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    Urban Outfitters

    2.9 (109 reviews)
    Closed 10:00 am - 9:00 pm

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    Unprofessional rude bitchy worker

    One star for the staff Specifically this young girl in the red shirt and overalls I understand hiring young kids but the fact that they have such horrible attitude is what I don't get How does urban outfitters hire this girl when she was just so rude, how did she pass her interview lying about having great customer service. The way she responded to my question was disrespectful If she's so unhappy working there why work and throw her negative vibes at nice customers Sadly didn't get her name cause her name tag was hiding by her legs but I'm sure managers /workers know who this girl is Then another worker came to the front and started talking and being very unprofessional and gave me dirty looks I understand it's the pandemic all I wanted to do is exchange my shoes for a different size I wouldn't have gone to shop I just wanted to make a quick return and I would've loved to not have encountered such disrespectful workers When I finally made my return the man attending the register was nice and polite that's what I expect from everyone working there Hope there's changes because I will continue to make complaints if staff continues to act like this There's no reason to have people like this working for a nice company If that's the case I will apply and get paid to be rude to nice customers too!

    apparently a lot of Taurus shop here! Had to dig to find the Taurus dish for my friend, and love my Virgo one I got to match :) $8
    Tris M.

    Gotta say, I believe this store is organized chaos. I was greeted very friendly when I walked in. I saw beauty was on sale, so I picked up some things. I ended up going back to the front to get a shopping basket. I saw UO Home was an extra 50% so I wandered back there, only to see regular price items. Then I saw; tucked in the back corner one shelving unit. Some didn't have stickers, some said $9.99, but I had no idea. I was in line, then saw the camera display (Polaroid). I darted over to see if there was any cheap film (lol at me trying to find cheap instant film). Sadly there was everything but film in ways of mini film picture frames, cases for a regular size Instax (I have the mini), etc etc. ^ while I was looking at the cameras, a cashier asked if I wanted to keep my basket at the register. Heavy as it was, I was almost done shopping so I politely refused. I didn't want to be *that* customer, but I did ask for a price check on the clearance, because I didn't know what fell under the 50% off. (Disorganization led to confusion - 'are these phone cases supposed to be here and do they count as 'Home' for 50%?') A notebook marked for sale for $9.99 was actually $1.99 and was half off, so I paid $1.00. That pattern followed where sometimes things weren't marked correctly, ended up being 99 cents (50 with the half off). What ended up being most expensive was my mint marble phone case (half off $9.99 - $4.99) and the two matching jewelry dishes I got for me and my Taurus friend (regular price - $8.00) The cashier didn't ask if I wanted to sign up for rewards :( she asked the girl before me, but not me. I am saddened when cashiers do this (especially if my loot is from the clearance) This store is incredibly expensive, I will not lie. But if you dig through clearance, and believe me, you will dig, you can find some gems.

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    1 year ago

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    2 years ago

    Pricey, but clean and in one of my favorite Malls! The staff was nice & had the place organized

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    3 years ago

    My favorite place to shop! But great, intentional customer service here is really lacking. :( Bad first experience.

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    Page 1 of 3

    Ask the Community - Urban Outfitters

    Review Highlights - Urban Outfitters

    We first made a return and the gentlemen was so very kind and helpful.

    Mentioned in 2 reviews

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    Levi’s Store

    Levi’s Store

    3.5
    (57 reviews)
    0.2 mi
    $$

    Levi's stores might not be what they used to be, but I will always love walking into one . There's…read morestill something special about the familiar styles, classic denim, and that timeless vibe you just don't find anywhere else. The quality may feel different these days, yet the brand's heritage keeps me coming back. It's more than shopping--it's nostalgia, comfort, and a reminder of why Levi's has stayed iconic for generations over the years despite the changes in recent collections today. I RECOMMEND.

    Disappointing Customer Service…read more I've been shopping at the Levi's store at Irvine Spectrum almost every weekend, so I'm very familiar with the store and usually enjoy stopping by to see what's on sale. During my recent visit, a bald male employee asked me, "Have you been here last weekend?" I said yes and mentioned that I'm there almost every weekend. He then asked if I was looking for something in particular. I said that I usually come in to see if I can find something on sale, and his response was, "Not this store." I honestly found the comment unnecessary and very unwelcoming. As a regular customer, that's not the kind of interaction I expect when walking into a store. There are much better ways to communicate with customers without making them feel like they're being pushed away. I hope management addresses this because one employee's attitude can easily turn away a loyal customer. I'll definitely think twice before coming back. 8/8/26 @ 10am.

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    Urban Outfitters - womenscloth - Updated August 2026

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