My fiancé and I were driving home from the Bay Area and got a hole in my tire. Had to plug the tire with 3 plugs and tire was still slowly loosing air. Found a place to stay over night and figured we'd fix it in the morning. Only to find in the morning that I have specialty tires that no where had in stock. Stoped at over 10 places to try and get it fixed even the Ford dealership and no one had anything and couldn't get anything ordered for 2 days. I called Americas Tire and Cristian answered my call. He checked to see if they had the tire in stock and unfortunately didn't. He could hear the panic in my voice and I explained how we've already had to spend one night in a unfamiliar area and just wanted to get home. He checked there warehouse and said they had one tire in stock and would order it and guaranteed they would have the car done by the end of the night. Was able to take the car home at 6:30. Everyone was staying after hours to take care of their customers. So thankful to Cristian and the team working at Americas Tire for taking care of us and helping us get home safely without having to spend another night. read more

Holy burning rubber, Batman! An honest auto place! Honesty in any kind of auto services place is rare for totally understandable, if thoroughly wicked, reasons. The economists call it a "principal-agent problem," because it makes them sound smarter so they get tenure. What it comes down to is that, in their domain, they're smarter than you and they know it, and it's often too costly to check; if they say your car is going to catch on fire and KILL ALL YOUR CHILDREN IN JUST TEN MINUTES unless you pay them five hundred bucks, sometimes you're just gonna have to believe it. The possibility of second opinions helps sometimes, if you even dare drive the car around the block, if you know a trustworthy second opinion provider, if you have the time and (sometimes) the money, etc. etc. etc. Yelp (and the pre-internet version, word of mouth) also helps sometimes. Really, what I've found most helpful is going to auto places connected to small reputationally dense communities. (Like, the mechanic on Stanford's campus is good, because they know if they get caught screwing anyone, it'll be all over campus in like an hour.) But none of those things help a lot, all the time. So mad props to these folks for, yep, being HONEST. Maybe I should drop the theorizing and say what happened? Ok, so yesterday, I had a near-death experience. I was on the freeway, I went to change lanes, someone zoomed into my blind spot. I saw them just in the nick of time, SWERVE went the steering wheel back into my lane, and then, SKID, SPIN, SCREECH, BURNING RUBBER. That's right, I SPUN OUT on the FREEWAY at like 8pm. Miraculously, nothing crashed into anything else, and I drove home, very shaken. Naturally, I thought that my tires were an issue. First because I spun out in the first place, and second, because I burned quite a lot of rubber doing so, so I figured even if they weren't bald beforehand, they'd be bald after. And I know jack-all about cars, except pedal-on-the-right-makes-it-go-vroom, so I needed an expert to tell me. So I go to America's tire, and I tell the dude the SkidSpinScreechBurn story, and I'm like "so could you look at my tires?" Now homeboy knew, at this point, that I'm so clueless I can't even tell if my tires are bald on my own. (I mean, are they supposed to have HAIR?) He comes out. Looks at my car. and... and... forgoes several hundred bucks of my business by telling me that they're still fine. Now, he's got no incentive to lie to me and say they're fine when they aren't, because why throw business away? But he's got plenty of incentive to lie to me and say they're not fine when they are. Because, you know, principal-agent-pedal-makes-go-vroom-driver-dumb-as-brick-on-gas-pedal. And yet, he told me the truth. MAD PROPS TO YOU, TIRE GUY WHO DIDN'T STEAL MY MONEY. (You say "the soft tyranny of low expectations" or "cynical bastard." I say "open your eyes, gaze into the abyss, and see reality staring back at you out the other end.") read more

From the get-go I knew this place was a bad experience. It's now come full circle, and let me tell you why... I broke one of my tire's sidewall so I needed to replace it. I like to buy tires 2 at a time to offset the cost. I walked in, was greeted promptly, and told them I wanted 2 tires. The guy who helped me tried to sell me THREE TIMES. So annoying. 1st time, upon giving him my information: Me: I just want two tires Guy: OK, any wheels for you today? We have a special. Me: No, I just want two tires. 2nd time, upon tire inspection: Guy: You don't want 4 tires? Your back tires look like they're losing tread. Me: Are you sure? They should have enough tread on them. I checked with a penny. Guy: OK. Let me check again. (checks with his tread ruler) Actually, you're fine. 3rd time, after replacing my tires: Guy: Are you sure you don't want any wheels? Your wheels are all scuffed up and crooked wheels can cause real damage to the tire. (Notice he didn't say specifically that my wheels were crooked. Plus I know that my wheels may be scuffed, but they're definitely not crooked. Please don't judge me, I'm an Asian woman) Me: I can't afford them right now, maybe next time. Guy: OK About a month later, I notice my gas mileage was slowly going down. I have an app that conveniently tracks this information. So I check my pressure and find that it's gone down to 10 kpsi. Not only that but I notice my 2 back valve metal caps had gone missing!!! I had FOUR identical metal valve caps. Now I have 2 metal valve caps and 1 cheap plastic black cap. Who the hell steals 2 caps and replaces 1 of them? After reading sophia c's review, I think it's safe to assume these jerks stole my caps or lost them. Anyway, I checked my tire pressure again and it went down to 20 kpsi. If you have to fill your air more than once in a week, something is wrong with your tire. I went into the America's Tire at Redwood City today, which was surprisingly a complete opposite & AMAZING experience, to get it checked and you would not believe what they told me... First, nothing was wrong with my tire, the valve was on crooked, explaining the leak. Gee I wonder who done it! Second, they found that one of my tires was on BACKWARDS. It definitely explains the lack of professionalism of the garage workers. You can see them playing around and not taking things seriously. I'd also like to mention that the estimate the guy drew for me was about $25 more than what I booked online and that I was charged an extra $2 for tire recycling for the good tire I ended up taking home! Also I'd like to note my A/C was on blast and seat scooted all the way to the back when returned to me. NO THANK YOU, and never coming back! read more

* Excellent tire service *Quick service *Courteous *Fair prices *Good reviews from other people *Good location I had a great experience with this company and will return here if I'm in this area again. I tried the Wheelworks place near here, a couple months ago, and the one guy there was so damned inept and rude, I walked out. I will recommend this place to anyone who needs tire service done. Also, these guys used valve stems I like, instead of the factory types. They didn't charge me more for those metal one's. Most shops do. They also checked my spare and aired it up at no charge and washed my wheels down after. I didn't like the balance on one wheel, so they removed it and re-balanced it without argument. Good experience read more

Gah! It kills me that I have to spit out $900 on tires. Especially for a old crappy SUV. I could've waited longer until I saw the metal on the tires but my dad kept yelling at me everytime I saw him about getting them changed. And my BF wasn't having it anymore, he dragged me to get them changed. Boo I liked my old, no tread, slick and smooth tires. Anyways, when I walked in I was suprised on how busy it was. After waiting for a couple minutes Jonte helped us find the right tires for my car. Jonte was super friendly and provided us with great customer service. America's Tire Co. would have recieved 5 stars but I'm taking off one star for them not shining my tires. This may not be a standard service they provide, but my new tires looked so dirty... read more

I love America's Tire for a few reasons. I've been with these guys since the beginning of my driving career at the tender age of 16. Back when I was a high-school student, I couldn't afford paying for tire rotations. But then I found out that America's Tire does the rotations for free, so our relationship blossomed from there. They're always efficient, friendly, and thorough. They're also busy, so it shows that they're providing great customer service to people because everyone wants to come back! And after doing some price comparisons for tires with local competitors, I always ended up going to America's Tire for new tires because their prices are competitive. This past Saturday, the husband and I called them to see if they had openings for a tire rotation and also tire installation for both our cars. They were able to book us for the afternoon and got everything done in 45 minutes. I paid around $330 for a full set of tires and ended up spending somewhere around $450 after taxes and disposal fees, etc. Very pleased! read more

These guys are professional, timely, courteous. I made an appointment this past Tues/Wed and was able to schedule an appointment for today (Friday) at noon. I ordered 4 new Michelin Pilot Super Sports for my Subaru WRX and was told the entire process would take about 45 minutes (with appointment). Pretty decent turnaround! I get a call from the shop 45 minutes later (as promised) that my car is ready for pickup. I come back to the shop and pick up my keys and proceed to do a quick walk-around before I drive away. I wanted to make sure I got what I paid for. Turns out I did get 4x PSS's but one of them is the wrong size!!! Had I not checked, my differentials would have exploded on me later (as my car is AWD)!!! I bring it up to the shop and they are quick to apologize and proceed to put on the correct size. Overall customer service was great. Professionalism and due diligence could be improved but mistakes do happen. Credit to the staff there for being super polite from start to finish and working quickly to make the situation right. I would LOVE to give this shop 4 stars but the fact that one of the tires was the wrong size isn't easily ignored. read more

Last fall, I went to get 2 of my tires replaced. I've bought from them before & was pleased; when I needed to replace 2 of my tires again they were the first place I thought of. I slipped in as the last customer of the night. A few days before I'd called to get the price on the tires I wanted. They'd gone up in price from the last time I'd bought the *exact* same tires (which I've been buying there since 2006). I questioned why & it was explained; however, the man I spoke with on the phone indicated that he'd give me the previous price, an approximately $6/tire difference. Note that he indicated this without me saying more than "last time they were cheaper, and I have the invoice in front of me". Hence I went into the store expecting that A) they'd be willing to give me the older price with little hassle and B) with the knowledge that the listed price is rarely the price in places like these. I'm a woman. I never go into places like this expecting to say "I want A, B, and Z" and to have the staff listen & provide without questioning me. Not all males will question my competence as a female to understand anything mechanical; enough do that I never go into these situations without being prepared. In this case, I knew the parts number I wanted, I knew the price that I expected from the previous call to be easily obtainable, and I knew that even though I'd forgotten the invoice at home that their system keeps all the old invoices for reference. The two men behind the counter were busy; that was a shame. I watched both of them enough to note that they would have been pleasant to deal with. Instead, they called up a 25ish male from the back who was probably mentally preparing to leave for the day. When asked what I wanted, I said 2 "part number" tires. He looked at me and insisted we go look at the car. Strike 1. He starts to look at my tires, & when questioned as to why he need to look at the tires while having the parts number, he replied it wasn't a parts number. Strike 2. After having it pointed out that I needed 2 of "part number", and I got the number from THEIR invoice, he got what I was saying. So we went onto the next step - getting the invoice pulled together. Even when someone says "I want part X, Y, & Z", you give them a price quote. He starts jamming through getting me the tires without quoting. Strike 3. When I ask for the quote, he gives me the higher quote. I start to haggle - knowing that the price is usually not firm - and he gets testier with me. He doesn't like the fact that I want approximately $12/total off, his claim that they're the only one who sells the tires doesn't make me decide to give in, and at NO point does he state straight out "I can't change the price.". Nor does he try to get his manager involved, which is what I expect my people to do if a client is trying to negotiate price with them when they are not authorized to do so. Instead he asks "Why are you being so rude?" And he hit it out of the park. At this point the man I assume was his manager turns around and just looks at him. I point out that I'm not being rude, I've been buying from them since 2006, etc... and he says "Look, I'll give you this tire for free, but in the future the price is the price, and the price can't be changed, and the price is the price, and you can't change it, and we value your business which is why I'm giving you this discount, but the price is the price in the future and it can't be negotiated". What the...? He was completely overacting, but I wasn't going to argue with him any more. They lock the front door & I realize I'm the last customer. I think at first it will just be him & me here and something clenches in me when I think that I might be stuck alone, locked in, with this person. I mentally start cataloging the ways that I could defend myself & only stop when I realize that there's at least 2 of them. I didn't understand why I did that. I'm always conscious of my safety; I rarely have to think about how I will defend myself, I just do it. I didn't understand why this fight response was triggered. Until the next day when I realized he asked "Why are you being so rude?" in the *exact* same tone men use when they ask a woman "Why are you such a bitch?". That question is often ended with some type of violence or berating of the woman in question. My conscious mind didn't recognize the tone; my subconscious thankfully did. I'm not sure if he would have done anything; I know nothing about him other than this encounter. However, I find it highly dubious that if I hadn't been female, I would have had the $12 discount with very little argument. At the very least, I wouldn't have been berated for having the audacity to haggle. If I'm in a well-lighted business, in a safe neighborhood, with police cars outside pulling over speeders, and I have to start mentally cataloging how to protect myself? You're doing it wrong. Which is why I will never go back here, despite the comped tire. read more

Excellent Service here. I've picked up 3 sets of tires here over the years; a couple in other locations, and America's is consistent. Last time i was here (a few weeks ago) i only needed a nail/Bolt pulled out of my BF Goodrich All Terrains and they did it for free even though i didn't pick up this set from them. Reminds me the service is still great even through i hadn't been there in a couple years. This is a courtesy they offer to everyone. And no, they didn't try to up-sell me (my tires were almost new), even through they warned if they couldn't get the bolt out cleanly, did i want a new tire, or my spare. Again, great service, lots of product on hand, and quick turn around. read more

Always had great customer service until dealing with this location. I called to get some replacement tires (stock tires for my 2005 Mazda3). They said tires would take 3-7 days to ship depending on availability and I would get an email when they arrived. After a week, I hadn't heard anything so I called them. Sales rep said he would check on order and call me back. Next day, I hadn't heard anything so I called again. Had the same conversation with a different rep, and again did not get a call back. Next day, I called again, but not so nice this time... This time they did promptly call back and told me they hadn't ordered the tires I requested over a week ago. The tires had been discontinued by the manufacturer, but I could get them from a dealer if I waited another two weeks. So instead, I got a comparable brand they had in stock, plus a 10% discount for my troubles. Made an appointment that day for 4:00 PM but still had to wait over an hour for install... As I'm sitting in their lobby writing this review I just keep asking myself: why did I give these people my money? read more

Our family has always gone to Costco in the past, but the gripe I always had with 'em was no appointments, and long wait-times (often waste half a day on Saturday). Decided to give America's Tire a shot, after a friend recommended it. Prices were competitive (identical in my case) to Costco, and they also had the $70 rebate offer. When I asked, they were willing to pricematch Costco's installation cost. Mauricio was helpful on the phone and gave me the information and pricing I needed. I think they will pricematch anything you find elsewhere. I made an 8:30a appointment on a weekday (to get it done before work), and arrived 15 minutes early as advised. By the time I finished waiting and talking to an advisor (Doug, super professional/helpful) and sat down in the waiting room, it was around 8:30a. There's a window where you can see them working on your car--and I could see two people simultaneously working efficiently on my car. I was out of there at 9:10a. Free rotations/balance/air-checks for life. Yes, Costco also gives free rotations etc, but never once have we used them because wait-times are forever. We'll see if we use America's Tire's offer. No more wasting half a day at Costco for my future tire changes. read more

Been up in the Bay Area for about three years now and got my first flat Memorial Day Weekend. When I lived in So Cal, my dad was always the mechanic who maintained my car. From hearing all the autoshop horror stories, I was a little more than nervous about taking it into America's Tires. After yelling at me on the phone for moving up north, my dad gave me some advice for taking my car to a tire shop: 1) Don't trust any of them. They'll do shoddy work. 2) Sit somewhere where you can watch them. 3) Check that all of your tires have all the lug nuts on them when it's done. When I took my car in, I did need to purchase two new front tires before they would patch my flat, which is ok since the front tires were going bald anyways. Service was great and friendly. They rotated my rear tires to the front and placed the new ones in the rear which was nice of them. After two hours, I got my car and drove home. If my story ended here, I would've given 5 stars. Next day, my tire was flat again which means I was probably driving home from Mountain View to SJ on a flat/nearly flat tire. Several things were iffy here: 1) I asked them to submerge my tire this time. The rep said they would do that. I watched them patch and place the wheel back on. No submerging to test for holes. 2) I got two different reasons why it was flat. Rep told me person who patched it the day before missed the hole and didn't do a good job patching. The person who brought my car back to me said there was a second nail. Who to believe... 3) Rep told me if I needed to come back a third time, they would replace the tire for me and that I would only need to pay for the other tire to balance. I thought this was a good deal until my roommates told me most places are buy 3 get 1 free anyways. In the end, I hate it when my dad is right, but I've learned I need to be more aggressive when it comes to my car care. read more

These guys are awesome. Friendly, helpful, and despite being busy they make you feel like #1. I highly recommend them! read more

This is my go-to places for tires, their price is very competitive and all their technicians are very professional and polite, they always give you the advice that are best for your safety. And they are 100% behind their warranty and go beyond that, they just fixed my flat tire for free on my BMW, the tires were not purchased from them, they came with the car. I definitely will go back for any tires purchases. read more

Yagbad S. had the exact same expereince I had here. The sales man was pushy, kept insisting that the whole tire was crap (it was a small nail, I saw it and pointed it out to them) then tired to upsell me into more tire than my little beater would ever need. Completely unethcial, highly suspect business practices. One can only imagine how many uninformed consumers have been shamed by this shady operation. After taking my keys and leaving, I headed over to Goodyear down the street. http://www.yelp.com/biz/4Ci-tfTlEbYPit_jFCPKow They (Goodyear) patched the tire, charged my $22 and I was on my way in 20 minutes. It really was a shame bceasue I have gone to ATC in the past for tires (the Campbell location) with decent/fair results, but the unethical behaviour at this one will now keep me away for good. read more

This was my first experience with this particular location and company, and I was not impressed. I used their own website to select tires for my car, and it provided me with great recommendations (which I was able to corroborate with further research). After selecting a new set of tires and an appointment time, I arrived at the location 15 minutes early (as recommended by the website). All said and told, the tires seem to be handling well. However, I felt rushed into selecting tires that were more expensive by the staff member (over $100 more total), and I really wish that I was more adamant about the tires that I wanted originally. The staff member (assistant manager, I believe his tag said) claimed that the tires I selected would not work, but after getting a consultation online and calling other stores after the fact, they said that the tires I originally chose *would* work. I should have done my research, but I feel like a sucker. It was busier than usual due to the weekend and the rain. I was initially given a 45 minute time estimate, and it ended up taking about 75 minutes. Another customer who had an appointment set for 15 minutes after mine (and checked in after me), ended up getting his service before me! What's the point of making an appointment if it can't be honored? I went inside to ask about it, and I was met with slight resistance and assured that my car would be next. 2 stars: product works well, but I was upsold. Service took longer than expected due to appointment not being honored. Strongly considering if it's possible that I can return the tires and go with another company to get the tires that I actually want. read more

I replaced all four wheels two years ago with the coupon but ended up being cheaper than Costco. Today, two years later, I came with one flat tire and another tire completely deformed (went into a bump). Here is the experience in a nutshell: - Super fast check in and inspection - Very curious service agent - Fixed flat tire for free - Replaced both front tires (it's an AWD) - for free - Paid $47 to renew my replacement certificate - In and out within less than 1 hour Love it! read more

This is a good place to get your tires fixed within the same day. The folks here are friendly and provide great service. I have no complaints here at all. If there is anything negative at all, it would probably be the overcrowding on the weekend. Prices are decent and they always have specials, deals, or coupons. I suggest giving them a call before coming in to see what the estimated time is as well as get a price quote. read more

I had this nasty screw in my low profile tires on my GTI ( I knew if i needed to replace the tires, it would be $$$$). I carfully unscrewed it out of my tire, hoping that it was a short tiny screw, like the ones that come with the cheap Ikea furniture.... it just kept going and going, and "pffffffffff", there goes the sound of my tire deflating. Actually, i rather prefer that, cause in my head, as i was unscrewing the screw, I wondered what would happen if the tire exploded, or if the screw popped out. Would it shoot out like a bullet, and would the police find me dead, and would CSI spend an episode wondering how this screw got lodged in my head? OK, back to the review. America's TIre was the closest tire shop to my work, and I headed over there to see if they would repair it. If you know anything about tire repair, you can only repair a tire if its on the top of the tire, and no where near the sidewall, or the shoulder of the tire, the screw i had in my tire was pretty darn close to the shoulder. I was expecting them to say, "no we cant fix it, buy this expensive tire from us". I walked in, they said they'd look at it, but warned me it might not be repairable. They quoted my exact tire at $210 (zomg!), but then, the tire guy walked in and said that it was fixed!! Back in LA, when that happened to me, the tire shop charged me $15, but America's Tire Co. didn't charge me anything! And they put the wheel back on my car for me too (I had a spare on)! 5 stars for not con'ing me to buy expensive tires, and for fixing my tire for free! read more

I just got my tires rotated for the 2nd time for free here. No strings attached! But these guys have such great customer service and do more than I asked for like check and fix my tire pressure too. They are very fast and even offer you a free bottle of water while waiting. I had an appointment but arrived a little early and they still helped me out. It doesn't hurt that they have handsome men taking care of you too :) Raul and Mac were very thorough and nice. I was not pressured at all to purchase any tires or other service here what so ever but with their customer service, I definitely will be coming back when I need new tires. Great company to do business with! read more

America's Tire is a chain owned by Discount Tire. Knowing this, I did a few things that made this 4 new tires experience worthy of 5 exceptional stars: 1. They have one of the easiest to use web sites I have ever seen. I found my tire size based on my make/model, compared different tires, purchased a complete set (no money upfront - you pay at the store) and set-up my service appointment all on http://www.discounttire.com. If the tire you want isn't available, they can typically have it shipped to the store within 24 hours (I did). No salespeople. The best prices. 2. I made my appointment for 8:15AM and was there right when they opened at 8AM. At least 85% of their business is walk-in, so I went with the first appointment of the day to make sure I wouldn't spend half the day there, silently wishing I was dead. I was in and out within an hour. I went with my boyfriend to get tires at Costco about a month ago and it was 4 hours of my life that I'll never get back... for tires that were more expensive than what he could have gotten at this place. read more

I had been getting a low tire pressure on one of my tires and one of my friends recommended I come here to see if I could get my tire patched. The wait was a little long, and I think they recommend getting an appointment but I just dropped in while running my errands. The sales person was very congenial. He took a look at my tires and noted there was a small screw. An easy fix and that they'd also check my other tires to make sure they're ok. Plus, they didn't charge anything for the fix! It took about an hour, so I went to the shopping center across the street to kill time. They got my tire patched up and now no tire pressure warning! Definitely recommend. read more

I brought in a quote for a specific tire size, brand and model from Tirerack.com that included the shipping and any tax charges to price match with this branch. An employee named A.J. decided that the online market price could not be matched exactly but said he would try his "best". His best included an extra charge of $25/per tire installation fee if I wanted to try and price match the tires. This is $10 up from original $15 install on a 225/45R17 tire. He stated the reason behind the sudden upcharge is that a 45 series tire is "low profile" and harder to install... COMPLETE BS it's not 1992, 45 series tires come stock with most modern passenger vehicles, if your tire guy has trouble installing a 45 series tire, fire him. Needless to say, this branch uses shady tactics and should be avoided. Give the Stevens Creek branch a call instead, they are honest and wont charge you any extra for price matching. I got the exact quote from tirerack.com matched with no extra installation charge for doing so. read more

Doug and Roger were both extremely helpful. I check my tire pressure every 3-4 weeks. One of my tires lost 3 psi in a month, while the others lost the normal 1 psi per month (I bought all four tires from America's Tire). When I called, Doug answered and I explained the situation to him. He said to come in right away and that the current wait time was between one to one-and-a-half hours. As soon as I walked in, around 12:30PM, Doug greeted me and went to inspect the tread on my tires. He remarked that my tires were in great shape, and that the tread depth was the same on all my tires. Checking my tire pressure often has paid off for me! Doug then went to look up my info on the computer and said they would check out the tire and also replace the valve. The tire was checked out, and no puncture was found, so Roger said it may have been a valve issue that was causing the slow leak, and not to worry since they replaced the valve. I was not charged for this. I didn't have an appointment, and only had to wait an hour for them to inspect my slow-leaking tire and replace the valve (which, considering how busy they were, was pretty good). It's a month later, and my tires all lost the normal 1 psi a month. They provide bottled water in the waiting area (in a small refrigerator). The bathroom is clean. BTW The Bridgestone tires that were on my 370z when I bought my car new wore out quickly at 12,000 miles. More than one employee at America's Tire told me that I was better off with a less soft tire, and recommended the Michelin Pilot Super Sport. They were right - these tires are wearing much slower than the Bridgestones did. read more

My rear left tire was experiencing a slow leak that I wouldn't have known about if not for my car's alert system. The PSI got down to 20 - compared to 35 for the other three tires. I inflated the flatter tire at a local service station, bringing its PSI back to 34, but it was back to 20 the following morning. So I found America's Tire Store on Yelp, and clicked to schedule an appointment directly from the Yelp page. I managed to secure an appointment for just 2 1/2 hours later. I showed up a few minutes before my 11:00 A.M. appointment. Elisabeth checked me in, quickly inspected my car, and then promised I would be out of there within an hour. About 20 minutes later, Robert explained to me that there were two blades embedded in the tire, and that they wouldn't be able to repair it. Instead of trying to convince that I needed to purchase a $200 replacement, he allowed me to guide the tire selection process. We walked through his order screen together, and he said a $110 tire would suffice for my current driving speeds and patterns (light commuting). I paid, and by 11:40 A.M., I was out of there. This wasn't the most complicated service job, but I appreciated the transparency and efficiency of the appointment. Thanks, Elisabeth and Robert! read more

For all the women in America, you definitely need to try this place. The CUSTOMER SERVICE was phenomenal! All the guys were informative, attentive, and knowledgeable! They gave me a great price for my tires! I know it was a great price because I had already done research on the tires and compared prices with other tire places and Costco! These guys still came out ahead!!!! I will be back to them in the future! read more

Unbelievably responsive and great customer service I got my tires unaware that they offered a special "Black Friday" sale one day after I bought them. Store manager saw my comments and proactively reached out to me to help ( when was the last time something like that ever happened to you? ). By the way, the tires I did buy are great. I'm going to take all of my four cars to get my tires at America's Tires -- they have a customer for life! read more

If it looks too good to be true............ it is. So I had a relatively new tire that was flat and needed a plug. I was willing to pay whatever it costs which I suspect must be $15 to $20 right? So they do it for free..... or so I thought, but the story is worse than it sounds thus far. So of course it could be fixed and instead the only option was buy a new tire (ok quick vote. How many people guessed that one when you started to read this)? (By the way, the gas station near by fixed it for $15). So when I left, guess what? they did not return my tire. I had to demand it back. So the looks too good to be true is they take tires that they claim are not repairable, for what? to endure the disposal costs ? More like to fix it and sell it to some used tire re-seller. Bunch of crooks. They do look organized, so they get 1 star for that. But I suggest going someplace else. read more

Okay, so it's a Saturday morning and my daughter and I tag team over to Starbucks to get a morning beverage. I'm following my girl in her BMW and as she turns the corner the back end of her car slides a bit. She corrects and keeps going. Being a mom, I first freak out and then jump out of the car when we get to Starbucks to view the metal strands hanging out of the rear tires on my daughter's car. Yup, I'm a loser mom. After seriously scolding myself for letting my kid drive an unsafe vehicle and praise her for doing such a fine job of handling the squirmy back-end, we call Costco to see if we could get a few new tires. No luck. Not only were they completely booked for the day, but they would have to order the tires for the Beamer. Remembering AT's great service getting me the custom wheels for the Mercedes, I gave them a call. They squeezed us in, got us out in 40 minutes, gave us cold bottles of water and were top-notch in every respect. They even covered all of the tires, not just the ones we bought there, with hazard insurance. Although I hope we don't need more new tires anytime soon, if we do I'm going back to America's Tire. They may be farther, but they're worth the drive. TIP: Call ahead to schedule an appointment for fast in and out service. read more

Been using this location for more than 10 years now. Always consistent customer service, competitive pricing (do your homework and bring your best price to give them a chance to beat it). Good customer service and they've always done quality work for me. Up to you, but I also get the extended service which covers all tires and they pro rate the tires in the event you need to replace a tire before it's reached it's lifetime wear. I recently suffered a side wall puncture which they couldn't repair, so they replaced the tire for (almost) free. read more

Ordered tires online. Set up appointment on phone. Dropped off car. Picked it up in an hour with no hassle. Besides the "hey why don't you buy more expensive tires? hey why don't you get this insurance premium? hey why don't you pimp out your prius rims?" America's Tire is pretty handy and gets the job done. Prices were competitive with Costco and since I didn't have a membership there it was an easy decision. read more

Tire rotation? Beware the hard sales tactic. I needed a rotation, and over the phone, they said they'd do it for free. I brought it in, and my front 2 tires (I have a front-wheel drive) is more worn out than the back 2 tires, but it still has at least 6 months left (assessment by a real mechanic - not just by a mere amateur driver). They told me they supposedly CAN'T rotate the tires because my front 2 is that bald, and that my only option was to buy 4 new tires from them (hundreds of dollars, of course). THAT IS RIDICULOUS. That's like saying, "Your car is so dirty we can't wash it. Buy a new car." It's not that you can't, it's because you won't. AT LEAST BE HONEST. read more

Free balance and rotation....free tire repairs for nails, etc, great customer service. These guys have been 2 for 2 with me. This is the 2nd time my boss has gotten a nail in his tire, and the 2nd time I've taken it to America's Tire company. The first time I got the "free repair", I thought it was just because I was a cute Viet chick.....this time I got it again, but the guy said it's always like that. Darn it. The wait today for a walk in was 45 minutes. I walked across the street to the cleanest Marshall's I've ever been in, and they called me within 25 minutes to tell me the car was done. I'll be back!!! read more

As soon as I arrived someone came outside and greet me and asked me how can he help me.*remind you it was pouring rain* Took me inside and take my information. As I waited I got to see how amazing the staff was with all customers there. They come and check on you , and inform you how much longer the wait will be. When they come and tell you the car is ready, they introduce themselves and shake ur hand. They put on new censors on my tires even doh I only needed one tire patched after they took out 2 nails from it. The service and environment was just amazing Keep up the excellent work guys. I'm a very satisfied customer and will continue to recommend this place to all my friends and family read more

Good prices. Great service! I borrowed a friend's car when I was in the Bay area earlier this week and realized one of the tires was a little low. I stopped for gas and added air while I was there. Ten minutes later the tire was noticeably low again. Apparently, I picked up a nail or something, so I decided to try to "nurse it" a couple of miles to America's (formerly Discount) Tire. I arrived at closing, but they helped me anyway. After determining I was a long-time customer in both the Bay Area and Bellingham, they pulled the tire, repaired it, remounted it and sent me on my way (in at 5:57 pm and out at 6:32 pm). They seemed amused when I asked them what I owed them. They just handed me the keys, wished me a good evening and sent me on my way. No charge! Now that's service! read more

One star taken off for the recent experience- I just had a recent tire rotation, tire balance, & air tire pressure check on Oct 5. When I got my car back, I was assured that everything was done by Roger. Tonight my tire pressure lights came on and all of my tires were lower than usual at least by 5 psi, which means that my tire pressures were not double checked! This is why I stopped going to the previous America Tire locations...I had super good and detailed service here the past couple times...Maybe its best not to go during the lunch time hour, even though I had appointment. :/ read more

If you have a really nice car, maybe the details won't bother you. But they didn't put on my hubcaps correctly. They were sticking out, all of them. Do you people think they ALL should be sticking out? Can't you see there is a tab you have to line up for the hubcaps to look flush? They are nice, they are efficient, I like that you can make appointment, but don't expect too much. read more

I had a nail in my tire, and a friend recommended this place to me. They fixed my tire FOR FREE! In under 30 minutes, I was on my way with a patched tire. The staff there is friendly, polite, and seems happy to be there. While waiting, one of the staff members came to us and offered us water while we waited. The office area was clean and air-conditioned. They have definitely earned my business loyalty. read more

I got to America's Tire 10 minutes before opening on a Tuesday morning and ended up being their first customer. My entire experience was less than 40 minutes! I was impressed how quickly they performed the job and was expecting having to wait at least an hour given I did not have an appointment. I had purchased two tires online to replace the two remaining original equipment tires on my car (both were at 4/32-5/32nds of an inch of tread so they were on the border on when it is recommended to change the tire). Jeremie helped me at the desk and was gracious through the entire process and was very friendly. He inspected all my tires, even the ones I did not plan to change and was very easy to work with. He did not try upselling me on anything including the tire certificates. I appreciated his straight to the job attitude. I was able to watch the crew work on my car from the window of the front desk area. They were quick and looked to have done things the right way (e.g. impact wrenching lug nuts in a star pattern when mounting the tire). All said and done, it was a good experience. A common issue that people highlight is the wait time. My suggestion to avert the wait times would be to do a walk-in during the work week at opening. It worked out better than expected for me and you would not need to worry about booking an appointment in advance (which is difficult as all the convenient times tend to be swooped up quickly). read more

GREAT SERVICE. I came in with a screw in my front right tire, and they took it out and fixed the tire FOR FREE (apparently part of the warranty when you buy your tires from them). I was in and out of there in 20 minutes. And even though my treads were slightly worn down they didn't try to sell me on replacing them. Even after I asked if I should, they said there was no need yet. Honesty hell yeah. I'll be coming only here from now on. read more