I came to return some clothes I ordered online at this location yesterday. Unfortunately, I was unable to return the clothes without the credit card I used even though I had the receipt. So, I went home and got the card and they returned the amount to my card. I could have sworn I had returned clothes I ordered online without the physical card before but whatever! Then I went shopping... This location had multiple sizes in most everything i looked at! I was happy to ind my size available in almost everything I looked at. I can say that there are some employees that I really thought were pleasant and helpful. I didn't catch either of their names, but they were cute little brown haired girls! One may have been filipino-esq and the other white and thin. Very sweet and helpful. read more

The service Michelle gave us was excellent!!!!!!! We received many great bargains. My daughters always enjoy this store. We are always pleased by the efficient service. read more

I do not want to leave any stars. First of all, I went to AE and I wanted to try on a few items. I went to the dressing room where I encountered the "manager:....you know the heavy set; tattooed lady? She immediately on site was extremely rude and aggressive. She opened the dressing room door and as she walked away, she rudely shouted "YOU'RE WELCOME" as if I was a problem to even be there. I let that go. As I was trying to make a purchase, the assuming "new employee" could not help ring me up. She advised me that the "manager" had to ring me up. I waited very patiently for a extended amount of time. Then, the so called "new employee" rang me out with no help with the previous customer service complaint. Sorry AE. I will be telling everyone I encounter NEVER to shop at your shitty store. Bastards. read more

Let me just start by saying, that now in my early twenties, I have been shopping at this location for about 10 years and have had nothing but great experiences. Tonight I went in to get a couple pairs of plain black pants. Found a pair I liked, went to pay for them. After being CLEARLY marked that the pants were on sale, they rung up full price (I really needed them so I would've gotten over spending an extra $10 on them). What really got me was when I asked the gentleman helping me if they had any more of my size in the back (again, I was looking to purchase multiple pairs and there was only one in my size on the shelf). He then rudely said to me "well if you were a different size you'd probably have more pairs to choose from". ...... Um, I don't think my size is the problem here sir. Took my money and left. Safe to say I will be buying these pants online for the sale price and going to stoneridge from now on :) read more

Did NOT even want to give one star. Just started shopping here and the clothes are awesome BUT that isn't what I came here to say. My first Yelp review is going to be a bad one, the customer service SUCKS the big one. The manager, I'm guessing that's who the brunette woman is, needs to learn how to crack a smiled, learn how to hire people with GOOD customer service skills and stop folding and help the LINE out a little!!! . I would rather, and so would the rest of the people in line, including the woman that walked out, have the store a tiny bit messier than to be standing in line for twenty minutes with 3 people in line. That was ridiculous!!!!! Might need a new policy or plan of attack with that one read more

Terrible, would give 0 stars if I could. Waited 45 min for a fitting room. Waited 30 min to be checked out. On a Wednesday evening at 8?!?!Came in to return a few items. Found a few things I wanted to exchange them for but needed a fitting room. Kindly asked the manager (she had keys and a walkie) if she could let me in & informed her that there were 4 other people waiting for rooms as well(all rooms are locked). She said that we had to wait for the cashier to open the doors - well she actually just pointed at the cashier, God forbid she actually be helpful. I watched from the fitting room as each of the other people waiting for rooms got fed up and asked her to open the doors. Each time she pointed to the cashier. The odd thing was that she was folding a table of shorts that was already perfect. And refused to even go ring at the register. I put my items down since I didn't want to spend money in a store that didn't value my business. Waited in line for 30 min to return my items and then left. The cashier who rung me up also had a terrible attitude. Cashier #031206. I don't expect sales associates to be full of joy, I mean they work in retail - anyone who has worked in retail knows that it's not all rainbows and pancakes but have some damn accountability for your workplace and the customers who spend money to employ you. End rant. read more

The store is vey nice and clean. The store is well-organized, and they have nice blue jeans if you like them. The store has clothes for both sexes. The workers are usually decent, but I have heard of people complaining about rude employees. The place is kind of small for a clothes store, but it is still nice. I know a lot of friends, acquaintances, and DVC students that come here to shop. read more

I love this store. I love their style. I LOVE their jeans. I'm short (5'3") and their Short jeans are the perfect length for me. I only gave 4 stars because their shirts, tanks, & sweaters are pretty expensive for the thin quality. read more

I waited in front of the fitting room area for a long while this morning (in spite of the fact that there are about ten employees obsessively straightening piles of clothing every AE, there's NEVER a fitting room attendant). One employee eventually brushed past me but completely ignored me. Even though she was directly in front of me (even looking right at me) she did not acknowledge me and instead argued loudly over her headset about another employee removing something from the hold closet. Meanwhile I'm standing with an armful of clothing, obviously waiting to be offered a fitting room. Later, while looking for my size on a table of T-shirts, another employee stepped in front of me to straighten the pile I was looking through. Again, no acknowledgment at all, and he actually physically cut me off from the merchandise that I was looking through. I stood awkwardly to the side until he scurried away, then dove in again to find my size myself so I could buy it and escape. I'm 28 years old, which does mean I'm about 15 years older than the AE target market, but note to the kids working there: I've got money to spend!!! The thing is, their cheap T-shirts actually fit me well, so I keep going back. But I dread it every time. Shopping here is hands down the worst retail experience I've had in the Sun Valley mall, and that's saying a lot. read more

This store cheated on return policy. I was cheated twice by them which are really uncommon in my shopping experiences. It makes me stand up and write my first review. When I purchased pants for my daughter I was told the return policy is "in 5 years, if you are not completely happy with your purchase just return it for a full refund". Six months later I tried to return since it is small for my daughter, when the casher seems processing the return, the manager (Henry) stepped in and asking "what is wrong here" with an unpleasant face. He refused return said it was too long for return. I said it isn't 5 years yet. He said the 5 years is only means if the cloths have quality issues. I asked him how long is too long, he replied: "it is manager's discretion". He also said the pants were worn and not resalable, he won't take it back. It reminds me that a few months ago when I tried to make another return, a manager jump out from nowhere just like this time and refused returning it without any good reason. Being cheated is really a bad feeling! read more

I like American eagle clothing, but its way to expensive, and there staff is AWEFUL! The manager or an old they that thought she was the shit was extremely rude to my mom when she asked to be checked out (there was a long ass line, and we waited 20 min while the staff walked around the store doing nothing, and we had one person, the slowest person I could ever imagine checking out, and there attitude is just unbelievable. The dressing rooms are allllways locked and ill stand there forever waiting. It's too bad because there clothes are cute. But the people there are AWEFUL read more

my daughter went into the dressing room to try on clothing. she came out to show me what she had tried on...when she went back into the dressing room..her purse was gone. we were the only two in the store and the attendent was the only person in the dressing room...the only person who could have taken her purse was the attendant....to our loss they denied any wrong doing. I called corporate customer service to no avail. read more

I usually go to this store with my girlfriend, who likes their clothes. However, every single time we go there, that damn fat tattooed woman is always rude to us. I mean you ask a simple question and she looks at you like she wants to hit you or something. I usually don't mind rude people, I just ignore them. However, this tub of lard was extremely rude to my girlfriend who simply asked her for a size on a shirt. We immediately left the store, and the clothes we were about to pay, which was probably in the neighborhood of around $200. American Eagle has to do something about this rude tattooed tub of lard. My girlfriend friend and I will NEVER!!! Shop here again until this woman is either removed from the store, or taught to respect her customers, which by the way, are the ones who make it possible for her to get a paycheck every month to get those hideous tattoos she has. Also, I will be telling all my friends not to shop here. read more

I always purchase jeans on line. And I spent thousands of dollars already. I do most my orders on line. Yesterday Aug 9, 2017, I was in Sunvalley Mall to exchange some pairs of jeans. I told the cashier if they have on the floor the jeans I wanted to change. She went and checked and said they don't have the size I needed...and so she ordered on line for me. While she is doing it on the register, I went to the floor to check myself, fortunately found my size...I brought the jeans to her, but she said it was already ordered and cannot be cancelled. I told her I want to get this jeans badly because I want to bring it with me on my trip to Florida the following day. She still insisted her wish. Disappointed as am, I told her I want to talk to the store manger, and I did talk to the manager. Explained the situation to the manger, but got the same reason as the cashier...I told the manager I like to talk to the corporate manager, she gave the number but I asked if I could use their phone but said I can't. So I used my cell phone and talked to the head personnel. Got a positive resolution and said he will take care of the problem and will talk to the store manager. So thinking it will be taken care of, i felt relieved. But the manager came to me and said I have to wait 30 minutes for another manager. Patiently waited, then after 20minutes, this manager who I talked the first one, said she will take care my problem... My blood pressure shoot up and tears on my eyes, because I felt I was being bullied by these people....I left the store shaking and very upset for the entire ordeal in this store. I thought it's on the manager's discretion to decides on what is policy can be waived. My situation was so simple, but they made it so complicated...I felt I was discriminated. The Head personnel should fire the manager in this branch...so bad I did not get her name.... read more