Our furnace developed an issue right before winter, of course! We scheduled a service appointment…read morewith Mountain Valley Heating & Air. I spoke with Ann who was super nice and very helpful and experienced. I gave her a some information and troubleshooting steps I'd already tried. She setup a diagnostic appointment and later that same day called me back with some additional troubleshooting information and suggestions. Who does that? Small businesses that care, that's who! She was able to give me some pointers on where the issue might be and bingo, the failed inducer relay part was found. I'm arguably competent at DIY and was able to replace the part and be up and running overnight. People, support you local small businesses. These businesses really take the time to help their customers because they care. Any of the larger corp service companies would never have gone the extra steps that Ann took the time to do. Yup, Mountain Valley Heating & Air is getting our future business and I'm happy to say you should try them too. Steve F

Make sure to contact Mountain Valley Heating and Air (MVH) if you are in the market for a new HVAC…read moresystem. If you are a Puget Sound Energy customer, this company is a PSE contractor. Jim not only came out to our house to give us a comprehensive estimate, he was also the person who did the actual installation. I needed to replace our 18 year old American Standard heat pump but wasn't quite ready to replace our furnace. After thoroughly educating myself on heat pumps, I called 7 different HVAC companies for estimates. I was open to all the top brands. Some of the companies would not replace our heat pump without also replacing our furnace. A couple of companies said that they would flush out our old heat pump lines with nitrogen instead of replacing them. Most companies sent out a salesman to give us an estimate but they were not the ones who would install it. Yesterday Jim from MVH came out to our house and replaced our old heat pump with a new American Standard heat pump. He and his assistant Braden were at our house for over 9 hours doing the work. They meticulously installed our new heat pump, replaced our heat pump line with a new one and replaced the coil on our furnace. Jim removed our broken automatic air filter and designed a slot to fit a standard size disposable air filter. I think they went above and beyond with the installation and their clean up was impeccable. Jim installed a new "smart" thermostat which also qualified for a PSE rebate. Anne, the office manager was so helpful in answering questions I had and in completing the PSE rebate forms and all the paperwork. MVH also had competitive pricing and I saved money with the PSE rebates. Yes, I am very happy that I decided on Mountain Valley Heating and Air to install our new heat pump. This company was also the HVAC company we hired 18 years ago and I highly recommend them!

My furnace would not come on. I checked online for repair service in my neighborhood and came…read moreacross West Seattle Heating & Air. Checked the reviews which were good, so decided to contact them. Tried for two days only to receive a message that the number was not accepting any calls. It wouldn't even allow leaving a voice mail. No message about when someone could contact them, or info that maybe closed for the holidays, etc. Just not accepting calls. Not a good way to do business.

Spoke with Jeff, seems like a friendly fellow, and (way too) chill. Tried to schedule an…read moreappointment for a furnace repair, but this proved a long conversation and not an easy thing to do (time-wasting conversation, some of it related to his personal schedule, etc...irrelevant to a customer). After 10 minutes trying to get him to come to my house and repair the furnace, I ended up cutting my losses and going with another company.

I highly recommend this company. I called Brent early Friday morning about our heater not working…read more He said he was going to be in our area and could stop by to take a look at it. Later that evening, I received a phone call from Brent telling me what was wrong with our heater and gave me his recommendations on fixing it and explain to What that would intel. At no point did I feel like Brent was trying to upsell me or overcharged me for his service. I will definitely be recommending him to everybody I know.

I recently had the pleasure of working with Brent at Innovative Thermal Solutions, Inc. From start…read moreto finish, the experience was exceptional. I originally asked him to provide estimates for a circuit board replacement and new furnace to compare to estimates from other companies. He did not try to sell me a new furnace (like most other companies I spoke with), nor did he overcharge me. In fact, while trying to diagnose the issue, he actually performed the repair while I was working (from home). When I asked how much I owed him for the repair, he DID not charge me for it. This is NOT something I expected, NOR would expect going forward, but it just goes to show his integrity, honesty, and how he not driven by greed, like so many companies out there. I am blown away! Furthermore, he was able to come to my home on short notice, communicated arrival time, and arrived on time. Brent was very professional, knowledgeable, and courteous. And I will be using Innovative Thermal Solutions for my HVAC needs going forwards.

I wouldn't use anyone else. Doug is expert, professional, honest, reliable and conscientious…read more Kristy is friendly, helpful, and efficient. They both have the customer's best interests at heart and go the extra mile. Doug just installed a replacement gas furnace for us at a lower price than anyone else. He has been the one we call for heating and AC service for years. He'll handily fix your equipment or advise you on replacement if it's irreparable. He will NOT try to peddle anything to you. Breware of those outfits that do.

With our 25 year-old furnace screeching at us, we got quotes from several places. We are very happy…read morewe chose East Hill Heating & Cooling because.... INVENTORY- They have several highly rated (Consumer Reports) units in stock, as well as high quality control panels. KNOWLEDGE- They have SO many years of experience repairing furnaces, they can speak to longevity and repair records. For example they told us which brands share the same parts, which can help with availability in the future. CUSTOMER SERVICE- Doug and his wife Christy talked us through several options and were as friendly as they are knowledgeable. Doug was always on time and Christy very responsive on the logistics end. Although they are very busy, from first contact to installation was only about two weeks! (Phew!)

DO NOT CALL THIS COMPANY!!! They will extort you, send you an estimate for one amount but then find…read moreother issues while installing the over priced part you agreed to, because you were left for a week without heat (after having already been out to inspect the heater once before) and the cost will double. My mother-in-law called them because her heater was making a loud noise. They came and shut off her heat and told her they'd be back in 2 days. Then at that time she got a text message telling her to shut something off, or push a button. She did and then they were under staffed and couldn't come out. After 6 days of my 80 year old mother-in-law living in a house without heat (her house was sub 50 degrees) they sent her an invoice for $360 because she apparently needed a pump and they said her heater would not turn back on without it (even though it worked prior to them turning it off). She was freezing so she just said as long as it was today. They were at her house within an hour (ironic since they were SOOO busy the first 6 days...). Then, the estimate DOUBLED while the tech was at her house as he said he found a gas leak (the house did begin to smell like gas AFTER the first tech turned off the heat). (I should say the 2nd tech was EXTREMELY understanding and helpful. He also confirmed that the gas leak was NOT reported by the 1st tech and the 1st tech was a new guy.) My mother-in-law agreed to it but called us. While we were on the phone with her the tech said that to fix all the problems he found this time (again someone had already been out there to inspect before) it would be $1500!!!!!!!!!!!! My mother-in-law started crying because she couldn't afford it but she couldn't handle being cold any longer. I called the company, the receptionist told me she wasn't able to make any decisions and would have her manager call me back. Then my husband went to talk to the technician at my MIL's house and he told us that she was delayed due to their high volume of customer's with larger (dollar amount) problems. I called the company back and asked to speak to the owner/manager. The receptionist denied my request and told me she never told me she wasn't authorized and that they have all their calls recorded. She told me they had record of calling my MIL every day to schedule the service but we have phone logs showing my MIL called them every day. She told me we were going to sign a waiver to release them from liability of the gas leak. When I said we wouldn't sign it, so she said she was pulling the techs from the job and hung up on me. When I called back, she again told me they were leaving the job (my husband who was with the technicians confirmed that they had tried to recall the techs from the job and my son had been recording EVERYTHING from their interactions with the techs) and refused to get me in touch with the manager or owner. I said I have read numerous reviews who said the owner was a man of integrity and I had seen negative reviews retracted after speaking with him. She again told me she was pulling the techs and tried to hang up on me. I told her I didn't want that and maybe if I could speak to someone who was authorized to discuss these matters with me (and not lie to me about what was or was not said on recorded phone calls as I am 100% SURE they will justify MY side of the story and not hers) maybe we would sign it but not without discussing these very unethical practices with someone who did have authority, and the person who would actually be impacted by our response to this distress (not someone being a complete brat and who didn't comprehend the severity of the situation). I was put on hold for about 15 minutes but then told she would call me back. I haven't heard anything from the company since. I believe this occurred intentionally to extort my mother-in-law. I also think the initial tech was responsible for the gas leak (whether intentionally or accidentally I can't say). Because they were not clear about what was needed, and they kept delaying her, she didn't have time to get a 2nd opinion or compare prices. We will be taking this up with the BBB (https://www.bbb.org/file-a-complaint) and the Attorney General as the Department of Justice has a form specifically for Elder Abuse and Elder Financial Exploitation Statutes (https://www.justice.gov/elderjustice/prosecutors/statutes). This is completely immoral, unethical and NOT an action of integrity. I will also be getting someone out to my MIL's to take a look at the gas leak and give us their opinion on how the gas leak came to be.

We had a heat pump installed last year and Integrity was a good value, and the sales person was…read moreresponsive and eager to share information. We had the system serviced today by Richard. He was thorough, professional, considerate. He had suggestions for modifying his schedule so my dog could be comfortable while he worked. Highly recommend

Petr and his team did a phenomenal job installing our system a couple of summers ago. It's been…read morerunning like an absolute champ ever since and has kept our family cool through the hottest days without a hitch. We just had our annual service done, and everything is still running perfectly. Great people, great communication, and quality work from start to finish. Highly recommend Petr and his team if you're looking for honest, reliable HVAC work. Jeremy

Communication, follow-up, expertise.. was severely lacking. Very disappointing after spending…read moreover 20k on installation of a brand new heat pump with Peter. It Failed after a year, 4k more expenses with him and then failed a year later again. Many many texts and phone calls over three months and they did not resolve the issue with their installation. Finally we gave up after the incredibly poor follow up and had another company take care of it, and it was all handled promptly as they quickly resolved the problem related to their installation.

Tankless water heater. John and his crew did a GREAT job for us. We've used them before Will use…read morethem again. 5-star!!!

They installed heating system that kept burning out for several years, then got it fixed…read morepermanently. But my main complainer is that the central air conditioning they installed was not capable of cooling. It takes it five hours to reduce temperature by one degree. They never owned or try to take responsibility for it.

James was very easy to communicate with, they got us quickly scheduled and came to our house to…read moreservice our heat pump system. They check out our system and explained all the details clearly. Two months later, we had a frog get into our outdoor unit and fried the circuit board. James again got us scheduled quickly. When they arrived they discovered the problem, replaced our circuit board and made everything was working properly. I highly recommend this company!

I reached out to James, at American Energy Systems, after the company that installed our Mitsubishi…read moremini split system just last year said they would not be able to help us as they were short staffed and only handling emergencies. James was able to get here the very next day! In the winter, it's important to know an HVAC company that is responsive and not willing to let you go without heat; this is that company. They are friendly, helpful, & budget friendly. I will use them again and will be recommending them to anyone who needs repairs or a new system. Thanks James for saving the day!