Amazon apparently has duct cleaning and they cater a representative to one's area. I have 1-2 cheaper quotes than what I was quoted and everything was communicated by email with no phone option. I asked a question about smoke debris and they answer with removing pet odor and more mundane items. They didn't answer my significant question and apparently don't have the equipment necessary to handle my cleaning issues. I understand trying to make a sale, but especially when I ask the right questions and you answer me as if you answered the question, even though this kind of practice is done all the time, it doesn't make it right. For a hands-on issue, the lack of representation of who I am speaking to and what more exactly they offer and no in-person estimate beforehand is not great. I had another estimator not come in , but I knew he did this community and have worked with him before. Overpriced and unimpressed. Money and time better spent researching other companies and what is out there. Today, 5/27/23, after my initial review, I received a call from the company and they made a good point that I may have submitted an online inquiry only , so they responded online only but I could've attempted to call. I did not try to call because I have been constantly doing something in my life and nothing really stuck out. I did clearly state smoke issues in my request and what was or could be used wasn't offered in the email response. A fogger and some other machine that is environmental (or maybe salesman was saying fogger and cleaning is more environmental) is included w no extra cost but over the phone is not the same for me as in writing and in an email. This is a company that does care. Reach out to them in other modes of communication if you need to. In my personal situation, there was that loss of trust initially and in my personal situation, I need to just move on. I was told about how other companies typically have hidden charges and don't explain things out enough and I feel this has been relatively true part of the time from personal experience. If you have time, compare your options and make a personal decision for yourself as a customer. read more

I contacted Amazon Air Duct Cleaning to have my dryer vent cleaned. My technician Terry was very nice, professional and knowledgeable about the service. He informed me of the process from beginning to the end. He also answered all my questions, by his responses you could tell he was an expert in his field. There was a promotion going on so I was able to get a fair price. I am very satisfied with the service that I received and will not hesitate to use them again. read more

Mike came within the projected time window and began a thorough duct and vent cleaning. He explained everything very well to me, answered patiently all my questions and showed me before and after-pictures of each duct of all vents. I added additional services such as blower and coil cleaning, as well as the dryer. Those were extra charges, but I did it anyways since it was never done before in my house. Overall I am extremely satisfied, and I would use their service again. read more

Alex came on time and the service was very professional, explaining the work he would perform in detail. He took videos during the cleaning and took pictures before and after showing that the job was complete. I would highly recommend this company. read more

Had my house ducts cleaned and my dryer vent cleaned. Terry was great. He was on time and did a thorough job He was friendly and willing to answer my questions. He showed me video of every step of the process. Highly recommend! I will definitely use them again in the future. read more

Giving all 5! Calls back within an hour of requesting of information, provided a reasonable quote and we're not pushy about services they offer! The work was done quickly and professionally by friendly and informative technician. Highly recommended! read more

TOTALLY professional. Spent an additional 60 minutes to solved a unique problem with smiles on their faces. J. read more

Amazon Air Duct Cleaning was fantastic. Very responsive. They treated my home as their own. The before and after pictures were disturbing. I can't believe what we were living with. Feel like we're breathing better already. Thanks Amazon! read more

Thanks for your service. The price was clear. Steven came on time, he is so knowledgeable and friendly. He helped me to move things around needed to access the ducts. I had a lot of questions, and he was patient and answered all of them . Also, he cleaned up everything afterward. Cannot asked more and definitely will use them in the future. Highly recommend them. read more

nice guys. really helpful and informative. great work. First service for ducts in 35 years.

Our Maytag technician recommended that we have our dryer air vents cleaned -- so we did a search and found consistently great reviews for Amazon Air Duct Cleaning. I called them and within two days they came to our home and we were wowed by their professionalism, communication skills, customer service and thoroughness. The technician explained what needed to be done -- and documented the work with "before" and "after" photos. He also installed an additional screen box to ensure that rodents and birds could not access our house through the vents. I was 100% happy with the service and the price. I will have them come every year. This service prevents a fire hazard in the dryer and improves the efficiency of our clothes dryer. THANK YOU Amazon Air Duct Cleaning Team. Anita B read more

Mike has cleaned our dryer vent twice and he has been incredible both times. This company is responsive and reliable. I would never use any other company for dryer/vent cleanings. Highly recommend read more

Amazing experience having our dryer duct cleaned (in a high-rise condo FWIW). The technician (I want to say his name was Mike but sadly do not remember) had us come look at the dryer vent before he started -- in the after pictures it was shiny and looked brand new. He also took the time to vacuum everything behind the laundry units -- and was still in and out in maybe 30-40 minutes. I also appreciated that he let me know early in the day that he'd be arriving at the end of the appointment window, so no waiting around wondering. Only downside was that when I booked the appointment the soonest we could get was about 3 weeks out, but the work was good enough to make up for the wait. read more

Had my air ducts cleaned and I can not recommend Amazon enough. The crew were great, friendly, considerate that I work from home and showed me all the before/after photos. I could not believe how bad my ducts were. I will definitely be using Amazon in the future. Don't hestitate to book with them' read more

Turned up an hour late and then immediately said there was an issue with parking and they weren't sure if they could do it, there was plenty of parking on the street but he said he couldn't fit so I offered to move my car off the driveway and have him park there. He still wasn't sure if this would work. I live in a city, available street parking and a driveway is all I can offer and rare at that. He was able to fit on the driveway and when he came in he was unhappy with how tight the space was to get to the furnace and duct work and began throwing my possessions around in the garage, he then went over and began to pull on my garage door (which is electric). I asked him not to do that and gave him feedback on his attitude. I suggested we cancel and don't go any further and he agreed. Worst attitude I have ever experienced from the 1st minute to the last, zero customer service or care. If you live in a new build surburban home with a large driveway Amazon could be a good option, if you live in a city expect to face some serious attitude. He even admitted he doesn't normally take jobs in Philadelphia. read more

Highly recommend. They did our dryer vents. You cannot believe how much lint is in your ducts! I feel so much better now that this fire hazard has been removed. Excellent response, they update you before they arrive. Clean, professional and knowledgeable. Loved that they show you before and after pictures! read more