Better value than greenwood and reliable. Team is highly knowledgeable. Would use them again.

Zero stars doesn't quite do it!!! I am writing this as a serious warning to anyone considering this company. While my initial interactions with the owner were rude and unprofessional, his behavior in person was downright alarming. I was connected through my insurance company, and after a week of being ignored, he finally showed up. Once inside my home, he became extremely aggressive and combative. He is a complete lunatic who seems to have no control over his temper. We got into an argument because of his dismissive attitude, and his behavior escalated to the point where I no longer felt safe having him in my house. I eventually had to force him to leave because he refused to act like a professional or respect my property. It is terrifying to think that insurance companies are sending someone this unstable into people's homes. Do not hire this man. For your own safety and peace of mind, stay far away from this business read more

Hani did a good job today as he came out for an insurance job. Our AC completely stopped working and he was very polite in answering my questions after I let him finish the job and agreed to pay him outside of insurance to clean the condenser. The insurance company barely covers the cost of his gas which might be why he is grumpy occasionally. read more

We've used these guys for over 20 years, new gas furnace, water heater relo and conversion to gas, all repairs and periodic checkups and maintenance. After delaying a couple of years, we called and had them do an "annual" furnace checkup and maintenance. All went as promised. I was surprized at the bi-polar ratings: many like me very happy and many at one or two stars. Did note that many low ratings were in support of prepaid warrantee services. Can guess that either/both customers were already upset or interface among three players was poor. The owner and many staff have strong accents. i have to work to fully understand. I find the extra effort to communicate worthwhile. read more

I called to have a tune up on my furnace since it had not been inspected since 2016. Alpha came out very next day, took off the main panel, looked inside and said "bad news, your heat exchanger is cracked in two separate areas. Hani, showed me the cracks and explained what might have caused them. He then gave me a quote and I proceeded to call other companies for a second opinion/quotes. All verified that the heat exchanger was indeed cracked and I decided to go with Alpha for the install of a new furnace. I had asked if they could install it over the weekend and the work was done by Monday. The price was very reasonable and the work was excellent. I'll be using them for an A/C install in the spring. read more

Alpha Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Bellevue, Washington

I would give negative star if Yelps let me. You can see with other reviews that the owner is absolutely terrible. I got connected through the insurance company. He called and said a customer cancelled and wanted to come out. I said sorry no one is home can you come out another time. He said no and will call me back. He never call back. When I called today (almost a week later), he said the order is cancelled and is very rude. He was very rude from the first conversation as if we (customer) is below him. I would NOT trust this company or dealing with the owner. read more

American Home Shield hired this company to service my broken furnace on 11/11/2020. The diagnostic was bad control board which was replaced by their company. Last week the furnace stopped working, AHS again contracted with Alpha to come out. This time they state no ground wire as the reason to why the circuit board was faulty. There was no recommendation on ground wire from 2020 which is a bit confusing, also this this furnace has been working for years prior with no issue. Why did you replace the control board in 2020 if it was due to no ground? If this was really the problem then we would have certainly addressed it. I left them a 1 star review because I felt they were rush to judgement and did not properly diagnose the problem. Then I was accused of installing an hvac without permit and made to feel guilted for leaving a review based on my opinion. read more

Unprofessional, argumentative, asking customers over the phone if they want to schedule or if they want to argue because of a question asked : " what is the procedure " that question triggered Ani the owner. Oh well im glad i didn't schedule anything after reading reviews. I dont feel safe with this company. Hopefully my insurance company can provide me another vendor read more

we used this company to install a new AC. it was so easy to schedule an appointment no waiting lists. They showed up on time, were very professional and cleaned up the area. Needless to mention that the work was in the attic which is more difficult. Thankfully we're enjoying the new AC during this very hot days. read more

Terrible service. I would never use this company again. They were out and " fixed" my issue for $720.00. Six days later I have the same problem. I call their office and don't get a call back. I call again and get an angry man that was out of town on holiday and WOULD NOT get a sub contractor to come fix my issue and was very clear with me that he would not return the money he took from me for a crappy job done. I would NEVER use these people again and suggest that NO ONE uses them. read more

All Star was sent out to address two separate issues covered by home warranty over the past two years and they were super helpful both times. In contrast to other companies where I had to wait up to a week for a reply, they reached out proactively and in a timely manner to understand the problems, and came out within a short period of time to fix them. Highly recommend Hani and team! read more

Squirrels and/or chipmunks ate the insulation around a pipe and low voltage wire from our heat pump to our house. We were thrilled to know Alpha Heating and Air Conditioning were not only able to reinsulate for us, but they were also able to come the very next day to take care of the problem. We were excited knowing Jason would be providing the service. He has worked with us in the past with our heat pump issues. He is absolutely the BEST! He is professional, personable, efficient, knowledgeable, and a solid, steady worker who is extremely friendly. Jason is willing to take the time to answer questions and impart any information we need. We know Jason and the staff of Alpha Heating and Air Conditioning are the best who are always there for us! Thank you, peace returned knowing the wiring was cared for. It was a real comfort having this job completed. Dan and Deborah read more

We have had to have them come out 4 times for different reasons they were always professional and courteous. Each time they had to order parts they did and when the parts came in they were prompt to get our system working. read more

WOW. If you're still deciding between companies, you can stop that now. My AC stopped working so I gave Hani a call. He was able to schedule me in within 4 days of the call. He walked me through the different price points, depending on the work needed, ahead of my appointment so I wasn't caught off guard (great rates). He came on time, assessed the issues, itemized the repairs + costs, and went to it! His rates are extremely competitive & his work is very thorough. It's that no BS, come in get the work done, skip the upsell, and leave with the customer happy type of interaction I wish I had with every contractor. You won't be disappointed! read more

Used them a second time and they did a nice job. I accidentally updated my review and erased my original. They were professional, cleaned up well, and made sure everything was good to go. read more

Came out after our warranty company contacted them. Spent less than 10 minutes to say they corrected the problem, didn't want to answer more questions, or check that other things were working appropriately. The next day after their supposed fix everything was broken (beyond what it was before) and we are now in a cold home on freezing days (before at least we had some heat). They are now ignoring the warranty company and when we finally got back in touch they refuse to come back out and told us to tell the warranty company that they should send someone else. Thanks for nothing read more

My furnace had their phone number on it so I called for maintenance. Tech showed up. I also mentioned that there is high pitch sound that comes from the furnace sometimes. The tech said he would replace the fan motor. He went to the truck with the old motor. 20 mins later he came back. Charged me $700. I did not see any new motor. I suspect that he made a temp fix to the motor and sold it to me as new. The service is outrageously expensive. read more

Great service from a quality tech! They are (now back) in network for Fidelity Home Warranty, and you should ask for them by name. I found the company to be timely and honest--no overcharging, gouging, or other shady practices all too common these days. They are good a diagnosing issues, carefully distinguishing small jobs from big problems. Highly recommend and will call again for our HVAC needs. read more

20 years-old Furnace has been hardly blow out warm air since last weekend. Called warranty company and they forward me to this company. First impression: BAD. Old man answered my call very impatiently when I called them in the noon and just told me "I will call you by end of day" then hang me up. Second impression: BAD. Same old man shows up at the door at the night. There are two sliding doors before the furnace, old man seems to be very angry about it and keep asking me to remove it or he will just leave. It took me 2 minutes to remove it, but it was very unpleasant. After checking the furnace, he started to lecture me that I was too stupid to not get the furnace properly checked and fooled by home seller. I know I was careless, but please just help me, not to lecture me. Third strike: Good. After charging me another $129 for furnace cleaning, my old furnace is back to life and my house become warm again. Overall, it cost me 216 dollars for a onsite visit and a clean up, which is not cheap. They left a big mess behind and every corner is covered with carbon dust. I have one carpet near the furnace. They didn't bother to move it aside, just put parts on it, which cost me half hour to clean up. I also spent another hour to clean the other dirt and foot steps behind them. Although I almost hate everything about this service, they still got the work done, which made me happy in such a freezing night. Need to mention, the young assistant has been nice to me and my boy, I also noticed that he has been trying to clean the dirt after work. He could be the hope of this company. read more

Arrived as scheduled, fixed 1 furnace and a heat pump, efficient, professional would highly recommend. read more

I purchased a furnace elsewhere (unfortunately) and it went out last Friday. It is a Lennox furnace, which is supposed to be a very reliable brand. So after only 10 months, the furnace failed, but the company that sold it to me would not answer the phone, let alone honor the warranty it is supposed to have. After a weekend of being freezing cold in my home, I started calling around and Alpha is actually the only place I came across that actually answered the phone live (an actual technician, that could actually talk about the issue I was having). I told him my plight and initially told me he was booked up for the day but could come out the next morning. However, later in the day he called me back and said he had an opening and was able to come out and he resolved my furnace issue quickly, efficiently and actually affordably. Out of several companies that relied solely on voicemail (all of which never responded to me), this was the only one that did it the right way, by actually talking with his customers. That seems to be rare in this field these days! If I have any problems in future, Alpha is who I will be calling the first time. read more

They charge 4X because the owner said insurance/AHS does not pay they have to charge 10X. Sample prices to replace gas pipe of 2 feet, my plumber charges 50$ alpha charges 200$. there is small 3 inc pipe that alpha calls it vent pipe which goes out for about 6 inces above furnace. My plumber said he can fix in 30$ they charged another 200$. I said i do not want to haul, i will do it myself, they say they cannot keep the broken furnace in garage they have to take it. I think i was hold hostage.. I had to shell above money or they wont fix it. After all 800$ payment that American Homeshield does not cover, Alpha says he cannot warranty his work, i still have to go through AHS to fix any new problem. Looks like a big network to grab money when it really matters in freezing cold. read more

If you want one of the worst instances of customer service you'll ever experience in a lifetime, by all means, go with these guys. We didn't have a choice as they were a 2nd party provider/servicer for our home protection plan (Home Shield). I suspect that contract is the only thing buffering this company from extinction. There's no other explanation for it. Hani is the main guy. If you're lucky you may get one of his assistants and possibly have a different experience. We weren't lucky. Hani was extremely condescending, argumentative, and close-minded to questions or input right out of the gate. He was blatantly chauvinistic to my wife. We were shell-shocked as it's 2018, but let all this go initially because, well hey, different personalities make the world go round and better to pick your battles. We just wanted him to get in, fix our water heater, and be done with him. No such luck. A month later, the water heater wouldn't fire up. I called Home shield and asked if they had a different service provider. No such luck. We were stuck with Alpha Heating. We asked if they could send a different technician . We were assured this would be the case, but Home Shield let us down again. Hani, the alpha male from Alpha Heating comes walking up our driveway with a 2nd technician. To cut the story short, he condescended, he argued, he was rude, but worst of all, he talked his way out of fixing the work he originally contracted to do. Told me we needed a new igniter and it wasn't a covered entity under the original service and would cost $500. Adding insult to injury was the fact that we let him sucker us into a $200 preventative maintenance at the time of the 1st servicing. Guess he didn't catch the igniter problem at that time or "we were just unlucky" that it stopped working after his 1st service call. Funny thing is, out of desperation, I looked up our heater on YouTube, simply tapped the igniter, and it's been working for 4 months. $500 - Hani you can stuff it with your 19th centurity mentality!!!! read more

Big question mark on technical professionalism. Agree with a few other reviewers that worst customer services. Technician can barely undertand the root cause of the system issues, and only give random suggestions on how to live with existing issues. They work with home insurance company to make bill looks nice. read more

DO NOT USE THIS COMPANY! I had used my tried and true furnace maintenance service company for 10 reliable years; good people. They discovered that there was dangerous levels of CO (104 PPM!!) due to a cracked heat exchanger and advised me to not use the heat and turn off the gas. As my furnace was under AHS warranty my resolution was to call them. Hani arrived the next day and I was treated with rudeness, condescending language, impatience, ZERO listening....basically spoke to me like a bad dog. I asked if he was using a Combustion Analyzer to measure the CO (he was not; he was using an air analyzer that one would use when testing an air outlet in the house)! I dared to ask him another question and he literally snapped at me. His co-worker (I think his son??) looked embarrassed at the behavior. I had enough at this point. I asked him to stop what he was doing and leave the premises. He realized he had gone past the point of no return with his behavior and language (never apologizing however) and tried to over-explain his actions. Didn't work. I ended up kicking this jerk out of my home and calling American Home Shield. Guess what--I get to pay another service fee too. STAY AWAY FROM ALPHA HEATING AND AIR! read more

A nightmare to work with!!! DO NOT GO WITH THIS COMPANY!!! I would give them zero stars if I could. Hani serviced our heater (through American Home Shield) and we called to let him know that the heater did not work when we turned it on. He told us to deal with AHS, who approved the recall work, but Hani refused to do so with many different excuses. He's very hot tempered and will lie directly to your face. He also made it sound like we needed maintenance, which he said AHS does not cover, and said he will charge $129 for same day service or $159 after the fact. We got the additional maintenance same day and yet the heater never worked the first time we turned it on! He was very rude and degrading to women. When asking him a question about heaters, his response was "Ask your husband... he would know!" I had my husband deal with him the second time around and he also left my husband with a very bad impression. Hani told him that if we called Alpha Heating directly, then he would have told us to get a new heating system... But since we went through our insurance, he had to tell us a different thing and only fixed the minimum before he left the house knowing that it would break down again. My husband asked why he didn't just tell us that in the first place, Hani's response was "Alpha Heating and AHS are 2 different companies". (What??? AHS contracted Alpha Heating to do the work!) In addition, he admitted that heating and A/C companies are all the same and that everyone lies. My husbands response was that there are honest companies out there and Hani replied "If you find one, let me know who it is." We can't believe this guy!!! read more

Came to my house to do contracted repair on heater. Motor inop. Stated that the unit needed cleaning and tried to sell my wife a cleaning for $129 special today (normally $160). I called the home warrenty company and this should have been covered. When My wife stated she did not want it the became not so friendly. I called him and asked whey did they not blow out the fan since they had it out of the furnace? he "stated that this was not part of the service call" --WOW is all I have to say. On a good note: noted motor repair was well done On a bad note: Dishonest and tried to make extra monay by upservicing. Dont call these guys!!! read more

Are you serious??? I can't believe AHS Home Warranty still uses this company and has the nerve to send them out to my new home! They came out to our old home 3 years ago, the man was rude, condescending and a complete jerk. I can't believe this company is still in business! It took them 3 days in the dead of winter with no heat and a 2 month old infant to finally bring us a new furnace, this is after the 2 week wait on the original service call to their company, after several cancellations/postponements on their part. Do Not Use This Company!!!!! read more

After a complete failure by another contractor, American Home Shield dispatched Alpha to fix my heat pump. Excellent communication from beginning to end. Tech came out to diagnose, took all of 16 minutes to correctly identify the problem. They got the part ordered and then scheduled the install. Today they installed the part quickly and professionally. I'm very pleased with them and recommend them completely. read more

Warranty part repair in June turned into additional work. However, $1200 later, my heat pump still doesn't work. Hani refuses to return calls. Very unprofessional. read more

I heard about Alpha from a friend of mine who had work done on their home and was very satisfied with the work, so I decided to give them a shot and I'm glad I did! I'm not an expert on heating units but the tech, I think his name was Hani, was very friendly, polite, and helpful and answered all of my questions and explained everything until I understood everything. He was on time and got the job done flawlessly, I have absolutely no complaints. I will most certainly be calling Alpha again if I ever need any heating or air conditioning work done, and I highly recommend Alpha to anyone who might! read more

Rude, disrespectful and condescending. I work in customer service and I have never been treated so poorly. This tech was rude, lectured me and scolded me on not being at the house when he gave me very short notice. I was at work and trying to get someone to meet him as our heat didn't work and it was 30 degrees outside. I was explaining my parents were on their way and he cut me off and started yelling at me and lecturing me to the point where I had to ask him to stop yelling at me over the phone. My parents met him at my home and he was rude and dismissive to them. He also misled us as to how he "fixed" the unit. Needless to say he didn't fix it and I found a new company ultimately to come out and repair the unit. Beware. read more

Bought a house and used American Home Shield as the home warranty. Smelled gas from the furnace, and it wasn't blowing heat so I called AHS and they relayed me to them. They called within the 24 hr time frame, but like other reviewers noted, he gave a very short window of time the day of when he could show up. He also offered another date and time, but the window is 2 hrs for when he'd show up, which means you may need to work from home. To be fair, he may have a client prior to you who requires more time to fix the issue. That said, Hani showed up on time, fixed the issue and sealed a gas leak. Went ahead and had the furnace serviced as it hadn't been serviced in a decade. Hani is a bit hard to understand, as he has a heavy accent, but he was happy to repeat himself. Total cost ran $75 for the AHS service call, and $139 for the furnace maintenance (usually $159, but he was already there so deducted $20). Not the least expensive, but got the job done. read more

Best service in town. I called the office two weeks ago, as my heat furnace failed, and we have a new born baby girl. The technician show up on morning of next day. Very honest and friendly person. He troubleshoot the problem and fixed it for a reasonable charge. Furnace is working very good since then. Baby is happy. Mom and dad are happy. Will call them again for future service. read more

Patrick has assisted us many times with our furnace needs. This time he went above and beyond and we are so very grateful. When an employee has food poisoning but knows you have been without heat for 10 days and that you have gkids coming and comes to replace your furnace anyway (he was not feeling well at all) that is amazing! We are so very grateful for his diligence and excellent customer service. Thank you!!!! read more

Terrible service. There should be a "hell no, don't ever use" option. I have the American Home Shield warranty and the Alpha owner originally came out to take a look and determined a new furnace was need. His techs came out a couple of days later for the install of the new furnace and had to do additional duct work but installed the duct directly in front of the furnace filter so no one could access without completely dismantling the metal duct. I called the owner and asked he come out and fix he said it was not his problem and I need to go through AHS which of course they said I need to work with Alpha. The owner was a complete ass basically told me to F off and its no longer his problem. Terrible terrible service. Use Bob's or someone with some class who actually stands by their work. read more

A rep. from this company came out to get me an estimate for my ducting work. He took a peek into my crawl space and said he can't do the work because there are missing parts. Which he told my home insurance(American home shield), who than denial my claim. I went under to check and found that all parts are there laying on the ground because it fell off. I do not at all recommend anyone to use this company until they get rid of the lazy and rude employee that exist. read more

Company was suggested to us by the former owner of our house. Hani and his crew came on time within the two hour window. They used shoe covers, which we really appreciated, replaced our filter, gave us some great maintenance advice, and even got our Nest thermostat system connected properly. We will definitely be using them for our annual maintenance again next year. Thank you! read more

I received this company in a referral from a friend. Our A/C had quit and the original installer company said we needed a whole new system (conveniently out of warranty). Hani and his apprentice came out and fixed a bad fuse in less than 15 minutes, saving us thousands of unnecessary expense! That was a year ago. The system is working beautifully. Furnace and A/C are now under Alpha's care and maintenance. Affordable and much more trustworthy than the other big-name local company that only wants to sell new systems for commissions and have zero integrity. Go with the small business owners who care about your home. read more

Hard to find a time to schedule, missed their first appointment window, never called me to give me an update after they talked with the home warranty company. I'd recommend avoiding them and AHS Home Warranty. read more