We are a local Children's Science Museum and we have used Always Green Clean multiple times in the past and they have usually done an amazing job cleaning our small showroom carpets. However this last visit, will be our final time using Always Green Clean, and we want to warn others about their terrible customer service and bad business practices. To begin, the scheduled time for the service was 9am to 11am. At 9:38am, we called AGC to let them know that their technician did not arrive and we were told that he was going to be late but he was on his way. He was over 45 minutes late! When he arrived, he indicated that the amount charged would be different than what our invoice, which was sent on the Monday prior to the visit, indicated- in fact it was more than double the $150 quoted amount that was listed on the invoice. All appointments from the past 3 years have ranged from $150 to $165 for cleaning the exact same sq footage, the same exact rooms! He told my co-worker that if he started the service, that he would be late to his other jobs!!! Well, since he arrived on site more than 45 minutes late, of course all his other jobs would be pushed back, right?! I called the office and explained the situation. The office worker told me to wait for a manager to contact us and I am still waiting for that message/ phone call. Finally, this same technician came into our office as he was about to leave to tell us that he spoke to the manager and as he put it "Yea, they aren't going to do anything for you." We will NEVER use Always Green Clean again and as a museum which is affiliated with other area museums in the Davis/Sacramento area, we will have a conversation about the bait and switch that this business is pulling on customers. *To top it off, the carpets still have "gunk" on them- just look at the photos. NOT worth the $370 they inflated the price to!
*Always Green Clean asked me to make a clarification to this review. The "gunk" (not really a stain as it isn't just discoloration) mentioned above and in the photographs was not caused by Always Green Clean. Although it doesn't state that in this review, AGC asked me to clarify this point. Additionally, Explorit Science Center is 501c3, we are a non-profit organization that provides science education to the local community and to schools. We fall under the same category as a charity, not a for-profit small business organization. And once again I reiterate that all our previous experiences from Always Green Clean have been wonderful. The technician was always respectful, always took their time to do a meticulous job, not worrying about making it to the next location, and in the past we believed that the business cared for the client. This recent experience has been a disappointment for the museum and ordeal for all parties involved. read more