Sharing this to help others avoid a painful mistake we've experienced. Epic Mechanical was hired by…read moreour general contractor to install the entire HVAC system in our newly constructed 8,000+ square foot home. While we did not select them personally, we trusted the recommendation. That trust was deeply misplaced. From the start, we encountered issues with both heating and cooling. Epic provided shifting explanations--initially blaming system "start-up time," then our radiant heat flooring, and eventually accusing us of user error. For instance, they insisted the system would not cool unless the outdoor temperature exceeded 51°F and advised us not to set the thermostats below 70°F. These limitations were never disclosed during installation and are not standard for modern systems. Independent evaluations from two of the most respected HVAC companies in the Treasure Valley revealed multiple installation oversights, including the absence of a basic component that allows year-round cooling. Once that was corrected by another company, the systems still failed. Amana, the manufacturer, later confirmed both units required board replacements due to known defects in equipment produced during the COVID era--repairs fully covered under warranty. Epic refused to perform them. Even more egregiously, when our systems began shutting off repeatedly, Epic advised us to resolve it by manually flipping breakers at the panel--advice that a licensed electrician later confirmed was unsafe and a potential fire hazard. This was presented as an acceptable long-term solution. Additionally, Epic installed two garage mini splits without removing protective factory wrapping from the refrigerant lines--an elementary error. The plastic later leached into the lines, causing full system failure and visible leaks. Repair is not feasible; replacement is the only option--costing over $15,000. The most telling interaction came when our contractor finally reached them in person. Epic's response? That we were welcome to sue them, but they would never return to our home. This wasn't just a customer service failure--it was a declaration of willful neglect. Since then, they've ignored all emails, calls, and office visits from both us and our contractor. Epic Mechanical was fully paid at the outset and has shown no willingness to honor basic professional obligations, let alone warranty standards. According to both HVAC companies we consulted, their refusal to resolve such straightforward, manufacturer-backed repairs is not just unprofessional--it's incomprehensible. This entire situation could have been resolved in the first year with a simple, good-faith effort. Instead, Epic Mechanical chose to walk away, deflect blame, and hide behind false claims of user error. Their conduct reflects not only a lack of technical accountability, but a serious deficit of integrity. ***Two separate licensed HVAC companies in the Treasure Valley who have both confirmed in writing that the aforementioned issues were due to improper installation and manufacturer defects, and should have been fully warrantied by Epic Mechanical.

When your air conditioner goes out who are you going to call? Lucky for me. I was referred to…read moreEpic mechanical which did a great job in servicing my air-conditioning unit and getting it back online during the hot months. Professional and they gave me several options to either fix or replace ...fixing was definitely the best option and they went ahead and did that. Recommended.

Elite Systems is sincerely elite! They have been responsive,…read morereliable, and affordable both times I have reached out. Skyler provides amazing on-site service. He is friendly, thorough, and very professional. I also signed up for their maintenance program due to his recommendation and I feel I made a great move. Hannah delivers exceptional customer service and is a great gatekeeper between Elite and their customers. She has been a great resource for figuring out solutions for my last minute requests. Sincere thank you to Skyler and Hannah. I will continue to work with Elite thanks to the service provided by these two!

Excellent Excellent! From the service line up, to the techs, to the communication after- best techs…read moreI've had the pleasure to work with in years! (They put in a new bigger water heater for me... in a tight, tricky space.)

Chris once again saved the day! This is the second time he's rushed out to my hm for a "leak…read moreturning into a gusher!" (He did excellent, quick job bk in 2020, just as tonight.) Not only has he been very responsive & fast- he's also been genuinely friendly & patient with some of my unique Accessibility needs. As part of his excellent service- he routinely helps expedite Mediation & Restoration services to come out promptly after him too...Tonight is an example... he was at my hm within 20 min, found & fixed the issue promptly & the restoration service he referred me to is already starting their part! I highly recommend him.

Showed up earlier than planned (which is always great when it comes to getting things up and moving…read moreagain), was up front with problems we may encounter, and kept me informed every step of the way. He put up with my 1,000 questions patiently and answered them thoroughly. He was very informed and gave knowledgeable advice.

I called Air Comfort yesterday to come figure out why my natural gas fireplace wouldn't fire up…read morewhen I pushed the "on" toggle. Jace came over today and diagnosed and fixed the problem very quickly. Earlier this summer he installed a new furnace and air conditioner. He did a great job. He is very knowledgeable and dependable. I highly recommend Air Comfort and Ben and Jace!

Don't waste your time calling these rednecks they will screw up your whole project and never come…read moreback. Since the owners died and left it to be handled by the employees the company has turned to crap.

Wesley went above and beyond! He's friendly, respectful, and made sure everything was working…read moreperfectly before leaving. It's hard to find companies these days that truly care about customer service, but Air Repair exceeded our expectations. If you're looking for honest, reliable, and high-quality HVAC service, I highly recommend Wesley and his team at Air Repair. We will definitely be using them again in the future!

Talk about amazing service and a job well done!…read more Last night, I posted on Angie's List to have unit service and within two minutes, I took a call from Kenny. Issues with my hot water heater as pilot light would not stay light. Inspection set for 8:30am today. Kenny arrived on time and quickly diagnosed heater was not serviceable and needed replacement. Fortunately replacement heater available locally. Kenny left and returned with replacement hot water heater and coworker to help with removal and installation. Replacement completed before 11:00am. New hot water heater and expansion. Highly recommend Kenny and Eco Heating and Cooling

Kenny called and canceled 20 minutes before our appointment. He explained that he needed to…read moreprioritize service calls for the day and asked to reschedule for the same time tomorrow. Kenny did not show up, and now refuses to answer the phone. Very unreliable unprofessional in my opinion. Needed a gas line run for our new stove.

I submitted a complaint about Viking to the Better Business Bureau in early March and Viking has…read morenot even replied to the complaint. Supposedly they have 30 days to respond, it's now been over a month. My yard is still torn apart and completely ruined and they don't even care enough to respond to the complaint through the BBB. They don't care about their customers at all and if you're a single female, be aware. My next step is small claims court since the aren't responding.

These guys are the real deal! I had them repipe my entire house since it had polybutylene, we had…read moreto replace ALL of it, including cutting into dry wall and replacing the shower and bath plumbing. The project lasted three days, and they found NUMEROUS problems that other large plumbing companies in the valley screwed up (example: major plumbing company used a natural gas pipe for my shower plumbing, a huge problem that I never knew about). They gave me peace of mind with their expertise and attention to detail. Their pricing is straightforward and transparent, they do not want to "upsell" and there are no pressure sales techniques, only honest guys who are dedicated to their profession. I trust the entire Viking crew in my house and around my family.

Picking out a service such as air conditioning is kind of scary and nerve wracking since I have…read morenever done so before since I moved out on my own. I'm glad I choose Day-Aire. The owner, Dennis, came to my house to give a quote which was very reasonable. The next day two employees showed up. They were nice, made me feel comfortable, and didn't waste time at my house. I'm very satisfied with my service. Dennis and his employees are very honest, friendly, and hard working.

My AC kept tripping the breaker last night even after resetting it. I'm not a "handy" man by any…read moremeans, so instead of trying to diagnose the problem and potentially burning down my house or killing myself in the process, decided I'd call a professional just in case it was due to an issue with my unit. Not surprisingly, every HVAC company I called was booked solid, and others didn't even bother calling me back. Thank God Day Aire came through in the clutch. Dennis called me back right after I left a message on the answering machine and said he'd send a technician out by late morning. Around 2 hours later the HVAC tech, John, called me to say he was on his way. I was weary he'd try to convince me that I'd need to buy a new unit since mine is close to 30 years old, but he basically went through the list of differentials and started with the easiest fix first. After checking the outdoor unit's output and the furnace, he narrowed it down to a faulty breaker (what I initially thought too). After swapping the breaker out, he stayed around for another 20 minutes to make sure it wouldn't trip again, gave me his personal number in case the thing shut down after he left and even said he wouldn't charge me additional diagnostic fees if he had to come back. Overall I'm very satisfied with the service. Only negative is that at $79, it's about 30 bucks more for a diagnostic than another company I've used in the past that also provides great service, but unfortunately couldn't send out a guy till tomorrow. I guess the speedy house call makes up for it. Thanks again John and Dennis!