So, this review comes with a caveat. We've always gone to Angelo's as one of our regular staple restaurants. The food is solid, in my opinion, nothing great, but it's good. The service is also generally alright as well. So, why 2 stars? This rating comes from my Easter buffet experience, which I will recount here:
We went to Easter brunch at Angelo's to try it out. The price seemed reasonable ($25 per plate/$12 for kids) for what the menu was showing - prime rib, assorted breakfast foods, etc. When we arrived, the greeter seemed to be having difficulty finding our reservation. I probably should have taken this as a sign that the experience was headed in the wrong direction. Eventually, it was sorted out and we were seated. As soon as we sat down, however, we all noticed that it was particularly cool in our section and there was definitely air blowing on us. Considering it was 40 degrees that day, I didn't think that the air needed to be on. We had one kid that was already not feeling that great and my mother-in-law was recovering from being sick.
When the server came over to us, I asked him if the air could be turned down, since it was blowing right on us. He said he would go and look into it. We grabbed our plates and as we ate, we noticed that there had been no change in the air, so I asked him again, citing the fact that not only were we cold, but it seemed that the air was making the food cold as well and that we had heard from multiple people in line asking if the air was on in our section. Still no change. I asked a third time, since by now, my mother-in-law had her coat over her shoulders, my daughter was complaining about being cold (something she usually is not) and my son was covering himself in couple of other coats. Finally, I went to one of the managers and asked her. She said that the server had come up to her and she had turned the air off.
By the end of our meal, it felt SLIGHTLY less cold, but at that point, we were just glad to be done and leave. I'm not even going to mention a couple of other bothersome things - the fruit flies (that I have seen others mention) and the auto 20% tip (I usually only see that on parties of 8 or more and 2 of ours were little kids). On our way out through the venue section, we noticed that it was MUCH more comfortable on that side, simply because there was no air on. When we got outside, I commented how it felt like we were back on the restaurant side.
That brings this long story to Monday. I call the restaurant to voice my concerns, since I had the feeling when I left that they had kind of blown off my request to have the air turned off. I'm not normally someone who complains about restaurants unless there is something egregious - this is my first Yelp review ever. The manager stated that she was the one that I had spoken to the previous day and that she would sit and talk to the general manager and owner and get back to me. That was Monday. Friday comes and I still haven't gotten a call back. To me, that is just poor customer service. Were they hoping that I would just forget about it and let it go?
I call back on Friday and get put in touch with the general manager. She seemed to have no idea what I was talking about and after I had recounted half the story, she said that she recalled something about that and then asked me what I wanted her to do. I asked, "What can you do? I was told that you were going to get back to me to tell me what you could do for me." She asked again, so I asked again. She asks me if I want to set up a meeting to talk to the owner. I agreed, but he must have walked in because she hands him the phone.
The owner was gruff and rude to me on the phone and made me feel like I was just an inconsequential speck and that the "other 300+ guests" mattered more to him than us. I got the impression that he was trying to bully me, angrily asking me, "He curtly introduces himself and says the same thing that she said, "What do you want me to do? Do you want money back?" I simply asked him what he could do for me. To which he responded, "Nothing." I told him that I would take my money elsewhere in the future, something that didn't seem to bother him in the least, as he responded, "You do that," and hung the phone up in my ear. Well, Mr. Owner. I hope that, in addition to my money, which you will not be seeing again, others will read this and at least think twice before going to your establishment. You were mean, uncooperative, and downright belligerent and should probably take a class or two on how to talk to people because your approach to customer service was downright deplorable. read more