The system they put in has been terrible over the last 2 years. Promised to come back and fix it…read more Proposed a solution and agreed to pay for some of it. Then their leadership changed and they wouldn't honor their quote or promise. Ironic that it's called "Integrity" Heating and Air. Technicians are nice but not competent.

Talked to Sara in the office. She got someone out here super fast same day.. a/c is working great…read morelike new again.. Definitely will always refer these guys to everyone i know.. thanks Brett for the fast service and great work..

Boss Bill Brown is a company guy. He really doesn't care about the customers concerns. I reached…read moreout several times, only to get the traditional run around. I've asked for some closure, and he somehow transfers the responsibility, and somehow, I'm at fault. Never would have come to you unless you had a product or service I wished for .

After a 7 year relationship with Drake Mechanical I am discontinuing their Maintenance Program…read moreafter the following occurrence: During my Fall pre paid maintenance visit the technician told me I needed to replace a capacitor ($10 item) in my furnace with a charge of $270+. I questioned the amount and ended up speaking to the office manager who said it was not negotiable despite it was done during my routine maintenance visit, with some nonsense about travel expenses etc. The tech was already at my house! This appears to be a blatant attempt to take advantage of an elderly woman who was smart enough to look up the price of the part. I am cancelling their maintenance program and warn others to question their practices. This greatly saddens me, but the lack of response by this company forces me to stop doing business with them.

We used A Unique Heating and Air to replace our furnace working through American Home Shield. While…read morenot happy with AHS, I cannot say enough good things about A Unique Heating and Air. The office staff kept us informed and was easy to communicate with. The work was performed perfectly, and I was kept informed of the entire process. I cannot recommend them more. Truly a good company!

Stay away from this company, especially if you're using your homeowner warranty. He refused to…read moreserve our unit but we had to pay for him to come and say he couldn't do it because he didn't witness what was going on though we had videos. Check with HOW, they got our payment. So they scammed a scam artist? Lol you're so unprofessional!

I had a number of issues with my AC unit and system. Thomas was professional and transparent of…read morewhat I needed done. He never was a salesman. Everything was optional but, he explained what would improve my system. I highly recommend him for future services.

I just had a water heater installed by Doug at A Complete Water Heater and couldn't be happier…read more With competitive pricing, and an extremely friendly attitude, this job was done efficiently, and in a timely manner. doing even went above and beyond to fix a warranty issue. I like to keep it local and was not dissapointed. I would recommend this company to anyone.

If you need your water heater repaired or replaced, don't hesitate to call Doug with A Complete…read moreWater Heater Service! He is an expert! I had two old water heaters - one gas and one electric - replaced with very impressive Rheem water heaters. I was worried about some of the challenges regarding my two particular installations, but Doug put my mind at ease throughout the whole process! His work is impeccable! I am so grateful that I called Doug!

After a gas leak was found in our Dante valve by the fireplace, Anthony dropped everything and…read morerushed over since the gas co had turned off ALL our gas on a 38 degree day - no heat, no hot water, etc. Anthony was amazing. He worked non-stop until he ensured that the leak was fixed, the gas company had done their tests (he waited for them and stayed through the testing so he could finish up and make SURE all our gas appliances, water heater and HVAC were working properly). I can't say enough about Anthony. Terrific fellow and so knowledgeable. A++ in my book!

Intermountain Gas came out and showed us everything the previous plumber did wrong from the valve…read moreto the pressure test. Anthony came out an fixed what the other plumber did for our gas hookup, ran a new line AND brought everything up to code. He cost a third of what the other plumber quoted. He showed us all his work and walked us through correct usage of stove, what to do if we ever smelled gas. He was on time, professional and didn't stand around chatting and charging us for his time. Anthony warrantees his work for life if no one else touches the lines. I will never use another gas technician.

I was having problems with my heater and I called Bauer and they sent someone out that day. Terry…read morewas very helpful to locate the problem and got it fixed right away. The price was reasonable and the service was awesome. I would suggest them to anyone.

Sharing this to help others avoid a painful mistake we've experienced. Epic Mechanical was hired by…read moreour general contractor to install the entire HVAC system in our newly constructed 8,000+ square foot home. While we did not select them personally, we trusted the recommendation. That trust was deeply misplaced. From the start, we encountered issues with both heating and cooling. Epic provided shifting explanations--initially blaming system "start-up time," then our radiant heat flooring, and eventually accusing us of user error. For instance, they insisted the system would not cool unless the outdoor temperature exceeded 51°F and advised us not to set the thermostats below 70°F. These limitations were never disclosed during installation and are not standard for modern systems. Independent evaluations from two of the most respected HVAC companies in the Treasure Valley revealed multiple installation oversights, including the absence of a basic component that allows year-round cooling. Once that was corrected by another company, the systems still failed. Amana, the manufacturer, later confirmed both units required board replacements due to known defects in equipment produced during the COVID era--repairs fully covered under warranty. Epic refused to perform them. Even more egregiously, when our systems began shutting off repeatedly, Epic advised us to resolve it by manually flipping breakers at the panel--advice that a licensed electrician later confirmed was unsafe and a potential fire hazard. This was presented as an acceptable long-term solution. Additionally, Epic installed two garage mini splits without removing protective factory wrapping from the refrigerant lines--an elementary error. The plastic later leached into the lines, causing full system failure and visible leaks. Repair is not feasible; replacement is the only option--costing over $15,000. The most telling interaction came when our contractor finally reached them in person. Epic's response? That we were welcome to sue them, but they would never return to our home. This wasn't just a customer service failure--it was a declaration of willful neglect. Since then, they've ignored all emails, calls, and office visits from both us and our contractor. Epic Mechanical was fully paid at the outset and has shown no willingness to honor basic professional obligations, let alone warranty standards. According to both HVAC companies we consulted, their refusal to resolve such straightforward, manufacturer-backed repairs is not just unprofessional--it's incomprehensible. This entire situation could have been resolved in the first year with a simple, good-faith effort. Instead, Epic Mechanical chose to walk away, deflect blame, and hide behind false claims of user error. Their conduct reflects not only a lack of technical accountability, but a serious deficit of integrity. ***Two separate licensed HVAC companies in the Treasure Valley who have both confirmed in writing that the aforementioned issues were due to improper installation and manufacturer defects, and should have been fully warrantied by Epic Mechanical.

When your air conditioner goes out who are you going to call? Lucky for me. I was referred to…read moreEpic mechanical which did a great job in servicing my air-conditioning unit and getting it back online during the hot months. Professional and they gave me several options to either fix or replace ...fixing was definitely the best option and they went ahead and did that. Recommended.