z3 in for some repair work. Was informed it was going to take longer than we had planned. They drove us over to a mall and picked us up when done. They even called the dealership to see what service had been previously done! Have never had a repair shop do that for me! And, it saved having to do another diagnostic check (about $100). Very informative, extremely great customer service and care. Also saved us about $300 from other estimates and they offered us a 10% discount for military vet -- same discount for senior citizens! Other shops we contacted could not even do the repairs necessary. Highest recommendation!!!. read more

An exceptional shop! Very accommodating to the point of offering me a loaner car without me even asking, and it was a small job. He just gave me the loaner key, no questions asked. I was shocked as this was a first! Also very fare with the rates and didnt push any unnecessary service. The owner Allen greeted me as I walked up and looked at the leak while I ran the engine and suggested it wasn't a problem but there was a small leak and he found the part ended being replaced. All of this tells me that he is very honest, fare, generous and experienced. I will definitely be returning for any future repairs! read more

I had the best experience today at the shop! Thomas was amazing showed us the in's and outs of our repairs even going into great detail and showing us the parts that were broken. This meant a lot to my husband and I as we have fell victim to fraudulent repair shops before you can tell Thomas cared. Besides the honesty Thomas gave us he was also substantially less expensive than the dealership $200 to be exact! We don't mind paying for the services rendered however we don't like over paying either. With this shop we feel like we received great service at a great price and everyone is happy! Highly recommended! read more

I've had my car 13 years and many mechanic's. Allen's is hands down the best! Chris has my car running like a kitten.

Only 1 visit so far, but seems like a great place! Nice shop, good prices, tech savvy with diagnostic and code resets. Much cheaper than dealer prices and Allen's uses OEM parts. I will be going back. Advertised as European Specialists...they serviced my BMW, a friends BMW, had a couple BMW and Mercedes currently being serviced/repaired, so I feel comfortable with Allen's ability to service the European auto-brands unique needs. Good find in Surprise!! read more

Quality work, honest people, fair prices. What more can I say? My wife had a "check engine" light on her Saab 9-3 and she stopped at the Allen's on R.H. Johnson, expecting the worst. It was a perfect opportunity for a mechanic to take advantage of someone who knows nothing about cars. Instead, the young man who helped her checked it out, nothing serious, just needs a little coolant. It's reassuring to know there are still people in this business who are trustworthy. William V. read more

Hands down the best shop I have ever taken my cars to. I have been using Allen's Auto for years. Recently my engine locked up and my car needed a new engine and I had an extended warranty on the car, but the warranty company was fighting me tooth and nail and denied my claim. Sal stepped in and handled hours upon hours upon hours of emails and phone calls with the warranty company until they finally paid. Without Sal I would have a useless car with no engine in it. Allen the owner is hands down the most honest, loyal business owner you will ever come across in the automobile shop industry. I refer all my friends and family to Allen's Auto and they always walk away happy. Thomas, Sal and Allen, thank you so much for being the stand up guys you are. This industry and world needs more people like you guys. read more

I am very impressed with kindness and customer service I received from this shop. I went in because my car window would not roll up, which is not ideal with Arizona summer upon us. They were able to figure out the part I needed to replace, and it was going to cost me a pretty penny (on a teachers salary). Sal called back an hour later and said he found the part- used, for half the price, but it would take a few days to arrive. Knowing I was headed out of town for the weekend they put in the part for me to borrow until my replacement came! I can't believe the trust and kindness Sal and the whole Allen's team gave me. I feel that it's also worth mentioning my check engine light is on for a repair I know I can't replace until summer when I have money saved and I never felt pressured to take care of it now. Very genuine people. I will absolutely return and refer my friends and family to Allen's! read more

Been there twice so far. Thomas and Sal were terrific. This is an honest shop. They don't take advantage of you and the repairs are done properly. They've earned my trust read more

The ONLY place I trust to bring my cars!! This shop is the most honest shop I have ever been to! I've saved a lot of money coming to this shop because they tell me what needs to be fixed and are not just trying to make a buck off of everyone . read more

Allen's is the best car repair shop I have ever been to. Very friendly an clean shop. I would recommend this place to anyone that needs repairs. read more

SCAM ARTIST. Stay away from this place. Took my car there for an oil leak and I had to take my car back 3 times and when I got my car back it was worse than when I took it there. This scam artist tells me my car was not worth fixing but when I told him I wasn't going to fix it that I was just going to sell it Allen tell me well if u sell it let me no because I no someone who want to buy it. That someone is him. First he tells me my rear main seal is leaking oil then he tells me cam shaft is leaking oil. Was recommended to this place and will NEVER do business with this scam artist. BEWARE STAY AWAY FROM THIS SHOP !!!!!!!!!!! SCAMMER read more

Prior to moving to West Phoenix I lived and worked with a mechanic, so I carried great concerns about finding someone to work on my vehicle. After going to a highly rated shop for an oil change and being told that all my radiator hoses needed replacing as they were original to my '97 vehicle, my fears soared, as I had seen those hoses changed a couple years earlier. I stopped in to talk to Allen about some issues I was having, and after he looked things over, he took time to clearly explain the issues, show me the problems, even drove with me to be sure I understood the extent of what was being discussed. He then repaired what needed repair at a reasonable cost and even cleaned up a few extra issues that he found (at a nominal cost or no charge). I had been without A/C for some time and knew that I couldn't afford to install new. A few weeks later, Allen called and he had located a used A/C controller for my car. He told me up front "no guarantee" that it would fix the problem, but without the controls, we couldn't identify additional trouble. He installed that used part and over a year later the A/C is still working great. I would highly recommend this shop to anyone, with any make vehicle. read more

I am trying this auto shop for two reasons. First, I support local shops above the big companies and secondly, because when I spoke with Thomas on the phone the other day he was knowledgeable, respectful and extremely curteous. I am having them put air bags put on my truck. I am bringing them with me having already purchased. Let's see how it goes! First thing tomorrow morning...to be continued. read more

Over the last two years this place has charged my mother close to $3,500 for car repairs. Shocks, struts, front and rear breaks, break fluid, (whatever that is) and several receipts that just said "repairs". Every time she goes fir an oil change they find a problem that's at least $250 to repair. I've repeatedly told her not to go here anymore but she insists the guys are nice. she brought it in a few weeks ago because it was squeaking . She was charged $489 to fix whatever the problem was. I used the car yesterday and not only was it not fixed but they didn't even have the courtesy to change her windshield wipers which were in strips, or add windshield wiper fluid. The best part is this car has less than 26,000 miles on it. Why a car like this need new shocks and struts in a state that Doesn't know what a pothole is or new brakes at 22,000 miles I can't figure out. This guy knows that I and my siblings live out of state and that my mother is elderly and lives alone. Shame on you guys for taking advantage of an elderly woman. read more

Scam artist. Brought my 1979 vw bug to get it to pass the emission test. After leaving the car there for a WEEK they called me and told me the car is ready and passed the emission test. This cost me $500.00. Just to adjust the carburators. Allen talks down to you as if you don't know anything about what makes a car run. Allen told me they had to work on the problem causing it not to pass the test. This took a week! They said it was only running on 2 cylinders. The vw only has 4 cylinders. If this was the case the car would not run at all and I would have been unable to drive it to the emission testing facility or to his shop. When I brought it in it was running fine.(Just needed a carb adjustment to pass the test). He then told me I needed a complete valve job costing me over $1500.00 dollars. I did not get a valve job. I brought it home, then adjusted the carburators myself and the car runs fine. No valve job. I then bought collector car insurance to eliminate the need for a emission test. read more

Happy Fletcher's sent me to them to read a code on my '95 Mercedes; they are my full-time mechanics now. Honest shop; good work. I've poured a lot of money into the Mercedes, but they've saved me plenty too. And now it's running great. Chris shows me what the problem is before he does the work. Their care and honesty lets me know my cars are in good hands when I take them there. read more

I have been using Allan's Auto Service for a oil changes and battery replacement because they were close by. On the last oil change they recommended changing the drive belt because it was starting to look cracked. It was at the end of the season so I elected to wait another year. I had the work done a few days ago in preparation for a long drive. Two days after the belt was changed the car suddenly stopped working as I was driving. I managed to get the car home and went over to Allen's thinking something with the work they had done caused the problem. It was after hours but they were still there. I spoke with the 1st mechanic I saw, Allen who I later learned was the owner and explained the belt repair and told him the car suddenly stopped and I had pushed it to the house. He immediately asked how far away it was and agreed to follow me to the house when they learned it wasn't far. When we arrived at my house we examined the car. He showed me the belt and it was new and working properly. We smelled gasoline and determined something inside the engine was wrong. We discussed the options and agreed that the car needed to be towed to the shop, which they arranged for the following morning. In the morning they diagnosed the problem as frayed wires for the fuel injectors, replaced the wires and had the car back to us be 2:30. I could not have asked for better service or personal attention to my situation. read more

I have been going to Allen for 4-5 years when he was still associated with Fletchers Auto Service. On several occasions Allen has been able to diagnose problems that could not be found by other auto service centers, including the dealership from which I purchase my existing car. In speaking to Allen I find that he receives a substantial amount of business from other auto repair businesses that have been unable to diagnose particular problems. On one occasion when I felt his pricing was higher than I anticipated, I received a competitive quote from one of his competitors. His price was 20% below the competitive bid. He never tries to sell more than what might be necessary, although on my last visit his mechanic pointed out a broken seal which would soon start leaking. I did have that repair made. Overall, I feel he has excellent workmanship at competitive prices delivered in the time frame he has quoted. I will never take my car to any other repair service. read more