I was met my a wonderful representative named Chloe. She provided five star service and superior…read morecare and professionalism, the entire time. I was a walk-in because I was told that there would be plenty of places between the hours of three and five. My aunt, a spirited, senior citizen and I wanted to get our pedicure and some overdue relaxation at a day spa nearby. Here are the pros: Greeted by a friendly nail technician and aesthetician Chloe There were ample chairs for pedicures, and several seats for nail services Beverages, snacks, and light cocktails were offered and automatically served (included) Children are welcomed for services and in the Salon parents are getting their services done (I am not sure if this is a policy, but I was definitely surprised to see a handful of children throughout the spa and quite a bit of noise from one child in particular) You can distinguish all of the technicians based on their uniform, a beautiful red spa technician's coat The massage chair and the steam therapy were amazing The holistic approach with real oranges, milk and natural soap was used throughout the pedicure experience The best part and totally put me to sleep, the aromatherapy neck, warming pillow, and the five minute massage (seated-neck-and-shoulders)I will be back every month for this in particular with Chloe) I wouldn't be honest if I didn't give you the cons: When I walked in the door, it was a very tight space for customers to enter an exit. I was nearly bumping into people signing in and exiting and coming in behind me. I wasn't sure what the sign-in process was supposed to be like, however, I had to ask. I walked through the spa and was pleasantly surprised that there were so many seats. Unfortunately, there were so many seats for people to have their nails and toes done that there were only a few seats for customers who had to wait. The price of the pedicure was fairly priced however, I felt like I was was pressured to into an up-charge and asked to go with gel polish When discussing my return to the salon, my aunt mentioned she would like to come back with her senior citizen, friends. The technician first stated that the typical price of a decent pedicure would be about $55, then she said it would be more like $65 and above above. This seemed like a lot for seniors. Vicky seemed to need step-by-step directions to complete the same pedicure. The outcome was amazing However, my Aunt had nail polish all over her feet because Vicky did not instruct her to sit and have her toes dried. When I was sitting near my aunt who was having her toes repaired after a polish debacle, I was asked to move from a seat that was needed by a customer. I could understand why I needed to move. however, the technician did not have to be so rude and to say to me "you need to move". I didn't catch her name, but she was in fact, pregnant on the day that I was in for my service. Vicky did not execute in the same way as Chloe she seemed to disregard the need for drying time of regular polish and started polishing my aunt's toes in the middle of the Salon that was outrageous and for that my aunt will not be back with her friends. I must confirm that I did pay in full and I did tip Chloe 20% and Vicky 20% of the cost we paid for our services. Finally, both technicians got tips, however I will only be able to recommend that customers who read this review, work with Chloe when consider considering this nail spa.

I was really looking forward to my appointment after seeing their ads, and the woman who greeted me…read moreat the door was lovely. Unfortunately, that is where the positive experience ended. The technician was incredibly rude right from the consultation. I needed a full set and wanted a pedicure, too. When I tried to explain what I wanted for my feet, she became loud and told me not to "tell her what to do." I was simply trying to communicate my preferences, which is standard for any customer. She insisted I should just say "make it look good" and leave it at that. I felt embarrassed and nearly walked out mid-service. She also tried to talk me out of a pedicure, saying if I didn't like the way they were I should stop looking at my feet. I have never experienced this level of unprofessionalism at a nail salon. While the nails and feet did turn out looking nice, the bad attitude and complete lack of tact from the technician ruined the visit. A 2-star rating is generous, as the customer service here desperately needs improvement. While I do not recall the name of the technician, she sat in the second row from the front desk and on the right hand side.

I recently visited The Nail Bar while in Maryland and had a fantastic experience. Tam did my nails,…read moreand I couldn't be happier. I'm currently growing out my nails, so I requested he keep the length while shaping and filing. He nailed it (pun intended)! The results were exactly what I wanted. I love my nails and highly recommend this salon! + my best friend also loved her pedicure + sanai, the receptionist (sorry if I spelled it wrong) helped me pick out my color and was really friendly

I visited the Nail Bar for the first time and I have no complaints…read more I stopped in on a Saturday afternoon and I was surprised that it wasn't crowded. I went in for a pedicure and they took me right back. I didn't have much time and needed just the basic pedicure. The ambiance was very nice, the entire place was clean... even the bathroom! The lady that did my toes was quiet but friendly. It was a bit too warm in the shop so I asked if they could adjust the temp and they did with no hesitation. I will definitely return.

I FINALLY FOUND IT FOLKS!!!…read more I've been going to Refresh Nail Spa since winter 2023, after searching for salons that offer drill-free manicures and focus on natural nail care like IBX treatments. I ended up finding Bernadette, an independent nail tech who works there--and she's been an absolute gem. While she does use a drill (contrary to what I originally searched for), she's incredibly skilled, gentle, and precise--so much so that it never damages my nails. Her technique is both efficient and mindful, striking the perfect balance between machine and hand filing. Initially, I was getting regular gel manicures, but Bernadette truly cares about nail health, and she suggested switching to builder gel (BIAB). It was a game-changer. Builder gel doesn't require soaking off and allows for continuous fills--meaning you can build on top of your last set without compromising nail integrity. Since switching, my nails have grown so long, strong, and healthy, and a single BIAB manicure can last me up to 6 weeks! Beyond nails, Bernadette is a wonderful person--easy to talk to, knowledgeable, and deeply caring. She also specializes in pedicures for clients with diabetes or other health conditions, which speaks volumes about her expertise and sensitivity to clients' unique needs. If you're looking for a thoughtful, health-conscious nail experience, I highly recommend Refresh Nail Spa and Bernadette in particular. My monthly visits have become something I genuinely look forward to.

**APPOINTMENT ONLY** I have been blessed with Bernadette at…read moreRefresh Nail Bar for over 2 years, and I couldn't be more thankful for her! She is a delight in every way--knowledgeable, gentle, and truly dedicated to her clients. Bernadette goes above and beyond to meet individual needs, making each client feel like a priority in the most sanitary atmosphere. After moving from the West Coast, I wanted to continue using non-toxic products, specifically Light Elegance. Bernadette not only consulted with my previous artists but also went the extra mile to purchase everything I needed to continue my nail care routine seamlessly. Her dry pedicures, which are actually certified medical pedicures, are nothing short of transformative. Her work speaks volumes, and so does she--always professional and attentive. Bernadette is in high demand, and for good reason. If you want to experience top-tier nail care, join the waiting list as she is appointment only. I'm very grateful to have found such a talented and caring nail artist. Highly recommend!

Site states establishment opened at 10. Not so. Gate is down and it's now 10.42. I could have gone…read moreto another salon. Also called the telephone number provided on the site. Of course it's a non working number. These are signs that scream "go to another salon!"

the worst customer service I've ever experienced. Please see the photos of my nails. I asked for…read moregel mani and regular pedi among a group of women I brought in days before our Hawaii trip. It took my technician TWO hours for the services and it was really just polish as I asked for no cuticle services and didn't have any polish to remove. I didn't even distract her by talking to her as I could tell she was trying very hard on the nails and I had family there anyway. Everyone ended up waiting for me and we didn't get to go to dinner with how long it took. The next day I called and asked for a refund. The lady on the phone knew we were leaving for Hawaii so told me she'd write in a redo required on the date we got them done. flash forward to me calling for the redo, scheduling, calling the night before to confirm (because it was an hour away from me), showing the current technician the previous pictures, and then her yelling at me when it comes time to pay because I informed her it was a re-do. it left me speechless and out of $100 (for the two terrible visits). luckily no one has ever spoken to me like that before so I didn't know what to do. No one in my group will be going back and everyone from my group will be advising others not to.

Very clean and friendly. They only do appointments but that is fine as never a wait or minimal wait…read moretime.

I have been to Vickie's Nails before but it begs repeating what an excellent experience I have had…read moreyet again. Today I got a pedicure ($40) by Tina. She was gentile (I'm always worried about being cut or hurt) and careful and never did those worries enter my thoughts. She was ready for me at my scheduled appointment time and made sure the water was the right temp and asked if I wanted the massage in the chair, which she set up for me. Tina was talkative, but not too much, letting me lead whether we chatted or not. One of the things I have noticed the few times I've been to Vickie's is that when the clients come in, they generally know them all and call them by name. (Good to know they have repeat clients) and all the workers say hi to each client calling them by name. I felt safe and welcomed and the pedicure was lovely (I commented that the foot & leg massage was my favorite part, and I think Tina did it a bit longer than usual, which I appreciated). While I don't have pedicures often, I will not be going anywhere else when I do. Thank you Tina.

I absolutely love this place. Everyone is friendly and funny. I have had my nails done by Sarah,…read moreThi, and Tony. I have not been disappointed.

Every time I make an appointment with Amber, who's been my tech for over a year now, she always…read moredoes a phenomenal job. The environment is always so peaceful and the salon usually has some kind of ambience on their tv that's very pleasant. Around the holidays, the salon team decorates the place, always making it look so nice to look at! As far as my tech, anytime I want her to do a specific pattern or design, she usually does a pretty great job meeting my expectations!! There has never been a bad experience here! Oh, and their bathrooms are also super nice! Staff is always friendly and accommodating! They ask if you want anything to drink which also includes wine!! I love this place!!

I spoke with manager a couple days after my appointment and they offered to cover costs for any…read morecare needed after my cut and refunded me for the pedicure. They were also very apologetic, kind, and eager to repair the relationship. This is why I'm giving I'm updating review! It's so rare to see a personal care service business so attentive to their customers and so enthusiastic to address and resolve any concerns! Also, want to add that this was my FIRST time ever having an issue or concern after being a consistent customer for several months.

Kathy did a horrible job on my dip manicure. I've never had such clumpy and thick dip powder and…read moreeach of my nails were different shapes and lengths. She did not pay attention to detail. I went back the next day and had them take the dip off and give me a refund. Will not be going back.

I have been going to Stories for about 2 months now. Cinthya is incredible. Previously I had been…read moregetting dip powder for roughly 2 years. I struggled with growing my nails out and they broke easily. Since going to Stories and seeing Cinthya my nails have been so much healthier and I've been able to grow my natural nails out. We've been doing builder gel and IBX nail repair every other appointment. I have definitely seen a marked difference. I've also been able to experience their waterless pedicure. Possibly the best pedicure I've ever had. I highly recommend Stories. The establish is clean, organized and has a calming aesthetic. The staff and owner are kind, wonderful people.

Love, love the waterless pedicures at Stories. Such a cute vibe to relax and get pampered. Cinthya…read moreis the sweetest technician and really good at her job. Let this be your next nail salon, you won't regret it!

The truth is that they are very professional, very clean, excellent customer service, I love it, I…read morerelax when they are taking care of me, the truth is that they are very good at doing their job, I recommend them

Looking for a nail salon that had a walk-in opportunity on Memorial Day weekend. They only had a…read morefew customers being helped, so I was helped immediately for a pedicure. I appreciated that there was no loud music or Televisions running everywhere. Peaceful. Cindy was friendly and very engaging. She listened to my concerns (recurring ingrown nails) and took the time to make sure they were gone. They are tucked in an area that doesn't get a lot of shopping traffic, so I think they may be unappreciated. It's not fancy, but it met my needs nicely. I'll be back for Cindy! Thank you.

Mama I finally made it. A lot of my friends come here whether it is for spa services or classes. I…read morehave heard a lot of good things about the Pearl Spa and I am glad that I finally got a chance to come here. My girlfriend had a 90 min Healing Waters session booked for this past Saturday morning and asked if I would like to join her. I am so glad that I did and I really needed this self care day. So what the Healing Waters entails are six water therapies that relieve pain, reduce stress, and restore the body, mind + soul through a series of thoughtfully curated water therapies. and you can add a session in the crystal salt room and enhance your immune system, purge toxins, and soothe and repair skin concerns. Right now the healing waters for 90 mins is going for $50 and if you want to get the robe an slippers it is an additional $10. You can also bring your own robe and pool slides if you like. My favorites out the session were the relaxing hot tub, cold plunge and the steam room. The steam room really pulls out the toxins in your body. They have really nice locker room area is really nice they have secure lockers for your belongings, a sauna and nice showers. Their wellness lounge offers clients time to relax before or after spa services or mindful movement classes. A wonderful place to share a cup of our signature tea with friends. Within the spa, a serene quiet lounge is available for use for those who prefer to relax in solitude. And if the spa is not your thing, they do offer mindful movement classes that are centered around self-care and are offered in a supportive group environment. Traditional yoga, barre, cardio and mediation sessions are available 7 days a week. I am really big on self care and centering my mind and body and The Pearl Spa gets it right. I highly recommend this place to just try just once. I will say Saturdays are really busy, so if you are looking for more quieter days, I would go during the week. The next time I will go will probably be a Tuesday SYOY

Recently came here on a Saturday morning for a deep tissue fill body massage with Luke (booked my…read moreappt 2-3 weeks in advance and he only had 1 spot left- they fill up quickly! Recommend booking yours at least 3 weeks in advance). It's a small business (yay!) with a larger chain feel as in there are plenty of body products you can browse and buy up front in the lobby area which is nice. the receptionist was polite. Got a quick little tour and was escorted to the locker room, you get a card with your locker number and code on it, they have showers too, very convenient. Then waited in the wellness area for the massage therapist to come get me. Afterwards was escorted to their small quiet lounge, brought my choice of tea (they had cucumber water and 2 tea options, I opted for the white ginger tea which was great). Very relaxing atmosphere in the quiet lounge. Enjoyed my massage, Luke was great and very professional (he asked about avoidance areas, focus areas etc the usual). I asked for some reflexology which he accommodated. Foot massage was great. Body felt so relaxed the rest of the day. I've been to several different luxury spas and this is deff my new fave local spot. LOVED the massage room ambience- spacious, nice aesthetic that's almost salt cave like yet still modern, and loved that they have a robe warmer you can use if you wish! After your massage you can stay and hangout in the lounge or sauna as long as you wish. Sauna was pretty hot, around 170F if I recall. Definitely makes you feel pampered. They also give you a complimentary brownie when you check out. Highly recommend coming here for a massage! They also have their healing water pool you can pay separately for time in. Parking: drive down a little road ramp to find it, it's to the side of WholeFoods. Plenty of free parking in the garage directly out front of the spa.