I'm glad I hired Dom. He replaced my break pads and rotors in a reasonable time. Communication,…read moreservice and price was great. I saved his contact in my phone and would highly recommend him.

Was looking a good, reliable mechanic, and found Dom's business on Yelp. The reviews were…read moreexcellent, saying he's reasonable with prices and an overall good mechanic, except one review. I read it and deemed it was both their faults and that shouldn't hinder me from seeking his business and services. So, I try to contact him about my car. Called 7/16 for a quote, called back 7/21 (no answer) and 7/23 (answered). On the phone, he said "next week" he could see my car and I'm like great! He says to text him my information and car troubles, so I did that same day. Didn't receive any type of communication for almost a week until today (7/30), I was still open to working with him until he offers me a slot and takes it away in less than 3 hours. Very unprofessional and inconsiderate, considering he didn't get back to me for almost a week. Then he hearted the message which seemed petty. Also here's a tip: don't talk to your customers like they're a burden and wasting your time (by your tone) because obviously I wasted my time with you.

Called eight other shops for an emergency fix because we were leaving for fairbanks same day and…read morehillside was the only shop that got us in immediately. Got it done in two hours and charged an hour of labor on top of mounting my license plate and some other things that were big help for 10 bucks. Honestly miracle workers today and now got a dedicated customer. They did everything asked and more, car is working flawlessly now. Also got to pet two friendly dogs five stars - would stress out here again, pups helped

The owner, Ben is very honest and very knowledgeable. It took about a few hours to get the job…read moredone. The price is very reasonable and he explained me why it needs to be done. Thank you Ben!

Because our previous service had been so good, we went back for brakes. We had them done and a…read moreweek later we felt and vibration and heard a squeak in the brakes. Immediately my husband knew there was an issue with the rotors, so we took the car back. We asked for confirmation about our rotors and their status. They claimed they were fine. I should have pressed the issue, because now my rotors are damaged and I have to have they replaced and it's costing me a over a grand to my brakes and rotors redone after less than 10,000 miles later. We are VERY UNHAPPY with R&R. I can no longer recommend

We have been taking our vehicles to R & R for years for all needed work. Jobs are done on time, the…read morecost is reasonable and the crew is always pleasant and easy to work with.

Went here several years ago on a Groupon, and recently returned for an oil change and service on my…read moreDodge Dakota truck. Honest, fair prices, and timely service. Told me what was wrong with options for addressing the issues, most of which were minor. No pressure or "up selling". I will be bringing my other vehicles here.

I told the man what I needed he gave me a date to be there I was there he fix what I needed with…read morethe outer problem this man is a good mechanic and I recommend anybody and everybody to do business with this guy he is a good mechanic and he is fair thank you sir we're doing such a fine job on my rig

Had a great experience at Big O's. My truck kept throwing an engine code that other shops couldn't…read morefigure out. These guys had it diagnosed and fixed right away and I've it's been trouble free for weeks now. Couldn't recommend them more.

What great communication. Bonnie ( and the owner once)…read moreKept me informed as they cranked out some overdue preventative maintenance I chose to do on The brakes. I always trust that they'll do what I want. While keeping an eye out for other impending issues. I always opt for as much preventative as I can. Who wants a call from the spouse when you're out of town. " hey honey. The car.......@$%#... I don't. Trust Big O's My Dad did.

My car broke down and no other auto place could take it for 2.5 weeks FATS let me park it and…read moreworked me in within 3 days. They explained everything and did exactly what they said they would. Very reasonable prices .

This is a busy shop. Phones ringing off he hook when I came to pick up my car. The guys at the…read morecounter handled everything well and didn't keep me waiting while they talked on the phone. They were good at listening and not trying to talk me into something I didn't want when they called me to tell me what was wrong. I told them exactly what I wanted done and that's what they did. They even threw in a tire rotation for free because it needed it. As long as I have a vehicle, this is where I will go for service. The guys are friendly and nice. These guys didn't treat me like I was less than just because I am female which is what I have experienced at other shops.

I vividly remember being a small kid, leaned over my dad's engine as he pointed to something and…read moresaid "don't ever let your serpentine belt break, always replace it first, it'll break a bunch of stuff with it." So anyways, I broke my serpentine belt on the middle of C Street at midnight and it broke a bunch of stuff with it. Desperate, I had it towed to Specialized based on sort of remembering the name from a conversation once. Thank goodness I did!! These guys really took care of me, they even put up with my husband calling from out of town for updates multiple times throughout the week the repairs took. I was given an explanation of not just what needed to be fixed, but why & how it would impact my driving experience. I was given choices and explanations for work that was optional, or work that could be done to a 'good enough' level versus fully restored. The guys at the shop were always courteous and knowledgeable. My favorite part of the experience was that they got the job done for significantly less than estimated! The work took a few days longer than expected, but I understand parts can be fickle and I had a second car available to me so I wasn't in a rush.

Bought a car from another owner that handed me a file folder full of repair paperwork that JT Auto…read moreperformed. there is a service sticker with an upcoming service in about 2000 miles on the windsheild. I stopped in to ask what needed to be done. Was it an oil change was it a tuneup. They acted like I stole the car. Intimated to me that it was against the law for them to tell me the information I was seeking ...told me it was HIPAA related type thing. I'm literally standing there with the car.. same license plate ...same VIN... gave them all the information they needed to look in the system. She begins to try to give me generalized service intervals. I wouldn't recommend them... if they're not enough of a service to be forthcoming to recognize a vehicle that they've worked on with the work history. If they try to bullshit you about why...they will bullshit about worked needed. I wanted to keep the car there at that shop, but given the attitude of the woman that I was dealing with and given the reluctance to even entertain trying to at least give me the basic. "It's an oil change". I couldn't trust them, and I won't trust them and you should not either. I took this car to Audi and I got all the history on this car from that dealership. All I had to do is show proof of ownership. JT Auto never asked to see that.