Came here to claim my birthday gift for the first time ever. Didn't know what to expect, I thought…read moreI was just getting a discount but ended up having to choose between 2 cute bags. I actually wanted both of them but I love the one I chose. I looked around but didn't find anything this time but every time I come here I always find a cute top to wear.

Terrible customer service .... Never once did anyone ask me if I needed help or greeted me. I could…read morenot get a skirt off the higher rack to get different sizes and had to climb up, no help with dressing rooms or sizes, girls at the register were soooo snotty, arrogant and unfriendly. My experience makes me want to never go back. Please hire friendly people and people who want to be there and train them appropriately to interact with customer. 8/29/25 Thanks for responding... ticket 220002058530 Employee was Maia 8/29/25 at 11:57am

The girls working the fitting room area tonight around 6pm ish were SOOOOOO SO nice like wtf they…read morewere all so sweet. I asked for a sweater in a smaller size and one of them brought out an alternative option in my size which I loved even more and ended up purchasing :) It was really mellow for a Friday night -- I think because of the rain? Anyway pls let the girls know I love and appreciate them so much!

The store is stunning and nostalgic for someone that grew up in the Y2K era! I do love the…read moreselection, I feel like I'm stepping into a Square Enix game with the style selection. That being said, I am kind of put off by the staff that I've encountered on two trips. As I was checking out yesterday, I asked if edikted had an app or an email listing in hopes of maybe getting a coupon. The clerk turned towards I would assume to someone who was in higher authority and he shook his head no. As I started my way home, I happened to look it up and they do in fact have an app that offers a welcome coupon that you can stack. I thought that was incredibly misleading on his part. I absolutely am in love with the pants I got, but I ended up buying them online. Even with my coupon, it ended up being $10 cheaper than in store. I had to make a whole other separate trip to return my first pair. This could have all been avoided if you were clear about the app. There is a possibility that they weren't aware, but I find that hard to believe if you're in higher authority you wouldn't know. I work in customer service and totally get being overwhelmed. But this felt strange. Not particularly good vibes that would make me want to shop here again.

I've been to this store a few times with my daughter, and she really enjoys coming here because the…read moreclothes are cute and trendy. The store itself is on the smaller side, and it can feel a bit messy. The shelves and tables aren't very organized, so sometimes it takes a while to go through everything. The biggest issue for me is the customer service. There are a few employees who seem friendly, but most of the time, the staff don't come off as very welcoming or helpful. It can feel a bit uncomfortable, like you're being watched or judged, which makes the whole shopping experience less enjoyable. That being said, the clothing quality is pretty decent, and there are definitely some cute pieces if you take the time to look. I mostly come back because my daughter likes it, otherwise I'd probably just shop online or look for other stores with friendlier service to avoid the in store experience.

If I could give one star I would. The cashiers in there are really snotty came in there to buy my…read moredaughter something and I never wanna walk back in there person at the register. His name was Ashley. TERRIBLE CUSTOMER SERVICE SKILLS

My 2900th review goes to Fashionphile at the Irvine Spectrum. I had a wonderful experience here on…read moreThursday, 7/24/25. Lauren helped me and was extremely sweet and patient. I looked at so many Louis Vuitton bags and Chanel's and we talked about the history of Birken bags. She's very knowledgeable and has great insight about the industry. I was deciding between a few LV bags and wanted a smaller understated purse. They have a 14 day return policy in case I want to swap it for something else. I really appreciated having time to make a decision and she made me feel comfortable and not pressured. If you're going to buy a purse, I would highly recommend coming to see Lauren so she can guide you on the best choice for your personal fashion needs. :) A+++

Too expensive and too old i could buy brand new one for the same price not friendly at allread more

I stopped by with my friends because we saw the huge going out of business sale signs with the…read more30-60% off the entire store. We peeked in the store but didn't see anything pretty or nice quality that was worth trying on or purchasing. The prices weren't particularly cheap, even with the discount. I noticed the quality was not in alignment with the price tags. I don't mind paying more for dresses as long as the material is nice. It was a miss for us. We walked out empty-handed and disappointed.

I have always loved Francesca's and their sister stores, like the Daisy Shoppe. Francesca's…read moresomewhat appeals to a younger market, but there is something to find for everyone. Whoever their buyer and merchandiser are, they do a fantastic job. The store is always well organized by style/color/theme. They are also always having some kind of sale or clearance too. The price points are pretty average for a boutique, and since they have plenty of sales, I think most items are marked pretty reasonably priced. When I walked in today, the staff greeted me right away and asked if I was looking for anything specific. When I told her I was just browsing, she told me to let her know if I needed help and seemed really genuine. I always find the cutesiest dresses and tops at this store. They also carry great jewelry, accessories and gifts!

The clothes are sooo cute! Was searching for the perfect birthday party dress and found it. Alex…read morehelped me with my sizing and recommended some beautiful pieces. So well curated!!

This store is so cute! I came in for a baby shower dress and grabbed a couple dresses and Chloe G…read more came over to help me out and recommended a few other dresses that I might like, and guess what? She picked a beautiful one for me!! One that I would have never picked myself. Thanks Chloe you were super sweet!

I cannot emphasize enough, how much I enjoy going shopping at Garage at Irvine Spectrum with my…read moredaughter. This is always a daddy-daughter experience, one which she and I will always remember forever. We come here at least 2-3 times per week. There are so many reasons why we enjoy shopping at Garage, and why specifically at this location. Let me begin with the first reason - the employees. We know them by name now. There is Joby, the quintessential manager and leader, who has incredible empathy, sharp wit, powerful communication skills and strong leadership acumen. Most recently, my daughter lost her gift card for a substantial amount, and Joby was able to resolve the situation in a wonderful manner. Then there is the always wonderful Britney, who literally says hello every single time we walk in, and converses with me when my daughter is trying on clothes in the impeccably clean fitting rooms. Britney's vibrant and pleasant demeanor make us feel welcomed every time. This coupled with Maddie's outstanding zeal and energy, as well as Sophia's pleasantness and efficiency, make our Garage visits incredibly happy. Both Maddie and Sophia speak with me, I partially suspect to make sure that I am not uncomfortable in all girl's store; however, I also believe that they genuinely wish to engage in conversation. I usually quietly stand in one unassuming area of the store, so as not to interrupt anyone, who is either working or shopping; however, consistently, either Maddie or Britney will come up and either speak to me, while I am waiting for my daughter, or to both of us. My daughter engages in dialogue with the team here quite a bit, and feels very confidence in doing so. Britney has commented several times on how my daughter is mature for her age and a great kid - and I completely agree. It is nice to have some positive female role models for my young daughter. Also, I have read some of the other reviews for this location about body shaming, and neither myself or my daughter have felt this way. There has never been any commentary or dialogue, either direct or implied to make us feel otherwise. In addition, the team at this Garage location is so diverse in all of its variety, that I am challenged to find how this could possibly even take place, as the team embodies the demographic of the diverse constituencies it serves. In closing, the clothes are a little too edgy for me, after all, I am a middle-aged conservative father, but they are so fresh and cool, that my teenage daughter can't get enough and her friends at school always positively comment on them. I estimate that I spend approximately $1,500-$2,000 per year at this Garage location. We both look forward to our next visit at Garage Spectrum, which per my calendar, will probably be within the next 24 hours :-)

KEEP IN MIND, I'm NEVER one to write bad reviews or ever speak ill will of retail workers because I…read moream one too but I cannot just be nonchalant about this matter and lie here and say I had a good experience at this location. Tbh it felt like I was low key getting hate crimed for my gender because I AM A MAN and Garage is solely for females. MIND YOU, I didn't even take a SINGLE STEP inside the fitting room, I was waiting for my bestie outside. Also, KEEP IN MIND, these fitting rooms are exposed like there's no door or barricade that separates the main floor and the fitting rooms. It's entirely exposed and the female sales associate is monitoring it on your left. Also, each fitting room has its own booth and its covered by curtains. Anywho, that's beside the point. MIND YOU, I am just a gay man who was accompanying their female bestie to try on jeans and I was respectfully waiting for her outside. I didn't even take a SINGLE STEP inside, I was waiting for her OUTSIDE but I am near enough. Then, as she came out and she's looking at herself in the mirror and I'm giving her my opinion, I respectfully asked the female sales associate if I can go inside so I can take a proper look at the jeans she's trying on but she ignored me so then I asked again the second time and she still rolled her eyes, didn't acknowledge me and I was ignored. Then, my bestie respectfully asked her if I can step inside as well and that's when she answered and said no. In conclusion, I understand the reason why she said no to me because it's weird for a man to be in a all female fitting room and if it was the other way around, I would've found it weird too but KEEP IN MIND, I work in luxury retail and I know if my bestie and I were at a Nordstrom or a Bloomingdale's or like some luxury boutique, the sales associate wouldn't be as rude as the Garage employee was to me. Though I fully understand the decline of me stepping inside, the sales associate didn't have to have a rude demeanor. Plus, not just her all her other female coworkers didn't have to look at me weird or look me up and down. It's just so unprofessional and not welcoming at all. The only thing I'll shout out is the one female employee who helped my bestie pick the right kind of jeans and to clarify the sizing of their jeans. So, thank you to you. I forgot their name but they were super helpful.

This review is long overdue! We visited Windsor about three weeks ago while looking for a dress for…read moremy daughter's 8th-grade Coachella-themed dance. After having no luck elsewhere, we stopped into Windsor and were happy to find a great variety of dresses. From the moment we walked in, we received excellent customer service. The staff greeted us warmly and asked what we were looking for. I couldn't quite catch the associate's name--it may have been Hailey or Bailey--but she was amazing. She helped pair a cute belt with my daughter's dress and even gave us great ideas to complete her Coachella-themed outfit. Thank you for going above and beyond and making our shopping experience so enjoyable. We truly appreciate the outstanding customer service and will definitely be back!

I have shopped at Windsor for 15 years. It's always my go to spot and swear it has enhanced so much…read moreover the years. I have a huge shoutout to Tanya and Bailey helping me the other day. They literally made my entire week! They are that top notch customer service that you just don't come across often anymore. They deserve raises, a vacation, a promotion; something!! Thank you ladies so much and thank you for reminding me why I love this store and you will absolutely be seeing me soon.

Gray is super nice!! She's rang me up 2-3 times now and it's always a pleasure to chat with her :))…read more The blonde employee running the fitting rooms was also very kind and helpful!! It's a pretty mellow store on weekday afternoons -- I was asked 1x if I needed help finding anything, otherwise the girls will leave you be unless you go to ask them a question. I've honestly never run into poor customer service here

I love Free People. Although many of their items are over priced, you can't get away from how cute…read moretheir stuff is. Every time I wear something from FP, I'm bound to get a compliment from a stranger. It's a love-hate relationship, as my bank account hates this place. As for this specific store, I can understand many of the other reviews about their customer service. But, I will say, I have also had great experiences here. The last time I went in, Gray (not sure how you spell her name) was helpful and overall just nice. And I didn't feel completely judged haha. I've also been helped by an Asian gal, but that was over a month ago, and she was also helpful. In fact, I think she grabbed like 6 pairs of overalls to try on - because of color variation. Overall, I think I'm addicted. I always have to come here when I have to do an online return, and I inevitably end up buy something else. Overall, cute stuff. And the service received so far has been great. Value is where I dock off a star.

Went shopping with my friends and got a really great deal on a jacket. Regular price was $89.99, I…read morepaid $24.99. I didn't need another black jacket, but of course i couldn't resist a good deal! If you have patience, their clearance racks have some deals worth checking out, so make your way to the back of the store! Like most stores in Southern California, they charge for bags, so be prepared to pay or bring your own bag.

Yuri was so AMAZING! She's so sweet, helpful, and kind. She remembered me from last time and that…read moredefinitely made my experience shopping here so special! You wouldn't think you would get that kind of treatment at a retail store so that stood out to me and now I'll be coming back all the time to shop.