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Urban Outfitters

2.9 (109 reviews)
Open 10:00 am - 9:00 pm
Updated 3 months ago

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Unprofessional rude bitchy worker

One star for the staff Specifically this young girl in the red shirt and overalls I understand hiring young kids but the fact that they have such horrible attitude is what I don't get How does urban outfitters hire this girl when she was just so rude, how did she pass her interview lying about having great customer service. The way she responded to my question was disrespectful If she's so unhappy working there why work and throw her negative vibes at nice customers Sadly didn't get her name cause her name tag was hiding by her legs but I'm sure managers /workers know who this girl is Then another worker came to the front and started talking and being very unprofessional and gave me dirty looks I understand it's the pandemic all I wanted to do is exchange my shoes for a different size I wouldn't have gone to shop I just wanted to make a quick return and I would've loved to not have encountered such disrespectful workers When I finally made my return the man attending the register was nice and polite that's what I expect from everyone working there Hope there's changes because I will continue to make complaints if staff continues to act like this There's no reason to have people like this working for a nice company If that's the case I will apply and get paid to be rude to nice customers too!

apparently a lot of Taurus shop here! Had to dig to find the Taurus dish for my friend, and love my Virgo one I got to match :) $8
Tris M.

Gotta say, I believe this store is organized chaos. I was greeted very friendly when I walked in. I saw beauty was on sale, so I picked up some things. I ended up going back to the front to get a shopping basket. I saw UO Home was an extra 50% so I wandered back there, only to see regular price items. Then I saw; tucked in the back corner one shelving unit. Some didn't have stickers, some said $9.99, but I had no idea. I was in line, then saw the camera display (Polaroid). I darted over to see if there was any cheap film (lol at me trying to find cheap instant film). Sadly there was everything but film in ways of mini film picture frames, cases for a regular size Instax (I have the mini), etc etc. ^ while I was looking at the cameras, a cashier asked if I wanted to keep my basket at the register. Heavy as it was, I was almost done shopping so I politely refused. I didn't want to be *that* customer, but I did ask for a price check on the clearance, because I didn't know what fell under the 50% off. (Disorganization led to confusion - 'are these phone cases supposed to be here and do they count as 'Home' for 50%?') A notebook marked for sale for $9.99 was actually $1.99 and was half off, so I paid $1.00. That pattern followed where sometimes things weren't marked correctly, ended up being 99 cents (50 with the half off). What ended up being most expensive was my mint marble phone case (half off $9.99 - $4.99) and the two matching jewelry dishes I got for me and my Taurus friend (regular price - $8.00) The cashier didn't ask if I wanted to sign up for rewards :( she asked the girl before me, but not me. I am saddened when cashiers do this (especially if my loot is from the clearance) This store is incredibly expensive, I will not lie. But if you dig through clearance, and believe me, you will dig, you can find some gems.

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1 year ago

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2 years ago

Pricey, but clean and in one of my favorite Malls! The staff was nice & had the place organized

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3 years ago

My favorite place to shop! But great, intentional customer service here is really lacking. :( Bad first experience.

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Review Highlights - Urban Outfitters

We first made a return and the gentlemen was so very kind and helpful.

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Comforts of Home Furniture  - Laguna Hills

Comforts of Home Furniture - Laguna Hills

4.5
(109 reviews)
2.0 mi
$$

This store is wild. Basically, envision every expensive, unique item imaginable at your rich…read moregrandparents' house. Some things are incredible pieces and many are gaudy, but still fun and cool. Expect a visit into this store to be fun and, hopefully, you find something you need or want. The owner is an older gentleman that is a character. He knows everything about everything and is a kind soul.

After we had our sofa for almost 20 years, we finally had to give up. We've been looking for a good…read morequality sectional like old one, we were going to order the one from Pottery Barn, However, their waiting time is ridiculous , the price is still expensive and it is still imported ( maybe made in China?) . I stopped by this store and Marie welcome me with big smile. She is the most patient sale associate and wasn't pushy at all. I asked a bunch of questions and I told her that I have the style in my mind already then she showed materials we can choose from. So many great options ! I went to the store so many times for a few months. We decided to go with the leather and Jackie showed our piece and make sure we are happy with it before they started making. The sectional came up earlier than we expected and it is SO Beautiful !!! We are super happy with the customer service and our new sectional! Thank you so much and sorry to take me to write this review for one year lol!

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We specialize in custom sofas. Visit us in Laguna Hills or The Sofa Shop in San Juan Capistrano for your living room needs!
We specialize in custom sofas. Visit us in Laguna Hills or The Sofa Shop in San Juan Capistrano for your living room needs!
Upholstered beds and headboards made custom.
Upholstered beds and headboards made custom.
Bedrooms - you choose the color, shape, size, and even hardware!  Come in to see our complete line of bedrooms!

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Bedrooms - you choose the color, shape, size, and even hardware! Come in to see our complete line of bedrooms!
Ammie Kim Interior Design

Ammie Kim Interior Design

5.0
(31 reviews)
0.3 mi
Certified professionals
Locally owned & operated

Ammie was fantastic to work with. My condo in northern Los Angeles needed serious touch-ups after…read morebeing rented out for 10 years, and I didn't know where to start. After seeing her portfolio, I was a little self-conscious about my very "normal" place, but Ammie immediately made the process comfortable and collaborative. She created a clean, cohesive design plan, helped me review painting and carpeting quotes to make sure pricing was reasonable, and recommended furniture options across different budgets. Everything felt practical, thoughtful, and easy to execute. The space looks completely refreshed now. I'm very happy with the result and would absolutely recommend Ammie.

I'm so glad I found Ammie to work with on remodeling my first home! She responded so quickly when I…read morereached out for an inquiry and took the time to answer all my questions. She never pressured me while I was still considering whether to get an interior designer or not, and she was very upfront about her costs and services. She made the whole process really comfortable. When Ammie came to see the space, she had an eye for making the house a home. She immediately knew to recommend adding a kitchen island. This was something I was actually going back and forth on for a really long time, and I had so many people telling me not to do it and how it would look weird or there wouldn't be enough space in the kitchen, etc. After renovations, I'm so glad we got an island because it's functional and it really elevates the space, I love it. All her measurements and recommendations are spot on. Ammie took a lot of stress and weight off my shoulders because I knew whatever she recommended was in my best interest and aesthetic. I also asked so many questions and she was always prompt to answer. 10/10 recommend working with Ammie on your next design project. Thank you Ammie! :)

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Ammie Kim Interior Design
Ammie Kim Interior Design
Ammie Kim Interior Design

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Living Spaces

Living Spaces

2.3
(1.6k reviews)
0.6 mi
$$

I had a great experience with Tamara at the Living Spaces Irvine, CA location today. I had my eye…read moreon a beautiful, deeply discounted dining set and she approached me and asked if I had any questions. This set was a "Sold As Is" table and 6 chairs for a very low discounted price. I asked Tamara if this was the only set at that price and she said "yes." I told her that my mom may be interested in it for her house, but my mom wasn't with me at the time. Tamara instantly explained that they can't place anything on hold for anyone, and that if I (or my mom) liked the dining set then we should buy it ASAP because, for example, people that saw it yesterday (or last weekend) could be coming back to the store again later today to purchase it, and then it would be gone. This was a $1,500 dining set with 6 beautiful upholstered chairs, and the entire set was marked down to only $586.00 plus free delivery. I appreciate how Tamara was instantly honest and straightforward with me and explained the situation. Not to evoke fear, but to waste no time explaining the situation to me, which I appreciated. This was a flawless showroom piece in great condition at an excellent price, so she wasn't kidding. The way Tamara was looking out for me kinda reminded me of my late grandmother, who always "told it like it is." I instantly called my mom and had her drive to Irvine to come look at the dining set. Again, I instantly felt like Tamara was on my side as a team player, not a sales person. In the 20 minutes I was waiting on my mom to get to Irvine, Tamara was by my side at the table, helping me to hold down the fort so that no other interested party could come and potentially buy this dining set out from under me. While we were waiting on my mom to arrive, Tamara even helped me to exam the table and six chairs to make sure there were no scratches or defects, since this floor sample would potentially be what my mom ended up with in her home. My mom arrived and loved the Zoey dining set! Tamara made us feel comfortable and she was knowledgeable and easy to work with. I highly recommend asking for her if you visit this showroom.

I really wish I could give this place zero stars. It's physically painful to tap the one star…read morerating. If you look at my profile, you'll see that I only post 5-star reviews. In all my years on this app, I have never posted a negative review. I don't believe in hurting businesses just become some employee had a bad day. However, Living Spaces' customer service is so incredibly bad that I have to post this so others can be warned. Wife and I went to the showroom, picked out a couch, measured it with a measuring tape to make sure it would fit, and then went home, thought about it for a few days, and decided to purchase the couch. Living Spaces gave us minimum doorway requirements for delivery - we measured our entryway and confirmed the clearance. We then tossed out our old furniture on the day of delivery to make room for the new couch, so bare living room right now. Literally sitting on the floor writing this. Delivery guy shows up and immediately tells us that the couch won't fit - actually I should say mumbled it because that's more accurate. Mumbled a few words, ran down the stairs, and said they'll call customer service. Gone for probably 15 minutes. Wife gets on the phone with customer service - agent requests to talk to the delivery guy, and the delivery guy refuses and says he'll only talk to his dispatcher. Wth? Then the agent on the phone just hangs up on us. Delivery guy is waving his personal phone in my face now demanding that I talk to his dispatcher while we're back in the queue on the phone trying to get another agent. I offer to make adjustments, move things around, ask my neighbor to open their doorway to help with the clearance. Guy still refuses to deliver. By the time we get another agent, the delivery guy is gone, *tells me* I'm declining delivery and just leaves with our couch that we already paid for. On top of that, Living Spaces' "customer service" is telling us they are going to charge a $150 restocking fee and a $50 delivery fee. Is this real life? No way a company in 2026 is this horrible, right? After going back and forth and back and forth and leaving my wife in tears, we finally get them to do us a "favor" and waive the restocking fee but that's all they will do. So now we have no furniture at all, and Living Spaces is still charging us $50 for the delivery even though nothing was ever delivered. And then they have the audacity to say they will give us store credit instead of a straight refund. I'm never shopping here again and making sure everyone I have a chance to speak to ever does either. I completely understand delivery complications and bad employees here and there, but this is another level. Your "customer service" staff had my wife crying both in person and on the phone. That is beyond the pale. I hope it was worth getting your $50.

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Living Spaces
Living Spaces
Living Spaces

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Cantoni

Cantoni

3.8
(38 reviews)
0.4 mi
$$$$

Cantoni in Irvine is the destination for anyone who wants genuinely distinctive modern furniture…read more The showroom is beautifully laid out and carries European and Italian brands you won't find at the big-box stores. I came in for a sectional and ended up getting the sectional plus a dining set and a media console -- the sales team was knowledgeable about every piece and helped me understand the construction quality differences between lines. Delivery was white-glove and the team was careful with doorways and existing floors. Everything is exactly as presented. A real step up from the typical furniture shopping experience.

Fraud. Scam. Avoid, avoid, avoid!…read more Cantoni in Irvine is a scam company willing to lie and steal your money. I ordered what I was told was an Italian made chandelier. When I received it, it was marked Made in China. I immediately went to return it. Let me be clear, a $7,000 chandelier that you can find on Amazon for about $500. Jeff the manager and Danna (less so) the salesperson lied thru the teeth to justify the China made light. Lie after lie after lie. When I came to return the product, they even rolled down the warehouse bay door as tho to stop me from returning the fraud product. They said they will not accept returns despite their website clearly saying they do. Lies, upon lies upon lies. My dash cam and a video I took show exactly how absolutely scammy these people are. I had to call my credit card company to do a charge back. Avoid this terrible company at all cost. They sell lies and will do anything for a buck. Scam 2000%! Which is roughly their mark up on cheap Chinese crap they are selling. Here is their product... https://www.cantoni.com/product/glacier-suspension-fixture-brushed-bronze And here it is from Alibaba.com. https://www.alibaba.com/product-detail/Customized-Design-Hotel-Villa-Long-Luxury_1601377289338.html?spm=a2700.prosearch.normal_offer.d_image.a28b67afSnKW41&priceId=c167fb0f1eaf432db0999339426ea42d UPDATE #1: The CEO of Cantoni emailed and threatened me. Also offered to give me a refund only if I remove the review. Will be doing a chargeback. Screenshot of email attached. Unbelievable. Nice of him to put the threat in writing. Do you need any more reasons to avoid this company? UPDATE #2: So I think his wife replied with some corporate speak BS taking zero accountability. Chargeback complete with my bank. And to show just how much they are scamming their clients. I got a quote from the manufacturer in China for $1770. Mind you this is me buying 2 of each. I'm sure they get a sizable discount when they buy bulk. Lets round up to $2,000 just to be generous with shipping/tariffs. Or $5000 less than their scammy price. Image attached. But probably much more with bulk discounts and shipping by boat. Avoid these toxic people and their scammy company.

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Cantoni Furniture Design Studio Irvine, CA Bistro
Cantoni Furniture Design Studio Irvine, CA Bistro
Cantoni Furniture Design Studio Irvine, CA A novel idea from girlfriend to girlfriend #SexInTheCity
Cantoni Furniture Design Studio Irvine, CA A novel idea from girlfriend to girlfriend #SexInTheCity
Cantoni Furniture Design Studio Irvine, CA #realleather accent chairs GORGEOUS

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Cantoni Furniture Design Studio Irvine, CA #realleather accent chairs GORGEOUS

Urban Outfitters - womenscloth - Updated June 2026

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