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    Alpha Plumbing

    3.9 (107 reviews)
    Closed 8:00 am - 5:00 pm

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    "Code" provided by alleged las vegas city inspector

    Wish I'd seen all the other people trying to warn about the SCAM these people have going. Adding mine to the mix. AHS (home warranty) had them come out for my water heater. Matt clearly stated the crack in the water heater was because it's old (16 years old) and I was lucky it lasted so long. Their office called me that afternoon and said AHS denied coverage due to capacity being incorrect. She stated I had 38,000 BTU and absolutely needed at minimum 49,000 BTU per "code". She pleaded I make sure whoever services this installs a larger capacity unit, and then quoted me $3,500 and begged I not leave a bad review because it was AHS who determined this issue. She was unable to provide the code, and then closed the ticket after I request she not make any changes until I decided next steps. Per AHS customer service, they read the report verbatim which stated the exact capacity recommendation she had, and that AHS does not check code that is what they rely upon technicians to do and make a diagnosis. When calling alpha, the technician refused to call me back. The woman then blatantly lied and claimed they made no mention of capacity, they only uploaded an image of my water heater. I then requested an estimate for a water heater of the same capacity, in which her tune switched and she said absolutly not, they cannot go against the code in which they work by. She was unable to cite the code. I questioned how they made a diagnosis if they don't have a code. After trying to convince me I was required to contact the city for the code, she then stated a Las Vegas city inspector provided the this code: https://www.law.cornell.edu/regulations/washington/WAC-51-56-0500. I questioned why the city would provide a code for Washington state. She then read the table wrong. She tried to convince me 49 gallons (clearly labeled) represented 49,000 BTU (the exact information the AHS representative was reading from the submit report). I asked how the capacity only became issue after i didn't agree to the $3,500 out of pocket estimate she gave me. Silence. When I called back and spoke to a different woman, she stood by the fact they submit a diagnosis stating capacity was incorrect, that they used the incorrect random google table, that she would not reopen the ticket, and that somebody sent them this code 10 years ago and that's how they do business and there's nothing I can do about it. For reference I live in a 1,000 sq ft condo. 2b2br. 2 people. 3 reputable plumbers have confirmed there is no capacity issue, and that the quoted price was ridiculous. I'd like to recommend in the future, if you are going to rip people off, please lie better. It was embarrassing having to walk through how absurd your statements were on the phone, while we both knew due to the structure of a warranty, I had no power to fix your wrongdoing or hold you accountable, my only option is to wait a few more days without a heater until a second company can come and fix it.

    Brand new faucet sink installed and kitchen sink leak repaired.

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    1 year ago

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    9 months ago

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    Louisa P.

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    1 year ago

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    2 years ago

    I received great service from the technician. Customer service was excellent and he took the time to explain the process.

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    Louisa P.

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    2 years ago

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    1 year ago

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    Louisa P.

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    1 year ago

    George was very prompt and very helpful. He was very efficient and explained everything to me before during and after install.

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    2 years ago

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    Louisa P.

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    2 years ago

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    Louisa P.

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    2 years ago

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    Louisa P.

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    3 years ago

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    4 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    Louisa P.

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    2 years ago

    Arrived on time, identified the problem and fixed it right away. Would definitely recommend this company.

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    2 years ago

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    2 years ago

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    2 years ago

    Replaced garbage disposal offered a 30 day warranty on repair. Kind and courtesy. Arrival was quick as promised.

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    2 years ago

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    4 years ago

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    3 years ago

    Worst Ever. They were contracted by Home warranty company and both warranty and plumber HORRIBLE

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    Page 2 of 3

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    Review Highlights - Alpha Plumbing

    George came out for a second opinion, quickly identified the exact issue, and handled everything with absolute precision.

    Mentioned in 22 reviews

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    Pipe Dreams Plumbing

    Pipe Dreams Plumbing

    5.0
    (335 reviews)

    I had an excellent experience with Chance and Michael at Pipe Dreams Plumbing. As a military family…read moremanaging a rental property from out of state, responsiveness and trust are incredibly important, and they exceeded expectations on both. When our hot water heater failed, Chance quickly assessed the issue by having our tenant send photos. He was able to determine that the leak was coming from the unit itself (not the pipes), which saved valuable time and avoided unnecessary delays. Although the initial installation timeline was about two days, I shared that our tenants have small children and asked if there was any chance for an earlier opening. They went above and beyond, contacting us the very next afternoon after they finished early for the day, and were able to complete the replacement ahead of schedule. Their pricing was transparent, the installation was efficient, and their communication was outstanding. We received updates via text, email, and phone. Michael sent a photo after the work was completed and also made it easy to handle payment remotely. Most importantly,I felt confident that they were taking great care of our tenants in our absence. It's rare to find this level of professionalism, service and integrity and I recommend them with complete confidence.

    I reached out to several plumbing companies in Las Vegas for a quote to replace my laundry box…read moresince the old gate valves were leaking and outdated. I spoke with Chance at Pipe Dreams Plumbing and he was quick to answer, very transparent about the scope of work, and fairly priced compared to competitors. Scheduling was easy, and he was upfront that drywall would need to be cut to replace the box (drywall repair/paint not included). Michael and another technician arrived on time, were professional and tidy, and completed the job without issues. They also accept credit cards with no extra surcharge. I'd definitely use Pipe Dreams again for future plumbing needs. Thank you!

    Super Service Cooling, Heating & Plumbing

    Super Service Cooling, Heating & Plumbing

    4.7
    (568 reviews)

    This is a highly impressive service............ The…read moretechnician Lorenzo inspected my air conditioning filters and checked the rooftop cooling system. He identified some problems and clearly explained what concerns need to be addressed. I definitely recommend it.

    Second install with this company. And it was a TOUGH one…read more Not only was it 120 degrees outside, and much hotter in the attic, they had to pull in and out the new and old air handler through a small access panel, all while it was over 130 degrees in the attic. The team had some obstacles I suspect they didn't realize at time of quote. Ranier, Carlos, Kyle, Luis, and a few other guys on the team managed the heat and the install in one day. I can't say enough good about Super Service; they did our inspection when we were buying the home and we've stuck with them ever since. They stayed until the work was complete, where two other companies told us they would have to quit work by 6:30. These guys stayed not only til the job was done, but until they could verify our house (92 degrees inside) was cooling down so we could sleep here the night they finished. Uber-professional, courteous, respectful, and cheerful, this crew is as good as I've seen. Makes me chuckle a little that my neighbor lost his AC the same night I did, and they went with another company. He's on day 3 of his replacement. All days where the ambient was at least 111 degrees.

    Lee's Air, Plumbing, & Heating

    Lee's Air, Plumbing, & Heating

    4.6
    (752 reviews)

    I had a great experience with Lee's Air, Plumbing & Heating and would highly recommend them!…read more Our AC suddenly stopped working during the Las Vegas summer, and another company told us it would be a few days before they could come out--which just isn't practical in this kind of heat. I called Lee's, and the entire process was quick and easy from start to finish. Their automated phone system was surprisingly simple to use to create an account, and I was quickly connected with a friendly representative who found an available technician within a three-hour window. Less than two hours later, Brian called to let me know he was about 15 minutes away. I also received a text with his photo and notification that he was on the way, which was a nice touch. Brian and Marco quickly diagnosed the problem, had the replacement part on hand, and got the AC up and running right away. From the time I called to having cold air again, the entire process took about three hours! This was my first time using Lee's Air, Plumbing & Heating, and I was extremely impressed with their professionalism, communication, efficiency, and customer service. Huge kudos to Brian, Marco, and the entire team for making what could have been a stressful situation so easy. I'll definitely use them again and highly recommend them to anyone in need of HVAC service.

    Holy crap. This…read morecompany will squeeze you dry every chance they get. Predatory flat-rate pricing, aggressive padding, and their workers are probably paid by commission and trained to be as charismatic as possible. Once you sign, you cannot argue down the bill. Pretty much every service they have offered and charged for is 2x the price. They do not work very fast, and do a very uninformative and sub-par job. Don't get yourself tied in with them. Go for a second opinion, or a third. Do your research and avoid large scale bureaucratic companies like this. Save your money.

    Goettl Air Conditioning and Plumbing - Las Vegas

    Goettl Air Conditioning and Plumbing - Las Vegas

    2.5
    (984 reviews)

    I reached out to Goettle directly and setup my appointment through their AI phone system. It was…read morefast and easier than any other automated system I've experienced so far - Close to feeling like speaking with a live person. Was able to get an appointment within 3 hours on a Saturday night. I immediately received a text confirmation of my appointment window. Out tech Kevin pre-called prior to arriving well ahead of the window and Goettl's system even sent a picture of the tech so I knew who I'd be dealing with. When he showed up, he greeted us with a smile and he and Armando were very friendly throughout the visit. He diagnosed pretty quickly and started cooling the house fairly quickly. He was transparent about the problem, showing us the steps, readings, and troubleshooting. The cost was fair to take the house temp from 91 back down to comfortable temps. He was honest about what could be fixed and what needed to be followed up on. Looking forward to working with this company in the near future to getting the leak permanently fixed and getting the normal maintenance done.

    It is really hard to find a good air conditioning company in Las Vegas. We are looking to replace…read moreour AC central unit and called Goettl. They sent someone out right away and I will leave his name out. He spent about two hours with us. He checked 'everything' upstairs in our attic and downstairs where the air conditioner is outside, and all we were looking for was information about estimates. Let me start by saying that the estimates are exorbitant. They are extremely pricey, and they simply want to replace everything which just adds on more cost. Here are the warning signs of why we did not proceed further, despite very high-pressure sales tactics by the representative that was there last night: 1) it did not feel right. This guy went on and talked about himself half the time. I honestly thought that if he could resemble a snake, he would. There was nothing positive about him, even though he thought a lot about himself. It was both my spouse and myself, and we are both women and he kept saying that because it's just us two women, he is here to help us, like he's gonna save the day because we're two damsels in distress. I found it so offensive and he was such a chauvinist. 2) Still to do with the sales representative, he tried to sell us a membership. We knew nothing about and barely even explained it, but wanted to tag it on right away to the whole estimate. It just felt so wrong. 3) The sales representative wanted to basically replace everything, even though it would cost us an absolute fortune. He had absolutely no regard for price and affordability. 4) At the end, it was my spouse that said that we'd like to stop because he was literally making us sign papers and contracts after getting us approved for a loan of almost $40,000, getting ready to have his basket on the phone to do the call that officially makes everything go... And we just stopped all of that. We said we are not interested in proceeding further and we knew that without that call from his boss, we could not proceed further. He was shameless in trying to get the sale. At the very end, when we said we'd like to think about it and not proceed any further, his comment was "but I've been here for two hours". Are you kidding me? Goettl should really consider better sales individuals. The one that came the evening that we called was just there to make a sale and could not care less about we wanted or needed. Pathetic and I would never recommend this company to anybody based solely on that.

    On Time Service Plumbing

    On Time Service Plumbing

    4.8
    (203 reviews)

    OnTime Plumbing, especially Nick, Zack and the entire family team, handled a major replumbing…read moreproject in our home with a level of care that went far beyond just completing the job. A major plumbing project can turn a home upside down, and what stood out most was that they seemed to understand that they were not just working on pipes and walls -- they were working inside someone's home during a stressful and disruptive situation. That mattered... It really did! Every contractor and worker they brought into the project was professional, respectful, trustworthy, and careful in our home. That gave us a tremendous amount of confidence throughout the process. Nick and Zack communicated clearly, followed through, and repeatedly went above and beyond in ways we did not expect. The quality of the work was important, of course, but so was the character of the people doing it. When your home is opened up and there are multiple trades coming and going, you have to be able to trust the company coordinating everything behind the scenes. On Time Plumbing earned that trust. Their reputation makes sense to me now. They took a difficult project and handled it with professionalism, integrity, and genuine consideration for the homeowner from beginning to end. We will absolutely use OnTime Plumbing again for future projects and would recommend Nick, Zack, and their team without hesitation!

    My regular plumber was not available for another 8 days and I needed help NOW since my refrigerator…read morewas on its last leg and a new one was being installed the next day. One company finally gave me an estimate for checking/replacing my water shutoff valve just before they arrived and I knew it was absolutely outrageous and taking advantage of the situation. Another company could not come for 2 days but suggested Nick and assured me he was an honorable man. Nick sensed my frustration, came over a few hours later and discovered my shutoff valve was UNDER the sink. I knew the delivery men would NOT install the new refrigerator unless there was a shutoff valve behind the refrigerator. All I had was an electrical outlet. Nick also discovered and showed me a lot of corrosion with the garbage disposaI, shutoff valves, and plumbing in general. This was a blessing in disguise as I could have ended up with an unexpected major water leak down the road. Nick gave me a very reasonable quote for the entire job and would have it done first thing in the morning. One of his workers arrived on time, greeted me in such a warm, reassuring way (Nick obviously advised him I had been through the wringer) and prepped the job. Nick showed up to make sure I was comfortable and knew we needed to complete the entire job before the refrigerator installers arrived. He treated his two workers with such respect, guidance, and leadership. They also added an extra shutoff valve to the hose leading to the refrigerator. The installers arrived just as the plumbers were leaving. Nick spoke to them to make certain all was good before he left. You don't find this kind of service every day. On Time Service Plumbing gets 10 stars from me. TY Nick, Evan and Giovanni!

    Nevada Residential Services Air Conditioning & Heating

    Nevada Residential Services Air Conditioning & Heating

    4.8
    (489 reviews)

    Fantastic, fast and very respectful. I needed to replace my AC/Furnace and spoke to a few other…read morefirms but Vlad was rhe most responsive and knowledgeable. Their price was in line with another company but significantly lower than others. I especially appreciated the care the team took while inside my home. They protected my floors and are sending a crew to touch up my attic access door that understandably got scratched in the process. When I told the lead, Ever, that I would clean up the debris left behind he asked 3 times if I was sure. I planned to clean the floors anyway but just loved his persistence that he doesnt leave a job site less than perfect. They also showed up right on time and finished 2 hours early.

    Predatory pricing practices and upselling. I asked the…read moretechnician if he would give me a quote to install an APCOX as I am a cancer survivor and immunocompromised. We also lost our furniture due to last home making my whole family sick from mold in the HVAc due to leaks. I know the APCOX pricing wholesale, the model I looked at is approx $ 900 dollars. I know the company needs to mark up to install and make a living but the quote I got was way beyond the normal mark up and upselling. The tech quoted that me I needed a duct clean on a 2 year old home, and put a quote for an April Aire that I did not ask for nor discuss into the quote in addition to the APCO X. The quote was an eye popping $11,000 dollars! Not only is this insulting to my intelligence but when I called the company they didn't care.

    Impact Plumbing

    Impact Plumbing

    4.8
    (345 reviews)

    We called for another estimate on plumbing repairs. Impact offered to come out within a few hours;…read morehowever, I had them come the next morning due to my schedule constraints. Prompt plumbing responses are key and for reference, the previous company who is also good, took 5 DAYS to come out. Kevin was professional, polite, and despite delivering unfortunate news about the extent of work, we still ended the estimate with smiles on our faces. I appreciate that he allowed us to listen to his conversation regarding the repair options on speaker with his team so we could ask questions and hear the information directly. I also felt like we got a lot more details about why we are having problems in our house that's only 5 years old, which is appreciated as well! I would 100000000/10 recommend Impact Plumbing for free quotes and repair work. Another company wanted $300 to come do the estimate! We are extremely likely to use Impact Plumbing for the repairs once we review the estimates. They were sent over in under 15 minutes! 5 star service at rapid speed!!

    Honest and speedy service! We had been dealing with a leak…read morefrom one of our showers, and after checking behind the handle and seeing the old pipes, we knew it wasn't just gonna be a quick fix, so we went ahead feelers out on Yelp for a plumbing service. The shower's got some old pipes,And from the initial online consultation to the inspection, to the final completion of out shower repair, working with Impact Plumbing was great! Customer service was stellar! Prices were reasonable and we did not feel like we were getting ripped off or pressured. Shout out to our main contact Corey, who was timely and also very kind! Would definitely recommend! Thank you guys!

    Alpha Plumbing - plumbing - Updated August 2026

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