Alpha plumbing quickly accommodated our needs & had Osmond the plumber to our house earlier than originally scheduled. Osmond promptly & professionally diagnosed and developed a repair plan. Thanks You Alpha. We will be calling Alpha when needed in future and recommending to our neighbors & family members. read more

I've used Alpha Plumbing twice, and both experiences have been excellent! Everyone has been incredibly helpful, honest, and professional. I especially want to thank Angel, Justin, and Armen for taking the time to explain everything and making the process stress-free. When it comes to your home, it's such a relief to have a team you can trust. I truly appreciate all of their help and highly recommend Alpha Plumbing! read more

Wish I'd seen all the other people trying to warn about the SCAM these people have going. Adding mine to the mix. AHS (home warranty) had them come out for my water heater. Matt clearly stated the crack in the water heater was because it's old (16 years old) and I was lucky it lasted so long. Their office called me that afternoon and said AHS denied coverage due to capacity being incorrect. She stated I had 38,000 BTU and absolutely needed at minimum 49,000 BTU per "code". She pleaded I make sure whoever services this installs a larger capacity unit, and then quoted me $3,500 and begged I not leave a bad review because it was AHS who determined this issue. She was unable to provide the code, and then closed the ticket after I request she not make any changes until I decided next steps. Per AHS customer service, they read the report verbatim which stated the exact capacity recommendation she had, and that AHS does not check code that is what they rely upon technicians to do and make a diagnosis. When calling alpha, the technician refused to call me back. The woman then blatantly lied and claimed they made no mention of capacity, they only uploaded an image of my water heater. I then requested an estimate for a water heater of the same capacity, in which her tune switched and she said absolutly not, they cannot go against the code in which they work by. She was unable to cite the code. I questioned how they made a diagnosis if they don't have a code. After trying to convince me I was required to contact the city for the code, she then stated a Las Vegas city inspector provided the this code: https://www.law.cornell.edu/regulations/washington/WAC-51-56-0500. I questioned why the city would provide a code for Washington state. She then read the table wrong. She tried to convince me 49 gallons (clearly labeled) represented 49,000 BTU (the exact information the AHS representative was reading from the submit report). I asked how the capacity only became issue after i didn't agree to the $3,500 out of pocket estimate she gave me. Silence. When I called back and spoke to a different woman, she stood by the fact they submit a diagnosis stating capacity was incorrect, that they used the incorrect random google table, that she would not reopen the ticket, and that somebody sent them this code 10 years ago and that's how they do business and there's nothing I can do about it. For reference I live in a 1,000 sq ft condo. 2b2br. 2 people. 3 reputable plumbers have confirmed there is no capacity issue, and that the quoted price was ridiculous. I'd like to recommend in the future, if you are going to rip people off, please lie better. It was embarrassing having to walk through how absurd your statements were on the phone, while we both knew due to the structure of a warranty, I had no power to fix your wrongdoing or hold you accountable, my only option is to wait a few more days without a heater until a second company can come and fix it. read more

Alpha Plumbing - "Code" provided by alleged las vegas city inspector - Plumbing Near Me - Las Vegas, Nevada

Bought my house earlier this year. Too bad my property inspector was a loser and did not call out the 9-year-old water heater without a drain pan as a concern. That reminds me, I should review that crap company. Then again, he knows where I live... Anyways, 2 weeks ago as I was leaving the front door to walk my two dogs, I noticed a water leak coming from my garage. Sure enough, when I went to check on it, the water heater was leaking. I quickly turned off the water heater and shut the water valve. However, the damage was already done. The water had seeped into the drywall. FML. I immediately went into crisis mode and called American Home Shield. The first company they offered had really bad Yelp reviews. So I said "next" and they offered Alpha Plumbing. I said okay, reviews aren't too bad and I need some Alphas. Alpha called me within an hour and had Armen and Angel come by the next day. Armen looped the water line so that it would not enter the water heater and so that at least I could use cold water and he drained our 75-gallon water tank. He mentioned something else but the accent was hella' thick so I just said "uh huh, sure." After Armen and Angel left, I called Marina from Alpha to find out what the next step was. She suggested I call Daniel at Imperial Restoration to remove the damaged drywall and dry out the walls before mold were to grow. This was a great referral because Daniel and his son were awesome. But that should be a separate review as well. A lot of in-between steps were involved such as calling my insurance adjustor, calling a restoration company to repair the damage, etc. After the repairs were done, George and Angel from Alpha came by and installed the water heater as well as the drain pan and a drain pipe (additional fee not covered by the home warranty). George gave me great tips on making sure to call a plumber to drain the water heater annually since the water in Vegas is super hard. So after 12 long days of cold showers, I finally had hot water again. That first steaming shower felt like a spa day in heaven. Overall, Alpha Plumbing was awesome -- quick, transparent, and actually cared. My insurance company, on the other hand, is a little... frugal (that's another rant but damn it, he knows where I live too!). Ok, not going to lie, I haven't been around this many Armenians since I left Glendale, CA for the Bay Area 10 years ago before moving to Las Vegas this year. Armen, Daniel, George, honest bros, bro, although I am the only one from Glendale haha. read more

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Alpha Plumbing is running a scam on home warranty customers and I have it on tape. Their "senior" technician came to my home to diagnose a very simple pinhole leak in a copper pipe. A textbook warranty claim. I recorded the entire interaction. Plumbing system 'modifications' are not covered by the home warranty. On that recording he defined a "modification" as anytime you cut and remove a pipe and reconnect which means by his own definition, no pipe repair can ever be covered under your warranty. He then submitted service notes to my warranty company containing false statements about prior repairs in my home that never happened. I disputed the denial, hired a second licensed plumber who fixed the identical job for LESS than what Alpha wanted for the non-covered portion alone, and that licensed plumber confirmed Alpha's modification classification was professionally dishonest. I ultimately WON the dispute with my warranty company, who reimbursed me after I threatened regulatory complaints. Alpha Plumbing cost me weeks of stress and a repair that should have been covered from day one. Zero stars. read more

My AHS warranty used Alpha Plumbing to replace my damaged water heater, for the most part the service was adequate, however, I later learned that they charged $250 for a "Permit" that AHS didn't cover and the fee for that permit thru the building dept was $150. When I wrote to Alpha requesting the reason behind the additional $100 charged, no one has responded and it's been a month. read more

Prompt, professional, and hassle-free We had a leaky showerhead and Alpha Plumbing responded quickly--someone was out to inspect it within a day of our service request. They needed to order a part, but returned in less than a week to complete the repair, and everything's working perfectly so far. We were connected with them through our home warranty provider, and the entire process was smooth and stress-free. Friendly service, clear communication, and timely follow-up--definitely a solid experience overall. read more

Let's talk about Matt. Came 2 times to fix toilet...now the water keep running after flashing and filling up toilets almost halfway full. All my other bathrooms don't have tgat issue and Matt said that it was normal. On top of it he was on the phone the whole time asking someone else questions and what he needs to do. I would not recommend this company. They sending another person tomorrow... we will see what will happen. Having and giving attitude to your customers is very unprofessional. read more

Was sent to my house by our home warranty company. Called for a leaky faucet, water heater and a toilet running non stop. Simon took a bunch of pictures then left. Home warranty called and said the items weren't covered. We have the platinum plan so we knew it was covered. Home warranty said the pipe to the toilet isn't covered and the sink plug isn't covered, which is odd cause neither was the issue, it's a washer and the flap? Seems like a scam, warranty company takes your money in advance now, so it seems they don't want to do the work, just get paid. Very disappointing service. Had same warranty company for 11 years and was always good, show up, fix, get paid. I think taking the money before anyone shows up has these service companies just trying to keep your money without doing any work. Sad read more

Alpha Plumbing was assigned via American Home Shield, my home warranty company. They contacted me within 24 hours of being assigned to set up the appointment over a holiday weekend so I was not expecting to hear from them until the Monday following. I received text updates regarding arrival time. Tech sent was Simon. He fixed the problem and left his card and let me know that they have a 30 day warranty and to contact them if a problem arose versus AHS. He also had me speak with someone at the office to verify that the service was complete and reiterate the 30 day warranty. Hope to not need their services again but if I have another plumbing issue it's worth it to refresh your browser until they are the assigned company. read more

was referred to this plumbing company by my home warranty for a second opinion after the first company had my claim denied. I called American home shield and told them the first company tech did NOTHING but took a picture and left. Whatever they wrote to the AHS caused the claim to be denied. They wanted to charge me 450 for a new disposal !! Do not use Advance home services . You will get an unnecessary decline and charge not to mention waste of a day off . . Alpha technician arrived promptly, was very professional, honest, and thorough. In less than five minutes, he was able to diagnose and fix the issue with my existing disposal--no unnecessary upselling, just quality work. They didn't need to call in the " repair " and make me wait another 2 days without a sink . I really appreciated the integrity and efficiency, and I would highly recommend their service. Good to know there are still honest companies read more

I'm so impressed with the service I received from Alpha Plumbing LLC. Ozman, the technician who came out to replace my faulty garbage disposal, was absolutely wonderful--courteous, friendly, and very knowledgeable. He took the time to walk me through everything he was doing, answered all my questions, and resolved the issue quickly and neatly. It's clear he takes pride in his work and represents his company with professionalism. I highly recommend Ozman and Alpha Plumbing LLC to anyone looking for trustworthy, high‑quality plumbing service. read more

Worst experience ever no license, bonded or insurance when I requested from repairman & Alpha co read more

I had a terrible experience with Alpha Plumbing through my home warranty. The technician, Jason, arrived and within about two minutes said there was a problem. He claimed he couldn't remove the handle from my shower and said the only option was to cut it off and replace it--unless I could somehow get it off myself. He gave me about two minutes to try, then said he had five more jobs and wasn't going to "wait around all day." He demanded that I sign his invoice so he could leave. When I asked him to give me just a minute to see if we could resolve the issue, he refused and continued insisting that I sign. At that point he was becoming aggressive, and I just wanted him out of my house. The whole interaction felt rushed, unprofessional, and uncomfortable. Based on this experience, I would not recommend this company for any plumbing work. read more

AHS assigned Alpha Plumbing to come out to check a leaking water supply line valve beneath our toilet. On the initial visit, the tech felt that the valve simply needed tightening, which worked for an hour or so and the leak started up again. I called Alpha Plumbing, and David assured me that their work was guaranteed and he'd have a tech out this morning. Ozman, the Alpha tech, showed up promptly at 9am, replaced the valve, checked my water pressure and got the job done expertly, quickly and with a very friendly and helpful attitude. While AHS doesn't always assign the best companies for home repair claims, they hit a home run with Alpha. They would be my go-to company if I needed plumbing service in the future! Thank you, David, Ozman and Arman for your great service! (This is an update to an earlier review.) read more

Our tenants had no hot water and Choice Warranty sent the order to Alpha Plumbing. They got us in their schedule the very next day (most plumbers make you wait 5 days or more) and fixed it quickly. Great service! read more

I had a horrible leak under my kitchen sink and was unable to stop the water without turning the water off to the whole house. Alpha plumbing arrived at my house within 30 minutes of my call, quickly fixed the leak, and installed a brand new faucet for me. The call representative was precise, easy to understand, and very understanding of my situation. And the technician Armen was extremely professional, knowledgeable, and quick to fix all my kitchen sink issues. I highly recommend Alpha plumbing and plan to use them in the future for any additional plumbing problems. read more

Alpha Plumbing - Brand new faucet sink installed and kitchen sink leak repaired. - Plumbing Near Me - Las Vegas, Nevada

Had a hot water issue at home on Monday, and I'm so glad to have been a subscriber with AHS (American Home Shield) since 2016 . Just a few hours after reporting it, I was contacted by Rimma from Alpha Plumbing LLC--she was very pleasant and helpful . We scheduled an appointment, and today Simon arrived to fix the problem. He was calm, cool, and clearly knowledgeable . He identified the issue right away and explained everything thoroughly. Thank you for being awesome! Everything is up and running again--hot water is back! read more

My hot water heater went out on a Thursday night. And they were there the very next day. Everyone was super professional and knowledgeable . Marina walked me thru the process and was kind everytime I called. Armen was timely and did an awesome job with my new water heater. Not only is it super hot but my water pressure is amazing now! read more

Jason the tech was awesome, very skilled. He did a great job on my toilet. Highly recommended. read more

Armen and Matt were great and professional and on time. We recommend this company for all your plumbing needs.

I have had two plumbing problems recently. The last one was wonderful. Simon showed me the problem, replaced the connection, and was done. He was professional and respectful. He was efficient and explained what was needed, how he was going to fix the problem and exactly what he was going to do. The previous repair people from their company were also professional and respectful. They said my water softener could not be fixed and needed to be replaced. They called back to the company for approval several times to see if they could try different things. It was old so I understood. However they told my home warranty company that I did not do the routine maintenance on it, which was untrue (I did all the routine maintenance that was in the owners manual) and which they never even discussed with me. So the Home Warranty company would not replace it. If, there was something I didn't do, they should have shown me the problem. read more

Home warranty sent this company to my tenants place to unclog sewer. They called me on the side to tell me they will have to charge me extra before they can snake it and then reported to home warranty that i did not give them permission. Your competitior FYI Contracting LLC went by and fixed the clog without even needing to snake it. I have reported it to Home warranty and they will be refunding me service fee. This scamming is unacceptable read more

I want to say how grateful I am for your great service friendly employees and complete satisfaction with your company. Truly a pleasure doing business with you. You ard I highly recommend you to anyone who needs good plumbing work done. read more

possible leak in a wall upstairs loft area behind the laundry room our technician Ozman was very professional, friendly, and thorough with his inspection. He took pictures And also went up into the attic to inspect and after he got the situation thoroughly! I would recommend plumbing! read more

I worked with George and Angel , both were very professional and on time. They fixed my leak in a timely manner I am pleased and would Alpha plumbing again should the need arise. read more

Scam operation . Don't use their service! Our home Insurance company sent them to our home to fix a leak from a ceiling. The plumber changed the knobs on the tub, said the problem was fixed and left. Next morning same problem . I called them up and their representative hung up the phone on me after recommending thousands of dollars in repairs. Bait and switch company. Post Script -Add DISHONEST after reading their reply. I most certainly was hung up on AND the plumber told us he fixed the problem and suddenly more work was needed. Oldest trick in the book. Stay away. read more

I only spoke with Marina on the phone but did not have any service done. I got a message from her through my home warranty. While we tried to connect, a friend seemed to figure out the problem. I told Marina this, and she honestly said that they don't do that particular work, so it is best not to have them come out right away, try out my friend's recommendation, that she will cancel the request with the insurance company, and resubmit if I still have a problem. She could have said that she still recommends checking whatever to make the office call money, and I would have done it. Thank you for your honesty, Marina. I appreciate you. read more

These guys are the real deal. They were assigned by American Home Shield when we filed a service request, and in the past, the companies assigned by AHS are garbage. I was immediately surprised by Alpha Plumbing because they were NOTHING like AHS. Angel and Rimma (I think that's how the name is spelled) in the office were fantastic and responsive to my inquiries for information. The plumber who came out, Armen, was very professional and knew what we has doing. I don't know any of them and I'm not trying to do anything other than simply share my good experience with them and the service they provided. Alpha Plumbing is fantastic. I can't recommend them enough. read more

Jason from Alpha Plumbing was sent to us from our Home Warranty Company to repair our Tankless Water Heater. They didn't have the part in stock and needed to order. Angel from the Alpha Plumbing office located the part in Las Vegas and Jason was able to get us in between appointments. He was very friendly and knowledgeable. We really appreciate them with the cold weather (39 am temp) this week - they were understanding and went above and beyond to get this taken care of so quickly. Thanks so much to Angel and Jason - you guys are awesome! read more

They took care of my pipe leak. Very happy with the service and the price. The office ladies were awesome read more

Alpha Plumbing LLC was dispatched to my property as a second opinion for an AHS home warranty claim. Angel was the person I spoke with. I was able to send her photos of my valve and I spoke with her over the phone to explain what had happened with the previous company and my concerns. She advised that if they could order the like part, they would swap like-for-like. I expressed that this was my preference. After some messaging back and forth, it was discovered that the valve my property had was discontinued but simply replaced by a lead-free version that could be swapped like-for-like. I ended up speaking directly with someone at the manufacturer to discover this. The reason for 4/5 stars is that when the plumber arrived, they did not arrive with the correct part, despite the conversations. So annoying - but not the end of the world. read more

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There were two plumbers dispatched to my house today to fix the hot water in my guest bathroom. As they were leaving one of the plumbers grabbed my fiancée's butt. Seriously. In my home. When I called the office manager literally laughed. Then they tell me the owner would call me back but it was the same "office manager" who said that my fiancé was lying. Do not do business with these people. No investigation. The did not talk to my fiancé. This behavior is unacceptable and the culture this company represents is disgusting. read more

Contacted HSA because my upstairs tub was not getting hot enough water to give my son a bath. They assign Alpha and George came out. He argued with me that It was because it was on the second story so the water has to travel to far to stay hot even though We have a tankless and recirculating pump. I explained that my master bath had hot water and it was even further from the hot water heater. He even tested the temp and it was 6degrees cooler than my downstairs tub but said it was normal. I told him I believe I needed a new cartridge. He then said since I have moen faucets I could call them myself and request a replacement. what is the point of a home warranty if I have to do repairs myself. He left and I called the warranty company and they sent out Excellence plumbing for a second opinion. The plumber immediately said i needed a cartridge and submitted for approval. The next day excellence replaced my cartridge and amazingly I had hot water to give my kid a bath. I believe George just did not want to bother replacing the cartridge or has never had to give a kid a bath and wait forever for a tub to fill up. I asked HSA to put Alpha on a list to never be assigned to any of my claims in the future. read more

Had our garbage disposal repaired today in Mesquite. What a great job. Quick, clean and helpful in sharing tips in case we have another problem. Great job. read more

Wanted to charge me $400 . Lied to me , told me that they had to drill through a bolt in order to fix a water leak. Got a second opinion. All I had to replace was the cartridge. Do not use this company. read more

If I could give zero stars I would. There's a reason there are all these bad reviews. This company is a scam and problems waiting to happen. As the same with others my warranty company dispatched this company for a water heater repair. And as the same the warranty company was willing to take care of some stuff. But for some reason alpha came up with numerous bogus things that needed to be done adding up to $1000. Come on. A new water heater isn't $1000. Good thing two other companies came out and were willing to switch out the water heater (which was under warranty) and reinstall for $475. Half the price. Customers beware. Hopefully this company isn't ripping off elderly people. Read the reviews. read more

We called to check out our Water heater . They came and was Very friendly and honest. Thank you

We would like to thank Angel for all of her hard work trying to schedule our water heater replacement through our home warranty. We hit a few snags but Angel was always there to help. Water heater is installed and working perfectly. Thank you Marji S. read more

I needed my water heater repaired or replaced and my warranty company AHS assigned this company to me to do the work. Once I was contacted by them and set my appointment day and 4 hour window for assessment of the problem, the technician was late because the company assigned him 11 other jobs before mine. When he arrived it only took him 15 minutes to take pictures and assess the problem. I need a new water heater. This was on a Friday. The company scheduled me for the new unit on the following Monday. The technician George was great he replaced the unit in a timely manner and very efficiently. Then the next day I get an email from the company saying a city inspection was needed a would be out on Friday to do so. I flipped my lid! What the heck - an inspection on the work that they did and again I have to wait around yet another day for an inspection? I called the company and all they said was it was in the manual that told me about the unit inspection. Unbelievable! The bed side manner and customer service of this company stinks. They should have informed me on each step of the way and about the inspection. take heed before using this company! read more